It was easy - open Sundays too. For what this costs, I miss my truck even less. Will def use again for hauling larger stuff.Mike C.
Customer Reviews for Duncan Ace Hardware
(Distribuidor de U-Haul del vecindario)
Goose Creek, SC 29445
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 5:30 p. m.
- Dom.: 10 a. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had 2 day reservation but was already finished with 6x12 trailer. I don't have a big yard to park on my property so I decided to return trailer a day sooner. An employee of Duncan Hardware took possession and I was impressed. But after checking my credit card statement I got double charged. Too good to be true for returns to be that easy. I should have asked for proof of return after.nathaniel R.
El cliente no dejó un comentario.Javier H.
Nice job by representativegonzalo M.
Short staff, very long wait time to be serviced.Karleen W.
El cliente no dejó un comentario.arika M.
Although reservations were made online, waiting in line took forever and really ate into the time allowed to have the truck. As luck would have it, the move went well and we returned the truck early.Kelly S.
They charged us for using a dolly which WE DID NOT USE because we had 2 of our own! Then, they charged us for 4 gallons of gas! We put gas in the truck before returning it and have the receipt to prove it! We returned the truck on the 18th at approximately 6:30 PM. The tank was left well over half full. Between 9/16th and 5/8ths OVER half a tank full! This is ridiculous and unethical! We will never rent from this location or patronize this shop again.Avery H.
Lisa was awesome. She made everything simple and she has a great personality for this job. She knows the job and the computer and requirements so very wellvickie G.
Vehicle was a mess. New truck , I had to take it to the car wash to sweep out inside, and clean windows it was so badROBERT H.
El cliente no dejó un comentario.Joe T.
El cliente no dejó un comentario.JAYSON S.
El cliente no dejó un comentario.Roger P.
I just wish I had known that they didn't have moving blankets for furniture. Not a huge deal, but I feel like the inventory system should be a bit better.Joshua H.
Thank you, excellent experience.SPENCER C.
I was grossly overcharged. The initial mileage out was a LIE on the paperwork that was not noted until the truck was returned and I was overcharged by nearly $100. DO NOT DO BUSINESS WITH THIS COMPANY, ESPECIALLY THIS LOCATION.Jeremy P.
I had a reservation at 11:30am, had everything done online before I came in and ready to go. Once there, only one person had computer working, other person was trying to get other to work and never did. I had to wait for over an hour to just back on the road. No one communicated anything. There was no way to bypass the slow tedious process. There was no internet access or cellular signal inside so made it even more torture. No one was wearing masks. It was painful and I will not be going back to this location ever.Shannon B.
El cliente no dejó un comentario.Pierre C.
El cliente no dejó un comentario.Pierre Carl L.
Check gas mileage correctlyFarries G.
El cliente no dejó un comentario.MELVIN B.
El cliente no dejó un comentario.Mark M.
Everything was perfect! Super easy, we loved the experience of rental with uhaulVitor R.
El cliente no dejó un comentario.Aaronne W.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.Shante M.
Document the proper return time so I don't get charged an extra day, when I had the U-Haul back on time.Adam M.
El cliente no dejó un comentario.lewis L.
Waited 30 minutes to get waited on for a trailer I reserved online. The return process was just as bad with slow service. Won't use the location in the future and might look at other rental companies.Kevin O.
Truck had no washer fluid, steering wheel tipped left and vehicle pulled right, garbage in interior, ripped seat, air conditioning intermittently worked, window crank knob missing and was charged by the mile and had to drive 20 extra miles away. Because it was a Sunday pick up, and around lunch, had to wait an hour to get vehicle and rental is not per day, as you have to have returned in 23 hours. shouldn't be UHaul, should be WeRakeTimothy K.
El cliente no dejó un comentario.Keith R.
El cliente no dejó un comentario.Terry B.
The truck had a check tire pressure sensor that needed to be taken care of.andrea S.
The cab stunk like cigarettes and there was someone else's papers on the dashboard. Overall it was ok.Amy S.
El cliente no dejó un comentario.Carly T.
Very busy took truck and sent invoice via email five hours later. Not sure why but charged 31.00 extra.Mark M.
El cliente no dejó un comentario.Earl P.
El cliente no dejó un comentario.Christopher N.
El cliente no dejó un comentario.COLTON B.
I very disappointed because I paid for equipment and it was not in the truck, time was wasted bet I had to run around for an equipment. I called customer service and he was no help. The truck I had did nit have ani air conditioning and it was very hotRoshonda M.
The truck was filthy on the inside. The ash tray was full of cigarette butts and ashes, and the floorboard was covered in grime. The dashboard was covered in a layer of dust. Fast food napkins were on the dashboard, and fast food wrappers were on the floorboard. The interior smelled so bad I had to drive with the windows down. I was in a hurry or I would have rejected the truck. The parking lot is made of gravel with lots of large potholes. It rained recently, so I had to step in mud puddles to get in and out of the truck. There isn't enough parking for the number of trucks at this location. 2 people parked behind me as I was trying to leave, and it took 5 minutes to find someone who could move the trucks for me.ALAN S.
El cliente no dejó un comentario.Josiah C.
Make sure to check gas level and take a picture because they will say you had more gas and charge youBEVERLY B.
The truck was running awful. Needs maintenance or something it was hesitant to go! If I went over 30mph the truck would start shaking really bad you literally had to drive under 30 mph and on the interstate that IS NOT A GOOD IDEA!VICTORIA J.
The online pickup process should be a little more confusing. I work in technology and it is as clear cut. Just a recommendation.LaSonya S.
The cost was higher than what we found on the internet. The truck was filthy. Cigarette ashes on the dash. Dirty hand prints all in the truck. I throughly wiped it down with Clorox wipes before I could do anything.Kristina H.
El cliente no dejó un comentario.loretta B.
El cliente no dejó un comentario.Michael R.
I believe that I put in the wrong mileage and it needs to be double checked please And thank youMONIQUE G.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.Robin C.
The pickup location was extremely busy and one guy to handle it all. Get the guy some help. He was very helpful and polite through the entire transaction.Christi A.
El cliente no dejó un comentario.Barbara G.
Clean the vehicles better. Wash the vehicles. It's a car wash literally less then a mile down the road. Hire me part time to wash themBrandon C.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Aldrick T.
The uhaul that I rented two weeks in advance was not available & the employees did not make me aware of that before hand. I was taken outside to another uhaul and when I said something about it they did not offer to compensate me or give me a discount. I was told that I could use the uhaul I reserved but it didn't have AC. There were also no dolly's available for use and I reserved one with my rental as well. I originally selected a different location but was sent to this location because uhaul guaranteed that this location had what I needed. I was upset because it was 20 miles away from my house. I also called days in advance to confirm. When I came back to return it the line was so long and only one guy was at the desk. I was told to put my key in a pile. I wasn't given a receipt or anything. I could've gotten the uhaul I received from a location closer to my home had I known what I needed wasn't available at this location either & I was going to need to make changes. Uhaul you need to do better!Taylor B.
El cliente no dejó un comentario.CANDACE H.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Shawn A.
Wash inside of front window.James T.
Everything was A-OK. Easy In. Easy Out. Everything went exactly as planned. I rented exactly what I needed. The rental process was smooth and the price was right !Ronald S.
Have a place for uhaul rentals outside the Ace store instead of the middle of it to separate the ACE hardware customers from the Uhaul ones. Other than that; great place and people.Brandy H.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.Kassandra M.
Mileage was calculated wrong, someone reported and extra 60 miles when I returned unit. I was overcharged, I took pics of Mileage going out and returning. I was reimbursed fifty something dollars, so glad I had picturesRoy B.
El cliente no dejó un comentario.Tim B.
Keep up that sense of humor HenryStephen P.
El cliente no dejó un comentario.Christopher B.
Excellent service and communication. Friendly and professional. With some U-Haul dealers the u-haul rental is secondary to the main business, but the folks at Duncan Hardware seem to be laser-focused on customer satisfaction, whether it be the hardware side or rental side. I have used their services many times and will continue to do so. ¡Gracias!William M.
El cliente no dejó un comentario.Jared K.
El cliente no dejó un comentario.Mike S.
Excellent customer service!gary C.
Mr. Henry took very good care of me in an efficient and professional manner.VALINDA M.
The truck was dirty inside and past drivers were smoking in the truck .Richard W.
El cliente no dejó un comentario.Roger V.
Nothing everything was perfectSHIRLEY Y.
The Customer service at this location is professional, courteous and always making sure that the customer is satisfiedEvangela M.
Good Afternoon, Rented the U-Haul truck yesterday from the Ace Duncan location. Immediately upon getting into the truck I took a bunch of pictures because of how obvious some of the damage was all over the truck. I also took pictures of the current odometer reading. Driving the truck from the lot was very disappointing. The brakes felt like the rotors are warped and uneven and pulsates during normal braking. The transmission did not want to shift gears until I physically had to let off the gas pedal to allow it to shift into the proper gear. The a/c hardly blew cold in the 90 degree weather yesterday. All in all, this was a very dissatisfying experience with u-haul. I have used you guys in the past and never have really had an issue with a rental until now. I would have just brought the truck back if I felt it was too unsafe for me to drive but I was also on an extremely tight schedule. I ended up returning the truck before 8:00 pm the same day and was unable to check it back in through the app because the checked out odometer mileage from the store employee was incorrect in which I had to make another trip there this morning to turn in the keys. I explained to him the issues I was having with the truck. He stated that he would â€œlook into it.â€ I would hope at the rate y'all charge for an in town same day move that I would be able to have access to some newer and safer loving trucks.Ryan S.
El cliente no dejó un comentario.Suzanne R.
The truck was unusually rough to drive. Even on well-maintained roads, every little bump was exaggerated.Anna S.
El cliente no dejó un comentario.Jessika W.
Again, Uhaul sent me to the wrong location. Luckily the employee there was able to go around the reservation and accept the truck. Otherwise I'd have to drive the truck across town with 40 cents/mile being added. That feels like a way to get every penny out of your â€œvaluedâ€ customer. I was unhappy with that aspect of Uhaul but the individuals that helped me were delightful.RANDY G.
El cliente no dejó un comentario.Natalie S.
I had the best experience. Thank you to ace hardware and the uhaul people. I would not rent from anywhere else. ðŸ˜Penny M.
El cliente no dejó un comentario.Matthew W.
No way to improve on the service that I received! My rep went above and beyond and I could not be any more pleased and grateful â€¼ï¸KEVIN S.
El cliente no dejó un comentario.NAKEYA S.
Faster posting of correct charges. Still waiting for my account to reflect the correct amount to be charged, which is lower than what was authorized.Keith M.
Fantastic people on both ends of the ride.Larue K.
Online check-in experience was horrible. I still had to go into the Ace Hardware to get the key. My reservation was set to start at 8AM, but it was approx. 9AM before i was able to drive the truck off of the lot. Meaning my 8 hour rental is now 7 hours which definitely put us in a time crunch. Upon returning the truck, i followed the the instructions of taking pictures and uploading them. After completing step 4,i pressed "Continue" and it started me back at step 1. This happened twice. So again, I had to go into the store to handle a transaction that should be completed on line. This time i had to wait in line for almost 30 minutes. To do better... start the reservation timetable when the truck pulls off the lot!!!Germal B.
Extremely long wait at the UHaul desk to check in and receive our equipment. Through no fault of the UHaul representative, the computers were extremely slow and basically non-functional.Jason S.
El cliente no dejó un comentario.Kermit B.
El cliente no dejó un comentario.TIMOTHY S.
The truck was well maintained and the customer service was fine. The inside of the truck was dirty. I needed to sweep it out before use.john F.
Henry was great in trying to get us processed quickly, however the internet went down while loading our info and the van we rented was missing a rear door handle so we had to climb over our cargo at every stop to open the doors.Paul C.
El cliente no dejó un comentario.alyssa O.