Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

4,009 comentarios

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

(434) 973-0495

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Mark is incredibly nice and effecient.

Gerald F. 
Clasificación:
5.0

This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.

SIMONAS C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
4.0

Mark provided superb customer service.

walter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Everyone was really accommodating and helpful.

Cynthia M. 
Clasificación:
5.0

Keep doing what you're doing. Thank you.

Mark A. 
Clasificación:
1.0

WAY overpriced. I might as well go to rent a center and rent the vehicle for the day then spend $100 for four hours not including the gas back in it. they say the price is 29$ online. next thing your spend 50x over for every mile you drive. RIP OFF..

Brittany T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT SCOTT U. 
Clasificación:
5.0

Excellent customer service the equipment was very good thank you U-Haul

LORRAINE L. 
Clasificación:
5.0

The lady and guy was very friendly and nice I will recommend them to everyone

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORINOB M. 
Clasificación:
5.0

The service was excellent. Based on my experience, I wouldn't change anything.

Thomas M. 
Clasificación:
5.0

Truck was immaculate, I would do business here again

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICACHANEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey K. 
Clasificación:
5.0

Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.

Maureen D.  |  Overall Experience 
Clasificación:
5.0

Location was very easy to work with, very helpful.

John E. 
Clasificación:
4.0

The staff were very helpful and knowledgeable.

Najim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Mark was awesome!

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Great customer service!

Toan N. 
Clasificación:
5.0

We did after hours drop off so we had no interactions. Directions were self explanatory and felt safe leaving the truck there.

MaryBeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
3.0

The return was very informal. Although I appreciated the simplicity of that, it left me unsettled. I would have appreciated confirmation that the gas level was appropriate (which it was more than it needed to be) and that the miles were fine (which I believe they were). I believe I should not be charged more but would have appreciated having that confirmed by the staff. I don't blame this on the staff there. The way it looked to me was that there was only one person working to handle several returns, and she was working hard.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
4.0

The service was great and employees were extremely helpful. I recommend this location for excellent service.

Claudette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

We still have one of your moving blankets that I will return today. But our UHaul experience was smooth uneventful. Thank you!!

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Great return

matthew L. 
Clasificación:
5.0

Renting from Community in Charlottesville is like being on an ad.

Charles B. 
Clasificación:
5.0

Great! Made the reservation and the truck was ready when I went to go pick it up. The local staff was nice and professional. There should be better lighting to take pictures when returning a truck after hours, during the night to upload when using your mobile device to verify your truck's return.

Lorenzo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
4.0

I was a bit surprised the final invoice was so high. Normally I am offered options as to the best package available before I rent, not after. ("You should rented the truck as a one way drop off, would have saved you lots of money". ). The "helping hands" process was a nightmare as well as I waited 4 hours for them to show. My overall cost for a one day rental, incl fuel, was almost $800 and would not rent from uhaul again without serious conciderations.

Robert S. 
Clasificación:
5.0

The guys were so helpful. I was in and out efficiently and the transaction went smoothly on both ends. ¡Gracias!

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM CHRISTIA H. 
Clasificación:
5.0

Very nice, customer friendly location. Will not hesitate to rent from them again.

Kevin R. 
Clasificación:
5.0

Everyone was so helpful and friendly! We told them it was like a breath of fresh air.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

Courteous, attentive, efficient staff.

Nancy V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia E.  |  Overall Experience 
Clasificación:
5.0

Such a great and well-managed center. THANK YOU!

Brianne F. 
Clasificación:
5.0

The staff was very friendly and proactive when they called to check on me when I was delayed in getting my vehicle turned in. They extended the reservation with no problems at all.

William H. 
Clasificación:
3.0

Not sure why I had to pay an additional after hours fee of $20.00 for use of a vehicle for 1 day and was turned in at 5pm

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE H. 
Clasificación:
2.0

I put in a reservation to pick up from this location and to drop off at a different location but couldn't do that which didn't make any sense.

Takira E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

N/C

Mark W. 
Clasificación:
5.0

This location is great. Everyone is very friendly and helpful. I always look to this location when I need anything Uhaul.

Steven K. 
Clasificación:
5.0

truck was packed with my supplies and clean. Both representatives were nice and accomodating.

Yates M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
1.0

Have staff not push you out the door because they are busy upon returns. have staff there not lie about fuel use, and charge gas refill equal to what you used and refilled. Have staff process an honest review of the vehicle instead of saying, are you sure you want to wait on the invoice, it's easier to email it, and then fabricate what they then can get away with. Have staff actually inspect the elements of the truck with you instead of rushing you out without an honest depiction. Have staff actually clean out the rental trucks instead of overlooking drugs (a marijuana joint) left under the seats.

kenneth R. 
Clasificación:
4.0

The truck leaked water and several boxes and a mattress got wet.

Jimmy R. 
Clasificación:
4.0

Was very busy at pickup time, and associate handed me a phone to complete my rental (part of which was using my phone to complete rental). Process was a little hectic & confusing, but rental got completed. Staff were helpful and courteous. No walk around inspection of rental vehicle was offered by staff, so did it on my own.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
5.0

The staff here is phenomenal! Super friendly, thorough and helpful.

Jim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinnie L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aaron O. 
Clasificación:
5.0

SO MUCH BETTER than the other local U-Haul locations. Great experience overall and will continue to come back in the future.

Dustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonah W. 
Clasificación:
5.0

The staff was great. Thanks! The return process with the app and online was very difficult. It would have been useful to have the office open longer (I returned it around 3pm) so I could return it to a live person.

Charles B. 
Clasificación:
3.0

I tried to do the checkout via the link that was sent and had a hard time getting my location services to work so was automatically charged the $20 because I couldn't get it to work. I took the pictures as requested but there was no other way to submit them. Another option for turning the vehicle back in would be nice where you can upload photos on turn in to avoid the fee.

Kari H. 
Clasificación:
5.0

As usual I had a very hard time to use the app self check out. It wasted 20 minutes of my time

Mustafa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

The worker was excellent

THERESA M. 
Clasificación:
5.0

Friendly service, easy pick up and drop off!

Ryan V. 
Clasificación:
5.0

Great service by staff.

Stephen L. 
Clasificación:
5.0

Always great prices

Rhiannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merina M. 
Clasificación:
5.0

I simply could not have been more pleased.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
5.0

Everything went smoothly

THOMASMICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mustafa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.

destine t.  |  Overall Experience 
Clasificación:
5.0

Make sure the agreement is correct

Gregory W. 
Clasificación:
5.0

There's a gap between rental returns and store opening up, which is big inconvenience, store opens at 9 drop off at 8 , store closes too early for working people

Mathew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
5.0

N/C

Jennifer M. 
Clasificación:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN M.  |  Overall Experience 
Clasificación:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla O.  |  Overall Experience 
Clasificación:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin J.  |  Overall Experience 
Clasificación:
5.0

Gracias

Robert F.  |  Overall Experience 
Clasificación:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.

Adrienne Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful

heidi h.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Lindsay B.  |  Overall Experience 
Clasificación:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M. | Reservación
Clasificación:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. ¡Gracias!

leslie s.  |  Overall Experience 
Clasificación:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

STEPHANIE R.  |  Overall Experience 
Clasificación:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P. | Reservación
Clasificación:
5.0

Great customer service! Clean facility!

Ashley G. | Reservación
Clasificación:
5.0

Great place!

PATRICK R.  |  Overall Experience 
Clasificación:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. ¡Gracias!

jay o.  |  Overall Experience 
Clasificación:
4.0

Strange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M.  |  Overall Experience 
Clasificación:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS E.  |  Overall Experience 
Clasificación:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE D.  |  Overall Experience 
Clasificación:
5.0

I've rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. ¡Gracias de nuevo!

OLIVIA H.  |  Overall Experience 
Clasificación:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY G.  |  Overall Experience 
Clasificación:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy R.  |  First Impressions 
Clasificación:
5.0

friendly helpful clean

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff are great and the facility is clean and convenient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff are great and the facility clean and convenient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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