Customer Reviews for Century Space
(U-Haul Neighborhood Dealer)

155 reviews

371 Market St   Lawrence, MA 01843

(978) 965-4750

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 965-4750

371 Market St
Lawrence, MA 01843

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelvin Flores 
Rating:
5.0

Customer service

Wagner Antonio Valenzuela Franco 
Rating:
2.0

Customer did not leave a comment.

Emmanuel Garcia 
Rating:
5.0

Buen servicio

Jesus Mejia 
Rating:
4.0

Todos muy bien

Jesus Mejia 
Rating:
5.0

Customer did not leave a comment.

dilenia valdez 
Rating:
2.0

I only used 3 miles. The gas meter was already below what was indicated before even using the vehicle. I notified the front desk and he told me it was fine and don't worry about it. I come back. The needle didn't move and told the front desk. I was charge $10 extra for the gas

Steven Courtemanche 
Rating:
5.0

Customer did not leave a comment.

kevin hagerty 
Rating:
5.0

Customer did not leave a comment.

Julio Adames 
Rating:
3.0

Customer did not leave a comment.

Brian Carlson 
Rating:
5.0

Customer did not leave a comment.

JOHN CAHILL 
Rating:
5.0

Customer did not leave a comment.

Fernando Medrano 
Rating:
5.0

Customer did not leave a comment.

Neftali Norberto 
Rating:
5.0

The check engine light was on. I informed them when I returned the truck so they could check it out I also wish the tank was filled when I picked up the truck. Thank you. I will rent here again.

Maureen Gilbert 
Rating:
4.0

office staff were helpful, personable. vehicle clean and ran great

David Parsons 
Rating:
5.0

Nothing, everything was perfect

Judith Shapiro 
Rating:
5.0

Please cancel the storage unit, the Uhaul Rep made this reservation in error. Don't need storage unit in this city/state. I'm not sure why Uhaul could not cancel this since they were able to make the reservation to begin with. Please make sure no charges are on my card for this incorrect reservation.

Elizabeth Benson  |  Reservation 
Rating:
5.0

The customer service rep was great and super friendly. 10/10 service.

Jonathan Speing 
Rating:
5.0

they are very good to people over there I have used them before and have been good to me

anna melendez 
Rating:
5.0

Nothing

Achie Akobe 
Rating:
2.0

I pay the mp tu of June monthly bill and I was the for one week, and they didn’t give me the rest of the money,

MANUEL SANCHEZAYBAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Prokopow 
Rating:
5.0

Customer did not leave a comment.

Saurabh Lodha 
Rating:
5.0

slow uhaul web sight made pick up and drop of painful

Michael Connelly 
Rating:
5.0

SEE ABOVE WORST CORPORATE CUSTOMER SERVICE DETAILS. I will not recommend UHaul to anyone. UHaul corporate customer service is not capable of actually delivering customer service. UHaul does not care at all about the time, money, and hassle they create for customers when they change your pick up location last minute.

Cathy McLaurin 
Rating:
2.0

Location was closed at pickup with no employee present, waiting 20 min for them to show up

Alexander Zicaro 
Rating:
4.0

Customer did not leave a comment.

Melissa Murphy 
Rating:
4.0

Just needed a sign on the door. Had no idea where to go.

Shawn Cormier 
Rating:
4.0

Customer did not leave a comment.

juan cordero 
Rating:
5.0

Customer did not leave a comment.

SMITH DORCE 
Rating:
5.0

The lady at location 371 market st has the best customer service ever. moving can be stressful and a pain in the neck but this lady sure can brighten up a day wish i could remember her name but you cant forget about her customer service for sure

Luis Vargas 
Rating:
5.0

I didn't catch the women's name but she was absolutely pleasant from the moment I walked in. I was in and out. Superb customer service!

Jeanette Olavarra 
Rating:
5.0

Customer did not leave a comment.

Del Marie Riley 
Rating:
5.0

Customer did not leave a comment.

Del Marie Riley 
Rating:
4.0

Customer did not leave a comment.

Lydia Figueroa 
Rating:
5.0

I had a great experience at Century Space on Market St. in Lawrence. Audrey was the greatest!!!! 👍

Louise Houle 
Rating:
5.0

Customer did not leave a comment.

Melanie Batista  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rumaldo Jimenez 
Rating:
5.0

Customer did not leave a comment.

Sabrina Henriquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Anusauskas 
Rating:
1.0

Very friendly and helpful personell! Otherwise the worst ever. Water damage in unit and the whole building completely mice infested. Had to replace an expensive mattress due to water damage and a rug. And there was mouse poop in everything. Unsanitary and a health hazard!

Thomas Kaeppeler  |  Overall Experience 
Rating:
5.0

No. I have already recommended the facility to the group that I was helping move. Keep doing what you are doing. Good price and great service.

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

ANGEL L Rosado 
Rating:
5.0

Customer did not leave a comment.

Michael Nilsson 
Rating:
5.0

Customer did not leave a comment.

Edwin Vazquez  |  Overall Experience 
Rating:
3.0

I had 2 days with the truck and I was able to do everything I needed within the first day and I wasn’t given a reimbursement on an already expensive tab. I thought a credit was definitely in order. So essentially the company can now rent the truck out sooner than planned and double dip on my hard work. I just felt robbed and unsatisfied. I wish management would reach out with some good news for this hardworking American.

Zaid Watt 
Rating:
4.0

Customer did not leave a comment.

RICHARD GRIESBACH 
Rating:
5.0

Customer did not leave a comment.

Joel Emerson 
Rating:
5.0

The only issue was that I had ordered pads, which they were out of, so they quickly removed that fee and everything else went according to plan/schedule.

eric KORSBERG 
Rating:
5.0

Customer did not leave a comment.

Moises Lantigua 
Rating:
5.0

Customer did not leave a comment.

BETSY MARRERO 
Rating:
5.0

Customer did not leave a comment.

EDUARDO PENA 
Rating:
1.0

The gas gauge was not very clear. I picked up the vehicle with a tad more than a quarter of a tank of gas. I traveled 70 miles and replaced the 3 gallons of gas used ( I actually put in 5 gallons). It appeared to the eye that I replaced the appropriate amount of gas. I returned the truck and received a surcharge of 30 dollars for insufficient gas. Essentially, I was charged about $55 for using at most $20 worth of gas. Not only will I never rent a vehicle from this location again, I have already posted negative reviews on Facebook and yelp.

Seith Bedard 
Rating:
1.0

I was charged twice and your customer service is GOD awful

Edwin Escobar 
Rating:
5.0

Customer did not leave a comment.

Josue Ruano 
Rating:
3.0

Customer did not leave a comment.

Eric Graham 
Rating:
5.0

Customer did not leave a comment.

Medardo Bano 
Rating:
5.0

The lady that work there it good she did everything in her hands to help me out

Francesco Castillo 
Rating:
5.0

Customer did not leave a comment.

Cleivy Pena Deleon 
Rating:
5.0

The service there was the best I've ever received at a uhaul location (and I've been to quite a few in both Massachusetts and Maine). I will definitely do all future business here! I felt I was treated so well that I found myself trying to go above and beyond with the cleanliness of the vehicle upon return. You really need more employees like them!!

Alan Houston 
Rating:
4.0

Customer did not leave a comment.

Henry Ty 
Rating:
4.0

The manager displayed exceptional customer service.

Keith Connors 
Rating:
4.0

Customer did not leave a comment.

Richard Bare 
Rating:
5.0

Customer did not leave a comment.

Michael Novak 
Rating:
5.0

Customer did not leave a comment.

Brianda Valerio 
Rating:
5.0

Estuvo todo bien

Zapata Guerrero 
Rating:
5.0

Audrey in the office was amazing. She has an outstanding personality and did a very nice job of handling me, and everyone else who came into the office while I was waiting. She made the experience seamless. The downside: we expected contactless, arrived early as we were told to do via websites and then email confirmation only to find the doors locked and a message on our smartphone saying sorry you can’t pick this up until the office opens, an hour later!!!!!! This issue needs to be resolved from your website which cost us time and money. Audrey saved the day.

Stacy Guinee 
Rating:
5.0

Just make sure any objects left inside be removed. If not it was excellent using it.

Newton Achu 
Rating:
4.0

When I picked up the vehicle, it had puke on the passengers side which I didn't see because it was parked too close to the other vehicles, the washer fluid was empty, which I had to purchase some, the rear drivers tail light does not work for any function, it needed an oil change when picked up and the shocks are worn out causing it to bounce while on the highway. Just picked up another vehicle and this one needs an oil change and wiper fluid also. These trucks are not maintained at all. Fire the maintenance crew. I'll maintain them for a fee since no one else does it.

ron schutt 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GENTILE 
Rating:
5.0

Audrey was VERY helpful, THANK YOU!!

Thomas Marcotte 
Rating:
5.0

Customer did not leave a comment.

Zoila Cruz 
Rating:
5.0

Great service, professional staff , would highly recommend

Wayne Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Vizcaino 
Rating:
5.0

Customer did not leave a comment.

Tianhong Chen 
Rating:
5.0

Customer did not leave a comment.

Paul Cowley 
Rating:
5.0

Customer did not leave a comment.

Michael Letourneau 
Rating:
5.0

Customer did not leave a comment.

NIKOLAY NEMCHUK 
Rating:
3.0

The location and the employee were great. However the use of the mobile check-in was an incredible pain that wasted over 40 minutes. Ultimately I had to check in through the regular office.

STEFANI FORGIONE 
Rating:
5.0

The gal who runs the office was FABULOUS!

Karen Jones 
Rating:
5.0

Customer did not leave a comment.

JOSE MENA GARCIA 
Rating:
5.0

Customer did not leave a comment.

RUTH PEREZ 
Rating:
5.0

Not sure? our rental went off without a hitch, the equipment was clean and in really good condition. We were not worried that the truck was going to break down in the middle of your day or the suspension was shoddy. Thank you for ease of mind.

JAMES MOTTOLA 
Rating:
5.0

Customer did not leave a comment.

LISA ULIANO 
Rating:
5.0

Customer did not leave a comment.

Leslie Dumont 
Rating:
5.0

Customer did not leave a comment.

DIANA MUESES 
Rating:
5.0

Audrey as always was extremely helpful and would not hasty to tell anyone to go there, again thank you Audrey

WAYNE SCOTT 
Rating:
5.0

Customer did not leave a comment.

WAYNE SCOTT 
Rating:
5.0

It was excelent place to have my things

Wilma Santiago-Arroyo  |  Overall Experience 
Rating:
5.0

Nothing. Excellent

RAMIRO TAVERAS 
Rating:
5.0

Nothing

DOROTHY PINET 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS WILDASON-FERRERI 
Rating:
5.0

Terrible experience with the app. But the person in charge was extremely helpful

Edgar Escalante 
Rating:
5.0

Customer did not leave a comment.

MARK CORA 
Rating:
5.0

Customer did not leave a comment.

Carolina Medina 
Rating:
5.0

Great 👍

LUIS CARO 
Rating:
5.0

Extremely pleasant staff to work with. Reasonable rates. Very easy check out process and I used the app for an after-hours check in. Overall an excellent experience to make the move a hassle free.

DONALD ROMANO 
Rating:
5.0

Customer did not leave a comment.

Heather Lawrence 
Rating:
5.0

Audrey was incredible. Will be back again. Thank you so much for your effort and help!

ROBERT PRUYNE 
Rating:
5.0

very nice customer skills. unlike the manager in wilmington mass she is very unprofessional and has no clue how to help a customer.

MICHAEL SPENCER 
Rating:
5.0

Staff was very accommodating and friendly.

PHILIP DOHERTY 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO ALON 
Rating:
5.0

I was very happy with the vehicle performance and the cleanliness of it. Your receptionist was very courteous and helpful. Thank you

JOHN GRASSO 
Rating:
5.0

Customer did not leave a comment.

JUANERNESTO VASQUEZ 
Rating:
5.0

I didn’t have any food in my storage space but when I went to take my things out there was a lot of mice drops in almost all my belongins I even found one dead mice. I think the owners and the customers should take a little more care about their spaces.

Jennifer ACOSTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO TORRES 
Rating:
5.0

If this site had ball hitches in stock we would not have had to go to the Lawrence Broadway store. We spent quite some time at that store as they did not have adequate staff. Also the Broadway Lawrence location is awful and there is no parking.

MARYALICE BRADISH 
Rating:
5.0

Nice and secure and easy to find location. Big driveway to maneuver the trailer. Pleasant and helpful staff. Only suggestion would be to post the correct hours on the website. The website states they open at 9am, but they open st 8am.

Robert Mckersie 
Rating:
5.0

There was one lonely employee, abandoned by the bosses. They didn’t have the 20’ truck I reserved a WEEK early. This one worker handled it perfect, I’ll use this location just for her. U Haul sucks, they run the numbers too close. But there’s nothing like a good employee.

JEFFREY BELAND 
No reviews have been submitted for this location.

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