courteous and speedy pick-up and return. Van was clean and in good condition.Bruno R.
Customer Reviews for Diva Petroleum
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I specifically asked on multiple occasions, for a dock level height. The guy on the phone , not at diva assured me this was dock level! It was not, and I could not load what I was trying to pick up! So I returned the truck, and was obviously charged! But was lied to, I was told the price was 89cents a mile! And this was said multiple times, when in fact it's 89cents a km. And the truck is in miles! So my 39.99 a day rental cost me 310 dollars and 100 dollars in fuel. So I'll be sure to call around to other rental companies next time. This is sickening. And cost me a lot of money!JEFFREY ANTHONY J.
El cliente no dejó un comentario.Nathanael H.
El cliente no dejó un comentario.Olajide M.
definitely positive experience - would recommend!Dmitry R.
El cliente no dejó un comentario.ALEX G.
Not a dedicated UHaul store like the one on Fairway Road in Kitchener, however, the trailer I rented was in excellent condition and pulled very well. Extremely high-end trailer!Zachary R.
Nothing. They were friendly and gave fast service. Great job.PAUL H.
Truck had a lot of damage on the outside and they expected me to sign the form stating the truck was in good form before seeing it. Had to ask the guy to come out with stickers to put them on 4 different placesSamantha S.
Very disappointed. I feel like there's something fishy with the whole company. I reserved online about 5-6 weeks before I needed the truck. I chose a specific location and time of day. Location was within 5 km of my move. A couple of days before hand I got an email telling me the location and time of day was changed. It was now 4 hours later and 20 km away! I feel like uhaul was trying to get more mileage out of me. I passed several other uhaul dealers on the way to and from my rental. Disappointed that getting more mileage money goes above good customer service. I was also told on the phone when I called to ask about the change that my per km charge would be reduced to $0.40 but it wasn't. I likely won't be using uhaul in the future. Also still waiting for a receipt to be emailed to me. Just want to point out that the gas station I picked up and dropped off at was good. No complaints there. They were kind and friendly. Also the online check in and return was easy to use and helpful.Lisa M.
Great service with no issues. Thank you.Trudy R.
El cliente no dejó un comentario.Peter P.
signage outside to direct you to the gas station for keysCHRIS J.
El cliente no dejó un comentario.WILLIAM G.
Make sure that all employees are wearing proper PPE when inside building. Apart from that they were kind and courteous.James B.
The equipment was dirty, and I was told to hook the trailer up myself. Then when I returned the trailer the store owner didn't even could me out to inspect it like I was told he would. They are more concerned about selling bongs then renting equipment.Bryan D.
El cliente no dejó un comentario.SAMUEL O.
I have used this location on several occasions. The staff are always friendly and helpful. I'll definitely use this location again.Stephen B.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.Mark M.
Good Accommodating ServiceJesse K.
Staff was very educated and helpfullUsman L.
El cliente no dejó un comentario.Jason S.
Great employee and awesome services, thank you!!!Adam M.
El cliente no dejó un comentario.Sheeraz S.
Customer service at this location was great and helpful.OMAR H.
Have more supplies for towing needs. My Hitch Pin went missing since last used ans noticed during pickup, store did not have any hitch pins with there Hitches, had to drive to canadian tire up the road to purchase one. Not a big deal, but was not convenient for myself needing a simple 5/8" hitch pin.Jeffrey K.
El cliente no dejó un comentario.Poorang R.
El cliente no dejó un comentario.Anthony S.
Busy gas station / U-Haul / convenience store, but everyone was served promptly, even though they only had 20 minutes online notice of my arrival.(My fault.)David S.
El cliente no dejó un comentario.Walter V.
The staff was really knowledgable and it was very smooth and easyUsman L.
El cliente no dejó un comentario.judith D.
I own a small renovation company and rented a cube van to store some material needed to complete a kitchen renovation. We paid our deposit and told the employee working that we would be using the van for between 4 and 9 days, depending on the progress of the after the 3rd day of the rental we were called multiple times daily asking when we would return the van. Also it was demanded that we come give more money for a deposit. We had already given a $200 deposit and had only used $80 of it. Why would we come in and gove more and more money that uhaul would ultimately have to refund? Renting equipment to store homeowners material or belongings is a regular occurrence for us. We were looking at moving to uhaul for our rental needs as the pricing is a little cheaper then our current supplier. After this experience we will absolutely not be moving. It turns out its better to pay the higher price.brandon R.
Thanks, service was greatDennis B.
El cliente no dejó un comentario.KLLLY F.
El cliente no dejó un comentario.Candie M.
El cliente no dejó un comentario.Cheryl R.
If you visit the location you can see it's not up to par, the uhaul counter is a glass case of bongs. I picked up the truck with a quarter tank, had to get off the highway and fill it up. I brought it back with a half tank but didnt get credit for about the 40dollars of excess gas. Trucks should be full so it's easy to returned full.Michael F.
The truck was not clean inside or disinfected ( COVID-19). Inside the store was a line up waiting with one employee working the U haul and the store. Patrons were coming into store with no masks and everyone was supposed to use the same pen to sign contract without cleaning. This is different times and require over and above ways to deal with the public, I would never use that location ever again. Finally the engine light came on in the truck while I was drivingjamie S.
Too expensive, misleading priceTimothy D.
Have the vehicle ready on time and don't move the uhaul customers aside and worry about the convenient store/gas station customers firstMargrit W.
El cliente no dejó un comentario.JASONLEE M.
El cliente no dejó un comentario.Melinda R.
El cliente no dejó un comentario.HASAN H.
Both the pick up and return were done quickly and without incident. I shall certainly use this location again.Stephen B.
El cliente no dejó un comentario.Irene S.
Tried to use Online pickup and would not work. Put my timeline back 1.5 hours. Location is in a sketchy area. Truck was snow/ice covered, driver's side windshield wiper was broken.Shawn B.
El cliente no dejó un comentario.SADIKUL A.
El cliente no dejó un comentario.Nathanael H.
El cliente no dejó un comentario.Mike E.
Very friendly and helpful peopleBrian D.
We have used this location several times and have always received great service. Staff are courteous and overall just offer excellent customer service. ¡Gracias!Donna K.
El cliente no dejó un comentario.Mike E.
Had to tell this location my gas tank was full when I brought it back/prove it to them. And wasn't easy.ADAM W.
Not organized...booked dolly equipment was not available...no scraper or windshield washer fluid in the truck, so I couldn't remove the snow and frost on the windshield, making me late to my own move!Angela C.
El cliente no dejó un comentario.Catherine A.
Make sure you have requested tools aka dolliesDaniel G.
El cliente no dejó un comentario.Charlie V.
Didn't go in. Did online drop off (which was awesome)PAUL S.
Awesome experience overall - they were well organized and friendly during both check in and when returning the vehicle. Can't beat the price. I've booked a truck at this location 3 times now because it is always reliable. Interior of truck wasn't squeaky clean (not that I'd expect that) but bring hand sanitizer or wipes if you're concerned about such things.Natalie E.
I had reserved a dolly and some blankets/pads only to find out when picking up they didn't have them. They should have called before it was to late....and that's why I didn't rate excellent. Every other aspect met expectations.Duane N.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Andre C.
Good morning. The gentleman at the counter was wonderful. Very friendly. I would definitely do business with him again, but not sure if I'd rent from ubaul again. We picked up our rental on Wednesday night, in order to be able to load it up early. Thursday, it rained all day, so by the time we go keys to our new home (5pm thursday), our boxes we all soaked. Water muct have been leaking inside the tru k all day. So now it's 6pm, we are unloading wet soggy boxes trying to be careful, and can't see inside since none of the cabin lights work. Hopefully you take this truck in for some much needed repairs so no one else has damaged property. Thank-you, MelanieMelanie M.
Very friendly customer service.Moira D.
El cliente no dejó un comentario.NATHAN B.
El cliente no dejó un comentario.Anwar D.
El cliente no dejó un comentario.STEPHEN W.
I would be nice if the attendant would have explained the workings of the trailer. Making sure the renter would fully understand it.Raymond V.
Everything was great! Faisal, at Diva gas , was very helpfull and quick . Graciasfrank D.
I paid and rented for a furniture mover but the location didn't have any, they gave me a dolly which didn't work but still charged me.Michael F.
We booked a furniture dolly on line and they did not have one when we picked up the truck. Their excuse was "that always happens with on-line bookings." That was a BIG problem for me.Bradley S.
The men were very helpful and polite. This is my favourite locationYvonne L.
The pick up and drop off both went smoothly and in great timeEVELYN B.
El cliente no dejó un comentario.riteshkumar T.
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.Mike P.
El cliente no dejó un comentario.Cameron M.
El cliente no dejó un comentario.Donald B.
Great experience. Will rent again soon.Mike P.
El cliente no dejó un comentario.Sana K.
It worked out beautifully. Pleasant and efficient staff. Gracias.Douglas W.
El cliente no dejó un comentario.Thomas K.
Best uhaul renting experience I have ever had to date.Scott S.
El cliente no dejó un comentario.MOSTAPHA Y.
El cliente no dejó un comentario.Brian D.
Nothing it's a great location!!!!SAMUAL L.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.Adrian L.
Friendly Service. As the vehicle I was going to rent was not returned I was given a slightly larger one for the same price. The only thing I suggest is that the rates should match what you quote online. Knowing that gas or milage differ.Joan S.
El cliente no dejó un comentario.Michael B.
Will always go to diva petroleum location as they always have the best servicejack D.
Cleaner cabTiffany C.
El cliente no dejó un comentario.Glenn G.
El cliente no dejó un comentario.Thomas A.
They trick you to charge more, and if you refuse to pay the extra insurance they have a new face to show you.Shane T.
The truck was disgustingly dirty which is completely unacceptable with how it is now days. Diva is disgusting and run down, never will be using again.Andrew V.