Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

4,370 reviews

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

(434) 973-0495

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

In general the equipment did seem a bit "old" and beaten up... the tires were also muddy. I was also charged for pads and dolly that were not in the truck when I picked it up... can these be refunded, please.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Very very pleased, overall. One comment regarding the specific truck rented - extreme play in steering wheel at highway speeds.

KEVINPATRICK K. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Malcolm A. 
Rating:
5.0

Customer did not leave a comment.

Pascal N. 
Rating:
2.0

Check all trucks accurately to make sure they are useable ,

Manisha E. 
Rating:
5.0

Great experience.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Alfred P. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Dropped off early with no problem Polite, prompt attendant.Easy access to lot with good parking.

Vaden S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Whole process was smooth. Service and staff were excellent. Highly recommend.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Tabatha J. 
Rating:
5.0

Customer did not leave a comment.

Trish N. 
Rating:
4.0

Customer did not leave a comment.

morgan S. 
Rating:
5.0

The employee at the location was very professional, kind, and patient. Thank you for a great job

Ahmad M. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Garise B. 
Rating:
5.0

Excellent customer service. Gave great advice. Knowledgeable and helpful

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Cleve P. 
Rating:
5.0

Great experience! Everything went perfectly. Thanks!

Donald S. 
Rating:
3.0

I honestly HATE using you all!!! The only reason we do is because it's the most affordable around here! You are a scam, in that you ALWAYS manage to find a way to add a charge for something!! You have your system set up in such a way that it is IMPOSSIBLE to just rent and return a truck without extra charges! You all are the worst!

Ayanna H. 
Rating:
5.0

Nothing--the person who helped me was also very friendly!

TERESAWADE T. 
Rating:
5.0

The location was fine. The truck was in awful shape, made terrible sounds while driving, the heat didn't work. The airbag light was on which made me feel uneasy. Seats were ripped up. Definitely not uhaul quality or at least not what I've experienced before from uhaul.

Ray F. 
Rating:
4.0

I still have not received a paid receipt for this rental.

Chris D. 
Rating:
5.0

Very nice gentleman runs the place.

mike L. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Senthilvelan A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Mackenzie H. 
Rating:
4.0

Not priced as advertised. Mileage plus fuel with the daily rate and insurance. What a racket.

Rodney C. 
Rating:
5.0

Great

Michael F. 
Rating:
2.0

The U-Haul was clean but not driving well at all. It needs to be maintained or taken off the road.

Notieca H. 
Rating:
5.0

Customer did not leave a comment.

Debra Fields F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Meredith H. 
Rating:
5.0

Customer did not leave a comment.

Aaditya D. 
Rating:
5.0

Customer did not leave a comment.

PAULAINEZ J. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

If you have an android phone, do not use the automated check-in and drop-off.

Frederic S. 
Rating:
5.0

Customer did not leave a comment.

PAULAINEZ J. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
5.0

Customer did not leave a comment.

John W F. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Great service , thank you

Monica C. 
Rating:
5.0

Helpful and professional

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Shiloka K. 
Rating:
4.0

To make a online reservation is very cumbersome and misleading and therefore a waste of time in my opinion. Easier to just wait for office to open and pick up vehicle.

STEFANUS V. 
Rating:
5.0

Customer did not leave a comment.

Trynity L. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
3.0

More staffing maybe. That poor fella was busy.

Ladawnte W. 
Rating:
5.0

The staff are pleasant and helpful. The experience was excellent!

Dolores R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Changed drop off locations and the office went out of their way to help get my U-Haul trailer dropped off. Super nice and helpful people.

Ricky B. 
Rating:
5.0

GREAT EXPERIENCE!

Lindsay W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Danni K. 
Rating:
5.0

Customer did not leave a comment.

liberty P. 
Rating:
5.0

Customer did not leave a comment.

Butoyi E. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Matt is fantastic - he was super helpful and friendly and the truck SMELLED clean. 10/10, A++, best experience with any Uhaul service in 15+ years as a customer

Harrison D. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Traci H. 
Rating:
5.0

This is the site I selected for the return of my truck. The return site was important to me because it was within walking distance of where I would be picking up a rental car. After I took delivery of my truck, I started getting emails from U-Haul saying my return site had been changed to another location 50 miles away. the emails implied that I had asked for this change, which I had not, and I never agreed to a different return site. I called the U-Haul number and insisted that the return site that I selected be reinstated, which it was. This has happened to me before. I think U-Haul is engaged in a racket to try to get trucks delivered to spots where they need them at the customer's expense in time, gas and inconvenience.

Keith C. 
Rating:
5.0

Easy check in and verification of truck status to close out the rental/truck use.

David M. 
Rating:
5.0

Excellent customer service

FINIS C. 
Rating:
4.0

Customer did not leave a comment.

Shad A. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Customer did not leave a comment.

GILMANBROWN P. 
Rating:
5.0

Customer did not leave a comment.

Margaux V. 
Rating:
5.0

Fast, friendly, excellent

Russell D. 
Rating:
4.0

It's a good location.

David S. 
Rating:
3.0

Fix your mobile app, and after hours customer support. Train all workers at pick up stations

Kimberly P. 
Rating:
5.0

My experience with UHAUL was 5 star! The staff were helpful and friendly, the van I rented was clean, the staff made the whole process of moving very easy! I would definitely rent from that location again and recommend to a friend.

Robin B. 
Rating:
5.0

My experience with UHaul rentals was Great! Thank you.

Jeff R. 
Rating:
5.0

The website does not work well.

Jann B. 
Rating:
3.0

Customer did not leave a comment.

KANISHA B. 
Rating:
5.0

Customer did not leave a comment.

Toan N. 
Rating:
5.0

Good customer service

Anrechio H. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

TERRELLFREDRIC D. 
Rating:
5.0

We've rented from this location before and the staff are just the best people. Helpful, professional, courteous, and kind.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Nothing, your employee was just great.

kAREN S. 
Rating:
5.0

Equipment is clean and in good shape. It's easy to get in/out of large lot. Good place to leave car while using U-Haul. Friendly staff.

Kelli W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Wilma L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Garrika R. 
Rating:
5.0

Customer did not leave a comment.

Ramon Z. 
Rating:
5.0

Great service

Mario A. 
Rating:
5.0

Great customer service and experience.

Apren R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Mark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee

Jim S.  |  Overall Experience 
Rating:
5.0

Mark is wonderful.

Tanae F.  |  Overall Experience 
Rating:
5.0

My things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.

Lu Ann C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Very satisfied.

Manouchehr M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed R.  |  Overall Experience 
Rating:
5.0

Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.

Christine M.  |  Overall Experience 
Rating:
5.0

Mark is a great guy!

LORRIE H.  |  Overall Experience 
Rating:
5.0

This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.

SIMONAS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen B.  |  Overall Experience 
Rating:
5.0

Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.

Maureen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia E.  |  Overall Experience 
Rating:
5.0

I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.

destine t.  |  Overall Experience 
Rating:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN M.  |  Overall Experience 
Rating:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla O.  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
5.0

Thank you

Robert F.  |  Overall Experience 
Rating:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Adrienne Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

heidi h.  |  Overall Experience 
Rating:
5.0

Excellent service

Lindsay B.  |  Overall Experience 
Rating:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M.  |  Reservation 
Rating:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

leslie s.  |  Overall Experience 
Rating:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

STEPHANIE R.  |  Overall Experience 
Rating:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P.  |  Reservation 
Rating:
5.0

Great customer service! Clean facility!

Ashley G.  |  Reservation 
Rating:
5.0

Great place!

PATRICK R.  |  Overall Experience 
Rating:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

jay o.  |  Overall Experience 
Rating:
4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M.  |  Overall Experience 
Rating:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS E.  |  Overall Experience 
Rating:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE D.  |  Overall Experience 
Rating:
5.0

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

OLIVIA H.  |  Overall Experience 
Rating:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY G.  |  Overall Experience 
Rating:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy R.  |  First Impressions 
Rating:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy R.  |  First Impressions 
Rating:
5.0

friendly helpful clean

Privacy R.  |  First Impressions 
Rating:
5.0

Staff are great and the facility is clean and convenient.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff are great and the facility clean and convenient.

Privacy R.  |  First Impressions 
Rating:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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