I had 2 days with the truck and I was able to do everything I needed within the first day and I wasn't given a reimbursement on an already expensive tab. I thought a credit was definitely in order. So essentially the company can now rent the truck out sooner than planned and double dip on my hard work. I just felt robbed and unsatisfied. I wish management would reach out with some good news for this hardworking American.Zaid W.
Customer Reviews for Century Space
(U-Haul Neighborhood Dealer)
Lawrence, MA 01843
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.Joel E.
The only issue was that I had ordered pads, which they were out of, so they quickly removed that fee and everything else went according to plan/schedule.eric K.
El cliente no dejó un comentario.Moises L.
El cliente no dejó un comentario.BETSY M.
El cliente no dejó un comentario.EDUARDO P.
The gas gauge was not very clear. I picked up the vehicle with a tad more than a quarter of a tank of gas. I traveled 70 miles and replaced the 3 gallons of gas used ( I actually put in 5 gallons). It appeared to the eye that I replaced the appropriate amount of gas. I returned the truck and received a surcharge of 30 dollars for insufficient gas. Essentially, I was charged about $55 for using at most $20 worth of gas. Not only will I never rent a vehicle from this location again, I have already posted negative reviews on Facebook and yelp.Seith B.
I was charged twice and your customer service is GOD awfulEdwin E.
El cliente no dejó un comentario.Josue R.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.Medardo B.
The lady that work there it good she did everything in her hands to help me outFrancesco C.
El cliente no dejó un comentario.Cleivy P.
The service there was the best I've ever received at a uhaul location (and I've been to quite a few in both Massachusetts and Maine). I will definitely do all future business here! I felt I was treated so well that I found myself trying to go above and beyond with the cleanliness of the vehicle upon return. You really need more employees like them!!Alan H.
El cliente no dejó un comentario.Henry T.
The manager displayed exceptional customer service.Keith C.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Brianda V.
Estuvo todo bienZapata G.
Audrey in the office was amazing. She has an outstanding personality and did a very nice job of handling me, and everyone else who came into the office while I was waiting. She made the experience seamless. The downside: we expected contactless, arrived early as we were told to do via websites and then email confirmation only to find the doors locked and a message on our smartphone saying sorry you can't pick this up until the office opens, an hour later!!!!!! This issue needs to be resolved from your website which cost us time and money. Audrey saved the day.Stacy G.
Just make sure any objects left inside be removed. If not it was excellent using it.Newton A.
When I picked up the vehicle, it had puke on the passengers side which I didn't see because it was parked too close to the other vehicles, the washer fluid was empty, which I had to purchase some, the rear drivers tail light does not work for any function, it needed an oil change when picked up and the shocks are worn out causing it to bounce while on the highway. Just picked up another vehicle and this one needs an oil change and wiper fluid also. These trucks are not maintained at all. Fire the maintenance crew. I'll maintain them for a fee since no one else does it.ron S.
El cliente no dejó un comentario.JOSEPH G.
Audrey was VERY helpful, THANK YOU!!Thomas M.
El cliente no dejó un comentario.Zoila C.
Great service, professional staff , would highly recommendWayne S. | Overall Experience
El cliente no dejó un comentario.Juan Carlos V.
El cliente no dejó un comentario.Tianhong C.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.NIKOLAY N.
The location and the employee were great. However the use of the mobile check-in was an incredible pain that wasted over 40 minutes. Ultimately I had to check in through the regular office.STEFANI F.
The gal who runs the office was FABULOUS!Karen J.
El cliente no dejó un comentario.JOSE M.
El cliente no dejó un comentario.RUTH P.
Not sure? our rental went off without a hitch, the equipment was clean and in really good condition. We were not worried that the truck was going to break down in the middle of your day or the suspension was shoddy. Thank you for ease of mind.JAMES M.
El cliente no dejó un comentario.LISA U.
El cliente no dejó un comentario.Leslie D.
El cliente no dejó un comentario.DIANA M.
Audrey as always was extremely helpful and would not hasty to tell anyone to go there, again thank you AudreyWAYNE S.
El cliente no dejó un comentario.WAYNE S.
It was excelent place to have my thingsWilma S. | Overall Experience
Nothing. ExcellentRAMIRO T.
El cliente no dejó un comentario.NICHOLAS W.
Terrible experience with the app. But the person in charge was extremely helpfulEdgar E.
El cliente no dejó un comentario.MARK C.
El cliente no dejó un comentario.Carolina M.
Great 👍LUIS C.
Extremely pleasant staff to work with. Reasonable rates. Very easy check out process and I used the app for an after-hours check in. Overall an excellent experience to make the move a hassle free.DONALD R.
El cliente no dejó un comentario.Heather L.
Audrey was incredible. Will be back again. Thank you so much for your effort and help!ROBERT P.
very nice customer skills. unlike the manager in wilmington mass she is very unprofessional and has no clue how to help a customer.MICHAEL S.
Staff was very accommodating and friendly.PHILIP D.
El cliente no dejó un comentario.GUILLERMO A.
I was very happy with the vehicle performance and the cleanliness of it. Your receptionist was very courteous and helpful. GraciasJOHN G.
El cliente no dejó un comentario.JUANERNESTO V.
I didn't have any food in my storage space but when I went to take my things out there was a lot of mice drops in almost all my belongins I even found one dead mice. I think the owners and the customers should take a little more care about their spaces.Jennifer A. | Overall Experience
El cliente no dejó un comentario.FERNANDO T.
If this site had ball hitches in stock we would not have had to go to the Lawrence Broadway store. We spent quite some time at that store as they did not have adequate staff. Also the Broadway Lawrence location is awful and there is no parking.MARYALICE B.
Nice and secure and easy to find location. Big driveway to maneuver the trailer. Pleasant and helpful staff. Only suggestion would be to post the correct hours on the website. The website states they open at 9am, but they open st 8am.Robert M.
There was one lonely employee, abandoned by the bosses. They didn't have the 20' truck I reserved a WEEK early. This one worker handled it perfect, I'll use this location just for her. U Haul sucks, they run the numbers too close. But there's nothing like a good employee.JEFFREY B.
Great customer service. Quick and easy.WALTER H.
El cliente no dejó un comentario.ERIKA R.
El cliente no dejó un comentario.KAISHA R.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Felix A.
El cliente no dejó un comentario.MIRIAM G.
El cliente no dejó un comentario.JACQUELINE B.
Audrey was absolutely great to work with - and I appreciate her securing the pads I needed. Adam, I believe - or maybe Adams? - was very helpful when I had a question.JOHN F.
El cliente no dejó un comentario.Nereida S.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.Jesus M.
Audrey and her staff were fantastic! I'd rent again from them!Jason M.
Systems were not working properly, making pick up a headache. Drove the vehicle off the premises to then find that there was only a quarter of a tank of gas in it, not the 1/2 tank that was specified in the contract. Additionally there was a big broken cabinet/shelf left behind in the truck that was a major inconvenience for me during a stressful move. Over all, very poor experience.Paul Z.
El cliente no dejó un comentario.SCOTT M.
The truck were not cleaned or sanitized. The front where I drive was dusty and sticky.. would have benefited from a wipe downKELLYNETTE G.
Service was excellent, love the lady she was amazing and extremely helpful.LOURDES P.
As smooth as it could go. Thank you.Brian H.
El cliente no dejó un comentario.JERICA D.
El cliente no dejó un comentario.Karolyvette C.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.EDER P.
El cliente no dejó un comentario.MARIA V.
Excellent service Thank you.RICHARD R.
El cliente no dejó un comentario.Minjae P.
El cliente no dejó un comentario.Clyde S.
Excellent service. I was in and out when I went to pick up the rental. No issues when returning. I highly recommend this location.Diego M.
The truckshare pick up did not work, so I'm very glad that I scheduled the pickup during business hours. However, even with the amazing staff member (I can't remember her name) trying her hardest to execute my reservation the software simply would not let her because I had tried to use the truckshare pick up option. It took much longer than necessary to do the pickup, especially considering COVID, but she was very helpful.Conner B.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Kristoff G.
Audrey was very helpful and sweet. Sadly a mistake was made- I was charged for a dolly and a misplacement fee although I never got the dolly. Had to call several times and still haven't been refunded even though it was a silly mistake.Cecilia M R.
The gear shift changer was a bit finicky. Had trouble at times getting it to shift into the right gear. But the pick-up/drop-off service was excellent, and I appreciated that they increased my mileage allowance to allow for getting from the location to my house to our destination and back. The initial estimate would have left me short by 30 miles.jeff D.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Vera I.
El cliente no dejó un comentario.Dana H.
I return the truck and they charge me 4 times 25 dolara after I dropped the trucksaul O.
Audrey was very nice and helpful.Jeffrey R.
El cliente no dejó un comentario.Jeremy C.
Servicios adicionales en esta ubicación
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