Customer Reviews for Covington Stor It
(U-Haul Neighborhood Dealer)

176 comentarios

8165 Washington St SW   Covington, GA 30014

(678) 712-2533

Horario

  • Mon–Tue
    9 a. m. - 5 p. m.
  • Miércoles
    Cerrado
  • Thur–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(678) 712-2533

8165 Washington St SW
Covington, GA 30014

Servicios en esta ubicación:

Horario

  • Mon–Tue
    9 a. m. - 5 p. m.
  • Miércoles
    Cerrado
  • Thur–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The location/manager itself, polite and great. The god awful experience I had that cost me time and money and a VERY FRUSTRATING PROCESS due to the actual Uhaul app not working. I GIVE A HARD ZERO OUT OF TEN. I could have saved time, money, and energy going elsewhere. Telling everyone I know to do the same. Do better Uhaul!

ALEXIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

She was awesome

Allister L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa P. 
Clasificación:
5.0

The service was good and helpful.

Kathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEENA J. 
Clasificación:
3.0

Service the trucks keep up the maintenance on them clean them up sometimes give refunds faster I'm still waiting on mine I need that money back please thank you

Norma B. 
Clasificación:
3.0

24/7 pickup was very confusing and difficult to navigate. I was on hold with customer service for a half hour at the gate of this location and never got anyone on the phone. The website took me in a loop and didn't give me the option to “pick up my truck.” I needed an online message rep to get me in. Vehicle had dirt and grass and crumbs in the cab, as well as fast food trash behind the seats and in the doors.

Noah R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cedric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
5.0

Great experience!

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMEKIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrena R. 
Clasificación:
5.0

The office manager was so nice & helpful. Highly recommend this location.

JANINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S. 
Clasificación:
2.0

I arrived the late afternoon and the representative was very polite and courteous, but the vehicle was not clean at all, and the vehicle has a very foul and musky odor. I expressed this to the representative unpon returning the vehicle as I was not aware of the conditions until after renting the only pickup truck that this location had on site. I would suggest that someone inspects the vehicle for cleanliness upon returns, this was not acceptable.

deidhra R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
3.0

Rental pickup truck was extremely dirty inside. Cab of pickup truck had strong odor of cigarette smoke. Office was clean and associate was friendly and helpful.

Joaquin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

Nada

Brandun B. 
Clasificación:
1.0

Arrived on time at 9:00am for my pickup but my rental wasn't ready, none of the accessories I added to my order were available which was very inconvenient, the rental truck was dirty and reeked of what smelled like cigarette smoke and air freshener yuck, wasn't able to leave until 9:21am, 21 minutes after my pickup was supposed to be ready. Arrived late for my appointment because of this. Would I recommend this particular location to anyone? Absolutely not!

Carol N. 
Clasificación:
5.0

They need to stock an appliance dolly

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt A. 
Clasificación:
2.0

When I came to pick up my Uhaul my online check in was not working. Thankfully there was someone in the office to help me get checked in. Once we got back and ready to load the Uhaul our appliance dolly and standard dolly was not in the truck after I confirmed with the front staff and paid for it. So that resulted in us having to go borrow one. Yes we had to drive a few extra miles and returned the truck 15 mins late but that was because the stuff we rented was not on the truck! Then when we are dropping off the truck the website was not working again! It kept saying error and miles you are entering are wrong! So I get charged for those extra miles and a $20 next day convince few! I think not! I will never rent here again. I paid $90 when picking up then charge me another $100.

PATRICK B. 
Clasificación:
2.0

The uhaul had a transmission issue. I told the lady at the store where i picked up my uhaul and she just got rude snatched keys from me and went outside to uhaul and looked then turned went back in and was very rude so i dont no if i will use uhaul anymore cause rude attendents and bad trucks.

BRANDY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARELIUS D. 
Clasificación:
5.0

Nothing keep up the good work 💪

SHAUNSAA H. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

Had problems Check Out and Check In on app. Truck worked fine.

Chris W. 
Clasificación:
1.0

Scheduled pickup was delayed for unknown reasons, some additional equipment wasn't available. I was overcharged and all is noted by customer service. Very inconvenient.

RONNIEKA A. 
Clasificación:
5.0

Truck sound like it had transmission issues. And the gas cap was broken off.

Mahalia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMELA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Earl B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHERDANIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waver G. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY H. 
Clasificación:
1.0

The truck was filthy and had strong smell of marijuana. I told agent the truck smelled like marijuana and that the truck was very dirty inside.

SHARON D. 
Clasificación:
1.0

I have a use U-Haul multiple times in the past but my last experience was horrible I promise I'll never use U Haul again and the location I picked up at was pathetic. I promise I'll do everything in my ability to go on social media and give this location and U Haul the worst rating possible.

Marcus R. 
Clasificación:
5.0

Let us know if we keep van past the time we asked for that will be a charge not afterwards. Next time I will make time for 24 hours to cover myself.

DEMETRIUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNNA G. 
Clasificación:
5.0

Very nice owner. She super, friendly, knowledgeable.

SALLY C. 
Clasificación:
5.0

Cab of truck was dirty. Melted candy on the floor of cab. Cup holders were very yucky. Split coffee and etc.

Carol B. 
Clasificación:
3.0

THIS LOCATION WAS VERY CLEAN AND THE LADY THERE WAS REALLY NICE I WOULD GO BACK TO THIS LOCATION

mary R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
2.0

The only advantage of the online check in is that you can pick up and drop off when the business is closed. Other than that, it was very tedious and too long to do all that was required on line. Too many steps to just pick up and drop off. You had to answer questions and take pictures, etc. When we dropped off, we had to go through the procedure twice and the gate would not open. We called the number on the gate, but there was only a voice mail box. We had to leave the truck outside of the gate. We will not use this again.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

bennie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tressel W. 
Clasificación:
2.0

Higher someone who is professional and not rude! The receptionist has a very nasty attitude and was very rude! Customer service is everything! The truck smelled of cigarettes and marijuana and the floor was dirty.

Britsheny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Columbus D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon C. 
Clasificación:
5.0

I just need my difference back from my mileage

Jacquelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY L. 
Clasificación:
5.0

Great at social distancing!

Anthony W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
4.0

Everything was very good. THANKS

johnniemae H. 
Clasificación:
3.0

After my reservation was cancelled 12 hours before pick up time, I made a new reservation at this location. After renting the truck, I discovered that the driver's seat was broken and I could not reach the pedals. When I told the woman working behind the counter, she said she already knew it was broken. But she never told me it was broken!

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
2.0

The seat did not move to adjust for height. The truck was rented out to another customer at exactly at 9:00am and I was scheduled to return at 9:17 (to be exact), I was running late and returned at 10:10, I was then charged for an entire second day rental.

MEGAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvette W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lathea P. 
Clasificación:
5.0

Nothing at all great experience

JEFF M. 
Clasificación:
2.0

It's very unclear where you are supposed to put the equipment at this location and the lot in general is not easily accessible or well maintained. The location was closed at the time we dropped off so I can not speak to personnel

Matthew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vera T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raquel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
4.0

Patricia was polite and professional. She got my return completed in a timely manner.

Fabian R. 
Clasificación:
1.0

More helpful and friendly staff.

Raoul K. 
Clasificación:
5.0

Great customer service!!#

Janaye' H. 
Clasificación:
5.0

Everything was good.I don't have any comments on what needs to be improved.Thanks

Ronald W. 
Clasificación:
5.0

Customer service was ??

Laurie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenette S. 
Clasificación:
3.0

The truck was very old and very hard to steer. That u- haul truck burns a lot of gas. And also i was charged an extra ten dollars for pads that i never even received. I had to sit a extra thirty minutes to get this matter cleared up before i could leave.

Stephanie C. 
Clasificación:
3.0

Location was closed...Sunday.

Steven G. 
Clasificación:
4.0

Recommend develop a future system to validate return time of accuracy upon completion of rental services with vehicles, when Business Office has closed, to prevent any conflict of customer relations.

Willie B. 
Clasificación:
4.0

Continue the good service thanks

Regina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alison W. 
Clasificación:
5.0

Keep up the good work!

Diana M. 
Clasificación:
1.0

Truck was nasty and dirty and they tried to charge me gas but didn't check truck before I took possession. I took pictures of before

Belva B. 
Clasificación:
3.0

A specific drop off place would be nice. The place was small and parking was limited and hard to do.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareilya H. 
Clasificación:
1.0

Covington store it was not a good at being open at the hours they clearly have posted outside of they're door which created an extreme inconvenience for returning the truck. On 7/23/19 I reserved the truck from Covington store it for 7/24/19 at 9:00 when they open. The lady who reserved the truck for me informed me that they would be closing at 5:30 and not a minute later because she was leaving to go on a cruise with her class. I reserved the truck I reserved it for 24 hours and had to have it back by 9:00 the next morning. I finished moving everything I needed to early and showed up at Covington Store it to return the truck at 4:30 to return the truck the same day I rented it. I was not able to return the truck because nobody was there even though it was clearly stated outside the door and by the lady who was working that they did not close until 5:30 pm. The next morning I had to find a co worker to cover part of my shift for me so I could return the truck at 9:00 to avoid being charged for another days rent of the truck. I pulled into the parking lot at 9:00am to return the truck and nobody was there. After waiting till 9:20 for somebody to show up so I could return the truck and go back to work I called the 24 hour customer service line where whoever the operator was told me that somebody would be there shortly. After waiting on somebody to come to work so I could return the truck until 10:00 I called customer service again on the 24 hour helpline who left a detailed e mail with the company about the issue. The lady I spoke with the second time told me everything would be ok for me to leave the truck and drop the keys off in the box because I had to get back to work. Covington store it not being opened when they were supposed to be opened created an extreme inconvenience to me my family my co workers my job and my store that I am obligated to maintain. I lost a lot of money because I was waiting on others to do what they were supposed to do and I am not happy.

Kathleen M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY S. 
No se han enviado comentarios para esta ubicación.

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