Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

4,396 reviews

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

(434) 973-0495

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were helpful in correcting inaccurate mileage allowance for the rental.

paul hanna 
Rating:
5.0

Customer did not leave a comment.

CJ Evans 
Rating:
5.0

Uhaul process I'd AWFUL!! IT NEVER PICKS UP YOUR LOCATION.

RACHEALDENISE FEGGANS 
Rating:
5.0

Customer did not leave a comment.

samuel Driver 
Rating:
4.0

Customer did not leave a comment.

JASON RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

paul gill 
Rating:
5.0

The gentleman who helped us was professional, personable, and efficient. Appreciate that.

Janie Holbrook 
Rating:
5.0

Customer did not leave a comment.

ROBERTPATRICK LINK 
Rating:
5.0

Very friendly and nice!

Yufeng Song 
Rating:
5.0

Customer did not leave a comment.

Derek Lovelace 
Rating:
5.0

Customer did not leave a comment.

Lisa Young 
Rating:
5.0

Mark was wonderful and very efficient. Give him a raise!

Toan Nguyen 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Skerpan Barrett 
Rating:
5.0

Always have perfect equipment

Peter Mwasunga 
Rating:
1.0

I felt extremely unsafe in the truck, I had to turn around and drive it back to the U-Haul place to totally be disregarded even though the truck had had prior complaints. The vehicle drove so poorly it double our drive time because we had to drive under the speed limit and doubled out mileage by having to turn around. We rented furniture pads which were dirty and smelted disgusting, we weren’t to use them. We were able to use the dolly. I was originally quoted $67 and charged $97 the day of rental them $130 total after returning it . Spoke with the manager who was very nice but gave me $30 back totaling the cost of $100 which is extremely overpriced for the quality, experience and added stress on top of moving. Do not use this place. I will attach videos and pictures on a google review. Honestly extremely dangerous and disappointing. Not worth the money at all. Spend a little more elsewhere for peace of mind. I sure will next time

Erika Wilson 
Rating:
5.0

Customer did not leave a comment.

Vincent Brookins 
Rating:
5.0

Customer service was great but the truck's power was HORRIBLE. It could barely get to 50 MPH while empty. Thank goodness it was only a local move. It would not have been workable for any inclines on the highway.

Andrea Denton 
Rating:
5.0

Customer did not leave a comment.

Frederic Simon 
Rating:
5.0

Customer did not leave a comment.

Brad Pottieger 
Rating:
5.0

Customer did not leave a comment.

Thomas Delmastro 
Rating:
5.0

Customer did not leave a comment.

Frederic Simon 
Rating:
5.0

Everything from check out, to check back in is always excellent!!

Timothy Hale 
Rating:
5.0

Customer did not leave a comment.

Paul Seegert 
Rating:
5.0

Customer did not leave a comment.

Lindsey MYERS 
Rating:
5.0

Customer did not leave a comment.

Fred Simon 
Rating:
5.0

Whenever I need Uhaul services I got to this location. They have professional/effective management and clean inventory. I recommend them.

Daniel Smith 
Rating:
4.0

In general the equipment did seem a bit "old" and beaten up... the tires were also muddy. I was also charged for pads and dolly that were not in the truck when I picked it up... can these be refunded, please.

Michael Richards 
Rating:
5.0

Customer did not leave a comment.

Randall Stockstill 
Rating:
5.0

Very very pleased, overall. One comment regarding the specific truck rented - extreme play in steering wheel at highway speeds.

KEVINPATRICK KENNY 
Rating:
5.0

Customer did not leave a comment.

robert weaver 
Rating:
5.0

Customer did not leave a comment.

Malcolm Andrews 
Rating:
5.0

Customer did not leave a comment.

Pascal Ntenda 
Rating:
2.0

Check all trucks accurately to make sure they are useable ,

Manisha Ellis 
Rating:
5.0

Great experience.

Robert DeMan 
Rating:
5.0

Customer did not leave a comment.

Juan Ochoa 
Rating:
5.0

Customer did not leave a comment.

Alfred Ponio 
Rating:
5.0

Customer did not leave a comment.

Rachel Cash 
Rating:
5.0

Dropped off early with no problem Polite, prompt attendant.Easy access to lot with good parking.

Vaden Shields 
Rating:
5.0

Customer did not leave a comment.

Richard Carlson 
Rating:
5.0

Whole process was smooth. Service and staff were excellent. Highly recommend.

Timothy Chaney 
Rating:
5.0

Customer did not leave a comment.

Tabatha Jones 
Rating:
5.0

Customer did not leave a comment.

Trish Nardone 
Rating:
4.0

Customer did not leave a comment.

morgan smith 
Rating:
5.0

The employee at the location was very professional, kind, and patient. Thank you for a great job

Ahmad Mashayekh 
Rating:
5.0

Customer did not leave a comment.

Theresa Goodman 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hendrick 
Rating:
3.0

Customer did not leave a comment.

Garise Brown 
Rating:
5.0

Excellent customer service. Gave great advice. Knowledgeable and helpful

Brian Hunsaker 
Rating:
4.0

Customer did not leave a comment.

Cleve Packer 
Rating:
5.0

Great experience! Everything went perfectly. Thanks!

Donald Smith 
Rating:
3.0

I honestly HATE using you all!!! The only reason we do is because it’s the most affordable around here! You are a scam, in that you ALWAYS manage to find a way to add a charge for something!! You have your system set up in such a way that it is IMPOSSIBLE to just rent and return a truck without extra charges! You all are the worst!

Ayanna Hall 
Rating:
5.0

Nothing--the person who helped me was also very friendly!

TERESAWADE TYLER 
Rating:
5.0

The location was fine. The truck was in awful shape, made terrible sounds while driving, the heat didn’t work. The airbag light was on which made me feel uneasy. Seats were ripped up. Definitely not uhaul quality or at least not what I’ve experienced before from uhaul.

Ray Feola 
Rating:
4.0

I still have not received a paid receipt for this rental.

Chris DePree 
Rating:
5.0

Very nice gentleman runs the place.

mike latsko 
Rating:
5.0

Customer did not leave a comment.

Louis Harpster 
Rating:
5.0

Customer did not leave a comment.

Senthilvelan Anantharaman 
Rating:
5.0

Customer did not leave a comment.

James Massey 
Rating:
5.0

Customer did not leave a comment.

Kevin Moffett 
Rating:
4.0

Customer did not leave a comment.

Mackenzie Horn 
Rating:
4.0

Not priced as advertised. Mileage plus fuel with the daily rate and insurance. What a racket.

Rodney Cook 
Rating:
5.0

Great

Michael Ferrara 
Rating:
2.0

The U-Haul was clean but not driving well at all. It needs to be maintained or taken off the road.

Notieca Hill 
Rating:
5.0

Customer did not leave a comment.

Debra Fields Fields 
Rating:
5.0

Customer did not leave a comment.

Timothy Beeghly 
Rating:
5.0

Customer did not leave a comment.

Meredith Harris 
Rating:
5.0

Customer did not leave a comment.

Aaditya Deshpande 
Rating:
5.0

Customer did not leave a comment.

PAULAINEZ JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Richard Ruscher 
Rating:
5.0

If you have an android phone, do not use the automated check-in and drop-off.

Frederic Simon 
Rating:
5.0

Customer did not leave a comment.

PAULAINEZ JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Taylor Dorr 
Rating:
5.0

Customer did not leave a comment.

John W Feuchtenberger 
Rating:
4.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

Great service , thank you

Monica Crespo 
Rating:
5.0

Helpful and professional

Catherine Potter 
Rating:
5.0

Customer did not leave a comment.

Shiloka Kachabe 
Rating:
4.0

To make a online reservation is very cumbersome and misleading and therefore a waste of time in my opinion. Easier to just wait for office to open and pick up vehicle.

STEFANUS VAN EMMENIS 
Rating:
5.0

Customer did not leave a comment.

Trynity Lee 
Rating:
5.0

Customer did not leave a comment.

Mark CLOTH 
Rating:
5.0

Customer did not leave a comment.

Julia Botelho 
Rating:
3.0

More staffing maybe. That poor fella was busy.

Ladawnte Williams 
Rating:
5.0

The staff are pleasant and helpful. The experience was excellent!

Dolores Ruby 
Rating:
5.0

Customer did not leave a comment.

Stephen Marsh 
Rating:
5.0

Changed drop off locations and the office went out of their way to help get my U-Haul trailer dropped off. Super nice and helpful people.

Ricky Bowling 
Rating:
5.0

GREAT EXPERIENCE!

Lindsay whitneymcauliff 
Rating:
4.0

Customer did not leave a comment.

David Chao 
Rating:
5.0

Customer did not leave a comment.

Danni Kyler 
Rating:
5.0

Customer did not leave a comment.

liberty powers 
Rating:
5.0

Customer did not leave a comment.

Butoyi Elie 
Rating:
5.0

Customer did not leave a comment.

Derek Woods 
Rating:
5.0

Customer did not leave a comment.

Samuel Winder 
Rating:
5.0

Matt is fantastic - he was super helpful and friendly and the truck SMELLED clean. 10/10, A++, best experience with any Uhaul service in 15+ years as a customer

Harrison Dimon 
Rating:
5.0

Customer did not leave a comment.

Frank Sudduth 
Rating:
5.0

Customer did not leave a comment.

Andrew Levisay 
Rating:
5.0

Customer did not leave a comment.

Traci Hale 
Rating:
5.0

This is the site I selected for the return of my truck. The return site was important to me because it was within walking distance of where I would be picking up a rental car. After I took delivery of my truck, I started getting emails from U-Haul saying my return site had been changed to another location 50 miles away. the emails implied that I had asked for this change, which I had not, and I never agreed to a different return site. I called the U-Haul number and insisted that the return site that I selected be reinstated, which it was. This has happened to me before. I think U-Haul is engaged in a racket to try to get trucks delivered to spots where they need them at the customer’s expense in time, gas and inconvenience.

Keith Cuthrell 
Rating:
5.0

Easy check in and verification of truck status to close out the rental/truck use.

David Masterson 
Rating:
5.0

Excellent customer service

FINIS CRAFT 
Rating:
4.0

Customer did not leave a comment.

Shad Ayyas 
Rating:
5.0

Customer did not leave a comment.

David Bray  |  Overall Experience 
Rating:
5.0

Mark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee

Jim Statham  |  Overall Experience 
Rating:
5.0

Mark is wonderful.

Tanae Frost  |  Overall Experience 
Rating:
5.0

My things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.

Lu Ann COOLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BERGER  |  Overall Experience 
Rating:
5.0

Very satisfied.

Manouchehr Mohajeri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Roseberry  |  Overall Experience 
Rating:
5.0

Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.

Christine Meyer  |  Overall Experience 
Rating:
5.0

Mark is a great guy!

LORRIE HARGROVE  |  Overall Experience 
Rating:
5.0

This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.

SIMONAS CEPENAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Godden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Beard  |  Overall Experience 
Rating:
5.0

Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.

Maureen Deane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Evans  |  Overall Experience 
Rating:
5.0

I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.

destine town  |  Overall Experience 
Rating:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN MEDLEY  |  Overall Experience 
Rating:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla Opoku-Yeboah  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen Kruse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Jessup  |  Overall Experience 
Rating:
5.0

Thank you

Robert Feldman  |  Overall Experience 
Rating:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Adrienne Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Coppolino  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

heidi henyon  |  Overall Experience 
Rating:
5.0

Excellent service

Lindsay Brown  |  Overall Experience 
Rating:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin Montez  |  Reservation 
Rating:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

leslie sherwood  |  Overall Experience 
Rating:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen candelario  |  Overall Experience 
Rating:
5.0

Very helpful staff.

STEPHANIE RODDY  |  Overall Experience 
Rating:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert Parker  |  Reservation 
Rating:
5.0

Great customer service! Clean facility!

Ashley Grooms  |  Reservation 
Rating:
5.0

Great place!

PATRICK ROACH  |  Overall Experience 
Rating:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

jay ortengren  |  Overall Experience 
Rating:
4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie Murphy  |  Overall Experience 
Rating:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS EASTMAN  |  Overall Experience 
Rating:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE DAVIS  |  Overall Experience 
Rating:
5.0

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

OLIVIA HESSING  |  Overall Experience 
Rating:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY GIBBONS  |  Overall Experience 
Rating:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy Request  |  First Impressions 
Rating:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy Request  |  First Impressions 
Rating:
5.0

friendly helpful clean

Privacy Request  |  First Impressions 
Rating:
5.0

Staff are great and the facility is clean and convenient.

Privacy Request  |  First Impressions 
Rating:
5.0

Staff are great and the facility clean and convenient.

Privacy Request  |  First Impressions 
Rating:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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