Customer Reviews for Dans Hardware & Supply Inc
(U-Haul Neighborhood Dealer)

534 reviews

3924 Hwy 80 W   Phenix City, AL 36870

(334) 214-0964

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 214-0964

3924 Hwy 80 W
Phenix City, AL 36870

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Frederick 
Rating:
5.0

Please check the battery, The uhaul died on me twice which I had to call to get roadside assistant for the battery. All they did was jump it off instead of replacing the battery which could have made my move a lot better.

Cheryl Pickett 
Rating:
5.0

Customer did not leave a comment.

john ohrt 
Rating:
3.0

Customer did not leave a comment.

Clarence Hunter 
Rating:
5.0

I really enjoyed the customer service. Everything was self-explanatory and the workers they are friendly and reliable.

Donnovan Williams 
Rating:
5.0

Pick up and return were very easy. Dan's Hardware was very professional and friendly. Highly recommended.

Michael Kelso 
Rating:
5.0

Customer did not leave a comment.

Alvin Moore 
Rating:
5.0

Great service. Staff was excellent

lance heartman 
Rating:
5.0

GREAT RENTAL NO PROBLEMS EASY AND FAST WILL USE AGAIN

CL REGAN 
Rating:
3.0

Customer did not leave a comment.

keina duncan 
Rating:
5.0

Aii business need to following the exemple of Don's Hardware store great business.

lorenzo robinson 
Rating:
1.0

Unfortunately, the employee was trying to hook the enclosed trailer up to my SUV and smashed the tongue of the trailer into my rear bumper and messed up my rear bumper causing body damage. while this was not intentional. He should have stopped and let the employee that was already working with me continue to help and not try to jump in…..

JEREMY HARRIS 
Rating:
5.0

Dan's Hardware is a great location for my Uhaul return needs

Eddy Llano 
Rating:
5.0

Customer service was excellent!

John Hatfield 
Rating:
1.0

I put everything the way I received it and they still found a way to to charge me for something and I felt like they would because they gave me racist vibes from the beginning.

Audrey Johnson 
Rating:
5.0

Nothing ! you-all do a wonderful service and personally i will tell very one about you with a smile on my face thank you

james thomas 
Rating:
4.0

Equipment ( ie towable trailers) need to be inspected prior to rental, the unit I rented had 60% of clearance and rear running lights non operational. This can be a major safety issue, in today's traffic scenarios.

James Mann 
Rating:
3.0

This location was excellent. My overall experience with UHaul was very poor. They changed my reservations location at the time of pick up to 22 miles away.

Catundra Walton 
Rating:
1.0

Twice I have rented from this location in two weeks. The first time I told them I was going to use the 7 dollar dolly that was on the truck. I get to where I’m going, guess what? No dolly! Even though they took $10 off my bill it was a total inconvenience as I had helpers lined up ready to help me with moving and I had to leave some items behind because we didn’t have a dolly. So I rented again from them today 12/2/2023. Reserved the truck online along with an appliance dolly. Get to the store to pick up the truck and guess what, no appliance dolly’s anywhere in the store. They had been rented out without being out in the system. Today was my last time I will ever rent from U-Haul again. You all want to nickel and dime people when either equipment is not available or half working. Rented a U-Haul earlier this year air conditioner went out as I was getting close to my destination. Mind you this was in the middle of the summer. Rolling down the windows didn’t even help. I had to drive 2 hours back with no air and all they could give me if I remember correctly is about 30 off my rental. WTH! U-Haul, you all suck! I will give my money to another truck rental company before I ever spend another dime with you all. Do better! Take this survey and make changes within your company and to your customers

Angel Stubbs 
Rating:
5.0

Customer did not leave a comment.

david Briggs 
Rating:
5.0

Stay the same, don't change

RONNIE ALLEN 
Rating:
5.0

The staff was friendly and very helpful. The service was fast and efficient. Overall, a great experience.

William Ross 
Rating:
5.0

Customer did not leave a comment.

KALETTE MANNING-HAYES 
Rating:
5.0

Customer did not leave a comment.

KALETTE MANNING-HAYES 
Rating:
5.0

Customer did not leave a comment.

Chris Hundley 
Rating:
5.0

Customer did not leave a comment.

AMANDA CLARK 
Rating:
5.0

Customer did not leave a comment.

SHERYL LANCASTER 
Rating:
5.0

Great location, very friendly and helpful staff.

Richard Dixon 
Rating:
5.0

Customer did not leave a comment.

GEORGE COLLINGE 
Rating:
5.0

Customer did not leave a comment.

Keyonna Smith 
Rating:
5.0

Dan's Hardware as the best customer service. I rent trailers for my school's electric race car team an would not consider renting anywhere else.

James Dunkle 
Rating:
5.0

Customer did not leave a comment.

SAMANTHIA JACKSON 
Rating:
2.0

I asked for a appliance dolly and didn’t receive it but got charged for it!

Kristen Fort 
Rating:
5.0

Easy drop off as it was large parking lot.

Robert Wortley 
Rating:
5.0

Customer did not leave a comment.

Michael Hinton 
Rating:
5.0

Customer did not leave a comment.

Joseph Hankins 
Rating:
5.0

Customer did not leave a comment.

Michael Hinton 
Rating:
5.0

There was a drink bottle left in truck.

Debra Carmack 
Rating:
5.0

I rented from number four they trucks run good they're very nice they provided and do not cheat people they help people and we all needed help people in the name of God some people don't have money some people have no other stay but consuming you charge people too much and the transmission was going out that truck and I put use a hundred and fifty dollars in gas $150 in gas

Sonya Mcmillon 
Rating:
5.0

Customer did not leave a comment.

Robert Anderson 
Rating:
3.0

Customer did not leave a comment.

James York 
Rating:
5.0

They were so kind and helpful !! They made you feel welcome to there nice store !! Now I know where to rent a moving truck and tell my friends !

carlos Rodriguez 
Rating:
5.0

Great experience always

Rodrick Burdette 
Rating:
5.0

Customer did not leave a comment.

tyquandre Davis 
Rating:
5.0

Customer did not leave a comment.

Katrina Williams 
Rating:
5.0

This location is amazing I can't say enough about Dan's hardware while getting the U-Haul, however dealing with U-Haul as the company itself was horrible and frustrating. Get it together!

Kyle Robinson 
Rating:
5.0

I had an easy no hassle experience at this location. They were customer friendly and professional.

mark elias 
Rating:
2.0

Customer did not leave a comment.

Michael Conner 
Rating:
5.0

Customer did not leave a comment.

Michael Lewis 
Rating:
5.0

The people at this location are very friendly, helpful and knowledgeable.

antoinette brown 
Rating:
5.0

Customer did not leave a comment.

Mark Thomet 
Rating:
5.0

I reserved a truck a month prior to my departure date. Scheduling people didn't make appropriate arrangements for me to get a truck from the uhaul location a few blocks from my home. Instead, I had to drive an hour away only to pick up the wrong truck - which was the only truck available at the location - and there was no one there to assist me.

janice lundeen 
Rating:
4.0

Customer did not leave a comment.

jim clemments 
Rating:
5.0

Customer did not leave a comment.

TAMMY NEWMAN 
Rating:
5.0

Customer did not leave a comment.

Jailan Jakes 
Rating:
5.0

Customer did not leave a comment.

John Finch 
Rating:
5.0

Easy no fuss rental experience. The lady at checkout was pleasant and helpful.

Rayburn Tillson 
Rating:
5.0

Everything was great.

Karmen Burrell 
Rating:
5.0

Customer did not leave a comment.

Janice Marchant 
Rating:
5.0

Customer did not leave a comment.

Landon Proctor 
Rating:
5.0

Customer did not leave a comment.

hernan rodriguz 
Rating:
5.0

Nothing. Everything was fast and easy.

Bridgett Jackson 
Rating:
5.0

Customer did not leave a comment.

Hubert Hill 
Rating:
5.0

Customer did not leave a comment.

charmaine love 
Rating:
5.0

Customer did not leave a comment.

JANICE FERRELL 
Rating:
5.0

Customer did not leave a comment.

Eddy Llano 
Rating:
5.0

Customer did not leave a comment.

JAMES ARMSTRONG 
Rating:
5.0

First time customer. Will definitely recommend and return. They made it too easy.

Phillip Knight 
Rating:
5.0

Dan was great!

Brandi Fontenot 
Rating:
5.0

Customer did not leave a comment.

TASHANA MILLER 
Rating:
3.0

My order wasn't changed over as requested to a drop box order. I was unable to pick up my uhaul after checking in. I had to call the 1-800 number to get a code to check out and I was unable to check the u haul back in and needed assistance as well. I was charged an after hour fee, which is penalizing the client. Why do you have a pickup/drop box, but still charge the customer an additional fee because the business is closed on Sunday's? That isn't fair to me as a customer

Anita Tolbert 
Rating:
3.0

Customer did not leave a comment.

darryan brooks 
Rating:
5.0

Customer service was excellent and they were very kind and helpful.

Suzanne Sanders 
Rating:
4.0

Customer did not leave a comment.

Brent Sealey 
Rating:
4.0

Customer did not leave a comment.

nicholas beauchamp 
Rating:
5.0

We rented our U-Haul from Dan’s Hardware in Ladonia Al. It was easy! Very professional and our rental experience was perfect!

CYRIL FLOYD 
Rating:
5.0

Customer did not leave a comment.

Tesha Epps 
Rating:
5.0

Customer service at Dan's is superb.

Ricardo Villarreal 
Rating:
5.0

Customer did not leave a comment.

scott martin 
Rating:
5.0

Best customer service!

Ricardo Villarreal 
Rating:
5.0

Everything was great for my first time experience

SHERKITA JOHNSON 
Rating:
1.0

Uhaul was infested with roaches

MICHAEL DAY 
Rating:
5.0

Nothing. The people are so nice, I will only go there from now on!

Alan Bowser 
Rating:
3.0

I did everything like I was suppose to and they took out an extra 45.00 from my account.i want to know why.the person at the boat doc.in dadeville Al Is very rude and won't explain.

Pamela Harrison 
Rating:
5.0

Customer did not leave a comment.

JASON ELKINS 
Rating:
3.0

Customer service was despicable. Trash was in the cabin of the truck. Representative did not accompany customer to examine truck. Poor customer service.

ANNA LANE 
Rating:
5.0

Nothing! Keep up the good work

Desiree Harris 
Rating:
5.0

Prompt and friendly service staff

David Glen Newsome 
Rating:
5.0

Excellent customer service. Perfect equipment. Couldn't ask for more.

Ricardo Villarreal 
Rating:
5.0

Had no issues. People at the counter and at the back wharehouse were be helpful and super courteous.

Ricardo Villarreal 
Rating:
5.0

Customer did not leave a comment.

DERIK CLIATT 
Rating:
5.0

Customer did not leave a comment.

Denise Grossman 
Rating:
5.0

Great people and customer service

JAMES LUMPKIN 
Rating:
5.0

Customer did not leave a comment.

Lisa Henderson 
Rating:
5.0

Customer did not leave a comment.

RICARDO FAZENDE 
Rating:
5.0

Customer did not leave a comment.

james lyle 
Rating:
3.0

See Above!

Anthony Hartley 
Rating:
5.0

Customer did not leave a comment.

Karen Henry 
Rating:
4.0

The truck was dirty on the inside of the cab and in the storage area. I found personal items of someone who used the truck prior to me. I was only given 113 miles to drive before I was charged $1.00 pre mile. I took the truck from the pickup point to my house, loaded the truck and then took the shortest route to my destination and was over the mileage by 5 miles. There should be some leeway on the miles instead of going from pickup point to drop off point. It was only $5, but it is still ridiculous.

Jason Yohn 
Rating:
5.0

Customer did not leave a comment.

Christopher McConaha 
No reviews have been submitted for this location.

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