I was very satisfied with my experience hereEdneeka H.
Customer Reviews for Discount Auto
(Distribuidor de U-Haul del vecindario)
Oakland, CA 94609
Services at this Location:
- Lun. - mar.: 9 a. m. - 4 p. m.
- Mié.: 11 a. m. - 5 p. m.
- Jue. - sáb.: 9 a. m. - 4 p. m.
- Dom.: 9 a. m. - 12 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The outside of the truck was very dirty, including the windows and mirrors. In order to see well enough to drive safely, I needed to take time before I began my trip to clean both the outside and inside of the windows and the rearview mirrors.LAINE F.
After payment and reservations, I was told I had to go to a much further location to pick up rental truck. That cost me more mileage (at over a 1$ a mile) a little but of a bait and switchBrian E.
El cliente no dejó un comentario.Jane C.
El cliente no dejó un comentario.Troy C.
El cliente no dejó un comentario.Ricky J.
Just continue the customer relationship and professionalism!GENE H.
El cliente no dejó un comentario.JOEL T.
Great service from the staff working there. Tight space for parking the vehicle. ¡Gracias!John A.
The person in charge was not at the check in desk when I arrived, and a line had formed before they showed up. This person made me complete the check-in process all over again, even though I had already completed it online. They also marked the gas tank as filled to 3/4 on my contract when it was only filled at 5/8â€"Â I took a picture to show that they wrote it down wrong. When I returned the truck, staff were nowhere to be found, so I dropped my key in the drop box. As I was walking away this same person yelled at me for not finding them and asked me to come back so they could look over the contract again, which I did. It was just a generally uncomfortable, chaotic experience.Emily B.
My appointment was at 2 pm. I got there at 2:30 and the shop was closed. I couldn't access my rental until the owner returned at 3pm. I had to call Uhaul corporate to find out why he was closed and they called the regional supervisor who tried calling the owner - with no success. We just had to sit there and wait. When the owner returned, he was rude, didn't apologize and said i was supposed to be there at 2pm. I said YOUR SHOP IS SUPPOSED TO BE OPEN TO THE PUBLIC UNTIL 4!!! I'm completely DISSATISSFIED.PETER K.
El cliente no dejó un comentario.JAN G.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.LIVIA Y.
El cliente no dejó un comentario.Gabriel D.
The UHAUL attendant at the store said the place closed at 8PM but when I went to return the truck at 6 PM the place was closed. They close at noon. I was charged for mobile return and I want my money back.Crystin J.
Sam was great at everything. He's very easy to work with.PETER A.
El cliente no dejó un comentario.ROBERT S.
A better return system:Lizzy H.
There was 1 attendant and seemed overwhelmed. There's no real indication of what's needed day of from the backend or Uhauls confirmation emails. There's no clear instructions from arrival, collecting equipment, and returning equipment. There's no indication of hours, even if it's a partner site Uhaul needs to take responsibility of providing thorough details on every aspect of the rental process. Even the follow up from the Uhaul office operator to explain my option for return vehicle to different city wasn't available left me wondering in the phone call what I need to do. The operator or agent didn't feel the need to answer my questions, wasn't that helpful I had to guide her to help me understand the instructions and details for this partner site. I'd rate the entire experience 2/5 from beginning to end. Ultimately this rests in Uhauls hands to elevate the customer experience and over preparing the user. Also the mobile option isn't that compatible with web browsers and doesn't effectively work for checkin or check out. Maybe try an app!NICHOLAS S.
El cliente no dejó un comentario.Maximilian B.
El cliente no dejó un comentario.Marsha H.
El cliente no dejó un comentario.TAMMY B.
El cliente no dejó un comentario.TERRY M.
The proprietor was late to open and was also not present for my return. I had to wait outside the location for twenty five minutes to return the truck.DAVID M.
Truck smelled like cigarettes. Took 20 minutes to pick up because too many customers and only one person. The attendant gave me one contract, then switched it for another one and a different truck. I returned the truck before the published closing time, but no one was there. I dropped the keys off and left. I was then charged for an after hour return, even though I didn't return after hours. I was also charged for refueling, even though I clearly refilled the tank to the level it was at when I picked it up. I was also charged $14 for a â€œsales itemâ€ with no explanation. I called and emailed, including a photo of the fuel gauge and gas receipt, and so far no response or credit to my card. Unacceptable.William C.
El cliente no dejó un comentario.MARIEANNE J.
El cliente no dejó un comentario.PAUL B.
Excellent and efficient service! I would go back in a heartbeat. Covid safe protocols and still got processed an on my rental in no time. Thank you!ðŸ™ðŸ„Scott S.
El cliente no dejó un comentario.KEVIN M.
the man who runs this place made the whole experience very simple&without hiccup. the van was clean..affordable..&returning it was quick&easy. thank you.!TONYA T.
The guy there working is horrible. BAD customer service. Did not ask me if I wanted insurance, he just charge me. Gas gauge was 3/8 and he mark 1/2. Overall I'm ok with truck and location. Just the worker. Very unpleasant and unfriendly.NAM L.
El cliente no dejó un comentario.CHAD D.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.ANDREI A.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.JOHN H.
excellent customer serviceJEFFREY M.
Attendant can be a little more helpful. He was very difficult to understand with a mask on, and his instructions were not very clear.Justin S.
The 20 ft truck driver door would not close all the way and rattled loudly the whole trip. The employee who checked me in was pleasant.Anthony G.
Costumer serviceMANUEL G.
Very Rude service.Esther J.
El cliente no dejó un comentario.ABDO G.
As always a great experience and very helpful staffCHRISTOPHER J.
Owner was extremely rude to me, as a paying customer.Shannon M.
El cliente no dejó un comentario.CAITLIN M.
El cliente no dejó un comentario.JOSE I.
Worst experience. They said they had one thing and then they didn't. I had to drive to 3 different ones after to find the correct trailer.STEPHEN B.
Serious issue: the Uhaul site claims it offers a 24/7 pickup or drop off but this isn't true. Rentals must be done when someone is on site. The website needs to be corrected.DAVEN G.
El cliente no dejó un comentario.Keara S.
El cliente no dejó un comentario.Christina P.
Tell them in advance that the online checkin is not particularly smooth nor fast, and that it's much better to just check in with the on-site clerk.Arnar B.
El cliente no dejó un comentario.Elizabeth Ada F.
El cliente no dejó un comentario.Thomas C.
The system is in great shape right now.IDA M.
The electronic checkin process was problematic. Orher applications using the same browser had no problem identifying my location. U-Haul's could not, making the after hours return process truly aggravating. I will look for another rental service next time if i expwct after hours return.SHELDON R.
El cliente no dejó un comentario.elton W.
This location is in a terrible area, and I was worried that my car would get broken into while I was out using the U-Haul. The building itself is a dirty little trailer, and there was one man giving another man a haircut in the parking lot. My original reservation was for the Berkeley location and was changed by U-Haul without my authorization, which added time, expense, and stress to my move. Overall a very negative experience.Alexandra J.
El cliente no dejó un comentario.AYANA I.
El cliente no dejó un comentario.ROBERT T.
Rude service, did not have dolly as I had reservedDaniel H.
El cliente no dejó un comentario.CASSANDRA U.
I was not informed of the after hours drop off fee, nor was I given instructions on what to do after hours, or what time they closed & to be back before then to avoid a late charge. Check out was fast and easy but with zero communication.STEPHANIE H.
El cliente no dejó un comentario.Justin T.
El cliente no dejó un comentario.Rodolfo S.
Staff were late to open, and the online "self check in" was useless because they asked all the same questions verbally.Meghan T.
Been renting there for last 4 years, a great location and the people there are very nice. I recommend all my renters to rent from this location when they are moving out or even when they are moving in.Christopher N.
Attendant arrived late, and bill included two days rental and two days CDW for less than 12 hours of rental time (9:30am to 7:30pm) on 10/19.Jon T.
Outside of vehicle windshield was very dirty, lots of bug droppings. Vehicle was picked with low fuel light on. Had to find a gas station in an area I was not familiar with. Location pickup was not maintained well.MICHAEL R.
I was worried about my experience due to the reviews but everything went fine. My schedule reservation went very smooth and the drop-off after 4 hours was easy. No problems. Thank you.Remunda A.
Very efficient and friendly staff.Naim D.
Very helpful and friendlySUSAN J.
Somebody from UHaul called us and requested the UHaul back hours before our deadline. We arrived a day late to work because of our UHaul breakdown, thus we didn't get to unpack as fast and couldn't have the UHaul in *a day early* like we had expected. So a man called from UHaul and was in such a hurry to get the van back so he offered to pick it up. I was at work and not able to make it home until late in the day and since he was so adamant about picking it up, I didn't get to fill up with gas on the way to the UHaul dropoff... So now we are charged with a huge gas fee because it HAD to get picked up so soon...Alexa G.
Store open at 9am. I pick up the truck on 10/13/20 the guy didn't show until 9:10 am. Then I drop off on 10/14/20. He didn't show up at 9am. I waited for 10 minutes so I drop off the key in the boxHung N.
Explain at the beginning the drop-off procedure should the gate be closed upon return.David L.
We had a lot of problems with the app upon drop off. It kept freezing and dropping out when trying to upload photos. We then tried to contact customer service to help us check out and waited on hold for 15 minutes at the location. Once a representative answered, they immediately hung up on us.SALLY S.
El cliente no dejó un comentario.Colleen G.
El cliente no dejó un comentario.Desiree J.
El cliente no dejó un comentario.John W.
No one was there when arrived and I ordered a dolly and i did not get a call stating they did have one. Terrible serviceShay B.
Drop off was an issue because my device did not give UHaul website location data. (I tried adjusting settings for over ten minutes, and eventually just stopped the key off in the box without verifying my location. My location share seems to work fine with other apps, so not certain why it would not work with UHaul.com.PAUL A.
El cliente no dejó un comentario.ARTURO I.
I refilled the gas to the exact amount as I picked up the van. However, when I got the invoice, it indicated that I didn't fill enough and charged me additional gallon of gas. That's not right.Yong K.
The truck we rented had 100,000 miles on it, it had NO suspension so our cargo was severely impacted, the steering was so loose that it was hair-raising being next to a big rig and not be able to keep the truck in its own lane, the transmission is completely shot which caused it to stay in low gear with the engine speed greater than 4200 RPM and the brakes are marginal!! Other than that, it was wonderful (not).STEVEN S.
Place was closed when I came to pick up and when came to drop off. Pick up was delayed a half hour as a result. Drop off required me going back and forth and calling 1-800 number to figure out what to do with the truck (the website didn't seem to offer any info and the drop box said not to leave key with out going to the website to set something up).Peter F.
Very good serviceHaimanot T.
El cliente no dejó un comentario.Eric L.
I initially requested a pick up time for 9:00AM and this location did not have an available vehicle until 3:00PM. I was not notified of this. I only learned this when I called the location to confirm my pick up time (because I did not have any flexibility on the day I needed the vehicle). There should be a system for the location to confirm that (1) they have the right vehicle available and (2) they have it at the time requested. Other than that, I was happy with the service of this location.Layna L.
Great serviceRufus C.
The pricing and communication around rates differed with every representative and customer service person I spoke with. It was inconsistent and confusing.Katherine S.
El cliente no dejó un comentario.Matthew B.
Simon is very friendly and efficient.Mehdi N.
Fast Quick Amazing Friendly Service!!Kory B.
So I tried to reschedule a truck at a different location after reading the reviews on this place. I was concerned that the guy that runs this place would try to add extra charges. Of course he did..I had to return the truck after hours. Here told me to park it on the street and put the keys in the box. Then he called me repeatedly at night as I was finishing up. He said he didn't want to leave the truck on the street so to call him when I dropped it off so he could put it behind the gates. Then he charged me $20 after hours service fee that I never agreed to or thought was possible. I've been doing business with uhaul for 6 years I've rented hundreds if not thousands over the years and I've never had a problem. I knew this guy was a snake before I got there and tried to switch locations but he was the only area that had my size truck. You should not be doing business with this guy, period.AVERY JASON R.
Online check made it much faster. There was one employee there so it was nice to breeze through as he was helping others.Noemie H.
They we late getting there and they charge me for the truck not being cleaned and it was.Arnold D.
While the pick up of my vehicle got off to a bit of a bumpy start, both the customer service line and the business owner of the business where I was originally supposed to pick up my vehicle at 5501 Shattuck Ave were incredibly helpful and got me into my van relatively quickly and the process was smooth from that point forward. I would strongly recommend them. The location at 640 MacArthur is helpful for drop off even if the yard is closed as there is ample street parking.Sandra S.
El cliente no dejó un comentario.Zhaoyun Z.
Closest one to my house, only issue is that it looks like Uhaul removed all the euro vans and swapped them out with smaller (height) american vans. I reserve the euro vans on purpose, so please put back the euro vansMaya A.