Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

4,085 comentarios

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

(434) 973-0495

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This is the only location I use, the service there is excellent. They friendly, professional and will go the extra mile. I have used other locations but this is by far the best.

Veronica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srivardhan G. 
Clasificación:
5.0

Increase office hours.

Joe D. 
Clasificación:
5.0

Friendly, helpful, courteous and timely service from start to finish in person and on the phone.

Bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tenley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mir Wais H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANPATRICK A. 
Clasificación:
5.0

The original location drop off was mot this address. We ended up losing 1.25 hours plus the hour it took to drive wasnt given extra miles to drive to the requested location. Then the location had no where to park and corporate was mot helpful. We were not able to park at the original location and signs everywhere said if towed it was our fault and people who lived there were trying to tow ys as soon as we pulled in

Tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Bueno

RAMKUMAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

This is the experience everyone should have at every pickup/dropoff location.

Shawn K. 
Clasificación:
5.0

There were issues with my reservation sending me to different locations for pick up and drop off than originally stated. Mark worked with the main office to get pick up and drop off changed to his location since he had the vehicle I needed to make it convenient for me. Then after I returned the truck online, I was double billed for my rental. I called Mark and he took care of getting the charges removed within an hour of calling. Even though there were minor inconveniences, I will be using this location again for any rental needs. Mark was a pleasure to work with.

Ben W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G. 
Clasificación:
5.0

This location far exceeded all other locations I have been to. The manager was friendly, the facilities spotless and the equipment in good condition

Powell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
5.0

Nothing! Everything was fantastic from the customer service to the vehicle. Will definitely use this location again.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

becky J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tessie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed R.  |  Overall Experience 
Clasificación:
5.0

This location is my favorite of the ones in my area. Always helpful and informative and their professionalism is appreciated.

Peter A. 
Clasificación:
5.0

Large selection of equipment, convenient location, and most of all-courteous staff. Could not ask for more.

David P. 
Clasificación:
5.0

I was a walk in at a very busy moment in time and the manager was very accommodating. I felt bad for not calling ahead but he gracefully handled my rental request without delay. I have rented from him before and will rent again as I am in process of moving to my mothers house to care for her. He is a sure thing. You have a great employee for your franchise unless he is an owner/operator. He handles himself as such. Sorry I did not get his name as I am usually terrible with names but I remember him from last time I rented. Great service! Thank you, Brian S

brian S. 
Clasificación:
5.0

Mark was very helpful and made a very stressful situation much more manageable.

Eliza M. 
Clasificación:
5.0

Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.

Christine M.  |  Overall Experience 
Clasificación:
5.0

mobile check in and out was great

KELLY J. 
Clasificación:
5.0

Great customer service and simple mobile support with securing and returning there rental truck.

Patti S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy W. 
Clasificación:
5.0

The lady in the office is amazing, courteous and kind. It's so nice to interact with her, always smiling and helpful

Mercedes B. 
Clasificación:
5.0

Darn perfect.

Charles B. 
Clasificación:
5.0

Even though I arrived 90 minutes before opening, the gentleman that manages this location (Mark) helped me navigate the app.

Spencer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorinda E. 
Clasificación:
5.0

Mark is a great guy!

LORRIE H.  |  Overall Experience 
Clasificación:
5.0

Very friendly, courteous and helpful staff.

Stephen C. 
Clasificación:
5.0

Amazing customer service. Will rent again and recommend.

Ellen L. 
Clasificación:
5.0

Very easy online booking process saves time at counter. Personnel are friendly and helpful! Super convenient!

Kellam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ahmad J. 
Clasificación:
5.0

I reserved a truck online at a different location. Called and was told to pick up at a different and less convenient location. When I got there (Community Storage), was told it was at a third location. The owner was super accommodating but I am unimpressed with how U-haul handled my reservation and failed to communicate changes you made.

Gregory K. 
Clasificación:
3.0

The customer service was good and the process went very smoothly. Pickup and drop off were very easy. The truck was very clean. However it was a bit bumpy and jerky it felt like the transmission had something weird going on. It would rev up when braking and jerk and bump when giving it gas. This was my 1st time ever driving something that large and it went very well. Only downside is the rental price and mileage are a bit pricey. Overall a good experience.

Yukie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnoldo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

As sometimes happen, things went awry. The movers lined up through U Haul failed to show, rending the truck I had rented useless. Mark went to extra lengths to make things right.

Rogers H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

Showed up close to closing, not expecting to get to rent a truck, but they very kindly helped me anyway. Was on the road shortly after closing. Much appreciated.

Chad A. 
Clasificación:
4.0

everything went well. No problems.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

They had to clean the truck before i could take it

Delores J. 
Clasificación:
5.0

Vehicle needs cruise control.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Mark went way above and beyond to assist me. I can't thank him enough for his help. The truck functioned with no issues. My only complaint is the UHaul early check in process via the website. I could not get it to work on my phone no matter what settings I changed as suggested by the UHaul rep I contacted via chat and voice. I lost a good half hour trying to do a "fast" check in. Had it not been for the early arrival of Mark, the owner of this location, I would still be standing in the parking lot trying to check the truck in. It seems the check-in process was designed by IT people not understanding we all don't know the intimate workings of our phones. If I can't just click a couple icons to get what I need without changing an array of settings, then it's not useful. As the expression goes, "it's not ready for prime time."

Ken V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

The manager at the Charlottesville location was professional and easy to work with. I was on the road in five minutes of checking in. The return process was explained and went just as smoothly as the check in. I will definitely use this UHaul location again.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Servicio al cliente de excelencia.

walter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAM A. 
Clasificación:
5.0

Mark is incredibly nice and effecient.

Gerald F. 
Clasificación:
5.0

It was great.

LATASHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.

SIMONAS C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
4.0

Mark provided superb customer service.

walter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Everyone was really accommodating and helpful.

Cynthia M. 
Clasificación:
5.0

Keep doing what you're doing. Thank you.

Mark A. 
Clasificación:
1.0

WAY overpriced. I might as well go to rent a center and rent the vehicle for the day then spend $100 for four hours not including the gas back in it. they say the price is 29$ online. next thing your spend 50x over for every mile you drive. RIP OFF..

Brittany T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT SCOTT U. 
Clasificación:
5.0

Excellent customer service the equipment was very good thank you U-Haul

LORRAINE L. 
Clasificación:
5.0

The lady and guy was very friendly and nice I will recommend them to everyone

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORINOB M. 
Clasificación:
5.0

The service was excellent. Based on my experience, I wouldn't change anything.

Thomas M. 
Clasificación:
5.0

Truck was immaculate, I would do business here again

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICACHANEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey K. 
Clasificación:
5.0

Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.

Maureen D.  |  Overall Experience 
Clasificación:
5.0

Location was very easy to work with, very helpful.

John E. 
Clasificación:
4.0

The staff were very helpful and knowledgeable.

Najim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Mark was awesome!

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia E.  |  Overall Experience 
Clasificación:
5.0

I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.

destine t.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN M.  |  Overall Experience 
Clasificación:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla O.  |  Overall Experience 
Clasificación:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin J.  |  Overall Experience 
Clasificación:
5.0

Gracias

Robert F.  |  Overall Experience 
Clasificación:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.

Adrienne Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful

heidi h.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Lindsay B.  |  Overall Experience 
Clasificación:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M. | Reservación
Clasificación:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. ¡Gracias!

leslie s.  |  Overall Experience 
Clasificación:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

STEPHANIE R.  |  Overall Experience 
Clasificación:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P. | Reservación
Clasificación:
5.0

Great customer service! Clean facility!

Ashley G. | Reservación
Clasificación:
5.0

Great place!

PATRICK R.  |  Overall Experience 
Clasificación:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. ¡Gracias!

jay o.  |  Overall Experience 
Clasificación:
4.0

Strange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M.  |  Overall Experience 
Clasificación:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS E.  |  Overall Experience 
Clasificación:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE D.  |  Overall Experience 
Clasificación:
5.0

I've rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. ¡Gracias de nuevo!

OLIVIA H.  |  Overall Experience 
Clasificación:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY G.  |  Overall Experience 
Clasificación:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy R.  |  First Impressions 
Clasificación:
5.0

friendly helpful clean

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff are great and the facility is clean and convenient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff are great and the facility clean and convenient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy R.  |  First Impressions 
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