Friendly & professional staffSTEVEN M.
Customer Reviews for Climatized Containers
(Distribuidor de U-Haul del vecindario)
Georgetown, TX 78626
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.- dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Called to pick up a day early. Trailer was available and ready for me. Gentlemen checked me out promptly and hooked up the trailer.CLIFFORD K.
El cliente no dejó un comentario.DONALD WAYNE D.
El cliente no dejó un comentario.MICHAEL BRUCE B.
This location was good and the employees were helpful. However I will never be renting from U Haul again. I originally rented a truck from the Round Rock location. After reserving a truck over two weeks ago and paid for, I was told when I got there (after a four hour drive) no trucks available. I was told oh well get your money back and was completely dismissed by the assistant manager. Then after I said that was unacceptable I was told to call the general number. I did and was hung up on after two hours of wait time. I went back to the assistant manager and said he needed to find me a truck since this was not my fault. I stood in the store for two more hours until he finally started calling around to other locations to find me a truck. I then had to drive to another location to pick up a truck. This is the worst customer service I have ever experienced. I was dismissed, treated extremely rude, and if I had not been demanding in him helping me I would have had no help from the store. Save yourself the time and the money and go somewhere else.amy C.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.ANGELA A.
Efficient and friendly staff. Trailer worked very well.RONALD B.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Angelica G. | Overall Experience
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.ROBERTO R.
They were very helpful with my towing needs including setting me up with a one-way ticket.NEALA F.
El cliente no dejó un comentario.DANIEL C.
None, Bruce and his manager wee awesome in making sure I had a safe trip back home.EVA G.
Trip was more than allowed Miles,ELLWOOD LEE S.
Pickup location was changed at the last minute. We were almost to the location and they directed us to another one. This put us behind schedule by 30 minutes, so the movers we hired had to wait for us. Customer service at pickup location was rude and unhelpful. We had reserved a dolly and we're told it was not on the order and not available. We could not find a place to park and had to park on the side of the road, down the street from the office. Did not care for the new drop off process of having to photograph everything after being exhausted from the entire process of moving, then on top of that, I was charged an extra 88 cents at the end with no explanation. Extremely disappointed. The worst experience with U-Haul I have ever had.MOIRA M.
There wasn't much room to park.JON J.
A lot to improve. Won't ever use uhaul again. Customer service was a joke.Nicholas Y.
The entire online process was easy. The employees where friendly and easy to talk to. I was in and out of there, with a trailer, in 10 mins. Thank you making the stress of moving, a lot less stressful.Brent K.
KEEP UP WIth what you're doing.JAMES B.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.candice H.
El cliente no dejó un comentario.JAMES B.
Great crew! The staff and managers are polite, responsive to the customer's needs, and efficient in their manner. They know their stuff. Highly recommend!MICHAEL H.
El cliente no dejó un comentario.RONALD M.
Not cool, they fell through on moving day. I made a reservation a week in advance via phone, got the guarantee email, did the online check-in the night before, and showed up at Climatized Containers where they had no trucks available. They even laughed and said "Good luck." I will not be able to put my trust in them for my next move.Wesley J.
Parking was a nightmare. Someone had to move the tow trailers by hand to make space for parking. No one answered the help numbers and multiple people were trying to figure out where to park. There was no one there physically to assist either.Norma G.
Please tell corporate the app is counterintuitive and frustrating. The onsite staff was very polite and efficient. I will definitely come here again.MICHAEL H.
Stephen and his wife are fabulous! Professional, and a true joy to work with! You've got a great team there! All staff very courteous and everyone very helpful! The only place I will ever use will share on neighbor hood watch and facebook ad well ! God Bless the USADONNA H.
Very customer centricRONALD B.
El cliente no dejó un comentario.JOSHUA M.
El cliente no dejó un comentario.David S.
They were amazing and very helpfulJESSICA C.
This is the best location that I have EVER been to. The facility is awesome and the staff are super friendly and very helpful. No complaints. I highly recommend this spot if you need a rental.JORGE D.
El cliente no dejó un comentario.BENJAMIN H.
El cliente no dejó un comentario.CORBEN MATTHEW T.
Allow me to rent truck for more than 3 days at a time. We had to keep calling each interval and ask for 3 more days . Otherwise it was a great experience.Elaine Rose K.
The app is extraordinarily unclearBRANDON O.
Continue with great customer serviceJANICE B.
El cliente no dejó un comentario.David K.
Great people opperate this facility?Belinda P.
The couple that operates the facility are kind and helpful.BELINDA P.
Love the folks running and working here. Great ExperienceRODNEY G.
El cliente no dejó un comentario.NANCY D.
El cliente no dejó un comentario.MATTHEW M.
My uhaul was not available when I arrived. Thank goodness a customer brought their truck back while I was trying to figure out what to do. My day was already stressful and this just added to it immensely. I am very unhappy with uhaul.TRESE B.
They didn't have the size of trailer I reserved. I had to rent a smaller trailer. Not cool.DIANE S.
El cliente no dejó un comentario.CARRIE K.
El cliente no dejó un comentario.RAFAEL R.
El cliente no dejó un comentario.NEELEY S.
Drop off was confusing.DANIEL C.
El cliente no dejó un comentario.TONY Z.
The property is rough around the edges and hard to find but it is in a handy location so that sidnt matter. The staff took care of us quickly and there was no wait.Bruce M.
The rings were welded together preventing the ramp from dropping. Made it quite difficult to load our golf cart, which is why we rented it. The staff, however, were awesome. They were so friendly and helpful. Will definitely use them again if the need arises.KARRIE M.
The customer service was the best. I wouldn't change a thingVENITA MARIE M.
May be the best Uhaul I have ever been to. People were pleasant and helpful- which is rare at Uhaul.Ricky J.
El cliente no dejó un comentario.TOM B.
El cliente no dejó un comentario.ANGELA M.
El cliente no dejó un comentario.RICHARD M.
My issue with the cargo van was that there were a lot of mosquitoes in it and the windshield wipers did not work well.DAVID F.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.jon H.
El cliente no dejó un comentario.CRYSTAL H.
Steven couldn't have been more helpful. He got us in and out in no time at all. I was truly impressed with his knowledge of the uHaul rental business and his guidance as we made this move to Florida. He's the best!BRENDA H.
El cliente no dejó un comentario.BETHANY W.
Well-run operation/outstanding staff.CLYDE J.
El cliente no dejó un comentario.BARRY H.
I recommend this establishment to everyone Steven Jessika the whole team is always there I used to have my own trailer till an accident so now I've been renting to haul my landscaping equipment around town doing my jobs they always make sure there is no problems with extensions communications and they think for themselves.i didn't have to use the app to update my orders thanks to Jessika at the helm, that's the most important have a great day y'allLARRY S.
El cliente no dejó un comentario.DAVONG R.
El cliente no dejó un comentario.Benjamin M.
El cliente no dejó un comentario.DESHARREE L.
El cliente no dejó un comentario.THOMAS G.
Steven and Jessica Reed are so helpful and customer service minded. They know the business well! This is my place to go for helpful and caring folks. I WILL BE BACK!!!ALFRED B.
Climatized Containers was great. HOWEVER, a local U-Haul rep was supposed to call "by 6pm the night before pick up" to confirm where my pickup would occur. That never happened, so I had to make an extra trip to the store that morning just to make sure that my reservation was still confirmed there. That was absolutely unacceptable.PAULA L.
El cliente no dejó un comentario.DARRIN S.
El cliente no dejó un comentario.JAMES F.
Had problems with return check in after hours because app would not go past share location. Even though my phone settings said share for some reason it just wouldn't continue, after 30 minutes of trying just left key with note on mileage and gas. review 24/7 proceduresRobert J.
El cliente no dejó un comentario.KENNETH B.
El cliente no dejó un comentario.William S.
Staff was very nice, knowledgeable, and helpful. I was in a bind and needed a trailer quickly. I was in and out in 10 min.SHANE F.
El cliente no dejó un comentario.Lawrence B.
These people work really hard!! I also have storage here and the units are huge and spacious and there is climate control as well. I highly recommend U-Haul Georgetown on 2000 Leander St Georgetown, TX 78626.LYNN D.
Quick and easy pickup and drop-off; friendly staff.Peter S.
Truck was not ready . It had to be cleaned out from previous user. Auto transport had to be disconnected. Truck tires were caked with mud.MAXIMILIAN R.
Bigger parking lot. The lot was full when I attempted to return the van and I had to wait for an employee to move another truck before I could park.jonathan W.
We were charged a cleaning fee of 25 USD for what I considered a clean trailer. If a cleaning fee was warranted then I would expect photos of what consitutes "unclean". Additionally, the UHaul attendant was physical incapable if hooking up the trailer. So it was done by myself. This should not happen.LESLIE H.
Wished the trailer had lift support (similar to a boat crank wheel) at the hitch/hook up to assist with the weight of the trailer taking it off/on.ANDREW D.
26 ft truck had squeaking brakes and missing a driver side mirror. Needs maintenance.JOSE P.
I returned the vehicle on Thursday afternoon and handed the keys to an employee. Then on Saturday I got the final bill that said I didn't return the vehicle until Saturday morning and I got charged for 2 days use of the vehicle and dolly even though I only had them for 3 1/2 hours. I don't know if this is a tactic they use to get more money from customers or just an accident but this is not ok. I will not be using U-Haul again.Jacob P.
El cliente no dejó un comentario.John O.
Great serviceJeff P.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.JOHN H.
The folks at this location were friendly, helpful and took care of my needs. Very caring and understood my needs.ALFRED B.
Check this trailer, as it leaked as we were driving through a rain shower. Had a few items that got wet but they were in plastic so it was ok.EDWARD G.
El cliente no dejó un comentario.Juan O.
Train your people betterJACOB R.
El cliente no dejó un comentario.ALLAN M.
El cliente no dejó un comentario.HOWARD V.
I can't offer any suggestions for better service or equipment. The 6x12 covered trailer pulled like a dream, and Steve made sure that everything was ready when I arrived. A great location with great people.Michael M.
Stephen and Jessica are very friendly and incredibly helpful. My daughter still has a unit there, as do I. I just closed down one of my non-airconditioned units because I no longer needed that particular space.MARY M. | Overall Experience
The staff has always been helpful and accommodating. I would highly recommend this storage facility plus truck rental to anyone. Thank yoyu!Karen K S. | Overall Experience
Stephen and Liddy were super welcoming and accommodating to our needs. We will definitely use them again.shawn b. | Overall Experience
Steven and Jessica are great! Totally committed, hard working folks. I highly recommend them and we will be back for any storage or U-Haul rental needs.Ed V. | Overall Experience
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