Customer Reviews for D C Marine
(Distribuidor de U-Haul del vecindario)

609 comentarios

3449 Baseline Rd RR3   Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

(905) 722-3330

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.
Horario especial
  • 5/24/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(905) 722-3330

3449 Baseline Rd RR3
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.
Horario especial
  • 5/24/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GORDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

The service was fantastic. From help with booking to returning.

THOMASJOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrei M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasily L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

The front alignment was off and the wheel was turned 20 degrees to the right to keep the vehicle straight. Everything else was above expected. Really fast checkin and return, Great review of the vehicle by the staff.

Paul N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

giselle B. 
Clasificación:
2.0

I went to drop it off Monday morning around 11 am and they were closed.

Anthony B. 
Clasificación:
1.0

The worst experience ever. My first and last time I used uhaul service. I waited over 50 min for online puck up. Would not ever recommend to anyone to use uhaul services

Maxim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham W. 
Clasificación:
5.0

The service was professional, fast and they were very helpful with helping me connect the trailer.

DIONINO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUTHAGARAN M. 
Clasificación:
4.0

Help to unhook the trailer after a long hard day would have been a nice customer service touch, it was on pretty tight. Overall great service, they were even able to provide an wiring harness adapter to hook up as my truck input was a different configuration

Geneviève B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IREN W. 
Clasificación:
5.0

All was perfect! and super helpful.

RUDY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
1.0

I have been over charged i got an invoice of $86 and charged me yesterday for $132

KISAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Really happy with customer service and ease of rental through D C Marine.

MICHAELC S. 
Clasificación:
5.0

Very good experience, and convenient location for us.

Stephen M. 
Clasificación:
1.0

After having to drive over an hour from my requested location to do a mobile pick up, this location hadn't even assigned me the vehicle properly in their system. I had to spend an hour the night before my move waiting for customer service and having them get everything properly set-up. Incredibly frustrating a night before a move.

Samuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick W. 
Clasificación:
5.0

Nada

JACQUELINEM B. 
Clasificación:
5.0

Penny very friendly and listened graciously to my story. She is very compassionate to her job.

Leanna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
3.0

You need to put snow tires on your equipment. I got stuck backing into the parking spot at Uhaul and trying to back up into my driveway.

SIMON G. 
Clasificación:
5.0

Everything was perfect. I especially enjoyed dealing with Penny from DC Marine. So professional and polite.

KIMBERLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
1.0

The woman was helpful and very nice. But there was a very large dirty-looking man behind the counter who insulted me. I had difficulty backing up the trailer. Instead of saying, "Yes, it takes some practice." He insulted my intelligence and then walked away. This human is a poor representative for U-haul and should be removed from your system.

G-Allan M. 
Clasificación:
5.0

Courteous & fast, definitely will recommend

DEANNA B. 
Clasificación:
5.0

Totally Happy Great people Penny and Douglas

PETER S. 
Clasificación:
5.0

Last time I used U-Haul was in '97 and it was a horrible experience with reserved truck not what was ordered, dirty and rude, uncaring and unhelpful staff. Ended up canceling and going with Ryder across the street. Night and day compared to this most recent one. Equipment and customer experience were fantastic. Staff were friendly,efficient and informative. Will definitely rent again and refer to others.

GLENN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE W. 
Clasificación:
5.0

Penny and Doug were the best! Awesome representatives for uhaul!!

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPSHAWN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh P. 
Clasificación:
2.0

Nothing wrong with the location except no one answers the phone on the weekend. My beef is with UHaul's online system. Too many hoops to jump through. Takes forever to get a booking, and to return vehicle.

Renee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Geoffrey D. 
Clasificación:
1.0

The trailer we were getting was not at the rental place we had to go an hour and a half out of our way to go pick up a trailer so I can move the car that I wanted it was just the one big hassle I should have got a better discount for it I'm not pleased with my service whatsoever if I hadn't known it was going to be this much hassle I would have borrowed the trailer from work and did it that way instead it would have been a lot easier and a lot less aggravation as far as I'm concerned I should be getting half my money back for the aggravation that I had to go through

Kelly C. 
Clasificación:
3.0

Reeked like cigarette smoke. We put our stuff in there. We aired out as much as possible. Very gross. Also, I was originally told Markham then that moved to Newmarket - which was annoying but manageable. Then it was moved again but much ur there away. I had coordinated everything to Newmarket. Worried if I waited another day it would have gone even further north. Move was very stressful. You made it more stressful changing locations and not having a full tank.

KIRKE S. 
Clasificación:
5.0

A warm and friendly place. Just a wonderful experience.

LEON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerrard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
1.0

Not charge people a gas fee when they almost put it where it was. It was like half a notch. So I put $30 in for gas, and get charged 35 for not putting in perfectly. Mine as well not fill it. Not to mention 89 cents a km is insanely expensive. Won't be using uhaul again.

Dylan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovanni P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN D. 
Clasificación:
1.0

I ordered a 26 ft moving truck for a 4 bdrm house for May 1st. in Newmarket, less than 24 hrs before I pick up the truck, I get a call that my 10 ft truck in Sutton is ready! (35 min north of my location in newmarket!) It will cost me the same amount and I have to have it back by 4:20 pm?! You ruined my move! I have never been so disappointed. Especially during covid lockdowns! No matter who I called nobody would even try to help. All I heard from your staff was " well this is typical mam. Next time don't book it online" or "this isn't my region, I can't help you." (the phones were being transfered all over because of the call volume) I'm appalled at your policies and lack of customer service! After spending hundreds of dollars on Uhaul boxes, paper, mattress covers, tape and bubble rap - this is how I was treated! I would love to know how you plan on changing my opinion, if it even matters to you at all.... Belinda Black 519.999.2633

Belinda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASJOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

If Online is selected and there are gliches, someone should be available through phone to fix things instead of needing to cancel and reschedule. Poor customer service my initial booking 2 days ago.

GIOVANNI P. 
Clasificación:
3.0

People at the rental location were great. Roadside service provided by Uhaul was the worst I've ever experienced. Took 2hrs to tell me I'd have to wait an hour to her a flat changed. Then an hour after that I received a message telling me I had to call my company because the people hired to change the tire weren't coming. Then told I'd have to wait another hour. An hour and a half after that I went to bed as no one was coming. Finally got the tire changed before noon the next day. Dealing with your roadside was a complete and total disaster. Cost me a full day of work.

David H. 
Clasificación:
5.0

In and out just how I like it.

ANTHONYWAYNE W. 
Clasificación:
5.0

Everything was great Good company to deal with

EDWINSEYMOUR L. 
Clasificación:
5.0

Nothing.

NELSOND J. 
Clasificación:
3.0

The vehicle had 1/16 of gas which meant I immediately had to find a gas station, which is unacceptable. Atleast 1/4 would be decent enough. Gracias.

PHILIP D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERTE B. 
Clasificación:
4.0

Penny helped make this easy

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EILEENP K. 
Clasificación:
1.0

In there but I called U-Haul to complain about an incident that happened when I took the truck back I had the area manager call me back and not resolve anything telling me there's two sides to every story basically sticking up for his employees there are out of line disrespectful and 0 customer service skills.

HAMDI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
5.0

Very friendly customer service.

Nina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weihua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESS A. 
Clasificación:
5.0

Great service.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVANMICHAEL S. 
Clasificación:
3.0

Drop off location was closed and had to call U-HAUL to get location corrected, thus caused at least a 45 minute delay in ending our trip. My next booking will be in person not on line as too much time was wasted at both locations and was frustrating!

cathy B. 
Clasificación:
4.0

VERY WELL HERE TO .STAFF WAS GREAT NO PROBLEMS

BRIANT H. 
Clasificación:
5.0

Excellent service

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno O. 
Clasificación:
3.0

When I went in to drop off the keys, the guy said “ you Parked it far enough away! Put the keys on the counter. “ Very rude. I didn't notice a uhaul sign or truck to park at, so I went through the gate and parked it in an open spot. Now the lady that called me this morning around 8:30am from DC Marine was very friendly. She said she called to confirm it was due back tomorrow at 11:30am and how was everything? I said great and how long are you open to since I plan to bring it back today. She said 5:00pm. If no one is there, just put the keys in the drop box. She had asked me to park it with the other UHaul trucks. When I got there I didn't see any other trucks unfortunately.

Hugh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

The experience was great.

Ray G. 
Clasificación:
4.0

A better web/operating system for ease of use.

Steve B. 
Clasificación:
5.0

Penny is great. Please don't ask her to change anything!

LYNELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

I have had a lady named penny when I have booked my uhaul on a few occasions. She has gone over and above service excellent.I will not deal anywhere else

CATHYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene H. 
Clasificación:
5.0

Penny was very helpful

Nelson S. 
No se han enviado comentarios para esta ubicación.

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