Customer Reviews for Crete Service Center
(U-Haul Neighborhood Dealer)

209 reviews

1350 Main St   Crete, IL 60417
(@ Exchange)

(708) 672-5148

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 8:30 am - 4:30 pm
  • 3/29/2024: 8:30 am - 4:30 pm
  • 3/30/2024: 8:30 am - 4:30 pm
  • 3/31/2024: 8:30 am - 4:30 pm
  • 4/1/2024: 8:30 am - 4:30 pm
  • 4/2/2024: 8:30 am - 4:30 pm
  • 4/3/2024: 8:30 am - 4:30 pm
  • 4/4/2024: 8:30 am - 4:30 pm
  • 4/5/2024: 8:30 am - 4:30 pm
  • 4/6/2024: 8:30 am - 4:30 pm
  • 4/7/2024: 8:30 am - 4:30 pm
  • 4/8/2024: 8:30 am - 4:30 pm
  • 4/9/2024: 8:30 am - 4:30 pm
  • 4/10/2024: 8:30 am - 4:30 pm
  • 4/11/2024: 8:30 am - 4:30 pm
  • 4/12/2024: 8:30 am - 4:30 pm
  • 4/13/2024: 8:30 am - 4:30 pm
  • 4/14/2024: 8:30 am - 4:30 pm
  • 4/15/2024: 8:30 am - 4:30 pm
  • 4/16/2024: 8:30 am - 4:30 pm
  • 4/17/2024: 8:30 am - 4:30 pm
  • 4/18/2024: 8:30 am - 4:30 pm
  • 4/19/2024: 8:30 am - 4:30 pm
  • 4/20/2024: 8:30 am - 4:30 pm
  • 4/21/2024: 8:30 am - 4:30 pm
  • 4/22/2024: 8:30 am - 4:30 pm
  • 4/23/2024: 8:30 am - 4:30 pm
  • 4/24/2024: 8:30 am - 4:30 pm
  • 4/25/2024: 8:30 am - 4:30 pm
  • 4/26/2024: 8:30 am - 4:30 pm
  • 4/27/2024: 8:30 am - 4:30 pm
  • 4/28/2024: 8:30 am - 4:30 pm
  • 4/29/2024: 8:30 am - 4:30 pm
  • 4/30/2024: 8:30 am - 4:30 pm
  • 5/1/2024: 8:30 am - 4:30 pm
  • 5/2/2024: 8:30 am - 4:30 pm
  • 5/3/2024: 8:30 am - 4:30 pm
  • 5/4/2024: 8:30 am - 4:30 pm
  • 5/5/2024: 8:30 am - 4:30 pm
  • 5/6/2024: 8:30 am - 4:30 pm
  • 5/7/2024: 8:30 am - 4:30 pm
  • 5/8/2024: 8:30 am - 4:30 pm
  • 5/9/2024: 8:30 am - 4:30 pm
  • 5/10/2024: 8:30 am - 4:30 pm
  • 5/11/2024: 8:30 am - 4:30 pm
  • 5/12/2024: 8:30 am - 4:30 pm
  • 5/13/2024: 8:30 am - 4:30 pm
  • 5/14/2024: 8:30 am - 4:30 pm
  • 5/15/2024: 8:30 am - 4:30 pm
  • 5/16/2024: 8:30 am - 4:30 pm
  • 5/17/2024: 8:30 am - 4:30 pm
  • 5/18/2024: 8:30 am - 4:30 pm
  • 5/19/2024: 8:30 am - 4:30 pm
  • 5/20/2024: 8:30 am - 4:30 pm
  • 5/21/2024: 8:30 am - 4:30 pm
  • 5/22/2024: 8:30 am - 4:30 pm
  • 5/23/2024: 8:30 am - 4:30 pm
  • 5/24/2024: 8:30 am - 4:30 pm
  • 5/25/2024: 8:30 am - 4:30 pm
  • 5/26/2024: 8:30 am - 4:30 pm
  • 5/27/2024: 8:30 am - 4:30 pm
  • 5/28/2024: 8:30 am - 4:30 pm
  • 5/29/2024: 8:30 am - 4:30 pm
  • 5/30/2024: 8:30 am - 4:30 pm
  • 5/31/2024: 8:30 am - 4:30 pm
  • 6/1/2024: 8:30 am - 4:30 pm
  • 6/2/2024: 8:30 am - 4:30 pm
  • 6/3/2024: 8:30 am - 4:30 pm
  • 6/4/2024: 8:30 am - 4:30 pm
  • 6/5/2024: 8:30 am - 4:30 pm
  • 6/6/2024: 8:30 am - 4:30 pm
  • 6/7/2024: 8:30 am - 4:30 pm
  • 6/8/2024: 8:30 am - 4:30 pm
  • 6/9/2024: 8:30 am - 4:30 pm
  • 6/10/2024: 8:30 am - 4:30 pm
  • 6/11/2024: 8:30 am - 4:30 pm
  • 6/12/2024: 8:30 am - 4:30 pm
  • 6/13/2024: 8:30 am - 4:30 pm
  • 6/14/2024: 8:30 am - 4:30 pm
  • 6/15/2024: 8:30 am - 4:30 pm
  • 6/16/2024: 8:30 am - 4:30 pm
  • 6/17/2024: 8:30 am - 4:30 pm
  • 6/18/2024: 8:30 am - 4:30 pm
  • 6/19/2024: 8:30 am - 4:30 pm
  • 6/20/2024: 8:30 am - 4:30 pm
  • 6/21/2024: 8:30 am - 4:30 pm
  • 6/22/2024: 8:30 am - 4:30 pm
  • 6/23/2024: 8:30 am - 4:30 pm
  • 6/24/2024: 8:30 am - 4:30 pm
  • 6/25/2024: 8:30 am - 4:30 pm
  • 6/26/2024: 8:30 am - 4:30 pm
  • 6/27/2024: 8:30 am - 4:30 pm
  • 6/28/2024: 8:30 am - 4:30 pm
  • 6/29/2024: 8:30 am - 4:30 pm
  • 6/30/2024: 8:30 am - 4:30 pm
  • 7/1/2024: 8:30 am - 4:30 pm
  • 7/2/2024: 8:30 am - 4:30 pm
  • 7/3/2024: 8:30 am - 4:30 pm
  • 7/4/2024: 8:30 am - 4:30 pm
  • 7/5/2024: 8:30 am - 4:30 pm

Show All Hours

Services at this Location:

Contact Us

(708) 672-5148

1350 Main St
Crete, IL 60417
(@ Exchange)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 8:30 am - 4:30 pm
  • 3/29/2024: 8:30 am - 4:30 pm
  • 3/30/2024: 8:30 am - 4:30 pm
  • 3/31/2024: 8:30 am - 4:30 pm
  • 4/1/2024: 8:30 am - 4:30 pm
  • 4/2/2024: 8:30 am - 4:30 pm
  • 4/3/2024: 8:30 am - 4:30 pm
  • 4/4/2024: 8:30 am - 4:30 pm
  • 4/5/2024: 8:30 am - 4:30 pm
  • 4/6/2024: 8:30 am - 4:30 pm
  • 4/7/2024: 8:30 am - 4:30 pm
  • 4/8/2024: 8:30 am - 4:30 pm
  • 4/9/2024: 8:30 am - 4:30 pm
  • 4/10/2024: 8:30 am - 4:30 pm
  • 4/11/2024: 8:30 am - 4:30 pm
  • 4/12/2024: 8:30 am - 4:30 pm
  • 4/13/2024: 8:30 am - 4:30 pm
  • 4/14/2024: 8:30 am - 4:30 pm
  • 4/15/2024: 8:30 am - 4:30 pm
  • 4/16/2024: 8:30 am - 4:30 pm
  • 4/17/2024: 8:30 am - 4:30 pm
  • 4/18/2024: 8:30 am - 4:30 pm
  • 4/19/2024: 8:30 am - 4:30 pm
  • 4/20/2024: 8:30 am - 4:30 pm
  • 4/21/2024: 8:30 am - 4:30 pm
  • 4/22/2024: 8:30 am - 4:30 pm
  • 4/23/2024: 8:30 am - 4:30 pm
  • 4/24/2024: 8:30 am - 4:30 pm
  • 4/25/2024: 8:30 am - 4:30 pm
  • 4/26/2024: 8:30 am - 4:30 pm
  • 4/27/2024: 8:30 am - 4:30 pm
  • 4/28/2024: 8:30 am - 4:30 pm
  • 4/29/2024: 8:30 am - 4:30 pm
  • 4/30/2024: 8:30 am - 4:30 pm
  • 5/1/2024: 8:30 am - 4:30 pm
  • 5/2/2024: 8:30 am - 4:30 pm
  • 5/3/2024: 8:30 am - 4:30 pm
  • 5/4/2024: 8:30 am - 4:30 pm
  • 5/5/2024: 8:30 am - 4:30 pm
  • 5/6/2024: 8:30 am - 4:30 pm
  • 5/7/2024: 8:30 am - 4:30 pm
  • 5/8/2024: 8:30 am - 4:30 pm
  • 5/9/2024: 8:30 am - 4:30 pm
  • 5/10/2024: 8:30 am - 4:30 pm
  • 5/11/2024: 8:30 am - 4:30 pm
  • 5/12/2024: 8:30 am - 4:30 pm
  • 5/13/2024: 8:30 am - 4:30 pm
  • 5/14/2024: 8:30 am - 4:30 pm
  • 5/15/2024: 8:30 am - 4:30 pm
  • 5/16/2024: 8:30 am - 4:30 pm
  • 5/17/2024: 8:30 am - 4:30 pm
  • 5/18/2024: 8:30 am - 4:30 pm
  • 5/19/2024: 8:30 am - 4:30 pm
  • 5/20/2024: 8:30 am - 4:30 pm
  • 5/21/2024: 8:30 am - 4:30 pm
  • 5/22/2024: 8:30 am - 4:30 pm
  • 5/23/2024: 8:30 am - 4:30 pm
  • 5/24/2024: 8:30 am - 4:30 pm
  • 5/25/2024: 8:30 am - 4:30 pm
  • 5/26/2024: 8:30 am - 4:30 pm
  • 5/27/2024: 8:30 am - 4:30 pm
  • 5/28/2024: 8:30 am - 4:30 pm
  • 5/29/2024: 8:30 am - 4:30 pm
  • 5/30/2024: 8:30 am - 4:30 pm
  • 5/31/2024: 8:30 am - 4:30 pm
  • 6/1/2024: 8:30 am - 4:30 pm
  • 6/2/2024: 8:30 am - 4:30 pm
  • 6/3/2024: 8:30 am - 4:30 pm
  • 6/4/2024: 8:30 am - 4:30 pm
  • 6/5/2024: 8:30 am - 4:30 pm
  • 6/6/2024: 8:30 am - 4:30 pm
  • 6/7/2024: 8:30 am - 4:30 pm
  • 6/8/2024: 8:30 am - 4:30 pm
  • 6/9/2024: 8:30 am - 4:30 pm
  • 6/10/2024: 8:30 am - 4:30 pm
  • 6/11/2024: 8:30 am - 4:30 pm
  • 6/12/2024: 8:30 am - 4:30 pm
  • 6/13/2024: 8:30 am - 4:30 pm
  • 6/14/2024: 8:30 am - 4:30 pm
  • 6/15/2024: 8:30 am - 4:30 pm
  • 6/16/2024: 8:30 am - 4:30 pm
  • 6/17/2024: 8:30 am - 4:30 pm
  • 6/18/2024: 8:30 am - 4:30 pm
  • 6/19/2024: 8:30 am - 4:30 pm
  • 6/20/2024: 8:30 am - 4:30 pm
  • 6/21/2024: 8:30 am - 4:30 pm
  • 6/22/2024: 8:30 am - 4:30 pm
  • 6/23/2024: 8:30 am - 4:30 pm
  • 6/24/2024: 8:30 am - 4:30 pm
  • 6/25/2024: 8:30 am - 4:30 pm
  • 6/26/2024: 8:30 am - 4:30 pm
  • 6/27/2024: 8:30 am - 4:30 pm
  • 6/28/2024: 8:30 am - 4:30 pm
  • 6/29/2024: 8:30 am - 4:30 pm
  • 6/30/2024: 8:30 am - 4:30 pm
  • 7/1/2024: 8:30 am - 4:30 pm
  • 7/2/2024: 8:30 am - 4:30 pm
  • 7/3/2024: 8:30 am - 4:30 pm
  • 7/4/2024: 8:30 am - 4:30 pm
  • 7/5/2024: 8:30 am - 4:30 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary White 
Rating:
3.0

Customer did not leave a comment.

Napleon Brewer 
Rating:
3.0

Customer did not leave a comment.

Valarie Buss 
Rating:
4.0

Customer did not leave a comment.

Lindoria Storey 
Rating:
2.0

After driving for another half hour, I finally found this place, and the owner was not there. The employee, said the owner would be back later, but did let me leave the truck. I should not be charged for ANY miles over 55 miles on that truck. It was not my fault that UHaul cannot give correct/accurate information to customers. I am so disappointed over the experience. I truly expected more from a company like UHaul.

Tina Kovora 
Rating:
5.0

The staff at this location were very friendly and helpful. I will continue to use this facility.

RICHARD SOBCZAK 
Rating:
5.0

Customer did not leave a comment.

Edward Sharkey 
Rating:
5.0

Customer did not leave a comment.

John Rzymski 
Rating:
4.0

no improvement needed

Bruce Izzo 
Rating:
5.0

No issues what do ever.

LYLE NIEMANN 
Rating:
5.0

Customer did not leave a comment.

Michael Nelson 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE DEAH 
Rating:
5.0

Customer did not leave a comment.

Christopher Hunt 
Rating:
3.0

It’s not readily apparent that the adjacent structure is where you can retrieve the keys for mobile reservations, and had it not been for the other U-haul vehicles in the parking lot I would have driven right past the location due to lack of visible signage (there is an alleyway between the lot and the key box). However, the pickup process was smooth, and my only suggestion would be to add a countdown or estimated time for credential approvals (our instructions not to leave the page) so one doesn’t refresh the page before receiving the approval to proceed with obtaining the vehicle key.

JASMINE BARROW 
Rating:
2.0

I am glad to write this review from ONE YEAR AGO! I rented this trailer ONE YEAR AGO! They are just now closing the invoice out. I had a crashed in the trailer ONE YEAR AGO! I called to report the crash and it went nowhere! No one ever followed up. I received a call ONE MONTH AGO after receiving an invoice. They never knew that the trailer had been sitting in a scrap lot for over ONE YEAR! Sad! I told them the same information I told the insurance company ONE YEAR AGO! I told them where the trailer was and that my insurance company would take care of the bill. Uhaul staff needs more training. Upon receiving the Trailer, YESTERDAY, the area manager sent me a bill for $8400.. giggles. This was not my fault as I called the insurance company and had seen that I intact called them the next day to report it and retrieved my claim number. Uhaul will need to take it up with my insurance company at this point. There’s nothing I can do from ONE YEAR AGO! The drop off location is NOT THE REAL LOCATION! That’s just the closest to the scrap yard where the trailer was picked up from!

TACHERA SMALL 
Rating:
3.0

Customer did not leave a comment.

Ellen Dickey-Dillon 
Rating:
5.0

I was very satisfied with your customer service. He made it easy for me to do everything over the phone.

MARY RYNUS 
Rating:
5.0

Nothing. Nice experience . They were nice .

SHERRY CHILES 
Rating:
5.0

Check that the outside mirrors are in good order and not loose

William Hibbard 
Rating:
4.0

Customer did not leave a comment.

Timothy Matz 
Rating:
5.0

Make trailor taller would not fit stand up freezer

Robert Boehl 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MUFFLER 
Rating:
4.0

Customer did not leave a comment.

Zachary Schnepp 
Rating:
3.0

Customer did not leave a comment.

JOSEF HIEMENZ 
Rating:
1.0

They charged me for gas when I filled the tank back up to where it was which was a half.

Nicole Edwards 
Rating:
5.0

Always great service at crete service center.

John Hanacek 
Rating:
3.0

My location was changed 5 times from the day I made the reservation, including up to the night before it changed again. Less than 24 hours notice that the location was in a different direction, very inconvenient, and made moving very stressful..pick a location and stick to it!

Laura Mackowiak 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBSON 
Rating:
5.0

Customer did not leave a comment.

Mark Wiater 
Rating:
1.0

I was charged for gas and I nearly filled it up before I returned it because I filled it over the 1/4 line. But I felt the racist energy from the moment I picked up until I dropped the keys off. I’d like a refund.

Paige Scott 
Rating:
3.0

NA

Mary Calonge 
Rating:
5.0

Customer did not leave a comment.

jerry ogor 
Rating:
5.0

Customer did not leave a comment.

Riley Egan 
Rating:
5.0

These are my go to guys

DOUGLAS ALLISON 
Rating:
5.0

They are quick, professional and amiable.

Edward Morris 
Rating:
5.0

Customer did not leave a comment.

Philip Goldenstein 
Rating:
5.0

Customer did not leave a comment.

Arlene RAMOS 
Rating:
5.0

friendly, fast service, good service

Cesar Mejia 
Rating:
4.0

I rented a truck with an appliance dolly but they only left a regular dolly so the appliances that we rented the equipment for was harder to move than it would have been if we were given the proper equipment other than that everything went well.

Corrine Guziejka 
Rating:
5.0

Customer did not leave a comment.

MICHIAL FOY 
Rating:
5.0

Customer did not leave a comment.

brian hiser 
Rating:
5.0

Wonderful customer service experience! Very accommodating from start to finish.

Brittany Whitehead 
Rating:
4.0

Customer did not leave a comment.

John E Douthitt 
Rating:
5.0

customer service was fantastic!

MICHIAL FOY 
Rating:
3.0

Nothing wrong with the location it’s everything about U-Haul you guys lied to me you told me that my son‘s discount because he works for you could be applied after at the rental was over with then there was no spot to apply the discount I just spent 40 minutes on the phone only to be told that they couldn’t apply anything from Arizona I’m in Chicago are you kidding me 40 minutes of my life to try and talk to a person who could care less about helping me! you people suck and I’ll never rent from you again

Michael Devivo 
Rating:
5.0

Customer did not leave a comment.

FRANK DE PASQUALE 
Rating:
5.0

Customer did not leave a comment.

Dale Popovich 
Rating:
5.0

Customer did not leave a comment.

Marion Santana 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL HANSERD 
Rating:
4.0

Our engine light came on and that concerned me

BRANDEN FREYE-TERRELL 
Rating:
1.0

I was wrongfully charged (VERY ANGRY)

Tanesha Lewis 
Rating:
5.0

Customer did not leave a comment.

KRISTY DIXON 
Rating:
5.0

Great experience and the service was great ! Price was super cheap and the motorcycle trailer pulls like its not even there, quiet, no sway and no tugging. 5 stars

Justin Pancrazio 
Rating:
5.0

Customer did not leave a comment.

DOUG ALLISON 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

Benjamin Christensen 
Rating:
4.0

Customer did not leave a comment.

DANIEL ADKINS 
Rating:
1.0

Make sure the place you apply for is open which was not in park forest illinois cost me 3 times as much.

TYRONE ONEAL 
Rating:
5.0

Great job!

ARTHUR SANDERS 
Rating:
5.0

Customer did not leave a comment.

dave stien 
Rating:
5.0

The completed contract was in my email before we left. check in was smooth and fast. The entire experience was excellent.

David Hanna 
Rating:
5.0

Nothing all good

Damian Flores 
Rating:
5.0

Customer did not leave a comment.

KRISTY DIXON 
Rating:
3.0

Customer did not leave a comment.

Derrick Mainor 
Rating:
5.0

Did real nice job

MAYNARD MAROSS 
Rating:
5.0

Customer did not leave a comment.

Trishawn Henderson 
Rating:
4.0

Customer did not leave a comment.

Teresa Wiley 
Rating:
5.0

Just sweep the snow out of open trailers. I nearly fell

Daniel McHale 
Rating:
5.0

Customer did not leave a comment.

corey church 
Rating:
3.0

Customer did not leave a comment.

Tymeeshia Bailey 
Rating:
4.0

My issue is with the phone-in reservation and/or internet reservation problems, not pick-up facility or drop-off facility

Jon Dingler 
Rating:
4.0

This is my 3rd rental with UHaul in 7 mos. website allows you to book at one location and all 3 times I rec’d a call redirecting me to new location resulting in 6-10 more miles (additional 10.00)

Tracy Collier 
Rating:
1.0

A late delivery charge of $40.00 for one extra day is not acceptable. This vehicle was dropped off at the White Pigeon location on Sunday, October 11, at 2:00P.M. The office was closed and the key and contract were deposited in the drop box according to the instructions at the office. Please rectify this discrepancy. Jerome Magdziarz Contract # 80499554

jerry magzziarz 
Rating:
4.0

Customer did not leave a comment.

Gerald Musak 
Rating:
5.0

Customer did not leave a comment.

Ed Peppler 
Rating:
5.0

Customer did not leave a comment.

Aaron Pedraza 
Rating:
4.0

Customer did not leave a comment.

Ed Olson 
Rating:
3.0

Customer did not leave a comment.

William Ruminski 
Rating:
5.0

Customer did not leave a comment.

Steven Bowker 
Rating:
5.0

Customer did not leave a comment.

Robert Lubbinga 
Rating:
5.0

Customer did not leave a comment.

Philip Schloss 
Rating:
5.0

Customer did not leave a comment.

Scott Osantowski 
Rating:
5.0

Crete Service Center is Always the Best place to rent a UHaul!

Steven Nydam 
Rating:
5.0

Customer did not leave a comment.

Daniel Gallagher 
Rating:
5.0

Give the man that works there a bonus or something, he was a real nice guy and took care of us immediately even though I messed up the reservation

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

Joan Rubin 
Rating:
5.0

Customer did not leave a comment.

Judith Culbertson 
Rating:
5.0

I would drive from Manhattan to rent from here again. This place was amazing.

Emilia Berg 
Rating:
5.0

Customer did not leave a comment.

fred blanda 
Rating:
5.0

Customer did not leave a comment.

Anthony Davis 
Rating:
1.0

The staff was very rude and not accommodating

Juan Martinez 
Rating:
5.0

Customer did not leave a comment.

Clarence Lucka 
Rating:
3.0

Customer did not leave a comment.

Jason Koester 
Rating:
5.0

Rob provided awesome customer service. Thanks Rob

wayne marovich 
Rating:
5.0

Customer did not leave a comment.

Barri Blasing 
Rating:
5.0

Nothing to improve, I was very satisfied.

Elan Bashford 
Rating:
3.0

Customer did not leave a comment.

Timothy Waters 
Rating:
5.0

Customer did not leave a comment.

Donna Wenzel 
Rating:
5.0

Customer did not leave a comment.

JANET TUCKER 
Rating:
5.0

Customer did not leave a comment.

phil goldenstein 
No reviews have been submitted for this location.

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