Customer Reviews for Century Space
(U-Haul Neighborhood Dealer)

Rating:

3.0

I reserved 2 furniture dollys, 1 utility dolly, and 6 furniture pads, and was told the location had none of these. I understand there is a shortage in the area but still, extremely frustrating.

Rating:

5.0

Customer service

Rating:

5.0

Buen servicio

Rating:

4.0

Todos muy bien

Rating:

2.0

I only used 3 miles. The gas meter was already below what was indicated before even using the vehicle. I notified the front desk and he told me it was fine and don't worry about it. I come back. The needle didn't move and told the front desk. I was charge $10 extra for the gas

Rating:

5.0

The check engine light was on. I informed them when I returned the truck so they could check it out I also wish the tank was filled when I picked up the truck. Thank you. I will rent here again.

Rating:

4.0

office staff were helpful, personable. vehicle clean and ran great

Rating:

5.0

Nothing, everything was perfect

Rating:

5.0

Please cancel the storage unit, the Uhaul Rep made this reservation in error. Don't need storage unit in this city/state. I'm not sure why Uhaul could not cancel this since they were able to make the reservation to begin with. Please make sure no charges are on my card for this incorrect reservation.

Rating:

5.0

The customer service rep was great and super friendly. 10/10 service.

Rating:

5.0

they are very good to people over there I have used them before and have been good to me

Rating:

5.0

Nothing

Rating:

2.0

I pay the mp tu of June monthly bill and I was the for one week, and they didn’t give me the rest of the money,

Rating:

5.0

slow uhaul web sight made pick up and drop of painful

Rating:

5.0

SEE ABOVE WORST CORPORATE CUSTOMER SERVICE DETAILS. I will not recommend UHaul to anyone. UHaul corporate customer service is not capable of actually delivering customer service. UHaul does not care at all about the time, money, and hassle they create for customers when they change your pick up location last minute.

Rating:

2.0

Location was closed at pickup with no employee present, waiting 20 min for them to show up

Rating:

4.0

Just needed a sign on the door. Had no idea where to go.

Rating:

5.0

The lady at location 371 market st has the best customer service ever. moving can be stressful and a pain in the neck but this lady sure can brighten up a day wish i could remember her name but you cant forget about her customer service for sure

Rating:

5.0

I didn't catch the women's name but she was absolutely pleasant from the moment I walked in. I was in and out. Superb customer service!

Rating:

5.0

I had a great experience at Century Space on Market St. in Lawrence. Audrey was the greatest!!!! 👍

Rating:

1.0

Very friendly and helpful personell! Otherwise the worst ever. Water damage in unit and the whole building completely mice infested. Had to replace an expensive mattress due to water damage and a rug. And there was mouse poop in everything. Unsanitary and a health hazard!

Rating:

5.0

No. I have already recommended the facility to the group that I was helping move. Keep doing what you are doing. Good price and great service.

Rating:

3.0

I had 2 days with the truck and I was able to do everything I needed within the first day and I wasn’t given a reimbursement on an already expensive tab. I thought a credit was definitely in order. So essentially the company can now rent the truck out sooner than planned and double dip on my hard work. I just felt robbed and unsatisfied. I wish management would reach out with some good news for this hardworking American.

Rating:

5.0

The only issue was that I had ordered pads, which they were out of, so they quickly removed that fee and everything else went according to plan/schedule.

Rating:

1.0

The gas gauge was not very clear. I picked up the vehicle with a tad more than a quarter of a tank of gas. I traveled 70 miles and replaced the 3 gallons of gas used ( I actually put in 5 gallons). It appeared to the eye that I replaced the appropriate amount of gas. I returned the truck and received a surcharge of 30 dollars for insufficient gas. Essentially, I was charged about $55 for using at most $20 worth of gas. Not only will I never rent a vehicle from this location again, I have already posted negative reviews on Facebook and yelp.

Rating:

1.0

I was charged twice and your customer service is GOD awful

Rating:

5.0

The lady that work there it good she did everything in her hands to help me out

Rating:

5.0

The service there was the best I've ever received at a uhaul location (and I've been to quite a few in both Massachusetts and Maine). I will definitely do all future business here! I felt I was treated so well that I found myself trying to go above and beyond with the cleanliness of the vehicle upon return. You really need more employees like them!!

Rating:

4.0

The manager displayed exceptional customer service.

Rating:

5.0

Estuvo todo bien

Rating:

5.0

Audrey in the office was amazing. She has an outstanding personality and did a very nice job of handling me, and everyone else who came into the office while I was waiting. She made the experience seamless. The downside: we expected contactless, arrived early as we were told to do via websites and then email confirmation only to find the doors locked and a message on our smartphone saying sorry you can’t pick this up until the office opens, an hour later!!!!!! This issue needs to be resolved from your website which cost us time and money. Audrey saved the day.

Rating:

5.0

Just make sure any objects left inside be removed. If not it was excellent using it.

Rating:

4.0

When I picked up the vehicle, it had puke on the passengers side which I didn't see because it was parked too close to the other vehicles, the washer fluid was empty, which I had to purchase some, the rear drivers tail light does not work for any function, it needed an oil change when picked up and the shocks are worn out causing it to bounce while on the highway. Just picked up another vehicle and this one needs an oil change and wiper fluid also. These trucks are not maintained at all. Fire the maintenance crew. I'll maintain them for a fee since no one else does it.

Rating:

5.0

Audrey was VERY helpful, THANK YOU!!

Rating:

5.0

Great service, professional staff , would highly recommend

Rating:

3.0

The location and the employee were great. However the use of the mobile check-in was an incredible pain that wasted over 40 minutes. Ultimately I had to check in through the regular office.

Rating:

5.0

The gal who runs the office was FABULOUS!

Rating:

5.0

Not sure? our rental went off without a hitch, the equipment was clean and in really good condition. We were not worried that the truck was going to break down in the middle of your day or the suspension was shoddy. Thank you for ease of mind.

Rating:

5.0

Audrey as always was extremely helpful and would not hasty to tell anyone to go there, again thank you Audrey

Rating:

5.0

It was excelent place to have my things

Rating:

5.0

Nothing. Excellent

Rating:

5.0

Nothing

Rating:

5.0

Terrible experience with the app. But the person in charge was extremely helpful

Rating:

5.0

Great 👍

Rating:

5.0

Extremely pleasant staff to work with. Reasonable rates. Very easy check out process and I used the app for an after-hours check in. Overall an excellent experience to make the move a hassle free.

Rating:

5.0

Audrey was incredible. Will be back again. Thank you so much for your effort and help!

Rating:

5.0

very nice customer skills. unlike the manager in wilmington mass she is very unprofessional and has no clue how to help a customer.

Rating:

5.0

Staff was very accommodating and friendly.

Rating:

5.0

I was very happy with the vehicle performance and the cleanliness of it. Your receptionist was very courteous and helpful. Thank you

Rating:

5.0

I didn’t have any food in my storage space but when I went to take my things out there was a lot of mice drops in almost all my belongins I even found one dead mice. I think the owners and the customers should take a little more care about their spaces.