Customer Reviews for Dans Hardware & Supply Inc
(U-Haul Neighborhood Dealer)

542 reviews

3924 Hwy 80 W   Phenix City, AL 36870

(334) 214-0964

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(334) 214-0964

3924 Hwy 80 W
Phenix City, AL 36870

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

Service was excellent and the cashier was amazing!

Michael C 
Rating:
5.0

Customer did not leave a comment.

Danielle H 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Brittany W 
Rating:
5.0

Customer did not leave a comment.

Kenn H 
Rating:
5.0

I highly recommend Mr. Dan's hardware for Uhaul rentals.

RICKY A 
Rating:
4.0

Great customer service, equipment was as described. Team there did a great job of getting me set up, and explained everything well. Would recommend to others.

Dan B 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Please check the battery, The uhaul died on me twice which I had to call to get roadside assistant for the battery. All they did was jump it off instead of replacing the battery which could have made my move a lot better.

Cheryl P 
Rating:
5.0

Customer did not leave a comment.

john o 
Rating:
3.0

Customer did not leave a comment.

Clarence H 
Rating:
5.0

I really enjoyed the customer service. Everything was self-explanatory and the workers they are friendly and reliable.

Donnovan W 
Rating:
5.0

Pick up and return were very easy. Dan's Hardware was very professional and friendly. Highly recommended.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Alvin M 
Rating:
5.0

Great service. Staff was excellent

lance h 
Rating:
5.0

GREAT RENTAL NO PROBLEMS EASY AND FAST WILL USE AGAIN

CL R 
Rating:
3.0

Customer did not leave a comment.

keina d 
Rating:
5.0

Aii business need to following the exemple of Don's Hardware store great business.

lorenzo r 
Rating:
1.0

Unfortunately, the employee was trying to hook the enclosed trailer up to my SUV and smashed the tongue of the trailer into my rear bumper and messed up my rear bumper causing body damage. while this was not intentional. He should have stopped and let the employee that was already working with me continue to help and not try to jump in…..

JEREMY H 
Rating:
5.0

Dan's Hardware is a great location for my Uhaul return needs

Eddy L 
Rating:
5.0

Customer service was excellent!

John H 
Rating:
1.0

I put everything the way I received it and they still found a way to to charge me for something and I felt like they would because they gave me racist vibes from the beginning.

Audrey J 
Rating:
5.0

Nothing ! you-all do a wonderful service and personally i will tell very one about you with a smile on my face thank you

james t 
Rating:
4.0

Equipment ( ie towable trailers) need to be inspected prior to rental, the unit I rented had 60% of clearance and rear running lights non operational. This can be a major safety issue, in today's traffic scenarios.

James M 
Rating:
3.0

This location was excellent. My overall experience with UHaul was very poor. They changed my reservations location at the time of pick up to 22 miles away.

Catundra W 
Rating:
1.0

Twice I have rented from this location in two weeks. The first time I told them I was going to use the 7 dollar dolly that was on the truck. I get to where I’m going, guess what? No dolly! Even though they took $10 off my bill it was a total inconvenience as I had helpers lined up ready to help me with moving and I had to leave some items behind because we didn’t have a dolly. So I rented again from them today 12/2/2023. Reserved the truck online along with an appliance dolly. Get to the store to pick up the truck and guess what, no appliance dolly’s anywhere in the store. They had been rented out without being out in the system. Today was my last time I will ever rent from U-Haul again. You all want to nickel and dime people when either equipment is not available or half working. Rented a U-Haul earlier this year air conditioner went out as I was getting close to my destination. Mind you this was in the middle of the summer. Rolling down the windows didn’t even help. I had to drive 2 hours back with no air and all they could give me if I remember correctly is about 30 off my rental. WTH! U-Haul, you all suck! I will give my money to another truck rental company before I ever spend another dime with you all. Do better! Take this survey and make changes within your company and to your customers

Angel S 
Rating:
5.0

Customer did not leave a comment.

david B 
Rating:
5.0

Stay the same, don't change

RONNIE A 
Rating:
5.0

The staff was friendly and very helpful. The service was fast and efficient. Overall, a great experience.

William R 
Rating:
5.0

Customer did not leave a comment.

KALETTE M 
Rating:
5.0

Customer did not leave a comment.

KALETTE M 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

AMANDA C 
Rating:
5.0

Customer did not leave a comment.

SHERYL L 
Rating:
5.0

Great location, very friendly and helpful staff.

Richard D 
Rating:
5.0

Customer did not leave a comment.

GEORGE C 
Rating:
5.0

Customer did not leave a comment.

Keyonna S 
Rating:
5.0

Dan's Hardware as the best customer service. I rent trailers for my school's electric race car team an would not consider renting anywhere else.

James D 
Rating:
5.0

Customer did not leave a comment.

SAMANTHIA J 
Rating:
2.0

I asked for a appliance dolly and didn’t receive it but got charged for it!

Kristen F 
Rating:
5.0

Easy drop off as it was large parking lot.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

There was a drink bottle left in truck.

Debra C 
Rating:
5.0

I rented from number four they trucks run good they're very nice they provided and do not cheat people they help people and we all needed help people in the name of God some people don't have money some people have no other stay but consuming you charge people too much and the transmission was going out that truck and I put use a hundred and fifty dollars in gas $150 in gas

Sonya M 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
3.0

Customer did not leave a comment.

James Y 
Rating:
5.0

They were so kind and helpful !! They made you feel welcome to there nice store !! Now I know where to rent a moving truck and tell my friends !

carlos R 
Rating:
5.0

Great experience always

Rodrick B 
Rating:
5.0

Customer did not leave a comment.

tyquandre D 
Rating:
5.0

Customer did not leave a comment.

Katrina W 
Rating:
5.0

This location is amazing I can't say enough about Dan's hardware while getting the U-Haul, however dealing with U-Haul as the company itself was horrible and frustrating. Get it together!

Kyle R 
Rating:
5.0

I had an easy no hassle experience at this location. They were customer friendly and professional.

mark e 
Rating:
2.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

The people at this location are very friendly, helpful and knowledgeable.

antoinette b 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

I reserved a truck a month prior to my departure date. Scheduling people didn't make appropriate arrangements for me to get a truck from the uhaul location a few blocks from my home. Instead, I had to drive an hour away only to pick up the wrong truck - which was the only truck available at the location - and there was no one there to assist me.

janice l 
Rating:
4.0

Customer did not leave a comment.

jim c 
Rating:
5.0

Customer did not leave a comment.

TAMMY N 
Rating:
5.0

Customer did not leave a comment.

Jailan J 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Easy no fuss rental experience. The lady at checkout was pleasant and helpful.

Rayburn T 
Rating:
5.0

Everything was great.

Karmen B 
Rating:
5.0

Customer did not leave a comment.

Janice M 
Rating:
5.0

Customer did not leave a comment.

Landon P 
Rating:
5.0

Customer did not leave a comment.

hernan r 
Rating:
5.0

Nothing. Everything was fast and easy.

Bridgett J 
Rating:
5.0

Customer did not leave a comment.

Hubert H 
Rating:
5.0

Customer did not leave a comment.

charmaine l 
Rating:
5.0

Customer did not leave a comment.

JANICE F 
Rating:
5.0

Customer did not leave a comment.

Eddy L 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
5.0

First time customer. Will definitely recommend and return. They made it too easy.

Phillip K 
Rating:
5.0

Dan was great!

Brandi F 
Rating:
5.0

Customer did not leave a comment.

TASHANA M 
Rating:
3.0

My order wasn't changed over as requested to a drop box order. I was unable to pick up my uhaul after checking in. I had to call the 1-800 number to get a code to check out and I was unable to check the u haul back in and needed assistance as well. I was charged an after hour fee, which is penalizing the client. Why do you have a pickup/drop box, but still charge the customer an additional fee because the business is closed on Sunday's? That isn't fair to me as a customer

Anita T 
Rating:
3.0

Customer did not leave a comment.

darryan b 
Rating:
5.0

Customer service was excellent and they were very kind and helpful.

Suzanne S 
Rating:
4.0

Customer did not leave a comment.

Brent S 
Rating:
4.0

Customer did not leave a comment.

nicholas b 
Rating:
5.0

We rented our U-Haul from Dan’s Hardware in Ladonia Al. It was easy! Very professional and our rental experience was perfect!

CYRIL F 
Rating:
5.0

Customer did not leave a comment.

Tesha E 
Rating:
5.0

Customer service at Dan's is superb.

Ricardo V 
Rating:
5.0

Customer did not leave a comment.

scott m 
Rating:
5.0

Best customer service!

Ricardo V 
Rating:
5.0

Everything was great for my first time experience

SHERKITA J 
Rating:
1.0

Uhaul was infested with roaches

MICHAEL D 
Rating:
5.0

Nothing. The people are so nice, I will only go there from now on!

Alan B 
Rating:
3.0

I did everything like I was suppose to and they took out an extra 45.00 from my account.i want to know why.the person at the boat doc.in dadeville Al Is very rude and won't explain.

Pamela H 
Rating:
5.0

Customer did not leave a comment.

JASON E 
Rating:
3.0

Customer service was despicable. Trash was in the cabin of the truck. Representative did not accompany customer to examine truck. Poor customer service.

ANNA L 
Rating:
5.0

Nothing! Keep up the good work

Desiree H 
Rating:
5.0

Prompt and friendly service staff

David G 
Rating:
5.0

Excellent customer service. Perfect equipment. Couldn't ask for more.

Ricardo V 
Rating:
5.0

Had no issues. People at the counter and at the back wharehouse were be helpful and super courteous.

Ricardo V 
Rating:
5.0

Customer did not leave a comment.

DERIK C 
Rating:
5.0

Customer did not leave a comment.

Denise G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top