Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)

387 reviews

925 Red Bank Rd   Goose Creek, SC 29445

(843) 553-3343

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(843) 553-3343

925 Red Bank Rd
Goose Creek, SC 29445

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Write down a more accurate gas and mileage.

Peggy C. 
Rating:
5.0

good

Everaldo V. 
Rating:
5.0

Great service

Ted B. 
Rating:
4.0

Customer did not leave a comment.

Evan A. 
Rating:
3.0

We wanted to extend our rental for work. We own a small business. But this location rented all the vans out to ups and FedEx for the holidays. They would rather do business with the big guy. Luckily we found a suv with our insurance company that was willing to help us. No thanks to uhaul

Edward C. 
Rating:
5.0

Amazing customer service from Lisa

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ida M. 
Rating:
5.0

Nothing

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

KIM MARIE M. 
Rating:
5.0

Customer did not leave a comment.

LATRESHA H. 
Rating:
5.0

Agent was very helpful and accommodating in meeting my specific needs. Thank you

linda L. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Deshaune M. 
Rating:
4.0

The man who handled the paper work was very professional and personable.

Mitzi H. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
1.0

Tank was at most 1 gallon from where it needed to be. I rent from you guys atleast 3 times a week sometimes more. I was charged for 8 extra gallons

Matthew W. 
Rating:
5.0

Everything was great

Tiemesha M. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

I received a dirty uhaul. There were blankets thrown in the attic. Unrolled and not folded. The blankets in the bag were dirty and had other peoples belongings in them so I couldn't use them. In addition to this, I requested an appliance dolly and called to verify the night before that I would have it and when I arrived for pick up they did not have one available. The uhaul worker was very rude to me and I had to wait in line nearly 40 minutes to get the truck. Would not recommend and would not give them my business again.

Ashley L. 
Rating:
3.0

U-Haul corporate SUCKS! The local providers of trucks are in a tough spot when the corporate web site allows customers to reserve trucks, get a confirmation with a rental number and then show up to find NO TRUCK AVAILABLE. I was fortunate to find another U-Haul truck that same morning but had to drive 25 minutes out of my way to get that truck. When I arrived at the new location I found other unhappy customers who's truck was reserved but not available. Your business model is doomed to fail if you don't fix this as I will NEVER AGAIN rent from U-Haul and plan to tell everyone I know about my experience. If this review is public - DO NOT RENT FROM U-HAUL!

Cecil K. 
Rating:
3.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
3.0

I was charged $80 for 1/4 tank of fuel. I've used Uhaul for years, most likely will not in the future unless its my only option.

Anande' G. 
Rating:
4.0

The truck was not filthy in the cab, but it was not very clean.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Derel S. 
Rating:
5.0

Cleaning the inside windshield would help at night. Other than that I have no complaints, good product and good service. A+

Nicholas K. 
Rating:
5.0

Absolutely nothing!Great Costumer Services!

sandra V. 
Rating:
5.0

Customer did not leave a comment.

Mathew H. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
1.0

My guaranteed reservation was not held and had to go to a much further location to get a truck. The rental took a long time to acquire and messed up my tight schedule causing me to have to rent for an additional day. That additional cost along with the added mileage cost I️ had to pay was extremely disappointing. Additionally the truck was never checked in or cleaned and REAKED of b.o. It smelled horrible and was very dirty. I've been on hold for a ridiculous amount of time and cannot get ahold of customer service. This is the 4th uhaul I've rented in 2 months and every time something has gone very wrong and been way more expensive than It was supposed to be.

Katherine W. 
Rating:
5.0

Extremely good service

Isabella F. 
Rating:
5.0

Wonder service and overall experience. I would return again.

Jeffrey W. 
Rating:
4.0

Need someone on site to process rentals. Was on time to pickup and no one was there to assist. Eventually was taken care of after waiting for an long period of time.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WESS H. 
Rating:
5.0

very professional, a smooth drop off and courteous staff

HOWARD C. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Henry and David were very friendly and helpful!

CHRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

KENT P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Emiko B. 
Rating:
5.0

Looks like some more staff would be in order, everyone on duty was busy and no time to waste.

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Alexandria G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
4.0

I turned in my truck and the employee never checked it in until I called back two days later. Also was told I was be reimbursed a 60$ fee

MICHAEL R. 
Rating:
5.0

We waited an hour in line having previously scheduling a pickup time appointment. Not sure if those place needs more employees especially on the weekends as they get a lot of business being the only place open in the area. If I had the option I'd rather then be open then not but next time I would definitely be factoring I'm the wait time

Kara M. 
Rating:
5.0

Have more places like it.

PRESTON H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

great bunch of people to deal with, bend over backwards to help you

gary H. 
Rating:
3.0

I feel that the u haul I rented should have been cleaned better, if I'm spending money on a rental I do believe it should be clean, dirty and dusty, with a little bug friend in the window, I would've asked for a discount but felt that might would be to demanding. If some discount is applicable I would like that.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z. 
Rating:
1.0

One employee doing contracts. I was second in line when the store opened at 10 AM and it took 30 mins for me to get done. There were 8 people behind me by 10:05AM. I can only imagine how long the 8th person was there.

Eric C. 
Rating:
5.0

The gentleman at the site come right away outside to verify return procedures and even helped me back my jeep off the auto transport. I would highly recommend this location.

STACY T. 
Rating:
3.0

The truck did not have a ramp to make the moving process easier. If I notice it at the store, I will never take that truck. It was very disappointed when I find out that the truck did not have a ramp. The people at the store were very friend.

JULIO G. 
Rating:
5.0

It was easy - open Sundays too. For what this costs, I miss my truck even less. Will def use again for hauling larger stuff.

Mike C. 
Rating:
4.0

I had 2 day reservation but was already finished with 6x12 trailer. I don't have a big yard to park on my property so I decided to return trailer a day sooner. An employee of Duncan Hardware took possession and I was impressed. But after checking my credit card statement I got double charged. Too good to be true for returns to be that easy. I should have asked for proof of return after.

nathaniel R. 
Rating:
3.0

Customer did not leave a comment.

Javier H. 
Rating:
5.0

Nice job by representative

gonzalo M. 
Rating:
3.0

Short staff, very long wait time to be serviced.

Karleen W. 
Rating:
5.0

Customer did not leave a comment.

arika M. 
Rating:
3.0

Although reservations were made online, waiting in line took forever and really ate into the time allowed to have the truck. As luck would have it, the move went well and we returned the truck early.

Kelly S. 
Rating:
1.0

They charged us for using a dolly which WE DID NOT USE because we had 2 of our own! Then, they charged us for 4 gallons of gas! We put gas in the truck before returning it and have the receipt to prove it! We returned the truck on the 18th at approximately 6:30 PM. The tank was left well over half full. Between 9/16th and 5/8ths OVER half a tank full! This is ridiculous and unethical! We will never rent from this location or patronize this shop again.

Avery H. 
Rating:
5.0

Lisa was awesome. She made everything simple and she has a great personality for this job. She knows the job and the computer and requirements so very well

vickie G. 
Rating:
3.0

Vehicle was a mess. New truck , I had to take it to the car wash to sweep out inside, and clean windows it was so bad

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

JAYSON S. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

I just wish I had known that they didn't have moving blankets for furniture. Not a huge deal, but I feel like the inventory system should be a bit better.

Joshua H. 
Rating:
5.0

Thank you, excellent experience.

SPENCER C. 
Rating:
1.0

I was grossly overcharged. The initial mileage out was a LIE on the paperwork that was not noted until the truck was returned and I was overcharged by nearly $100. DO NOT DO BUSINESS WITH THIS COMPANY, ESPECIALLY THIS LOCATION.

Jeremy P. 
Rating:
2.0

I had a reservation at 11:30am, had everything done online before I came in and ready to go. Once there, only one person had computer working, other person was trying to get other to work and never did. I had to wait for over an hour to just back on the road. No one communicated anything. There was no way to bypass the slow tedious process. There was no internet access or cellular signal inside so made it even more torture. No one was wearing masks. It was painful and I will not be going back to this location ever.

Shannon B. 
Rating:
4.0

Customer did not leave a comment.

Pierre C. 
Rating:
4.0

Customer did not leave a comment.

Pierre Carl L. 
Rating:
3.0

Check gas mileage correctly

Farries G. 
Rating:
5.0

Customer did not leave a comment.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everything was perfect! Super easy, we loved the experience of rental with uhaul

Vitor R. 
Rating:
5.0

Customer did not leave a comment.

Aaronne W. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Shante M. 
Rating:
1.0

Document the proper return time so I don't get charged an extra day, when I had the U-Haul back on time.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

lewis L. 
Rating:
2.0

Waited 30 minutes to get waited on for a trailer I reserved online. The return process was just as bad with slow service. Won't use the location in the future and might look at other rental companies.

Kevin O. 
Rating:
3.0

Truck had no washer fluid, steering wheel tipped left and vehicle pulled right, garbage in interior, ripped seat, air conditioning intermittently worked, window crank knob missing and was charged by the mile and had to drive 20 extra miles away. Because it was a Sunday pick up, and around lunch, had to wait an hour to get vehicle and rental is not per day, as you have to have returned in 23 hours. shouldn't be UHaul, should be WeRake

Timothy K. 
Rating:
4.0

Customer did not leave a comment.

Keith R. 
Rating:
3.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

The truck had a check tire pressure sensor that needed to be taken care of.

andrea S. 
Rating:
5.0

The cab stunk like cigarettes and there was someone else's papers on the dashboard. Overall it was ok.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Carly T. 
Rating:
4.0

Very busy took truck and sent invoice via email five hours later. Not sure why but charged 31.00 extra.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Earl P. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
3.0

Customer did not leave a comment.

COLTON B. 
Rating:
1.0

I very disappointed because I paid for equipment and it was not in the truck, time was wasted bet I had to run around for an equipment. I called customer service and he was no help. The truck I had did nit have ani air conditioning and it was very hot

Roshonda M. 
Rating:
2.0

The truck was filthy on the inside. The ash tray was full of cigarette butts and ashes, and the floorboard was covered in grime. The dashboard was covered in a layer of dust. Fast food napkins were on the dashboard, and fast food wrappers were on the floorboard. The interior smelled so bad I had to drive with the windows down. I was in a hurry or I would have rejected the truck. The parking lot is made of gravel with lots of large potholes. It rained recently, so I had to step in mud puddles to get in and out of the truck. There isn't enough parking for the number of trucks at this location. 2 people parked behind me as I was trying to leave, and it took 5 minutes to find someone who could move the trucks for me.

ALAN S. 
No reviews have been submitted for this location.

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