Instructions weren't clear about getting the key, which was OUTSIDE the secure truck area. If a person was alone, they would have to use the code to enter the secure area, then get the code for the key box, which was outside the secure area, then somehow get out of the secure are to pick up the truck key. Then they would have to re-enter the truck area. Confusing. Fortunately there were two of us--one to go inside and the other to use the code to get the key out.
Massie W.
Customer Reviews for Cullen Public Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything worked out well. Nothing needs to change.
LACEY L.For my reservation (Reservation #: 28000843), the moving utilities were not inside the truck - dolly and furniture roller. I called the service line and requested a refund for these items that were not inside the truck for my use.
Cashuna H.If I returned the the haul a whole day early I should get some of my money back. I was forced to pay for two days I didn't need. If I could rate the over all experience it wouldn't be excellent, more like average.
Mahogany F.GOD BLESS N BE SAFE
alice H.Everything was good
Leslie L.Lady was curt even when I had to call, location is hard to find. Uhaul rep created a hostile environment then added charges unknown until after the trailer was loaded.
JAMES C.Great crew at this U-Haul location. Friendly and thorough. Can't ask for much more in this situation. Eric
Eric H.The lady there was very rude. She made threats to me about calling the police because I had the uhaul a day over. Over charged me on miles, gas and cleaning the vehicle.
Justin M.I got charged and the customer service rep (or help guide for the location, NOT the site manager) was so rude and lacked compassion. I didn't receive a callback nor letter saying why I would still have the charges remain on a technicality. This will dissuade me from renting with Uhaul.
Ifeanyichuku O.The lady who didn't seem to want to help at the counter to your poorly written self help process. I definitely wouldn't recommend anyone to this location I had the displeasure of visiting. Then to charge me 20 to check in after I used the app is totally ridiculous. Customer service is truly becoming a lost art and the individuals I've come in contact with in your organization continues to prove my point.
Kevin C.I loved the customer service at my pockup location. The lady thete was eager and willing to assist me with my reservation. I will definitely ise this location in the future. We only used the unit one day and returned it early to ensure someone else needing a 10ft would have it avaliable. My drop off howeber, was unsettling.
Shona W.The location was fine and the issues I had with U-Haul were not the fault of the place where U-haul bait-and-switched me into picking up the truck. I will do all I can to never rent from U-haul again.
Richard H.I was extremely satisfied
Mona B.Horrible customer service
raychelle S.Horrible customer service, Billing issues totally unprofessional!!!!!
Keith M.The young lady was knowledgeable, friendly and caring. Great customer service skills!
Geana M.Nada
Laurice S.Nothing that I can say because everything and the person I dealt with was great
Dwanna F.I was greatly pleased.
BESSIE N.The gas was not right I put it on A little from the Full
Jacqueline H.I think I shouldn't have paid 138.00 for a while month and only had it for 6 days
Diana G.Awesome customer service! Accommodated our late return easily. Would highly recommend!!
Jennifer M.great customer service nice location I an=m very happy with my overall experiment
Shirley D.Mr Rodney was amazing and patient. He show great concern for my needs as if it was him looking for a storage . I truly appreciate his service and gratitude that place before. Thank you MSmith
Mary S.The online and app isn't very user friendly and I'm typically very tech savvy however the gentleman that works inside was awesome and made the process stress free
yasheka L.Excellent service!
Larry C.This particular location was great, she was very helpful and friendly. Nonetheless, almost every time I rent with Uhaul there is a problem. In this case, I almost could not receive the truck upon arrival because an e-alert popped up when she was finalizing the rental. The e-alert was apparently from the last time I rented a truck and car transport and we found out that no one ever checked the car transport in, then rented it to another customer. It wasn't until the next customer returned the transport many days later that it was finally checked in, but still under MY NAME! So they were claiming I owed them $300+ for not returning when, in fact, THEY are the ones who screwed up. When we finally resolved the issue, I was able to rent the truck. Now they are saying I owe them for having the truck for 2 days when I only had it one day and I have to file a dispute to try to get my money back, if they even give it back to me. Not to mention, the lady I spoke to regarding this matter was extremely rude and had no care to hear my concerns. Almost every time I rent a truck, they never have the size truck I reserved and offer me whatever is in the lot, if anything! I can go on and on about the many issues I've had with Uhaul but this is my LAST time using their services and I won't be recommending anyone to them.
Jaisley B.Make sure you give customers full details on and about the u haul. Also pay attention to what you are charging. I WAS OVER CHARGED. Next time I'll write the mileage down and take a picture of the gas. Next time I will be sure to make sure I go to someone VERY Professional !!!!
Diamond N.ND
Quinchell L.Had to wait about 10 min. For the one person to get back to the office to let us in the gate at the public storage, but the young lady got me out very quickly, she is a very nice young lady. I will be using them again in the future.
David H.Lower gas mileage. Gas is high.Every thing else was excellent. Gracias
Delores M.The rental fee was$90.01 but your company took $110.39 out of my account. I need to know why they took $ 110.39 out my account and the rental was only $90.01. The difference in the amount is $20.38 will I be reimbursed.
janis D.Have air in truck
Angela C.Nothing. Excellent customer service. Manager was great! Quick, easy and stress free. I will be a return customer.
tamika C.weather conditions/Yo company did not waive any finances...I went over estimated mileage...due to limited free at travel...had2 go long way/back roads...accidents/national rain storm and snow hindered my travel time......and the (ignition) was broken...slowed my travel time...(radio broke)????i called ln 2office report conditions and vechicle was not clean.......door handle knob falls off!!!my worst experience ever!!
Mary G.It requires a lot of effort to turn the key in the ignition to start. The demeanor of the owner/ manager was not very welcoming.
Rachel H.I. had one the best customer service in along time.55
Peter G.maybe a couple more trucks difference size.this is a small location.luckerly there was onley one truck avilible.mr mark hudges was very helpful.i would recomind friend and family to rent at that location.
LOUIS W.Great service
John C.I was treated very poorly. I've never been harassed or mistreated. I won't be renting here again.
KATRENA T.The manger was very knowledgeable about the particular vehicle and made sure to give me pointers to having a successful move without incident.
Omari M.Manager was awesome! Explained all details before I left in the truck.
NICHELLE J.Great service
Darrell W.Sales cerk and GM was very rude. He tried over charging me and defrauded me. In between my rental he tried authorizing my card without having the rental back. After I returned the rental and left the location the GM ran my card on 3 different attempts, where a fraud block was placed on my card. He kicked me off property with a letter because I was not in agreement with his charges and also called me a @#$!@!. I will be moving forward with an attorney for racial profiling. I will never rent from this location again. I recommend that his contact be terminated before you all lose more customers
LATASHA J.Great person there (Marck) Friendly and explain all details well.
EDWIN C.I like mr. Mark U-Haul place because he was very nice and courtesy and he had the paperwork already ready and I was in there in less than 20 minutes
Deidre F.I would definitely recommend this location,(cullen) Mark, ask for Mark he was very helpful and patient with my move. He explained all with detailed. ¡Gracias!
Ira M.The clerk was very professional and made me laugh and he was straight to the point. I feel that some of the workers should treat their customers the same way. Thank You
tamika G.The guy who assisted us at this Location went above and beyond to ensure I was able to get what Ineeded. While one location choose to do things wrong, this gentleman took it upon himself to ensure I was a happy Camper. Because of his great customer Service, you can count on me and my friends to use Cullen public storage Located on 9447 Cullen BLVD for all my movers and storage in the future. Sincerely, Yanelli Castano
yanelli C.The location was great and the manager was great here too. He was very helpful and super nice! Would tell friends to use this location.
David D.The manager at 9447 Cullen was very impatient and became angry or agitated when I wanted to read all of my contract before I signed it. A customer should be given the time they need to read their contract w/o the manager rushing them to sign. After all I am responsible for everything in the contract so therefore I should read and understand what my responsibilities are.
Lois G.I will be contacting corporate we reserved a 10" truck for sept 1 at noon first of all they had the time wrong and the location so we picked up the truck at the location that was available we get home and the truck is infested with roaches I called and spoke with the manager and he seemed like no biggie and $92.09 was pending I told him I am not paying that we didn't even move our stuff. So he credited back but still charged us for has which is not a big deal we paid it but the point was that was terrible customer service that was a waste of our time. Mind you this is our first ever place together moving out already stressed terrible experience will never recommend this place ever!!!
adriana S.