Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)

617 comentarios

925 Red Bank Rd   Goose Creek, SC 29445

(843) 553-3343

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(843) 553-3343

925 Red Bank Rd
Goose Creek, SC 29445

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

marshall P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jo C. 
Clasificación:
5.0

Location was great. However uhaul self checkout process on this site (not location) is very Tedious. The questionnaire/check in questions for example was asking too much questions. I should have been able to answer most of the questions before even arriving there such as sending a picture of my face and driver's license. That could have been done when I booked it. Otherwise when I went inside this location, the staff was friendly and I enjoyed my experience with them. But the uhaul web page for self service can be better. I would have saved more time by just going to the counter.

Desarae P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

Everything was handled professionally and efficiently.

robert W. 
Clasificación:
5.0

We needed a 10' truck just to move a washer and dryer in our neighborhood. Online wouldn't let us pickup until 6 but we went in and they gave it to us for 45 mins so it would be back for someone else's reservation! Great service!

Nicholas W. 
Clasificación:
5.0

very friendly and quick. I had to use the truck for an additional day- i called and asked if it was ok, There was no issue- I have used them for over 15 years, and although i now live over 20 miles away- i pass by many other U-haul places- i go to Henry bc i like him and he takes good care of me and my family.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryana P. 
Clasificación:
1.0

Henry's behavior was unprofessional and completely unacceptable. He literally threatened me. He told me he was going to report the truck stolen because he didn't like me.

Traci B. 
Clasificación:
5.0

Friendly, professional, had what we needed. Thank you for the great service.

Elke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tymir S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAKINAH S. 
Clasificación:
5.0

Go to a bigger store it was very busy but great customer service.

Ray F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
3.0

Have more than one person working. To get the truck I waited 20 minutes and when I got bk he was on lunch, so there was no one to check you in.

Yvette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Trash and debris was inside can of uhaul and also in back when picked up unit

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoaoPaulo R. 
Clasificación:
3.0

They told me they were able to set my vehicle up for pulling the trailer I rented and that was not true

John G. 
Clasificación:
5.0

Great staff. Very helpful getting the trailer connected and the truck ready.

JAMES S. 
Clasificación:
4.0

Check the vehicles when they return.

Zachariah G. 
Clasificación:
5.0

Keep up the good work

HAROLD J. 
Clasificación:
3.0

Customers service was way to slow

JIMMY S. 
Clasificación:
5.0

Everything was ok Can't think of any improvement right now great service at Duncan Henry have it under control

CLINTON D. 
Clasificación:
1.0

Have more than one person at the counter. One person at the desk helping people in the line, then leaves to help customers outside with equipment.

Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catina L. 
Clasificación:
5.0

The online check in was helpful and the staff on site were kind and gave clear instructions. Returning the vehicle was quick and a clear receipt of charges was given.

Laura B. 
Clasificación:
4.0

El cliente no dejó un comentario.

margaret B. 
Clasificación:
5.0

I would suggest U-Haul provide the required electrical hook up for both flat and round connectors as a "free" service. My truck has a "standard" Round, 7-pin connector while the trailer uses a "standard" Flat, 4-pin connector. I was required to purchase the Round-to-Flat adapter.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan M. 
Clasificación:
4.0

Disappointed we were turned away from the initial drop off location, was told they had to many trucks and we had to go to another location. They did have space however the manager said no.

Melissa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

This location was very busy on the day I returned the trailer. However, the employee at the U-Haul counter was very courteous and helpful.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Attendant was in a bad mood.

Donnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
5.0

Easy Drop off location.

Lonnie D. 
Clasificación:
5.0

Nothing, the service and equipment were just as expected.

William B. 
Clasificación:
5.0

Excellent service from start to finish.

Wade R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni H. 
Clasificación:
5.0

The employee that took care of me was very helpful and went out of his way to help me. Love this place

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelius G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaTanya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaneka R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
3.0

El cliente no dejó un comentario.

David M. 
Clasificación:
1.0

Please make sure the truck is clean for the next persons use. There was furniture and trash inside the truck that I had to remove in order to put my things in. I would've just returned the truck but I had to get my items out of my apartment. I couldn't even put my sofa in the truck because it was covered in sawdust. The furniture inside was rotted and infested with crickets.

Venecia H. 
Clasificación:
4.0

I wouldn't recommend using U-Haul at this or any other location but Ace Hardware of Goose Creek, SC. is a great store and very nice people that go the extra steps to be very helpful and make sure you get what you came for. When you walk through their doors your greeted in a friendly manner and treated like family. I'd recommend them to anyone.

Thomas B. 
Clasificación:
3.0

Return funds in a faster manner because I returned my usual on Saturday and its Tuesday and you still have my money.

sky D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gelay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sondra B. 
Clasificación:
1.0

Before dropping off the truck and auto transport at this location, I called to ensure that we would be given guidance in taking the car off the trailer. The answer I received was that we would be given help. I knew that the Uhaul workers were unable to physically drive the car off but all we needed was some help to undo the ratchets and chains and get the car off. However, in Sarasota, the workers were so nice and helpful that once the car was driven on, they strapped it in for us. At the drop-off location, Henry was not helpful at all and even rude to us when we asked for help along with the other store workers. My mom and I were left with no choice but to do it ourselves, laying on the gravel in the dirt to unchain my car and carefully drive it off. I would not recommend this location for Uhaul drop-off or pickup.

Tatiana D. 
Clasificación:
5.0

The guy checking us out was very funny and made the transaction great! Super customer service!!!!

Elizabeth S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rusty B. 
Clasificación:
1.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

Sean was great, well prepared and I even showed up early after reserving online about 30 mins prior! This is the third time I've used this location and this time it was out of the way a little but they have always done so well I didn't want to chance trying somewhere else!

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aymee H. 
Clasificación:
5.0

Great experience first time renting a U-Haul to make trips around town and pick up furniture off Craigslist. Look forward to doing it again, I really do. I'm trying to buy a truck to help facilitate that on my side. Still, impressions were made. U-Haul within a hardware store. I want to franchise. Talk to you guys later. See them soon.

Robert C. 
Clasificación:
5.0

Checked the UHaul in online before drop off time. Easy to do and this drop off station had great parking. I would highly recommend.

Denise B. 
Clasificación:
1.0

Actually clean and maintain the truck.

Jessica C. 
Clasificación:
5.0

The clerk that helped us was very informative and helpful. He was very busy and he took great care of the two people that were in front of us. When it was time for him to help us, he used the same care and professionalism with us as well. I am not aware of his name but please let him know that he needs to keep up the good work and we will use his location for all of our Uhaul needs.

TAYLOR S. 
Clasificación:
5.0

Employee was very helpful and courteous. Thanks

linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seth M. 
Clasificación:
2.0

El cliente no dejó un comentario.

steven C. 
Clasificación:
1.0

The uhaul person was a jerk a very smart ass… Other than that it was fine…

Pamela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVANGELAR M. 
Clasificación:
5.0

Great customer service at the drop off location.

Robert C. 
Clasificación:
5.0

Everyone was very helpful and made the process go smoothly.

LILA S. 
Clasificación:
3.0

We were told by the counter manager since the gas gauge was broken and he gave us the wrong vehicle from what was listed on our contract, we would not be charged for the fuel, but received a $15 fuel charge anyway.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
3.0

Customer service at the counter was awesome! But the van was dirty and muddy. I could not get the windshields clean. Overall, great experience would rent again but next time I would request at clean van.

TOSHA L. 
Clasificación:
5.0

Great customer service!

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick R. 
Clasificación:
2.0

The person that hooked up the trailer failed to tighten the hitch receiver, so two miles down the road when I went over a railroad crossing, the trailer came off the ball and was only held up by the chains. Thankfully, I wasn't going fast and the trailer was empty. Otherwise it could have caused a lot of damage.

Thomas N. 
Clasificación:
5.0

Appreciate u haul

Alfonso H. 
Clasificación:
3.0

This is a location that charged me for the vehicle transport and truck being late when it was returned a day early and I'm still waiting for the refund they agreed they made a mistake. This money was taken from my account on the 18th I believe of April returned on the 19th of April and I'm still waiting for my refund. Unprofessional as hell give you a horrible taste in your mouth makes you think like you were getting screwed over by thieves. Always take a picture of your gas gauge when you drop it off or they will try to charge you for bring it back without enough gas.

Christopher O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albertha H. 
No se han enviado comentarios para esta ubicación.

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