Mileage was calculated wrong, someone reported and extra 60 miles when I returned unit. I was overcharged, I took pics of Mileage going out and returning. I was reimbursed fifty something dollars, so glad I had picturesRoy B.
Customer Reviews for Duncan Ace Hardware
(Distribuidor de U-Haul del vecindario)
Goose Creek, SC 29445
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 5:30 p. m.
- Dom.: 10 a. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tim B.
Keep up that sense of humor HenryStephen P.
El cliente no dejó un comentario.Christopher B.
Excellent service and communication. Friendly and professional. With some U-Haul dealers the u-haul rental is secondary to the main business, but the folks at Duncan Hardware seem to be laser-focused on customer satisfaction, whether it be the hardware side or rental side. I have used their services many times and will continue to do so. ¡Gracias!William M.
El cliente no dejó un comentario.Jared K.
El cliente no dejó un comentario.Mike S.
Excellent customer service!gary C.
Mr. Henry took very good care of me in an efficient and professional manner.VALINDA M.
The truck was dirty inside and past drivers were smoking in the truck .Richard W.
El cliente no dejó un comentario.Roger V.
Nothing everything was perfectSHIRLEY Y.
The Customer service at this location is professional, courteous and always making sure that the customer is satisfiedEvangela M.
Good Afternoon, Rented the U-Haul truck yesterday from the Ace Duncan location. Immediately upon getting into the truck I took a bunch of pictures because of how obvious some of the damage was all over the truck. I also took pictures of the current odometer reading. Driving the truck from the lot was very disappointing. The brakes felt like the rotors are warped and uneven and pulsates during normal braking. The transmission did not want to shift gears until I physically had to let off the gas pedal to allow it to shift into the proper gear. The a/c hardly blew cold in the 90 degree weather yesterday. All in all, this was a very dissatisfying experience with u-haul. I have used you guys in the past and never have really had an issue with a rental until now. I would have just brought the truck back if I felt it was too unsafe for me to drive but I was also on an extremely tight schedule. I ended up returning the truck before 8:00 pm the same day and was unable to check it back in through the app because the checked out odometer mileage from the store employee was incorrect in which I had to make another trip there this morning to turn in the keys. I explained to him the issues I was having with the truck. He stated that he would â€œlook into it.â€ I would hope at the rate y'all charge for an in town same day move that I would be able to have access to some newer and safer loving trucks.Ryan S.
El cliente no dejó un comentario.Suzanne R.
The truck was unusually rough to drive. Even on well-maintained roads, every little bump was exaggerated.Anna S.
El cliente no dejó un comentario.Jessika W.
Again, Uhaul sent me to the wrong location. Luckily the employee there was able to go around the reservation and accept the truck. Otherwise I'd have to drive the truck across town with 40 cents/mile being added. That feels like a way to get every penny out of your â€œvaluedâ€ customer. I was unhappy with that aspect of Uhaul but the individuals that helped me were delightful.RANDY G.
El cliente no dejó un comentario.Natalie S.
I had the best experience. Thank you to ace hardware and the uhaul people. I would not rent from anywhere else. ðŸ˜Penny M.
El cliente no dejó un comentario.Matthew W.
No way to improve on the service that I received! My rep went above and beyond and I could not be any more pleased and grateful â€¼ï¸KEVIN S.
El cliente no dejó un comentario.NAKEYA S.
Faster posting of correct charges. Still waiting for my account to reflect the correct amount to be charged, which is lower than what was authorized.Keith M.
Fantastic people on both ends of the ride.Larue K.
Online check-in experience was horrible. I still had to go into the Ace Hardware to get the key. My reservation was set to start at 8AM, but it was approx. 9AM before i was able to drive the truck off of the lot. Meaning my 8 hour rental is now 7 hours which definitely put us in a time crunch. Upon returning the truck, i followed the the instructions of taking pictures and uploading them. After completing step 4,i pressed "Continue" and it started me back at step 1. This happened twice. So again, I had to go into the store to handle a transaction that should be completed on line. This time i had to wait in line for almost 30 minutes. To do better... start the reservation timetable when the truck pulls off the lot!!!Germal B.
Extremely long wait at the UHaul desk to check in and receive our equipment. Through no fault of the UHaul representative, the computers were extremely slow and basically non-functional.Jason S.
El cliente no dejó un comentario.Kermit B.
El cliente no dejó un comentario.TIMOTHY S.
The truck was well maintained and the customer service was fine. The inside of the truck was dirty. I needed to sweep it out before use.john F.
Henry was great in trying to get us processed quickly, however the internet went down while loading our info and the van we rented was missing a rear door handle so we had to climb over our cargo at every stop to open the doors.Paul C.
El cliente no dejó un comentario.alyssa O.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Dennis P.
when ever I use this location, I am always sent out with Clean and well maintained equipment -Mike R.
El cliente no dejó un comentario.Mark S.
I was satisfied with the customer service members they were friendly and experienced I would recommend them to anyone who is looking for good customer Service Thank youfrankie B.
El cliente no dejó un comentario.Dennis P.
El cliente no dejó un comentario.cynthia G.
Unit was pretty dirty in the cargo area. No blankets in stock.WILLIAM D.
El cliente no dejó un comentario.Renato A.
Air conditioner didn't work very well.Greg R.
Trailer lights did not work. Rep form store wanted three phone numbers for contact. I have him my home number and cell number. He said he had to have a third number for trailer rental and said he would NOT rent me the trailer without another number such as my wife's contacts? I have him a bogus number and I will never rent from Duncan's ever again. Worst u haul rental of my last three rentals, in the past 6 months.PATRICK B.
The Duncan's Ace Hardware veterans are simply the best. The newer younger group they hired...not so much.Joey C.
The staff are all very nice and helpful. The truck and trailer were very easy to access and getting in and out was a breezeMisti R.
They didnt have the blankets available that were paid as part of the rental, so I had to drive across town to get them somewhere else.Gary L.
I had a reservation for 4:30 and I still didn't get out of there rental 445Curtis N.
Always a good experience with Duncan, definitely recommend to anyone.Erica P.
El cliente no dejó un comentario.Dillon P.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Norman K.
MAke sure the inside is sweptlinda R.
The interior was very dirty when I picked it up.Jason S.
El cliente no dejó un comentario.Corey J.
The inside of this truck was dirty and had ashes everywhereJohn V.
El cliente no dejó un comentario.ALEXANDER CHRIST W.
El cliente no dejó un comentario.reginald S.
El cliente no dejó un comentario.Lauren J.
The service was great!Ronald R.
El cliente no dejó un comentario.Merideth L B.
The gentleman was rude when I dropped off the truck he first told me to stop which was dangerous because my trailer was still in the road then he told me I couldn't leave the truck at this location and to go somewhere else which I couldn't do since I don't know the area I explained this to him and also informed him that I have been on the road for 24 hours he then told me fine leave the truck wherever the f**k you want and walked off.Timothy C.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.LAUREN P.
El cliente no dejó un comentario.JOHN C.
Rented a 10ft truck. It was filthy inside and the A/C did not work at all it was awful!Andre A.
El cliente no dejó un comentario.ROBERT I.
El cliente no dejó un comentario.tyaja J.
I always use Ace now for my rentals, the location works perfectly & this is not towards them but the truck I drove breaks were terrible I did make them aware of this.QUANDARIA R.
Be honest with a. Haul rental and don't steal from a elderly poor person. It was not taken out of Berkley county here in s c . was told by employee that rented me the truck. that I get 100 miles I put 90 miles on truck and was charger $ 67.00. For miles that was stealing when I was told I get the first 100 miles . for the rental truck.james P.
El cliente no dejó un comentario.Alfonso H.
I realized the truck was too small so I reached out to exchange the truck but the majority of the locations closed at the same time. One location was opened until 7 pm but no one ever answered my phone call so I wasn't able to bring my full load to Charlotte. I now have to make another trip to Charleston, SC.DARLENE S.
El cliente no dejó un comentario.Judith M.
El cliente no dejó un comentario.Donald J.
El cliente no dejó un comentario.Aldrick T.
El cliente no dejó un comentario.Will F.
El cliente no dejó un comentario.Peyton G.
The 26ft truck I rented ran awful. It is in SEVERE NEED OF A TUNE UP AND FRONT END ALIGNMENT. I felt like it was going to break down on me in traffic. Staff was very pleasant. I would rent again just not THAT TRUCK.Tiffany B.
El cliente no dejó un comentario.JERRI H.
El cliente no dejó un comentario.Duane S.
Henry and Sean were both very kind and helpful. Pleased with the service I received from both of them!Nicole G.
Very quick disconnectLEONARD B.
The person I worked with at the store was amazing. He went out of his way to be nice and helpful and make sure I had everything i needed. I am very grateful and will look forward to using Uhaul and this location in the future.Tom C.
El cliente no dejó un comentario.Jerimy W.
El cliente no dejó un comentario.Catrena P.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.Julio M.
El cliente no dejó un comentario.SCOTT S.
Very lackluster service/ interaction made you seem like a burden...Benjamin M.
Don't advertise smart phone pickup without the store check in. It does not exist here I lost several hours of time waiting for the store to open before I got my rental. I may as well walked in off the street and rented. Good thing the location wasn't closed on Sunday I would have lost my entire day and a lot of money. The store knows online check in doesn't work, they told me it happens often.PHILLIP P.
Truck was not clean and smelled of smoke beside that everything else was good.Levolia B.
I didn't like the manner in which I was initially addressed by representatives, but he subsequently became very pleasant.Jawanza J.
El cliente no dejó un comentario.John D.
Thank you very much!james P.
El cliente no dejó un comentario.KEVIN N.
El cliente no dejó un comentario.KEVIN N.
Right rear tire was down 50 pounds. Vehicle was dirty inside and out. When I went to turn it in the man blew me off telling me I'd get an email. Didn't seem interested in what I had to say about it. It also kept saying it needed an oil change every time I started it. Checked the oil but it seemed fresh. Again, the man didn't seem interested, didn't check the mileage or inspect the vehicle. Just said I'd get an email about the final charges. Had it set up for 1000 miles and I was under that but they didn't verify anything. I sanitized the inside and cleaned all the windows myself.JOE T.
El cliente no dejó un comentario.Curtis N.
Guy at desk very helpful, thank youAndrew W.