Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

369 reviews

9343 Princeton Glendale Rd   Hamilton, OH 45011

(513) 642-0185

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(513) 642-0185

9343 Princeton Glendale Rd
Hamilton, OH 45011

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Nothing keep doing what you guys are doing!!!

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

The ONLY reason that I gave the experience an above average rating is because of Bill. The online "help yourself" was not clear and I waited for 25 minutes for assistance. There was also no dolly available reserved. When Bill arrived he was transparent and helpful and pleasant to deal with in a stressful time.

carla T. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ZIYAD A. 
Rating:
5.0

Customer did not leave a comment.

Tawana J. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Mervin E. 
Rating:
5.0

Bill was a great guy!! He helped us out a lot and was down to earth, friendly, and professional!!

joshua V. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Rob was outstanding. He helped me with everything I needed!

ALLAL E. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Nothing, everything was perfect

FRANK S. 
Rating:
5.0

Good experience!

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN P. 
Rating:
5.0

The guy that helped me was very nice and very patience ! He did a great job

Unique H. 
Rating:
5.0

Very easy pick up/drop off. No issues at all!

DWIGHT F. 
Rating:
5.0

Customer did not leave a comment.

Mercedes R. 
Rating:
5.0

I don't know, It's already a Class Act n all Workers are Very Professional n Very Friendly, I'd never Go anywhere else

WILLIE W. 
Rating:
5.0

Labor from Premier was excellent too

Thomas P. 
Rating:
5.0

When trying to set up a location to return the trailer, the Compass Self Storage did not come up on the website when trying to place on online reservation. However if you just load the uhaul website and click locations and click on trailers it does. At this point in time, it says in the description that it accepts trailers.... Your database needs updated! WAIT TIME ON PHONE FOR GENERAL NUMBER IS WAY TOO LONG OF WAIT TIME!

DEBORAH G. 
Rating:
5.0

Lower the mileage rate

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

It would be helpful to present a list of the steps in the app's checkout process. I was never sure if I was almost done or still had a lot more steps to come.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

You guys made me feel comfortable, you didn't try to rip me off like a lot of places. The customer service was excellent and you guys were really nice and professional, which made my move a lot easier. Thanks so much. Keep up the good work. I definitely will be back. You guys have a customer for as long as your around😊😊

DANA F. 
Rating:
5.0

Good customer service with respect

SERIBA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The only issue regarding the cleanliness was that it seems as though someone that has the truck wore his with mud on them. The whole driver side has dried mud tracks

KAMILLE H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

N/A

DEMETRIUS D. 
Rating:
5.0

It don't get no better than Bill! You won't be dissapointed.

Jerry C. 
Rating:
5.0

nothing

MICHAEL T. 
Rating:
5.0

Great service, easy to check in and out. Friendly customer service at check in, great location.

Joseph W. 
Rating:
5.0

Great Customer Service

JASON D. 
Rating:
5.0

Customer did not leave a comment.

JAMI T. 
Rating:
5.0

Bill was awesome, very helpful.

Roberto S. 
Rating:
5.0

They were very helpful and customer centric.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Kendall B. 
Rating:
4.0

Sandra Stickovitch was particularly helpful with addressing an issue. She was great to work with. Kudos to her!

Douglas B. 
Rating:
4.0

Fix the trucks before renting them out.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Very good I would say excellent customer service Thanks

Troy P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Friendly and very helpful customer service!

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The truck I used was old n consumed a lot of gas.

Cecila D. 
Rating:
4.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

The staff is always so courteous and helpful. Much appreciated.

George N. 
Rating:
3.0

truck has bad transmission, will not change gears at 40 mph, waste of gas, revs 4k. I took back truck early. Cost more in wasted gas than the rental!!

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Faron L. 
Rating:
5.0

Keep up the good work

MIRANDA J. 
Rating:
5.0

Customer did not leave a comment.

rosemary G. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Professional and friendly service

Tommie J. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer service excellent

Virginia D. 
Rating:
5.0

Sorry u had trouble with the system being down , but u still made my moving happen . I appreciate all u done .

Delicia W. 
Rating:
5.0

I've been using Uhaul for 10+ years and this location by far has had the best customer service. I'd recommend this location to anyone.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Latrece L. 
Rating:
5.0

Every thing was good

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Hire more professional employees like Bill!

Paul B. 
Rating:
5.0

Customer did not leave a comment.

victor G. 
Rating:
5.0

Bill is the best

CHRIS S. 
Rating:
5.0

Keep up the good work

Neal L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

I have rented many times from U-Haul and this location was by far and away the best expecience I have had.

Gina V. 
Rating:
5.0

Customer did not leave a comment.

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I would definitely rent u-haul again from Compass Self Storage. They made the entire experience very easy!

Deborah T. 
Rating:
5.0

The equipment was well maintained, but not clean in the van bed. It had not been thoroughly swept.

Mark M. 
Rating:
5.0

Fantastic first time customer experience. Employee (sorry I forget his name) was professional, polite and welcoming. I will most definitely be using this location for future truck needs.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

Treasure C. 
Rating:
5.0

Great people

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Friendly staff, very accommodating.

darryl J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Truck is too old and noisy. Driver cabin can maintain more clean.

Gnanananda M. 
Rating:
5.0

Customer did not leave a comment.

lena W. 
Rating:
5.0

Customer did not leave a comment.

LeeAndra B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kara W. 
Rating:
5.0

Continue with the outstanding customer service I have received the package 4 times I have been a customer!

Leeza G. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
No reviews have been submitted for this location.

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