You guys suck big time. I had to wait an hour plus to get my truck, and was charged $156.32 plus another $2.14 by the drop off location. This was a one way trip only to travel just 28 miles to my home. I would not recommend Uhaul to anyone at this point. Scam job, and piss poor service on top of it.steve T.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45226
Servicios en esta ubicación:
- Mon–Fri9:30 a. m. - 6 p. m.
- Sábado9 a. m. - 4:45 p. m.
- Domingo10 a. m. - 2:45 p. m.
- 12/24/2022: 9:00 a. m. - 2:00 p. m.
- 12/25/2022: cerrado
- 12/31/2022: 9:00 a. m. - 2:00 p. m.
- 1/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Well run location! Vehicle was spotless! Pick up and drop off were quick. I'll be back!Peter W.
I am very disappointed. The vehicle was rented to use for the evening. After dark, I turn on the headlights and the left front headlight was out. After contacting customer service, i get a generic e-mail saying no compensation will be offered and I could have called the 24 hour roadside assistance. But, i can rest assured that they will fix the problem for the next client. Sorry, but my time is more valuable than that as well as my safety. Expecting me to accept the responsibility of finding maintenance issues with your vehicles is not my job. You should check the vehicles before they leave your lot, especially things like headlights which take my safety into consideration. I am not a happy customer and will consider other rental companies in the future if I don't receive some kind of credit.Dan L.
The staff at Compass Storage are awesome! They are very helpful with the U-HaulAlex S.
El cliente no dejó un comentario.kamdoro S.
Your employee LINDSEY was outstanding!! She has the personality of someone that I would want on my staff!! Kind concerns and most courteous!! Whenever in the future I need to store something I will definitely use your company!! Edward HarrisEdward H.
El cliente no dejó un comentario.Scott D.
El cliente no dejó un comentario.Nathan H.
Thanks for the great and friendly service!Alec B.
Great customer service. Friendly staff. Efficient and easy processes on both ends!Andrew L.
Was to pick up my truck at Compass on Wilmer Ave at 6pm Monday night. I decided to go at 4:30 instead. Upon arrival at 4:30 found a note on door saying â€œLeft at 1:30. Office is closed â€œ Having just driven 20 miles to get there , I was a little ticked off no one had decency to notify me. Went there the next morning at open ,9:30, only to wait around for over one and a half hours due to â€œsoftware problems. â€œ Now, the gentleman working was very nice and he was filling in at this location but seriously? Needless to say these issues totally screwed up my schedule and I spent way too much time on U-Haul's shortcomings.Michael T.
Great fast easy friendly customer service at this location.Dean M.
Clerk at the office exceeded my expectation - total sunshine! Extremely quick and easy processGrant M.
El cliente no dejó un comentario.Kolin M.
Rental was scheduled for 900 am. The associate didn't show up to work until 940 am that morning. Left message with answering service. No response for Compass Storage.Don C.
The truck suspension was terrible. Multiple times during my trip I was bouncing almost uncontrollably on the road. The truck also skid a couple times at stops with no anti-lock. I would not rent this truck out again until these items are fixed.ANTHONY L.
El cliente no dejó un comentario.Peter H.
El cliente no dejó un comentario.bob T.
El cliente no dejó un comentario.Emily K.
El cliente no dejó un comentario.Janet J.
El cliente no dejó un comentario.Herbert D.
Lindsey was my customer service person where I picked up the rental. She was friendly, courteous, and answered all my questions.Andrew P.
Manage the mover's help website. I hired movers from an â€œinactiveâ€ company. I didn't know this was possible and wasted time and money renting a truck only for no one to show up. Yes it says I should get confirmation from the movers, but I assumed it would be more of a timeframe thing than ordering services from a defunct company. I had to move unexpectedly and scheduled the service 2 days prior. There should be a way for the customer to see when they last performed services and not just reviews. Maybe if they have not completed a move for more than 30 days they have to do more to be at the top of the list than have good reviews. Also Madison Food Mart should be mobile pickup only. When I went to pickup a truck on Friday 5/6 no one was there more than 10 minutes past my scheduled time. I ended up going to 2 different locations to finally get the vehicle needed to complete my move. I originally ordered a van but ended up getting a truck. From 2 of the other nearby locations this is a constant problem with that location. You may not hear about this since there's no way to leave a review if you don't pickup from that location. Queen City Self Storage on RedBank reported that several of their reviews reflect the issues with Madison Mart.Ebony D.
The representative was very friendly and patient. I am in the midst of one of the worst moves of my life but she was very understanding yet efficientEbonyFaith D.
The customer service was outstanding the lady help me with everything that I needed and more she has a great Hospitality to her thank you U-HaulJuanita L.
The worker (I wish I could remember his name) was so nice, friendly and very quick to get us our uHaul! It took about 5 minutes total to check in and get the keys - so easy! I also loved the option to check out remotely and return the keys after hours. I will be using this location in the future and recommending it to others. Thank you so much again!!Sarah W.
El cliente no dejó un comentario.Aaron B.
Great StaffMark G.
Very helpful staff at booking time and when I picked up and returned the truck. They had what I needed at 4pm the day before and got it done.JEROME Y.
El cliente no dejó un comentario.DEAN M.
El cliente no dejó un comentario.Emily V.
The woman running the store has the best attitude and is so helpful, always great seeing her.David H.
El cliente no dejó un comentario.HEATHER S.
El cliente no dejó un comentario.WILLIAM S.
Lindsay was very caring and great to work withKAREN B.
Service rep was excellent and professional. Quoted charges were right on the money.PATRICK M.
Maddie and Lindsey, who work in the office were very helpful and more importantly, friendly and polite.SAMUEL B.
El cliente no dejó un comentario.MATTHEW R.
Reserving online made check in very quick and easy. The young woman who helped me was very friendly and efficient.JOHN B.
El cliente no dejó un comentario.KURT S.
Th customer service at Compass self storage was amazing. Lindsey does a great job. She is compassionate and goes over and beyond to help her customers.Scott S.
Thank you! Everything was great!BRIAN H.
The staff was wonderfulNatalie F.
Equipment was dirty because location did not look/confirm the inside of the cab was clean until minutes before dispatch and could not clean it in time.Katherine S.
Not the fault of dropoff location, but my uhaul app would not let me complete the after hours check in. When asked for pic of odometer and fuel, I'd get a green check, click on that but it wouldn't save the pic nor allow me to continue. App permission to camera was allowed. The app needs more workBrian M.
The return process was a pain and took forever online. Had a bad truck with bad brakes had to swap out. Calling in was on hold for an hourrobbie L.
storage unit set up was a failure, clerk was way too busy, never received furniture pads as ordered, costly for the amount of miles driven, took forever to reach anyone by phoneKayla H.
put a jack on the tongue of the trailer. It would be lot easier to lift and save peoples backsWILLIAM JOSEPH S.
El cliente no dejó un comentario.Barry C.
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.W Richard I.
The truck wasn't in good shape it was a crack on the windshield and some scratches on the sides. Also we had problems on the way to Florida, check engine light came up and also two tires blew off on us and we lost a few hours and fixing all those problems. Also we had problems with AC sometimes it worked good , sometimes not. U-haul need to take care of their trucks butter because it was bad experience for us, too many problems.DMITRIY K.
The gal who helped me at the front desk was wonderfully friendly and helpful. Appreciated her efficiency and kindness.SAMANTHA L.
I had a great experience. The people at Wilmer Court were super.Robert H.
El cliente no dejó un comentario.ELIZABETH C.
The trailer wasn't inspected by Uhaul before it was rented to me. I got home and one of the tires was basically flat. It had a screw in it and I had to add air twice during the trip. Other than that the trailer worked great.Dustin B.
El cliente no dejó un comentario.SARAH B.
Online information is not as accurate as calling and speaking to a live person. In order to pick up on the day I wanted, I had to call. Not a big deal, but just an extra step.DAVID B.
Nice facility!FREDERICKB M.
we had a rough time this move and we had to keep the truck a day late. When I came to drop it off, the lady behind the counter question me as to why I was so late and told me that she just lost out on a big commission. I thought this was very rude and disrespectful. Especially after the ask me why I was so late. she told me she just lost out on a "big commission". at this point, I was very drained from moving for 3 days with my 2 boys, one of whom has disabilities. this was the last thing I wanted to hear. she went to the truck and said are you going to sweep it out? she then told me I would have to pay a $25 cleaning fee if she had to do it. she went to get a broom for me to use. I fell off the back of the truck, landing very hard on the concrete, hitting the back of my head. I feel that she harassed me in this matter. I am still hurting all over today. There was a very kind lady there for the past several days who was nothing but respectful. the person that was there yesterday should not be working with the public.SHAWN R.
El cliente no dejó un comentario.BRANDON C.
Please retire the vehicle I rented. It is old, beat up, and outdated. It smelled terrible, there was old food under the seat and in the cup holders, and it didn't have cruise control. The woman at this location was polite and helpful, but the location was out-of-the-way and there was only one truck available, which was given to me with only a quarter tank of fuel. What is irritating is that I requested to pick up a truck at the U-Haul dealer 1 mile from my house, but I was told there weren't any 20' trucks available there (which was not true, because I went there to buy more boxes shortly before collecting the truck at the other location). Instead, I was forced to drive 25 minutes to a dumpy little storage facility to collect a sub-par vehicle.NICHOLAS L.
El cliente no dejó un comentario.PATRICK M.
El cliente no dejó un comentario.Lucas H.
very pleasant staffTHOMAS B.
El cliente no dejó un comentario.JAMES W.
Hard to find the office where the key drop off was.Scott P.
I had several issues with my Uhaul experience through this location. First, they forgot to supply me with the reserved utility dolly, furniture dolly, and furniture pads. Thankfully they did subsequently deliver these items to me after I called. Second, the employee at this location had absolutely no idea how to attach the vehicle towing trailer. He had never done it before, stating "the customers usually know how to do it!" He had to watch a youtube video on how to connect the trailer. This did not inspire confidence.Kevin M.
El cliente no dejó un comentario.Andrew W.
Very friendly and helpful! Drop off was a breeze. Your locations are convenient and easy to access. I'd suggest a bit more parking at this location though.Christopher N.
Associate working checkin was very nice and professionalROBERT C.
The employee at the counter was very friendly, explained things well, and was very efficient allowing me to get the truck and getting packing. She was very helpful. Thanks so much.BRIAN G.
El cliente no dejó un comentario.CATHERINE G.
El cliente no dejó un comentario.ALLEN L.
Truck wouldn't go and kept stalling , piece of shitAaron F.
I would NOT recommend this company due to the post drop off requirements. I was so tired after dropping the truck off. The post procedure was ridiculous. Way, way over the top. Snapping pictures and all. I suggest you do what all businesses do and request to drop the truck off and slide the keys in the box. End 9f story! Then have an employee check the truck the next day!CHERI T.
El cliente no dejó un comentario.Tony S.
Just a bit of a clunky location to get to.Christopher D.
El cliente no dejó un comentario.Lawrence M.
El cliente no dejó un comentario.Dorothea M.
The two ladies at the facility were helpful and extremely efficient.You are lucky to have them!Thomas S.
El cliente no dejó un comentario.Paul S.
Folks in office were wonderful! 15' truck was dirty all over the cabin and windshield. Spray some wd40 on the doorsBONNIE B.
El cliente no dejó un comentario.Devin S.
Pick up process is horrible. The log in on the website wasn't working. We had to take a truck and drive to a location with a human to complete the pick up process. Tried to call customer service. On hold over 25 minutes with no answerAmy P.
El cliente no dejó un comentario.Demika E.
El cliente no dejó un comentario.Cyndra C.
The staff at compass storage was amazing. Extremely helpful, considerate and patient. I highly recommend. Miss Wanda is the bestMeggan T.
Signage indicating U-Haul Services.Regis S.
El cliente no dejó un comentario.LYNDA D.
Staff were extremely helpful on location, even though the business was not yet open. However, the problem arose because customer service did not ask by phone when I rented the truck whether I wanted to pick it up during regular business hours (when someone there could assist). The truck was filthy, with congealed soda staining the seats and cup holder. The truck smelled bad and the steering wheel was sticky.Maxwell S.
El cliente no dejó un comentario.Stacey G.
My experience was very good as the people I alkyd to were friendly, knowledgeable and efficient.Bill M.
The equipment was fine...but not having cruise control is tough.Grace F.
El cliente no dejó un comentario.andy R.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Jacob P.