Customer did not leave a comment.KATHRYN R.
Customer Reviews for Cubesmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Positive experinceJoseph P.
Great customer service.Richard M.
They were quick, easy, and helpful.Greg K.
Customer did not leave a comment.Bonnie C.
There was some spillage at the cup holder, not a big deal at all but noticeable. The dolly was not secure and came off its bracket. The truck was empty which is a harsher ride than when it is loaded down but I was on a paved road and the dolly was loose. I had one item to bring back and luckily it was not damagedGregory M.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Mandy D.
Customer did not leave a comment.Traci K.
Customer did not leave a comment.Candice C.
I had a great experience at this Uhaul location, we used it as an event hauling vehicle and it worked great. The staff was incredibly friendly and helpful, and will 100% utilize this location again. Thank yall for your hard work!Garrison S.
Customer did not leave a comment.Deborah F.
Customer did not leave a comment.Charles F.
Grant owners and very nice. Will rent from here again.Rob H.
Customer did not leave a comment.Johannes T.
Customer did not leave a comment.Levi A.
Best moving experience in the Erie area!Mark A.
Customer did not leave a comment.MELISSA P.
Customer did not leave a comment.vicky H.
I suggest cleaning the inside of the windshield after every use.EUGENE F.
Best moving experience possible!Mark A.
Easy process and fantastic staff!Mark A.
Customer did not leave a comment.SCOTT F.
The app didn't work for checking, but the staff was very helpful.Robert B.
Customer did not leave a comment.Samuel O.
Customer did not leave a comment.Mary Lou M.
Fantastic customer service!!Vince C.
Customer did not leave a comment.Dean Y.
Customer did not leave a comment.Eric M.
The mileage was so wrong and the company is to blame. Not the location of staff. When you measure the gas level. Don't put a 1 before the 5/16th level. I know math and don't cheat me. Not able to say good thing about booking online. Go to the Erie location and talk to the great people there.Justin S.
Customer did not leave a comment.Medha B.
Great experience, no hassle, wonderful staff!Mark A.
Customer did not leave a comment.Edward J.
Always great service at Cubesmart!Richard W.
Customer did not leave a comment.rodney I.
I have used this location before. Love the people who run it!!Kelli C.
Kreg and Jeanette are fantastic and make the whole process and experience wonderful.Richard W.
I will always rent from this location if I have the option. The people there (Kreg & Jeanette) and super friendly, helpful and funny! I've rented from them for years - always a fantastic experience!David M.
Customer did not leave a comment.Christine A.
Not charge me a fee for being late 3 hours when movers I contracted through your website don't show up. Will not use Uhaul again, will happily pay more to another more professional companyJoseph D.
Needed to move a bunch of stuff on a Sunday and used the U-Haul Truck Share 24/7. The app led me through the pickup process as well as the drop off - the whole experience was great! Keep up the great work with your focus on customer experience!MARK D.
Customer did not leave a comment.Cerise C.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Rhonda M.
Super easy transaction and good customer service. The truck was relatively clean but smelled pretty strongly like smoke, which is sad considering it says no smoking in the side of the vehicle. Other than that I had a great experience with the rental process.Mandy D.
Customer did not leave a comment.Dana D.
Customer did not leave a comment.Brent H.
Customer did not leave a comment.Heidi W.
No improvements are necessary. All you have done to prep the uhaul truck for rent was GREAT. Thank you.Dale T.
Customer did not leave a comment.Richard W.
I noticed it was a family run business, and it was run very well. They were very busy when I arrived and juggled things to support everyone's needs simultaneously. Thank you!ryan K.
Very helpful staff! Equipment in good condition.SHERRY T.
Customer did not leave a comment.Nathanael B.
Customer did not leave a comment.Leshaun J.
Best experience with U-Haul I have ever had.Michael M.
Customer did not leave a comment.Frankie E.
Thank you! Fiendly and easy dropoffVictoria W.
I always have no issues dealing with the people at the location I rent from. Would recommend them everytime.Ed W.
Overall good trip. No issues with weather or truck and all the traffic was in Denver!Tim N.
The vehicle was in bad shape and we had problems with the back door opening and closing. The vehicle had a tough time starting and had 157k miles on it. It was a piece of crap. We will go to Pensk next time.SallyGordon W.
Customer did not leave a comment.Cynthia L.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.Marty P.
1) The vehicle was on less than E when I turned on the ignition. 2) The low tire pressure message was on when I turned on the vehicle making the mileage reading unavailable. I had to immediately drive miles out of my way to get gas and air for tires. 3)The internet reception was almost non existent at that location making the mobile check in and out triple the time it should take. In fact, I could not even check the vehicle back in because of it. 4) I was on hold for 45min waiting for a customer service person to assist me with my concerns and questions on how to navigate the tire pressure issue. To no resolution. 5) I was refunded my total amount of $50 the next business day, for my troubles. But I spent way too much time and stress than it was worth. All-in-all, if no one is monitoring a location physically, then at least provide a good internet signal and the ability to speak to a phone representative within a very reasonable amount of time.TAMARA Q.
Customer did not leave a comment.Joseph Michael J R.
Customer did not leave a comment.David C.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.William S.
Customer did not leave a comment.Real S.
The owner accommodated my rental on short notice, great experience.john A.
Close location to final destination, ample parking, easy and visible dropoff locationRichmond V.
Customer did not leave a comment.Adrian V.
Friendly and informative staff.Margarita M.
This location does not have very good cell phone coverage, so it's hard to use the app. It may be beneficial to get cell phone boosters at your remote locations.KENNETH F.
Again convenient, office clean and organized. Personnel very friendly.CarolSue G.
Customer did not leave a comment.Jem C.
Customer did not leave a comment.Cliff M.
The mirrors need to be fixed. they move when hitting bumps and you can't keep them where you want them. truck was very tough to drive.Alexander C.
Customer did not leave a comment.Saul R.
The location and the people are very nice and also the storage units. The trucks though is another story. My truck this time was filthy inside out. It was smelly and filthy at the driver area and also the whole trunk cargo area was extremely dusty and very dirty. I cleaned it very well before I returned it.but it was definitely not cleaned at all before I used it from previous renter.Vasi K.
Customer did not leave a comment.Dale T.
Facility was great, but the truck we rented needs to be taken out of circulation and serviced. The steering and/or alignment are way off, air conditioning stopped working about 20 miles into the drive (unfortunate as it was close to 100 degrees outside) radio doesn't work.Ryan C.
Customer did not leave a comment.Billy J.
Very friendly and helpful.Karrie J.
I did not select this location to pick up this truck. I scheduled this truck to be picked up 4 hours earlier and almost an hour closer to my house. Huge inconvenience to my right plan to get moved 1000 miles away. Ash tray in truck was full of cigarette butts, I learned when it fell out and spilled all over cab. And the air conditioning in the truck went out halfway through my trip. All things needed to be accomplished were accomplished, but via an expensive inconvenience, and overcharges after dropping off, and only $50 for my inconvenience to drive to and back from Erie, Colorado instead of Loveland, 4 hours later than when I needed the truck.Shane W.
The problem wasn't the location. It's UHaul as a company. You burned me the day of a move and didn't have adequate resources to fix it. I paid more in miles than I should have because you made me pick up 2 HOURS LATER than I booked for several weeks ahead of time. Awfully set up and no accountability for almost making it impossible to move the day I planned for and needed to move out by. Despicable company.David B.
The online pick up and drop off was not convenient at all!!!! I had to call in when trying to pick it up and was on hold for 10 minutes then another 10 while it got processed. It would have been easier and faster to just do it in person at the location.dayna B.
Customer did not leave a comment.Darryl C.
The Uhaul Truck Share 24/7 program DID NOT WORK. I arrived at the location and turned on my phone's location settings, but the Uhaul site could not confirm that I arrived. I scanned the barcode at the building, and Uhaul still did not allow me to proceed with the rental (scanning did not work). I tried calling customer service, but there was a 40-50 min wait. Fortunately the customer service agents inside the building beckoned me inside and were happy to help me pick up the truck.Jennifer T.
Customer did not leave a comment.Sanjiv K.
My reservation was moved to a different location and i was not notified. No equipment was available when i showed up on time at the location shown on my reservation.John K.
We owe you $40 for the extra day, and you owe us $25 for sweeping out the bed of the cargo compartment (see the sign posted in the cargo area). ThanksRichard F.
Staff was great at the pickup/drop off locationJason W.
Customer did not leave a comment.Khalil S.
Customer did not leave a comment.Dominic Q.
Everything was good. Thanks.Michael E.
Customer did not leave a comment.Christopher A.
The box U -Haul tryckKathleen B.
I'm disappointed with this site for multiple reasons. I rented a van there before and the experience was great. On my return visit to rent a 10foot truck I felt confident this site will provide excellent customer service. However, when I went to pickup my rental I couldn't find the truck number that was reserved for me. They told me the trucks were numbered, they're not. I went to the office to ask which truck is mine and they have hours posted for Sunday and they're in fact closed. I went to the lockbox to get the keys and chose the box numbered 3. I found my rental and drove away. Later on they accused me of stealing the rental because I didn't check out the vehicle properly online and they wanted to know how I got the keys. The next day they called me and demanded to know when I would bring back the â€œtruck I stoleâ€ and my rental is â€œred-taggedâ€ I told the site rep that I tried to make contact in their office and she said rudely, â€œwe're closed and if you read the sign above the door you'd know that,â€ and then she hung up. I called U-haul direct and they told me the site had two trucks out in my name. This was the worse experience. I was accused of auto theft but they had my credit card on file and my personal vehicle parked on their property. Do not rent from this site.Doree C.