Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)

936 reviews

925 Red Bank Rd   Goose Creek, SC 29445

(843) 553-3343

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(843) 553-3343

925 Red Bank Rd
Goose Creek, SC 29445

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Shaneka R. 
Rating:
5.0

Customer did not leave a comment.

ricky M. 
Rating:
1.0

Customer did not leave a comment.

richard A. 
Rating:
1.0

Every single employee that I talked with was extremely grumpy/rude. Especially the Uhual front desk employee. The uhaul manager was also extremely cold and unfriendly. I personally witnessed both be very rude to multiple other costumers before I left. Additionally, they both made fun of customers asking for help! Both of them should be fired! Will not be returning and will be recommending that all friends go elsewhere.

Luke M. 
Rating:
3.0

Said they would waive the "wrong return location" fee because the originating location didn't provide one, but they did not.

Devin G. 
Rating:
5.0

Very helpful employee

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Monalisa S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Patience P. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Wrenn H. 
Rating:
3.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Hope S. 
Rating:
5.0

I'm a frequent renter. I wish i get a discount for next rental

nathaniel R. 
Rating:
2.0

I have rented many times from here and have been happy. But this experience was the worst and I will never return here. I reserved an appliance dolly for the multiple appliances I have and when I arrived to pick it up they didn't have one. When I asked about it the employee said he hasn't seen one in months. And instead of letting me know this when it was reserved so I could get one somewhere else they waited until I arrived. So the screwed my move. I will no longer use uhaul. They SUCK.

Robert R. 
Rating:
5.0

Guy at the counter was great. Friendly. Informative

Siobhan K. 
Rating:
4.0

On line system did not work. Provided wrong keys. Could not return truck using the app. Employee took care of me.

Bryan C. 
Rating:
5.0

Give full price on line when making reservations.

Wanda W. 
Rating:
5.0

Great experience. Extremely helpful

phillip M. 
Rating:
5.0

Customer did not leave a comment.

Woody G. 
Rating:
5.0

I was asked to help check the lights and directed to turn on the hazard lights. I did and was told I was good to go. The right turns signal bd right brake lights didn't work the whole trip.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jarvis D. 
Rating:
4.0

Customer did not leave a comment.

Patrick N. 
Rating:
4.0

Have faster customer service and more customer focus

Moses P. 
Rating:
3.0

Reservation was not properly setup after my pickup location was changed to this one so we had to waste more time changing the Reservation due to the traffic office not filing the paperwork correctly.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
3.0

Back of truck was filthy when I opened it on site to load. Drywall chunks, dirt and lots of trash and toys. Dolly was laying in middle of floor, I did not need nor want the dolly. Also, reserved 12 blankets for move, but was told there was none available when I picked up the truck. I reserved on Monday and picked up on Friday- no reason not to have them. When leaving the rental site the oil light came on- they added oil and said it should be fine now. Not impressed with condition of truck at all- filthy. Was told they would adjust bill but still have not received my final copy. I would like to see it to ensure I did not get charged for blankets or dolly. It was returned a lot cleaner than when I rented it. Feel free to call with any questions: 814-602-6588.

David S. 
Rating:
3.0

Vehicle was clean and ready to use. The pick-up process was challenging, due to employee.

Candace T. 
Rating:
5.0

Customer did not leave a comment.

nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

DARRIEL B. 
Rating:
5.0

The truck showed its age but it ran well and did the job.

James K. 
Rating:
3.0

Customer did not leave a comment.

ISAAC B. 
Rating:
5.0

Customer did not leave a comment.

DAYSI R. 
Rating:
5.0

Vehicle wasn't clean but quick and fast service

Sharhonda H. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Thank you for helping us have a successful experience moving during the holiday.

Jerlean H. 
Rating:
5.0

Always call first to make a reservation. The men in there are always friendly. You could get everything at Ace including a Uhaul truck. If you can't find it go to Ace Hardware. They don't have it they will get u something almost to fix the situation. My favorite hardware store….Everyone is friendly…..:

LaRocha F. 
Rating:
4.0

Location is severely overloaded with trailers. They need relief!!

Robert U. 
Rating:
5.0

Good experience

Jennifer C. 
Rating:
5.0

Nice People

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Nothing. Staff at pickup and return were friendly and kind

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Mira W. 
Rating:
4.0

Customer did not leave a comment.

SOPHIE W. 
Rating:
1.0

The man that helped us pick up our truck was absolutely rude. I asked if I could change my drop of location to something closer to our storage unit and his response was "why didn't you do that when you booked it?". The rest of the interaction was just as lacking with the customer service aspect. Probably will never return to that location again nor recommend to anyone else.

BRANDY D. 
Rating:
5.0

Customer did not leave a comment.

Herman C. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
4.0

Great staff very friendly and helpful.

RAMONE W. 
Rating:
5.0

Timely and friendly service. Equipment was in good working order and clean. No issues and I will use them again.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

LOUIS E. 
Rating:
5.0

Quick turn in.

Patrick G. 
Rating:
4.0

Cool

Alton W. 
Rating:
3.0

Take the time to assist with checking out

Allison H. 
Rating:
5.0

I have used Duncan Ace Hardware before and the personnel have always been very helpful .

William F. 
Rating:
5.0

Customer did not leave a comment.

randy G. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
3.0

Customer did not leave a comment.

Natriea T. 
Rating:
4.0

Had to go to 3 locations to find a trailer with good tires.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Rashad A. 
Rating:
1.0

I was charged for being 5 days late when I actually only kept the trailer for 12 hours total. Please contact me at (225) 978-5884. -Adair Brown

Adair B. 
Rating:
3.0

More than one clerk or operator would be nice on weekends.

michael H. 
Rating:
4.0

People there are great! So nice and helpful. Truck was old as dirt.

Scott M. 
Rating:
5.0

Very helpful staff

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
2.0

unot professional

Marvin A. 
Rating:
5.0

Didn't have the truck I rented. I had to rent a totally different vehicle. Didn't homer the $50.00 credit for wrong rental

Linester M. 
Rating:
4.0

I always have a great experience friendly staff and very helpful

Donna B. 
Rating:
2.0

The condition of the rental truck was very poor, bordering on unsafe. While the truck itself was clean (both the interior of the cabin as well as the storage space) the mechanical operation of the vehicle was unsafe. The steering and transmission were faulty and I did not have any confidence that the truck would make it to my destination. It is not acceptable to put people in such a potentially dangerous vehicle. The trucks at this location need a major overhaul.

Kamyar F. 
Rating:
5.0

Very satisfied with the service. Thank you.

Gildardo G. 
Rating:
5.0

Customer did not leave a comment.

Deon H. 
Rating:
4.0

Very good customer service and got me in and out quickly.

Shalenna B. 
Rating:
3.0

Customer did not leave a comment.

Hershel B. 
Rating:
5.0

Customer did not leave a comment.

LaTonya B. 
Rating:
5.0

I come here year after year after year …..I send my family and my friends . They're the best.

Tina R. 
Rating:
5.0

Great customer service and comfortable process.

David K. 
Rating:
5.0

Been a customer for a long time

John E. 
Rating:
5.0

The guys at Duncan Ace Hatdware are more than accommodating. If I need a U-haul this is where I come. They always have a massive selection. Your in and out. GREAT JOB GUYS!

Alan O. 
Rating:
5.0

Had my receipt emailed in minutes, no wait, mo issues

Pete V. 
Rating:
5.0

Nothing...It was great experience.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

Clarence P. 
Rating:
5.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Very kind,professional, and wasn't afraid to say truck has a problem after I explained what was happening when driving the rig.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

WILLAMES S. 
Rating:
5.0

I come here anytime I relocate in the area, easy getting in and out each time and has never failed to provide the truck I've needed

Nathan M. 
Rating:
5.0

Totally different from pick up location. Friendly, personable staff. Never saw a cell phone in their hands. I even dropped off early unannounced and they were happy to help. Kudos.

Bryan H. 
Rating:
5.0

Duncan was really good but it was the 3rd place I had to stop to return the trailer. This was 30 minutes from where I was using the trailer and took me 2 hours to return. I think UHaul failed in this process. All locations had too many trailers and nobody seemed like they needed it.

Christopher F. 
Rating:
5.0

Great service!

Carl S. 
Rating:
1.0

The mobile app was a complete mess. I waited an hour an fifteen minutes before I could get the uhaul. Do a better job in the future to go through the mobile Checkout process vs saying all you will need is a charged mobile device because that is not true. If I ever need a truck again and decide to use u-haul I will not use the mobile checkout.

Tiffany F. 
Rating:
5.0

Customer did not leave a comment.

Levelton G. 
Rating:
5.0

Customer did not leave a comment.

pat T. 
Rating:
1.0

The rental clerk was very unprofessional and rude at times. I will never rent at this place again. The trucks air bag light was on and a tire light was also on. Terrible customer service by a very inpatient clerk. Thank you, Steve Petersen 843-569-0653

Steven P. 
Rating:
5.0

Customer did not leave a comment.

LaTasha W. 
Rating:
3.0

I was quoted $1990andvwas charged 500...explain that

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
No reviews have been submitted for this location.

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