Customer Reviews for Cigs 4 Less
(U-Haul Neighborhood Dealer)

278 reviews

1951 W Av L   Lancaster, CA 93534

(661) 723-0613

Office Hours

  • Mon-Sat: 7 am–9 pm
  • Sun: 8 am–8 pm

Services at this Location:

Contact Us

(661) 723-0613

1951 W Av L
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–9 pm
  • Sun: 8 am–8 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They didn't have the dollys we reserved.

Phillip Manuel 
Rating:
5.0

Great people to deal with

daniel roberts 
Rating:
5.0

Customer did not leave a comment.

christopher troke 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HUERTA 
Rating:
5.0

You guys are always ready to help customers Thanks

Herbert Padilla 
Rating:
5.0

I had a really great experience at this U-Haul location. I would most definitely recommend to others. Excellent customer service!

Marlena Perrin 
Rating:
1.0

The worker told me that I had to hook up the trailer myself since he did not want to be liable for it. I am not a young man, and the effort in lifting the enclosed 6x12 trailer is still affecting my back. I went back in and asked for assistance, at which point he did come out and help. I ended up driving it to another location where the gentlemen working were more than happy to check, and correct, the hookup.

Chris Becker 
Rating:
3.0

I will not recommend u haul again, after the truck broke down, customer service did not keep me informed on when and how I would be continuing. l had to keep, calling and after my moving nightmare. The manager l spoke with to resolve my concerns has had, Two weeks and a few calls that I’ve initiated and as of this review nothing. I’m retired military and retired law enforcement so I don’t usually write reviews but felt this one needed to be done.

WALTER MORGAN 
Rating:
5.0

Nothing…everything was awesome!

Larry Oman 
Rating:
5.0

Nonething

Latricia Celestine 
Rating:
5.0

Customer did not leave a comment.

DERRICK COOPER 
Rating:
5.0

Customer did not leave a comment.

Amber Hood 
Rating:
1.0

The guy at the return location .charged me 12 dollars because I went 1 mile over the established 80 miles limit

victor calzada 
Rating:
3.0

Customer did not leave a comment.

Brenda Davis 
Rating:
5.0

Love the owner he’s friendly and respectful

Deondree Bryant 
Rating:
5.0

Excellent customer service, very satisfied.

Elianne Amaya 
Rating:
5.0

Brand new truck. Everything was perfect.

William Quick 
Rating:
4.0

I never rented a trailer from you and I haven’t been to California before in my life.

abu taher 
Rating:
5.0

Customer did not leave a comment.

Christian Ross 
Rating:
5.0

Customer did not leave a comment.

Nathan Garabedian 
Rating:
4.0

It might just be me not adjusting to recent inflation, but for a few hours of use of your smallest van $80 seems excessive. Otherwise, my experience was one of convenance and ease. Cheers! James

James Rivera 
Rating:
3.0

Personnel was great however a hold of $700 was placed on my account which was ridiculous amount plus my Acct was debited for the truck rental.

Vashti Neal 
Rating:
5.0

Customer did not leave a comment.

ANDREW FINLAY 
Rating:
5.0

Customer did not leave a comment.

robert Johnson 
Rating:
5.0

Customer did not leave a comment.

Ron Barber 
Rating:
5.0

Customer did not leave a comment.

Ron Barber 
Rating:
2.0

The person who helped me with the rental not friendly the air conditioner did not work in the truck we rented overall I would not go back to rent another truck !!!

David lewis 
Rating:
5.0

Customer did not leave a comment.

Kuleno Stoney 
Rating:
1.0

The business opened late, which made me late for my event. The truck was damaged but the company pictures showed no damage. As I tried to upload the damage pictures, the employee asked for my phone, then approved the contract before giving back the phone. I called U-haul & told them about the damage. I also took time-stamped pictures for proof. The inside was dirty & smelled strongly of cigarettes. I will use a different U-haul location next time.

CHARLES MILLER 
Rating:
5.0

The dealer place was very good. The truck with a clean I like it so much.

thomas fitzwater 
Rating:
4.0

Quick, painless and polite drop off.

Robert Reed 
Rating:
4.0

Blankets were scattered all over room and we had to gather ourselves.

Stephanie Cates 
Rating:
5.0

Customer did not leave a comment.

malena diaz 
Rating:
5.0

Excellent service and very nice staff. I would rent from Cigs 4 less again.

Lisa Orozco 
Rating:
5.0

Customer did not leave a comment.

gerardo fraire 
Rating:
5.0

Very friendly, great customer service!

Allen Mcbroom 
Rating:
5.0

It was very friendly and helpful

Cynthia Carroll 
Rating:
5.0

Staff was friendly and super helpful.

Anthony Adams 
Rating:
5.0

Check all the tires and Make Sure oil change is done

ERICK SARDARIAN 
Rating:
5.0

Customer did not leave a comment.

Richard Molina 
Rating:
3.0

Customer did not leave a comment.

Joseph Ruggless 
Rating:
5.0

Customer did not leave a comment.

Paul Mares 
Rating:
1.0

Rude customer service, didn’t have everything required for rental. Not prepared for equipment rental, no inspections realized. Wasn’t willing to provide alternatives for issues presented at the moment of rental

Ernesto Rodriguez 
Rating:
5.0

It was a very easy “at the moment” transaction.

mike metzler 
Rating:
5.0

Customer did not leave a comment.

Edwin Jenkins 
Rating:
4.0

Customer did not leave a comment.

Heather Lynch 
Rating:
5.0

Great experience! Very helpful. Would use this location again.

William Kreiger 
Rating:
5.0

Customer did not leave a comment.

Juan Corona 
Rating:
1.0

Not at all happy with the experience. The whole thing was bizarre, confusing and I ended up being totally ripped off.

jessica laNE 
Rating:
5.0

Customer did not leave a comment.

KENYETTA MCINTYRE 
Rating:
5.0

Sales Representative was very polite and courteous.

mzanisha thorpes 
Rating:
3.0

Better communication

MAURI SHEHEE 
Rating:
1.0

From the time I arrived to when I got on yhe road, it took overv3 hours. Afterv2 hours, check out was complete. I loaded the car on a trailer covered in dirt. Went strap the wheels down to find the straps had been cut by previous renter. Had to unload car and then go to another uhaul to get straps replaced.

Tim Barber 
Rating:
5.0

Customer did not leave a comment.

James Santana 
Rating:
5.0

Customer did not leave a comment.

ROBERT BURT 
Rating:
5.0

Customer did not leave a comment.

JOHN MEJIANAVARRO 
Rating:
5.0

Very nice people . Great customer service. Truck was clean, kind of felt like the tranny was slipping or something was off but worked and ran great other than that. The manual roll up windows wasn't the most convenient. I couldn't reach to roll the window up when I was on the freeway but no big deal. Would recommend.

Angela Witzke 
Rating:
5.0

Customer did not leave a comment.

PAtrick refuse 
Rating:
5.0

There is no room for improvement. Great customer service. I would highly recommend this location.

Ricky Stamps 
Rating:
4.0

Make sure you clean can interior

Lynn Thomson 
Rating:
5.0

Customer did not leave a comment.

TORREY PAEZ 
Rating:
4.0

The dolly had a flat tire. But the gentleman George that helped me was very kind and helpful. Polite and professional. I'd recommend going with him anytime.

Sean Floto 
Rating:
5.0

Excellent, superb costumer service. Clean truck, and well maintained.

marco quinhoes 
Rating:
5.0

George was the uhaul rep that helped me. He was very polite and made sure I had a great experience! We need more people like George in this world. Thank you!

George Safara 
Rating:
2.0

Did not have enough moving blankets, wanted 36, only had 16. Truck pictures used for web pickup did not match condition of truck. Clerk at store said if I disputed pictures I could not have the truck. I took the truck because I needed it and it ran great. I explained the moving pad and truck pick up situation to him. He was very professional and apologized for my inconveniences.

Luis Jimenez 
Rating:
2.0

One wiper blade was missing, and the other was barely attached. I did not notice this until it began to rain on the trip. The window was also cracked, but that was marked. Not a great experience. I would probably explore other options before using U Haul again.

Steve Parkman 
Rating:
5.0

Excellent service very friendly

BASEM MOUSSA 
Rating:
5.0

Customer did not leave a comment.

Joshua Shaw 
Rating:
5.0

Great place to get a uhaul

Billy Boughan 
Rating:
2.0

Better customer service and organization

Sage Jones 
Rating:
5.0

Customer did not leave a comment.

Ronald Reed 
Rating:
1.0

Customer did not leave a comment.

Justin Dismuke 
Rating:
5.0

Professional service, excellent job.

theodore walker 
Rating:
5.0

Customer did not leave a comment.

jehad barsoun 
Rating:
1.0

So I was told that the gas was at 3/4 tank. Got in, it was only at 1/4 tank!! But the person who drove the truck didn’t know it was supposed to be at 3/4 so since I didn’t drive it I didn’t know that it wasn’t at 3/4 so I spent $60 just to get it back at 3/4 and the person just showed me a pic of what the tank was before us driving off of the property and it was only 1/4 so I would hope that I could get reimbursed for the gas I spent because the owner didnt actually check the gas once the last customer used that truck obviously!!

Breeannah Blackshear 
Rating:
5.0

Customer did not leave a comment.

Peter Allen 
Rating:
5.0

Customer did not leave a comment.

Jalen Xue 
Rating:
5.0

Customer did not leave a comment.

Scott Clarke 
Rating:
3.0

Customer did not leave a comment.

BRENDA RICHARDS 
Rating:
1.0

This guy was even more rude than the one before. I told him I returned My truck around 8:30-8:35 am and he was arguing with me that I did not return it. He said I had to do it within business hours however my appointment to return was 8am. Yes I was late to return it by 8:30 but he could have been more nice and had better customer service. He was so rude when I asked him to repeat my email back he couldn’t and I am still yet to receive my email from him so I’m unsure if it was correct. Overall I will not recommend these U-Haul places. It saddens me because I’ve used U-Haul many times before and this was the worst situation I’ve been in.

Candy Gonzalez 
Rating:
1.0

Better costumer service.

rene guzman 
Rating:
1.0

Make sure that when a customer requests a rental be picked up in the surrounding neighborhood, that that request be honored. I had to drive an hour each way at my expense to pick up the UHaul rental. I reserved the UHaul over a month before the pick up near my home. Not acceptable! Ever!

Eric Larsen 
Rating:
3.0

Customer did not leave a comment.

Terry Konrad 
Rating:
5.0

Customer did not leave a comment.

Filemon Vargas 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD PERRY 
Rating:
5.0

Customer did not leave a comment.

VICTOR YASIN 
Rating:
5.0

Customer did not leave a comment.

Jesus Moreno 
Rating:
5.0

Man at the place was very pleasant and helpful.

DAMARIS RAMOSWARFIELD 
Rating:
5.0

Customer did not leave a comment.

Jesus Lopez 
Rating:
5.0

Customer did not leave a comment.

CARLOS IRAHETA 
Rating:
3.0

Customer did not leave a comment.

Michael PRice 
Rating:
5.0

Customer did not leave a comment.

ANTONINO VELABEAUREGARD 
Rating:
4.0

Customer did not leave a comment.

David Pineda 
Rating:
5.0

Very helpful and pleasant. Thank you U haul

SHARON KINSEY 
Rating:
2.0

Make this location not burn customers for extra cash NOT approved to take! Maybe consider getting rid of this location altogether and find a better one with Real Customer Service?

Scott Austin 
Rating:
5.0

The only issue is lack of clearly marked parking. However, the people in the store helped me in figuring out where to park.

Gerardo Linares 
Rating:
4.0

Customer did not leave a comment.

Nicholas Mills 
Rating:
2.0

The trailer was not at the location we were told to go to. After we found the new location the only person who could help us was not there, and did not arrive for 30 minutes, and when we finally got hooked up we discovered a boot on the t railer wheel and we had to wait for it to be removed. All in all the process took well over an hour.

Roger Redman 
Rating:
4.0

Customer did not leave a comment.

Kelly Sean Mclean 
Rating:
5.0

Customer did not leave a comment.

mariah moise 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top