El cliente no dejó un comentario.Brian F.
Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)
Monte Vista, CO 81144
Servicios en esta ubicación:
- Mon–Fri7 a. m. - 5:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The after hours drop off procedure was cumbersome and could not be completed. I tried the phone process and it prompted to send an otp which requires getting out of the app to get the otp and then you have to start over. I used my laptop from home and it was also difficult and failed to complete because it didn't like the pictures I took of the trailer to show it was clean. I will avoid any uhaul after hours drop-offs as a resultBrian C.
The 5' x 8' trailer was dropped off Saturday, 03 December, 2022, which was two days early, in Hooper, CO, at 11705 St. CO 17. I don't know how there was a " miscommunication", nor do I know why the trailer was not checked in immediately.GLORIA B.
El cliente no dejó un comentario.Clayton L.
Have more sizes available Lower cost (all are at the same rate locally, not this dealer's fault)Kerry A.
El cliente no dejó un comentario.THOMAS H.
The people at this location are always good to work with.Tim W.
El cliente no dejó un comentario.Alan B.
Wasn't able to find correct city of my destination, which caused an initial drop off location that was very inconvenient. Uhaul customer service/scheduling was able to reschedule my drop off location to the requested location closest to my destination, but only because the unit wasn't on hold for someone else. Glad that was adjusted. If not, it would have been a real inconvenience, especially since I had appointments set day of return.Carole M.
El cliente no dejó un comentario.Hellen M.
Nobody was at the drop of place when we return equipment but was able to call and speak with someone about the return process before we brought it back. Everyone was gone home when we return equipment. They were very nice on the phone.donna C.
Fast, courteous, friendly and helpful. These guys worked like the pickup location, very professional.Todd G.
El cliente no dejó un comentario.Earl G.
The customer service representative was rude throughout the transaction, however the guy that attached the car tow was nice, friendly and did a great job.Sandra S.
Super helpfulJuan A.
El cliente no dejó un comentario.jon C.
El cliente no dejó un comentario.Desirae P.
Nice to deal with a competent Uhaul dealer!Leila H.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Joseph M.
Very professional. Good customer serviceJOANN T.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.adam L.
El cliente no dejó un comentario.Kathleen L.
After I left my $230 sunglasses in the cab of the 15 ft truck I rented. I received a call with in 20 minutes after the return inspection. So I really appreciate staff at Discount Auto Glass.Jeffrey Y.
Customer service rep was rude, and didn't unlock business door until an hour late.Billy J.
The tires on the tow dolly weren't good at all. We drove 500 miles and we are lucky my husband caught them before it popped.Benjamin B.
They were prompt, efficient, professional and personable. Great experience overall.Kathleen L.
Don't change pick up and drop odd locations constantly.Zachary L.
El cliente no dejó un comentario.Curtis M.
El cliente no dejó un comentario.Tom J.
Lower rates! Overly pricesThomas S.
Worst experience ever. The 10' truck is only about 6 ft tall. I could barely fit a king mattress in it. The gas tanks get siphoned at this location and the customers wind up paying for it, according to the manager. They over charge for everything and you don't get your difference back for 3-5 business days. Uhaul in Monte Vista is terrible.Ashley M.
I was upset that nobody knew how to get my deposit back . I still haven't received it and I did everything as planned.Dave G.
El cliente no dejó un comentario.Amie M.
El cliente no dejó un comentario.Jamie T.
El cliente no dejó un comentario.MARY ANN J.
Quick. Efficient rental.JOHN S.
It was a good experience. Overall I was very happy with the service and the experience. Thank you DAP is great!!ROBERT V.
El cliente no dejó un comentario.TARAH G.
Great experienceJohnathan G.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Dylan L.
El cliente no dejó un comentario.SHERRY B.
El cliente no dejó un comentario.Mark F.
Dropped off after hours.David H.
Very helpful staff. I recommend Discount Auto Parts & Glass.Michael B.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.DONALD K.
Although the customer service was excellent in person and by phone. The equipment was not in good work shape. We had to call for maintenance in the middle of our trip and the ride to and from was loud, rough and dangerous. All are aware and hopefully the truck will be pulled off the road to be fixed.CHARLENE W.
El cliente no dejó un comentario.Elaine G.
Clean the equipment and make sure all of the lights work.ALAN B.
They tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.JENNIFER J.
El cliente no dejó un comentario.Kimberly B.
Excellent customer service and overall advice on the experience of renting a trailer.michael W.
I was a little late getting the truck and owner was calling me leaving messages that felt very harassing.SCOTT W.
El cliente no dejó un comentario.TODD N.
Told service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!Kathy B.
First time with the check-in app. Worked great.EDWARD C.
El cliente no dejó un comentario.KIERA G.
El cliente no dejó un comentario.ROBERT D.
Paul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.Angelina D.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.dorman D.
El cliente no dejó un comentario.RUE S.
Make sure the tires don't have a nail prior to pickup...Travis H.
El cliente no dejó un comentario.Gary P.
Extraordinario servicio al clienteAndrea S.
El cliente no dejó un comentario.Yancey L.
El cliente no dejó un comentario.Elliott C.
El cliente no dejó un comentario.Olivia G.
I felt like the owner wanted to make more money off me. My online contract said I was given 200 hundred miles and they said that I had driven less than that but that I still owed them $42.00 more. He wasn't willing to look up contract online.Vince F.
El cliente no dejó un comentario.Christopher J.
Tow dolly was rusty, bent and malfunctioning. Service person was not wearing any type of facial mask during service. Equipment malfunctioned. Nice service person but grossly incompetent. Because the equipment was in poor condition and installed incorrectly I had to stop in Grande Junction at another Uhaul location and the service there was top notch and those employees reflect the type of customer service I expect from Uhaul.Jodi B.
Very helpful and efficient.Pryce T.
El cliente no dejó un comentario.MARY S.
El cliente no dejó un comentario.Mervin S.
El cliente no dejó un comentario.dana G.
I was disappointed that my original reservation was transferred to this location 20 miles from my home without any notice until the last minute. Truly excellent customer service would dictate that the vehicle would have been transferred to the location I originally reserved at. Otherwise I had a good experience without any problems.Kris I.
El cliente no dejó un comentario.Tara B.
El cliente no dejó un comentario.Dante G.
Manager and employees do not honor what was initially said in regards to drop off times and cleanliness of trucks. Run around with employees saying one thing and misleading customers that there wouldn't be extra charges for dropping of a little late or for bringing the truck back in same condition it was taken. Employee refused to acknowledge stating such things, manager would not honor either. Charged double for two days of rental when we dropped off less than 20 minutes late after employee said it would be ok. Charged extra cleaning fees after employee was told the inside was not clean but the outside was, we were advised to just bring it back how you take it. Manager was rude and offered no assistance or customer service simply putting everything off on Uhaul policy and their hands are tied and nothing they can do about it then just walking away into the their back shop. Was hung up on twice when calling in about pick up and drop off reservations. Poor poor customer service all together. Manager refused to give name or Uhaul customer service information to file a complaint.Kathrine S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Travis H.
El cliente no dejó un comentario.Jon W.
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.James A.
Have key available ! My stuff now put to curb SATURDAY!! Hope to reschedule today 11/12/19, 11AM pick up. It's been long weekend in Monte Vista. Way too long process on cell, ALL information should have been done when I originally scheduled...Will be calling business this AM when they open.. Patricia C.
Fast, friendly, and efficient!CHRIS M.
Lower pricesMargaret S.
Paul is awesome! In and out quickly and very professional.Loretta C.
El cliente no dejó un comentario.Kenneth S.
Nothing-service was excellent!!John M.
Easier after hours drop-off for those of us who use mobile phones infrequently. Otherwise excellent service!Robert G.
El cliente no dejó un comentario.shalee S.
Awesome service by the owner Paul !!!!Joseph B.
El cliente no dejó un comentario.Matt L.
El cliente no dejó un comentario.Charleen S.