The trailer was not at the location we were told to go to. After we found the new location the only person who could help us was not there, and did not arrive for 30 minutes, and when we finally got hooked up we discovered a boot on the t railer wheel and we had to wait for it to be removed. All in all the process took well over an hour.Roger R.
Customer Reviews for Cigs 4 Less
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kelly Sean M.
El cliente no dejó un comentario.mariah M.
El cliente no dejó un comentario.CARRIE S.
The customer service was great. The man working behind the counter at the cigg store / uhaul pickup & dropoff spot on L and 20th st westSARAH Y.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.Alex R.
El cliente no dejó un comentario.CANDICE S.
El cliente no dejó un comentario.MYUNG L.
El cliente no dejó un comentario.Jacob A.
The person assisting us was nice, but was not very helpful. Did not know the equipment, and how to secure car to trailer. Although he perhaps was trying his best, it is not our fault that you accepted our reservation and then sent us to a vendor rather than a service center. This vendor had no travel accessories we needed on site, and he appeared to lack experience with properly connecting car onto trailer. Our drive was much more stressful than it needed to be simply because of the poor job attaching our car to the trailer. I probably will not rent a uhaul trailer again as I do not want to rent with a vendor who doesn't know the equipment and you offered me no other choice or option.TRUDY C.
El cliente no dejó un comentario.KAILA S.
El cliente no dejó un comentario.IRAN P.
El cliente no dejó un comentario.David R.
The gentleman at Cigs for Less was so fantastic. His personality was the absolute best. He was extremely efficient.JACKLYNE G.
El cliente no dejó un comentario.FRANCISCO H.
El cliente no dejó un comentario.BRANDON B.
Got charged to much for a smaller truck then I reserved. Waited 2 days for a truck and it was small. Very unsatisfied with the uhaul experience. Not the dealers fault.WESLEY B.
Bad costumer service will not recommend to any one call costumer service never answer any questions that we're required lasted on the phone for an hour and never respond back there we're going back to back and putting on hold to the next representative and explain over and over not happy with this at all .Gaspar F.
El cliente no dejó un comentario.Pauline R.
El cliente no dejó un comentario.CRISTIAN B.
This vendor is great. Will definitely recommend to others. Gracias.JOHN B.
Nice guy straight to the point.DYLAN C.
Leave more fuel in the tank to start with, I had to add fuel at pick which was a inconvenience.Aldo L.
This was the WORST experience I have ever had renting truck to move. The representative at Cig 4 Less KNEW there was a problem with the trucks gas hose. When I picked up the truck the gas cap was opened and he said to me when checking fuel amount , â€œI hope no one has stolen the gas out.â€ However we checked and gas tank was full so I assumed gas cap must've just been left opened by accident. The trucks sit in the opened parking lot of his cigarette shop. Meanwhile, when getting ready to return the truck I go to get gas and when going to pump ALL the gas went straight to the ground. I called Cigs 4 Less and same inpatient/rude man ask, â€œwhat's wrong with you, you don't know how to pump gas.â€ I told him, â€œyes I have pumped gas for at least 30 years.â€ I took truck to the store to see if he would assist me. He came out rude looked under truck and says, â€œthe hose is looseâ€ accusing me of this. I had 2 witnesses with me. He ended up saying he put I. 8 gallons of gas and I was charged $41.61. HIGHWAY ROBBERY. I tried to put the gas in asked him to accompany me to see me attempt to put gas in which would have been at the MOST $24 bucks. Gas in the area is $2.95 per gallon, the truck does/did NOT say needs Premium. I now truly believe he may have done this to not ONLY myself and this may be how he gets extra money. His reaction was too Over the Top. I will NEVER recommend to a friend. Not even a foe. I took pictures and have video. Wish that I could upload them here.Lucinda JD C.
Very nice truckLAURA R.
This was supposed to be contactless but the dealer said it doesn't work. So not only did I have to go inside a cigarette store, but I had to deal with a very inept man. He could not spell and mixed up his numbers horribly. When checking the mileage on the truck, he grabbed my phone and started hitting accept! The mileage on the phone check in and the mileage on the truck did not match. When I returned the truck, he tried to charge me the difference which was DOUBLE the miles I drove. When I tried to explain that the mileage upon check in was incorrect he refused to listen to me. I caused such a scene that he finally threw some cash back at me for the mileage difference. I am positive he will do this to the next person too. Horrible experience!!!Nicole H.
AC DIDNOT WORK, it was dirty inside the cab and the windshield was nasty also the smell of marijuana.robert W.
I was very pleased with the whole transaction. George was a pleasure to work with. I would happily recommend this business. Also i did some phone communication with i believe 2as Ericka. She was also very pleasant to work with. Thank you for making my move easier.KATHLEEN A.
Nothing everything was super easy and fast!Victoria R.
El cliente no dejó un comentario.Lonnie H.
El cliente no dejó un comentario.George D.
Find qualified representatives to manage operations. The man I picked up from was rude and didn't understand that I had already reserved the truck. In my opinion he shouldn't be renting out the UHaul equipment. Since I already had it reserved I shouldn't have needed a new contract. This person at the cigs for less, that was there at 7 am on Saturday august 29 th 2020 felt off to me I felt like he was trying to scam me or something. Normally I have a great experience with UHaul but this one made me want to use a different service next time!ALEJANDRO A.
El cliente no dejó un comentario.Darryl B.
El cliente no dejó un comentario.CLEMENTE C.
Not deal with Contractors that are not up to par and have more than one truck to be able to switch outCANIESHA R.
-The attendant at this location never inspected the truck with me, and basically tossed me the keys. -the attendant didn't know how to print my contract -the wrong tow trailer was delivered, so i had to drive to a second location for oneVerlon A.
Thank you for being such a big help.TIFFANY W.
El cliente no dejó un comentario.kathleen J.
Everything were goodELMIRA J.
I am very gratefull to find Mr. George , he was very helpfull. I love the attention that I receive from this gentleman. I originally had reservation at Ave T in Palmdale, Please do not go this location, horrible costumer service. Go to 1951 W Avenue L, in Lancaster.MARTIN M.
El cliente no dejó un comentario.Miguel E.
El cliente no dejó un comentario.DENNIS C.
El cliente no dejó un comentario.SERGIO O.
El cliente no dejó un comentario.Greg K.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Ralph B.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Sheree K.
El cliente no dejó un comentario.ALICIA R.
El cliente no dejó un comentario.Richard G.
Did the reservation on the phone, and they evidently have nothing but the truck for my good guy where I picked it up. No blankets, no heavy duty hand truck, and no four wheel dolly. I'm a repeat customer, and very disappointed in your telephone reservation reps.Bruce S.
El cliente no dejó un comentario.Laurie G.
El cliente no dejó un comentario.Guy L.
If you said you pick up the truck at a certain time be there do not let the customer wait for 30: minutes or moreRamon C.
Great customer service. Have used this location in the past and will in the futureAngela K.
Excellent service thank youBasem M.
El cliente no dejó un comentario.Perry S.
Vehicle was clean, had good tie downs inside and very comfortable to drive. The location I rented from was convenient and the service was quick and easy on getting and returning the vehicle.Angel M.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Danny M.
Very nice truck to rent everything was in perfect conditionMack G.
El cliente no dejó un comentario.Arturomatthew M.
Had the worst experience I've ever had with your company am thinking about finding different company to do business with from now onTerry H.
This location was great. It's horrible that it took being disappointed at 3 other locations before I found one that was!Leland B.
Thank you for your help & wonderfull services.Andranick Y.
The service was smooth, efficient, and polite. Totally recomend it.Laura C.
El cliente no dejó un comentario.Vincent D.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Yolanda R.
El cliente no dejó un comentario.Melissa G.
Excellent service, highly recommend.Michael G.
Not a smoker and I did not enjoy picking up the truck inside of a cigarette store with smokers.RICHARD T.
El cliente no dejó un comentario.Charmentra G.
It's located in a liquor store. I would ask the U-Haul have it's own location. But the family was friendly, and very helpful.marquessa F.
Make sure that the manager at this location is well versed on the U-Haul contract before he is allowed to help customers. When I was given the keys to the truck, the truck had just below 3/4 tank of gas. I only used about 1/16 th of gas (one tick mark on the gas scale). When I returned the truck, the gas level was still above 5/8 of a tank just below 3/4 of a tank. According to the contract, I was prepared to pay $5.25 per gallon convencience fee for the estimaded fuel i did not replace. Instead, the owner of the cigarette shop was rude and wanted to charge me $90 dollars for gas. When I asked him why he was charging me so much he said he would lower it to $31 which still did not make any sense because that would pay for an entire tank of gas! I went to the nearest gas station and pumped a little bit of gas to bring it back with more gas than the truck had when I first picked it up. Definitely did not cost me $90 to replenish about 1/16th of gas. I came back so he could proceed with closing out of the rental. He was angry and being rude to me and trying to rush by using the UHaul app on his phone to finish the rental receipt. After he was done, I put my copy of my rental agreement in front of him and read it out loud to him ...Agree to pay a $5.25 per gallon convenience fee for the estimated fuel I do not replace. If returned with less than 1/4 tank, I agree to also pay a $30 service fee". I told him he was wrong to try to charge me $90 in the first place and that he should read and know the contract. I will never be coming back to this location and I do not recommend that anyone comes to this location. He was very unprofessional and was trying to cheat me out of my money.Brenda C.
The guy who worked at the counter in this shop was sketchy and rude as hell.Hilario S.
Very easy transaction. Very friendly, helpful and expedient! 2 thumbs up!! ????Bruce B.
Very kind and swift service!Brandi S.
Everything went well. I sign at the Uhaul rental door imdicating the location was at liquior store wouldve helped avoid confusion.Ramiro C.
El cliente no dejó un comentario.Abigayle S.
Food was left inside vehicleKyeisha S.
El cliente no dejó un comentario.Chirtopher T.
I went in for a 10' truck which they had, I drove off and immediately came back to return it the brakes weren't working properly. The guy there tested the truck and confirmed that it wasn't breaking properly. So went back in and offered me the 15' truck end up paying more for space I didn't need and of course got a truck that kills more gas....Marco L.
El cliente no dejó un comentario.Charles L.
It's a cigarette/vape shop. Overall, it was easy to return truck. There was lots of parking.Miguel R.
Good to work with, easy and helpfulMark H.
El cliente no dejó un comentario.shea N.
El cliente no dejó un comentario.jeannine S.
El cliente no dejó un comentario.Abel F.
Great customer service!!Erica R.
El cliente no dejó un comentario.Jehad A.
I was late for 1 hour due to work and they didn't have the courtesy to at least consider 1/2 the price of the late fee. I ended spending more than if had rented a moving company.FAUSTO P.
Manager at Cigs 4 Less was extremely pleasant and very professional. I would highly recommend him to others.tamara P.
El cliente no dejó un comentario.Jeff H.
Excellent customer service; friendly and helpful!John W.
El cliente no dejó un comentario.Jaime M.
Price was higher than I wanted. It said $19.95. I payed 45Cesar C.
El cliente no dejó un comentario.TABATHA H.
El cliente no dejó un comentario.Lisa A.