Customer Reviews for Cove Point Self Storage
(Distribuidor de U-Haul del vecindario)

776 comentarios

15 Cove Point Rd   Lusby, MD 20657

(410) 326-2216

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/25/2022: cerrado
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(410) 326-2216

15 Cove Point Rd
Lusby, MD 20657

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/25/2022: cerrado
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S. 
Clasificación:
5.0

I dropped off the vehicle after hours. But, I talked to someone a few days prior and they were very helpful and supportive regarding the dropoff process.

alla P. 
Clasificación:
5.0

Very friendly and convenient. Nice vehicle and seamless process.

Jessica M. 
Clasificación:
5.0

Love the service thank you so much

Andre B. 
Clasificación:
3.0

I had to go to 3 different locations to pick up the vehicle. They said the vehicle was not available at the first two locations due to the vehicle was not returned from the customer. This inconvenience cost me time and money to drive an additional 40 miles to get the vehicle.

Landie T. 
Clasificación:
5.0

Cassidy Rollins was exceptional, there was a family in front of me during the pickup and she was very informative and explained everything to them clearly, great employee!

Robert E. 
Clasificación:
5.0

The person at the Cove point was the best person and she was very friendly. She should receive some kind of award. She was the best customer service there. Want to thank her taking the calls answering all of my Question Thank you again

CHARLES P. 
Clasificación:
4.0

Vehicle I was rented, was in need of mechanical maintenance. Also had an issue with returning it, as the system went down when I tried. Overall, was still a pleasant experience. Would still recommend this location to friends.

Frederic A. 
Clasificación:
5.0

The rep was also very friendly and helpful.

Lisa T. 
Clasificación:
5.0

Wish there was a little availability for cash transactions but aside from that everything went smoothly with little to no hiccups what do ever.

Donald W. 
Clasificación:
5.0

Girl at the front desk is amazing. She is the main reason I go to this location

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean N. 
Clasificación:
5.0

This location and the attendant are excellent.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quennel D. 
Clasificación:
5.0

The staff was very nice and a pleasure to work with.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERA M. 
Clasificación:
5.0

Truck was clean. The only problem is it was all over the road felt like front end was loose. I was hit for 20 dollars and there was no explanation. I did what I was told drop the key in the drop off slot and I was done.

Andrew C. 
Clasificación:
5.0

Very friendly service. And overall good experience.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
5.0

Very simple and easy to use. An excellent service!

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

The lady at the office that checked me in was very friendly and helpful. When I called to get an extension on my rental, she returned my call within a few minutes and helped me with everything. I highly recommend this location (Cove Point) and will definitely use them again in the future.

Darren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
5.0

Great service every time.

Germaine H. 
Clasificación:
5.0

During a very busy end of the Month, I am thankful not only did I get one 50ft, I needed another and these Associates came through, so I thank you U Haul for your Excellent Customer Service.

Reggie C. 
Clasificación:
5.0

The staff in the office was incredibly friendly and helpful. This was so much easier than borrowing a truck from a friend to move stuff.

Charron D. 
Clasificación:
5.0

The ladies were fabulous

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell W. 
Clasificación:
5.0

Great Customer Service !!!!

Peter B. 
Clasificación:
5.0

The online check-in is not very user friendly. We ended up going inside and the lady was very nice and helpful.

Andrew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Michael S. 
Clasificación:
5.0

The staff was so awesome. I was in a hurry to pick up kid from school and it literally took less than 2 min to make my reservation. I was like, we're done?? Thanks so much!!

Steven R. 
Clasificación:
5.0

The lady working at the front desk was so friendly and helpful. She made this experience so much easier than I thought it would be. Great Job, Lusby UHaul facility!

Gladys N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

Tabatha and Kendra were absolutely a pleasure to work with..

Kris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Tabitha was a pleasure to deal with. Made my moving experience pleasurable.

Steven S. 
Clasificación:
5.0

Nothing is perfect

Renato P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

The lady who assisted me was absolutely fabulous & accommodating. She made a stressful job a little easier

Heather W. 
Clasificación:
5.0

Park them facing the opposite direction from the way they are normally, and make it easier for customer to depart

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred T. 
Clasificación:
5.0

This location was very help full in getting the equipment I needed .

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell T. 
Clasificación:
4.0

I asked her to leave off the dolly as it was not needed and she failed to do that.

Blair S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah P. 
Clasificación:
5.0

Great service!

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

The agent was great with helping me.

John S. 
Clasificación:
5.0

Not specifically this location but uhaul needs to work on their hold system. 150 dollar hold on top of being charged 200 dollars. Moves are stressful and costly enough. Charging the remainder of the mileage as opposed to charging the whole thing again plus the over mileage is ridiculous. Hopefully I'll get my other 150 in a timely manner.

Gabriel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley P. 
Clasificación:
3.0

Didn't get credit for leaving gas in the truck. I pick up with a little over 1/4 tank and drop off with a 3/4 of a tank of gas. That's should be credited back as well. Thanks but no thanks.

Patricia V. 
Clasificación:
5.0

The front desk was very nice and prompt. She pointed out things and made it a smooth transition. I would definitely come back and would encourage all movers to go there. Thank you Cove Point Storage. Satisfied customer Ruben M.

Reuben M. 
Clasificación:
5.0

Very nice

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen P. 
Clasificación:
5.0

Great customer service, was a pleasure to deal with.

Thomas P. 
Clasificación:
3.0

24/7 pick up was not setup as requested.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae M. 
Clasificación:
5.0

Special thanks to Tabetha for a wonderful, friendly and professional service.

Francisco G. 
Clasificación:
5.0

Excellent, friendly, professional experience with U-haul staff. Equipment was and cost were above average. I highly recommend U-Haul.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

I had trouble checking in with the app. I was promptly greeted and assisted by the woman in the office who wad extremely friendly and helpful, but it's a pandemic and it would have been nice to have the contactless option actually work.

Anica L. 
Clasificación:
5.0

Tabatha was extremely helpful and courteous.

James F. 
Clasificación:
5.0

Was a nice smooth process with Tabatha at Cove Pt. Storage.

Dawn B. 
Clasificación:
3.0

No improvement needed. Staff was very polite and helpful.

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria A. 
Clasificación:
1.0

I was overcharged on my bill. insurance was added to my bill after I elected not to add it to the contract done online. Very poor customer service. I was told by customer service representative name Kendra there was nothing that she could do or would do. She made no attempt to try to rectify the problem.

Sirron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar S. 
Clasificación:
5.0

Person that helped us rent truck very efficient knowledgeable about what truck we needed truck was given to us very clean

Judith B. 
Clasificación:
5.0

Very friend and very pleasant to work with.*****

Paul D. 
Clasificación:
5.0

Driver side tire was dangerously low on air and the headlights were aligned down and to the right.

Charles B. 
Clasificación:
5.0

Nothing...Everything was great

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrell B. 
Clasificación:
5.0

No ramp came with the truck. (I forgot!)

Erin M. 
Clasificación:
5.0

The person who wrote my contract could not have been more pleasant or helpful. Since they do not offer retired military or senior citizen discounts, she offered free use of a hand truck. I already had one so she provided furniture pads free of charge as an option. The truck (10 foot box truck) cab was clean but the windows on the inside were dirty. Clean windows are important to me. Also, upon start up, a caution light on the dash lit up indicating a tire was low on air. This facility had no ability to put air in the tire so I had to spend some time at the automotive shop next door getting all the tire pressures checked. I was credited the $5.00 tip I gave to the young man who pumped up the tires. So, overall a great place to rent a truck but I feel things like clean windows and tire pressure should be addressed before a truck offered for rent. Would I go back this location to rent a truck? Absolutely.

Jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
5.0

Special thanks to Tabatha (Cove Pt Storage) for calling me as soon as the unit was available!,perfect timing! ~T.Quinn

Terrence Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret V. 
Clasificación:
5.0

Friendly and clean. Who needs anything more?

John M. 
No se han enviado comentarios para esta ubicación.

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