Comentarios del cliente para Community Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Community Self Storage

Grado total:

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Gerald G. en

Grado:

The people here are great!!! Good services and good vehicle to rent.

Vaughn N. en

Grado:

El cliente no dejó un comentario.

Jongsoo K. en

Grado:

El cliente no dejó un comentario.

Palmer B. en

Grado:

Always excellent

Andrew W. en

Grado:

None

Douglas M. en

Grado:

These folks were outstanding

Clyde H. en

Grado:

I spent 4 and a half hours trying to get a toe dolly......My wife and I checked the web site before I left town and we also called to ask all the necessary questions. I was forced to buy a hitch that was the same as the one i already owned. After waiting 4 and a half hours i just got it so I didn't have to wait any longer. My experience was a long and extremely frustrating one

Richard B. en

Grado:

Find a way to draw more attention to the location of the key drop, particularly after dark.

Craig M. en

Grado:

We received a low mile truck to make our move. It drove great and exceeded our expectations.

PALMER B. en

Grado:

Best uhaul rental in area. Mark and Dana are super friendly and helpful. Much better experience renting from these guys than a couple others I’ve used in the area.

Gray H. en

Grado:

Manager knowledgeable of trailer necessary for hauling vehicle and very helpful and friendly.

Lara M. en

Grado:

They were friendly and helpful. I highly recommend renting from this location.

Edward B. en

Grado:

No comments. Staff friendly and helpful

Joe S. en

Grado:

This transaction went poorly. The website listed the equipment available at Rick's in Christiansburg. Went to Rick's...no equipment. Had to call customer service to get accurate info on where I could pick up. Then...went to drop off at a location in Ruckersville, per the contract. Pic and Pac. Went to drop off...they aren't a Uhaul dealer anymore? Refused the equipment. Had to drive 20-30 minutes to another town to drop off. Pretty much a train wreck of a transaction.

Duncan M. en

Grado:

El cliente no dejó un comentario.

Brittany J. en

Grado:

Awesome staff workers!

VIRGINIA N. en

Grado:

Teach us a better way to remove the trailer from our truck

Michael O. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Although the truck was clean and worked ok, there was a problem with the lighting the headlights were very dim, and with a truck that size (26 ft) there should be adequate lighting, cargo area, outside marker and better headlights

PALMER B. en

Grado:

Mark and Dana at Uhaul Putt Puut Place are the best!

Timothy S. en

Grado:

El cliente no dejó un comentario.

Ramona B. en

Grado:

Dana is wonderful! I am an advocate for MHMR residents. Dana was so attentive to the needs of my family. I first saw her when she greeted me in the parking lot She acknowledged my presents while meeting the needs of another customer, letting me know she would be with me shortly. I asked her if she was the manager because of her excellent customer service she informed me that she was not but quickly directed me to the manager. I met the manager Mark Hammond he completed my transaction it was very time consuming and he was not attentive to meeting my needs. He told me that my reservation was canceled took him over 25 minutes to complete the transaction. He informed me he had to contact corporate. Dana completed the transaction it was so nice to have her there to assist with the transaction she was patient she smiled she was just courteous she thanked me. Not just me I noticed how she was with the customer before me and after me. Dana should be made managed because she has all the qualities of an excellent customer service rep. Her warm smiling face and dedication to detail and her care for the customer makes her an exceptional manager. Please make her a manger Mark could take a few lessons from Dana!! Thank you so much I would be telling my friends and family to rent at this location thank you so much Dana!!

joseph C. en

Grado:

El cliente no dejó un comentario.

Pam G. en

Grado:

The pick up location the personnel were very helpful. They made pick up easy and plesant

Kirk P. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Jeffery C. en

Grado:

El cliente no dejó un comentario.

Jessica P. en

Grado:

The Manager was very nice and helpful. Went out of the way to make sure I understood how to work everything before I left. Went above and beyond with his Customer Service skills :) Thanks Mark! Will come back again for my next move and then my next etc......get it?

Joseph H. en

Grado:

Not a thing! Great rental!

Stephani C. en

Grado:

El cliente no dejó un comentario.

William O. en

Grado:

The only thing that could possibly be done is to deliver the vehicle to the persons house . but not really necessary .

Gillian A. en

Grado:

the lady at the front desk was very nice and helpful. she was very sweet and great and so was the older man who came out and spoke to me about calling the next rental location about free storage. The service was very quick and easy

NEIL W. en

Grado:

I am just finishing 7 years of college kid moving and Community Self Storage is the BEST U-Haul dealer anywhere. Their manager Mark is top notch!

Laurent S. en

Grado:

El cliente no dejó un comentario.

Alan A. en

Grado:

Dana was excellent!

Stuart B. en

Grado:

The most pleasant and efficient rental experience ever. The team was very personable and cordial. The trailer hookup, operational check and registration was smooth.

David M. en

Grado:

People where most helpful and kind.

Thomas G. en

Grado:

The drop-off was the best ever. In and out quickly due to the great staff.

Kirk P. en

Grado:

El cliente no dejó un comentario.

Richard T. en

Grado:

El cliente no dejó un comentario.

richard C. en

Grado:

El cliente no dejó un comentario.

ANTHONY S. en

Grado:

Great service

Robert B. en

Grado:

Provide a trailer jack to get this heavy trailer off my hitch! (After Hours Drop-off) Otherwise it was wonderful!

Lorenzo D. en

Grado:

El cliente no dejó un comentario.

Phillip K. en

Grado:

No improvement necessary. A very efficient process with qualified friendly staff.

Walter S. en

Grado:

The service at the putt-putt was fantastic, however my experience with Uhaul and the two Ruckersville locations was very poor. I reserved a truck for pickup at 9am and the Uhaul website verified it, even though the Uhaul site didn't open until 12pm. This was very upsetting. Additionally, Uhaul's website listed Pic-n-Pac in Ruckersville as a valid drop-off location when they are no longer affiliated with Uhaul.

Patrick D. en

Grado:

El cliente no dejó un comentario.

Ernest W. en

Grado:

This was the easiest and smoothest rental EVER for me. The trailer was ready when I arrive. The customer service rep hooked up the trailer and insured it was connected properly . Plus gave me knowledgeable advise on keeping safe. The paperwork only took a few minutes because the rep was fully prepared. Best rental experience by far. A++!!

Jennifer W. en

Grado:

He was so helpful!!! Called HQ to fix the errors made on the pick-up end and got us a refund. He was great!

Caroline K. en

Grado:

The person on the phone was helpful and accommodating.

Michael P. en

Grado:

The staff here were extremely friendly and helpful, and we were on our way with our vehicle trailer hooked up quickly and securely.

Kenneth P. en

Grado:

I did after hours drop off. Using the U-Haul online checkin was easy.

Jon Q. en

Grado:

Self check out required the use of a working camera phone and I did not have one! I don’t think that technology should be required to take pictures and submit proof that you didn’t break equipment! Other than that friendly staff etc. but taking pictures and proving that you brought it back seems to be excessive

Chad S. en

Grado:

Mark is easy to work with and keeps things moving at his location. They have a wide variety of rentals to choose form as well.

Tanya H. en

Grado:

El cliente no dejó un comentario.

Audrey K. en

Grado:

The van was clean but not as clean as I left it! I brought it back better than when I picked it up. I wish I could get some kind of discount for that.

Jason B. en

Grado:

El cliente no dejó un comentario.

Chris P. en

Grado:

I am very dissatisfied with being charged mileage to pick up a truck that was only available 10 miles from where I was moving my daughter. There is U-Haul location less than a mile from where the move was taking place, but they didn’t have have a 15, 17 or 20 foot truck available. The place I rented the truck from had U-Haul on everything in the building (Uniforms and signage) but claimed to not represent U-Haul when I asked them to give me mileage for having to drive 10 miles out of the way. I hope U-Haul will work on improving the customer experience, this is the second time that I have had an issue with U-Haul. I would Welcome a call from a U-Haul representative to explain how the company can improve there Customer Service practices.

susan U. en

Grado:

El cliente no dejó un comentario.

tyler T. en

Grado:

Keys were not available for pick up. Rerouted to a different location via customer service scheduling department. Only truck available was a 15’ truck which is not what I originally reserved at first location. Drove an additional 24 miles to pick up/drop off location. Was charged .99 per mile which was a discounted rate but did not cover the additional 24 miles from location. Arrived at location and waited 45 min for a truck because uhaul server was not loading on locations computer. Ended up being a 2+ hour delay from original reservation time. Truck was clean and no problems with the truck. Obtaining the truck was the issue. Would not recommend z auto location or community storage units location to anyone. Poorly managed at z auto. Terrible pick up service at community storage.

Christopher A. en

Grado:

El cliente no dejó un comentario.

Indraneel S. en

Grado:

Customer service was great. Made the renting process very easy and prompt. Representatives were smiley and friendly.

Michael P. en

Grado:

Mark runs a tight ship. He and his staff are helpful and friendly. They made everything about the contract and costs perfectly clear. Mark offered suggestions (insurance, dolly and blankets). We inspected the truck and I was on my way - easy as toast. Of all my moving and truck rentals over my lifetime Uhaul at Putt Putt in Charlottesville has been the best experience. Great work Mark and company.

John W. en

Grado:

El cliente no dejó un comentario.

Lauren D. en

Grado:

always a pleasure doing business with this location

Justin L. en

Grado:

El cliente no dejó un comentario.

Bridget M. en

Grado:

Thank you for great customer service!

BRIAN C. en

Grado:

Very nice managers!

Gabrielle G. en

Grado:

El cliente no dejó un comentario.

JASMINE W. en

Grado:

Great customer service! Easy pick up and drop off! Definitely recommend!

Tamera W. en

Grado:

It was a very easy process. Mark is delightful, knowledgeable and easy to communicate with.

Nichole H. en

Grado:

El cliente no dejó un comentario.

Aaron T. en

Grado:

Thankfully the location was able to get me a truck since the corporate office changed my pick up time to over 6 hours later. Thankfully corporate realized there error and credited back some of the money from the rental.

Lonnie S. en

Grado:

Excellent rental experience. Very helpful in considering and selecting the right trailer. Connecting and returning the trailer went very quickly and smoothly. People were extremely knowledgeable, friendly and helpful. Will definitely return there for future rental needs.

Roberta R. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

Keep doing what you’re doing. Friendly, helpful service was outstanding.

Thomas H. en

Grado:

Great friendly service. Would recommend to anyone needing a trailer. Will do business with again when the need arises.

bryan T. en

Grado:

Nice guy ..??

Alex F. en

Grado:

Excellent location

diana T. en

Grado:

It did seem that the steering was a little “loose” and the brakes were a little spongy. Other than that it was a good all around experience.

David G. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

Mark Hammond is always pleasant and helpful to work with. I’ve rented there a half dozen times and will in the future.

Harold B. en

Grado:

Extremely helpful. Professional. Attentive.

Nancy A. en

Grado:

There is no room for improvement! They run a remarkably efficient place. The truck was the right size, clean and engine running after getting through the contract in no time at all. Management is incredibly friendly and capable. It’s easily the best truck rental I’ve ever used.

Henrik R. en

Grado:

El cliente no dejó un comentario.

Talia C. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

Get the front end aligned on the truck and fix the leak in the back.

Donna L. en

Grado:

Friendly, efficient staff. No improvements to recommend.

Karen M. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

The best experience ever !! Lost my house 42 Hours before In a fire.Very sympathetic and help me. You should have these people train all your staff across the United States. Exceptional. Your truly Michael Maher

Chris J. en

Grado:

Great location, easy for me to drive, got alot done in less than a day,and I will use it again!

Richelle C. en

Grado:

The staff was super friendly and accommodating. I will use them every time!

Tommy F. en

Grado:

This location is great! Little confusion on the entry into the Lot.

Cary M. en

Grado:

Excellent customer service, the associates at this location were so helpful, friendly and professional. They made our transaction so easy and straightforward. I would highly recommend them and this Uhaul location to family and friends!

Mark W. en

Grado:

Great service, even helped me unhook the trailer.??

Bradley S. en

Grado:

El cliente no dejó un comentario.

Lester M. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Wow. Mark’s UHaul dealership is superb. He is a friendly, articulate, efficient guy. Such a pleasant experience!

Linda U. en

Grado:

Pleasant and professional workers.

heidi h. en

Grado:

Everyone was very helpful

Lindsay B. en

Grado:

Excellent service

Benjamin M. en

Grado:

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

leslie s. en

Grado:

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

carmen c. en

Grado:

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

STEPHANIE R. en

Grado:

Very helpful staff.

Robert P. en

Grado:

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Ashley G. en

Grado:

Great customer service! Clean facility!

PATRICK R. en

Grado:

Great place!

jay o. en

Grado:

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

Julie M. en

Grado:

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

ROSS E. en

Grado:

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

KELSIE D. en

Grado:

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

OLIVIA H. en

Grado:

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

TERRY G. en

Grado:

I would recommend community storage to anyone. Very nice people!