Cassidy was extremely friendly and helpful She was awesome She got the truck I asked about at the location I requestedRiley H.
Customer Reviews for Cove Point Self Storage
(U-Haul Neighborhood Dealer)
Lusby, MD 20657
Services at this Location:
- Mon–Fri8:30 am–5:30 pm
- Saturday8:30 am–3 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was professional and friendly. Equipment was excellent.Tami B.
Always great service!LAWRENCE C.
I was able to call in and reserve a truck rental 15 minutes before I picked it up. I was greeted and treated very well by a staff member. I utilized the truck for 2 hours and returned it with no problems. I will go back again if needed.SHAUNTELLE A.
Great Customer Service !!Shawn W.
Customer did not leave a comment.Michael R.
The young lady that helped me was super pleasant and professionalSebastian H.
Great experience always!LAWRENCE C.
Customer did not leave a comment.PHAN T.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Benjamin E.
The folks at Cover Point Storage always take care of me. It's always a pleasure to work with them.Peter W.
Always excellent service!LAWRENCE C.
Customer did not leave a comment.Patricia J.
The remote pick up is a nightmare. The truck wasn't parked where the photo showed...never got my code to get the keys...had to call and wait on hold for 40 minutes to speak to someone and get the code. The additional rental equipment I paid for and reserved were not present. All in all, I will NOT do a remote rental again.Danielle S.
Customer did not leave a comment.Corri C.
Absolutely 100 percent satisfied! Excellent service .LAWRENCE C.
The truck reaked of cigarette/tobacco smoke. Not like one customer smoked a cigarette in it but the kind of smell you get when someone smokes in a car a lot, over a prolonged period of time. We had to drive around in the HEAT with windows down and no AC because that was the only way to make it tolerable. Even so, I got a headache and started coughing because of the 3rdhand tobacco. It was ridiculous, that we were told to clean up the truck before returning it, and were given a truck that smelled so bad. Clearly no one bothered to clean up *before* we rented the truck. Had there been another pickup, we would have asked for a different vehicle. Hotel rooms and rental car companies charge users for smoking in the room or car. Maybe uhaul should consider it. The woman who managed the facility was nice, very helpful. I wish we had received a clean car to match the service. https://no-smoke.org/smokefree-threats/thirdhand-smoke/#:~:text=A%20study%20published%20in%20February,to%20form%20the%20hazardous%20carcinogens.ANICA L.
We always have a positive experience renting from this Uhaul dealer. Great customer service.Ellen D.
Customer did not leave a comment.Tytiana B.
The employee that assisted me was very courteous and helpful and answered the questions that I did have. I was able to get in and get out quickly and the location is close and convenient to where I live. And the price was very reasonable as well. I have no complaints and don't really have any recommendations either. Thought the process was excellent exactly as it was.Robert K.
I love the hospitality and overall professionalism. I will definitely book again.Nichole W.
Wonderful experience and courteous and helpful staff!!Linda W.
Customer did not leave a comment.Angie J.
Make the payment process a little easier.....Lesile P.
Tabitha at Cove Point Storage is the best!BOB S.
All good keep up the great workAndre B.
It was great doing business with Cassidy at the Cove Point location. Not only was she very pleasant to work with, but she was also for knowledgeable and very thorough. I would highly recommend to anyone to do business at this location!Victoria R.
Excellent customer service. The staff was extremely helpful and very sweet. Made the renting process very easy.Robert W.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.christine J.
Customer did not leave a comment.Mark T.
Very pleasant employees the rental company is good.Teresa G.
We were scheduled to pick our truck up at 10 am; but we arrived early (9:15 am) and the truck was ready -- fabulous for our tight schedule! The person at the counter who helped us was friendly and helpful. It was a wonderful experience.constance R.
Great customer service . Easy peasy to rent!Candice B.
Thank you for being part of my new beginning.Fran W.
Customer did not leave a comment.Dwain J.
Customer did not leave a comment.Amalia A.
Including a ramp w the truck would be extremely beneficial, thanks.Randee T.
Customer did not leave a comment.jacqueline M.
Tabathia and Cassidy are the best. Always great service!LAWRENCE C.
Customer did not leave a comment.KENNETH K.
Customer did not leave a comment.HOWARD W.
Personnel was friendly and helpful. Great service.Corri C.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.James K.
Tabitha is phenomenal, always gives top notch customer service!!John K.
Customer did not leave a comment.Zack R.
Customer did not leave a comment.Charles D.
Very helpful, polite and friendly staff. The staff member that served me was also very understanding and patient with me whilst having to fix my reservation after I messed it up trying to update information online, and having to process two transactions to get my supplies. Thanks youAthol H.
Customer did not leave a comment.Keegan B.
The whole process from start to finish went very well. The customer service ladies were both very professional and knowledgeable.Roger L.
Truck smelled awefull truck bed full of greaseMark G.
Cove Point Storage always takes care of me. Thanks guys!Peter W.
Customer did not leave a comment.Nicole C.
Cove Point Storage is AWESOME.Pete W.
Tabatha is amazing. I dont think twice who I will use for all of my moving and storage needs because of her being the person who will assist. What an asset she is to your company. Thank you Tabatha. Job well done like always!Karen S.
Customer did not leave a comment.Desiree S.
Great service -- there's nothing that needs improvement. See you next time.Pete W.
The office staff person was very friendly and professional. She made the experience comfortable and easy.Carolyn P.
The cargo hold seemed to be clean at a glance during my quick inspection. However, I discovered the cargo hold smelt like a dumpster when I began working inside. The previous renter must have hauled trash. This rental office is great and I have rented there a few times before. They may missed the smell as I did when only doing a superficial glance. I think this is a rare event.Ronnie B.
Find a way to let people know ahead of time they will need to take several photos when checking out. It was dark and raining and I had to return to truck and unlock it twice thinking I was done and about to drop key offSteven N.
Customer did not leave a comment.Gerald M.
Customer did not leave a comment.Travis P.
Customer did not leave a comment.Stephen C.
Friendly and courteous!Darleen L.
Customer did not leave a comment.Kenyson D.
The employee at this location is awesome! Truck was kinda old and rickety but did it's job.Amanda M.
Very friendly and professional staff!michael S.
Customer did not leave a comment.Stewart W.
I used this vehicle for nine miles...the odometer said the vehicle was getting 18.9 miles to the gallon I was charged a fuel fee of 7.88 dollars! I put in close to half a gallon of fuel from my gas can. That is absolute horseshit!!! I gotta use this place one more time but after that never again and I will let everyone I know not to use it!!!!! U-Haul can suck it!!!Robert H.
Nothing, it was perfect!!Sherry R.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.Micah T.
Customer did not leave a comment.Mark F.
What i did on line did not registerRick B.
I am not happy that the original uhaul location was changed the day of pickup. Even though my receipt stated the original location. This added another 30 miles. I also changed the day because the orginal location didnt have a truck available on that day. One was supposedly available on the day I changed. The actual location I ended up at was very nice and the people were very helpful.David W.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.lisa B.
Thanks for your help, would you use you againGeorge H.
Customer did not leave a comment.Bianca L.
Customer did not leave a comment.Bobby A.
Explain why I had to rent the truck for 2 days and not 1day on a 230 mile trip one way.Robert B.
Customer did not leave a comment.William J.
Customer did not leave a comment.Humphrey M.
Customer did not leave a comment.James D.
Charge the person that rents the rental, not the person that reserves the rentalDAVID S.
Customer did not leave a comment.Alan D.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Carl E.
The mobile check in process was HORRIBLE!! It took nearly an hour, and had to utilize a phonecall to the help desk. While everything with the vehicle and the site were fine, I will never use the Mobile check-in again.Tim M.
The location was completely out of my way. The truck was dirty spilled drinks all over the doors and the previous renters paperwork was still in the truck the trailer box that's connected to the truck there were nails / screws & dirt throughout the floor. The location was not set up with a cleaning station. But the staff themselves allowed me in the office before they open so I did not have to sit out in the hot sun.BENNY G.
Customer did not leave a comment.Cheryl G.
Customer did not leave a comment.Michael G.
The young lady that help me was very nice, she took her time to explain everything to me. I really appreciate that, because so many people are in such a hurry to push people along to sit and do nothing. Thank you Cove Point UhaulWilliam G.
Customer did not leave a comment.Wendy M.
Sharon at Cove Point was excellent! We called her at the last minute after the Suitland location we had originally rented from contacted us the day before and told us we could not have the truck until 12 noon when we originally rented it for 7 am a week in advance. We had movers meeting us at 7:30. We went back and forth with them and finally just cancelled Suitland. There customer service was terrible and there phone etiquette was horrible. What is the sense of doing it in advance if they call and change it at the last minute! Thank you Sharon at the Cove Point location.Joseph G.
Very friendly and professional staff. We were running late and that was not a problem. She was able to manage the multiple customers there all at one time. And did so with a smile. Great location and experience.Jay H.
Excellent customer service.JUANN M.
Customer did not leave a comment.Bonnie S.