Customer Reviews for Brown's Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)

667 reviews

7735 Martinsburg Pike   Shepherdstown, WV 25443
(Route 45)

(304) 876-6925

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 876-6925

7735 Martinsburg Pike
Shepherdstown, WV 25443
(Route 45)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Tara Araya 
Rating:
3.0

Staff was very nice

REGINA CORDONE 
Rating:
5.0

Great experience. Everything was exactly how I wanted. Great service and equipment.

Mark Kemp 
Rating:
5.0

Customer did not leave a comment.

John Hart 
Rating:
5.0

Customer did not leave a comment.

Richard Avioli 
Rating:
5.0

Customer did not leave a comment.

Wolfgang Pordzik 
Rating:
4.0

Customer did not leave a comment.

Daniel Davis 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH YOWELL 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARTER 
Rating:
5.0

Customer did not leave a comment.

Donald Wright 
Rating:
5.0

Customer did not leave a comment.

Frank Allnutt 
Rating:
5.0

Customer did not leave a comment.

GEORGE ADAMS 
Rating:
5.0

There is no posted signs or information when returning and no one is present as to where you should return the vehicle or in this case the trailer. Please see above comments.

BRUCE LATTANZI 
Rating:
3.0

The truck was picked with less than a half tank of gas but the person checking it out had it marked as a have tank. It took 10 gallons of gas to get it to a half tank. This was an unexpected cost that I had to incur beyond the rental agreement total. I rented a different 26' uhaul and the ride suspension was horrible. The previous truck suspension I rented was much better.

RANDY RUNKLES 
Rating:
5.0

Customer did not leave a comment.

Omar Sheyyab 
Rating:
5.0

This location needs no improvement,they are awesome.

STEVEN PINKLEY 
Rating:
5.0

Nothing -- great easy experience.

Billie Garde 
Rating:
2.0

Have accessible WiFi for 24/7 pick up. Terrible WiFi or mobile access which is needed to check in and out. I could not complete my check in or check out on my phone. It timed out. Over an hour to try to get the van. The van was clean and well maintained except for the razor blade that was in the cupholder

KARA BROOKS 
Rating:
5.0

I highly recommend Brown’s Tire Towing in Shepherdstown, WV - if you need a UHaul vehicle - and also if you need service for your car. Great professional service and easy parking for your own car.

Wolfgang Pordzik 
Rating:
5.0

Check engine light was on. Five year old battery killed by flashers, had to jump start.

CHARLES FORD 
Rating:
5.0

Brown’s Tire…is a great Rental Location. Highly professional. I can recommend it.

Wolfgang Pordzik 
Rating:
4.0

The dropoff process using the app was even worse than the pickup! It took me 30 minutes just to advance through the questions for the dropoff process. I also had to go inside to the provider while helpful rather than receive confirmation through the app. Again, I will NEVER use Uhaul again due to a piss poor app and checkout/checkin process.

Karlo Llamado 
Rating:
5.0

Customer did not leave a comment.

Larry Johnson 
Rating:
5.0

Clean the windshield

KATHLEEN SANDERS 
Rating:
5.0

Was perfect!! Thank you

CLAUDIA ZUNINIGA 
Rating:
4.0

Customer did not leave a comment.

Merle Turner 
Rating:
5.0

Customer did not leave a comment.

James Howell 
Rating:
5.0

Customer did not leave a comment.

Scott Rockwell 
Rating:
4.0

Have someone actually show all the workings of the vehicle, how to open the back, how to let down the walkway, etc. I felt very abandoned.

CORNELIA SIMON 
Rating:
5.0

Customer did not leave a comment.

Brian Crespo 
Rating:
5.0

Customer did not leave a comment.

Don Sheehan 
Rating:
5.0

Customer did not leave a comment.

George Miller 
Rating:
4.0

Customer did not leave a comment.

joscelyn horton 
Rating:
5.0

excellent service , Great people

JASON BUODREAUX 
Rating:
5.0

Customer did not leave a comment.

VINCENT CHICTAIRICHI 
Rating:
5.0

Customer did not leave a comment.

DAVID MELTZER 
Rating:
5.0

Quick and efficient. Will be renting from here again. Staff were friendly and very helpful.

William Machen 
Rating:
5.0

Customer did not leave a comment.

catherine delaney-doss 
Rating:
5.0

Customer did not leave a comment.

Christine Wiegman 
Rating:
2.0

Trailer shakes while towing between certain speeds. Trailer has major rust that has been poorly repaired over the years. Several spots are rusted completely through the trailer. I rented this trailer a year ago and it was in poor condition. No changes have been made even though I brought up the same issues with the shop last year when renting. Due to no other trailers available, I was forced to use this trailer both times. Due to the company not having safe trailers, I will never again utilize this location for trailer renting.

Kirk Rude 
Rating:
5.0

Customer did not leave a comment.

Rebecca Powers 
Rating:
5.0

Customer did not leave a comment.

ALBERTA JENKINS 
Rating:
3.0

It's convenient, but has no moving supplies. The truck and the furniture pads were fine, but I would like to have gotten some packing materials and they weren't available.

Garrett Moran 
Rating:
5.0

Customer did not leave a comment.

Christine Wiegman 
Rating:
5.0

Customer did not leave a comment.

Chris Lewis 
Rating:
5.0

No Improvement necessary. Great service!

HENRY MORROW 
Rating:
5.0

The staff there was very helpful and knowledgeable.

Janet Younkin 
Rating:
4.0

Customer did not leave a comment.

William Denning 
Rating:
5.0

Customer did not leave a comment.

Paul Cecil 
Rating:
5.0

Customer did not leave a comment.

James Nolan 
Rating:
5.0

Customer did not leave a comment.

James Hubbard 
Rating:
5.0

Customer did not leave a comment.

SHEILA BRYANT 
Rating:
5.0

Very warm and receptive

Edmond grantham 
Rating:
5.0

He did not have a truck I needed available but he checked around n found the size truck I needed. I really appreciated that. Thank you.

michael ford 
Rating:
5.0

Customer did not leave a comment.

Christopher Hicks 
Rating:
5.0

Customer did not leave a comment.

Kathleen Stinefelt 
Rating:
5.0

Thanks again for your service!

Brandon TARNER 
Rating:
5.0

Customer did not leave a comment.

JEFF PILOT 
Rating:
5.0

Customer did not leave a comment.

JOHNE DUNNE 
Rating:
5.0

Easy drop off!!

Bryan Pangle 
Rating:
3.0

Customer did not leave a comment.

Christopher Phelps 
Rating:
5.0

Excellent experience /!Thanks

JIM CAIN 
Rating:
5.0

Great business to deal with. Very friendly and helpful.

Gregory Finch 
Rating:
5.0

Customer did not leave a comment.

RICKY ANDERSON 
Rating:
4.0

The website and app are terrible. Timed out for both the check in and return.

Brendan Curley 
Rating:
5.0

I have used this location in the past and they have always given me efficient prompt service.

Ron Garvin 
Rating:
5.0

Customer did not leave a comment.

Kay Vieyra 
Rating:
5.0

Customer did not leave a comment.

Ron Garvin 
Rating:
4.0

Customer did not leave a comment.

John Sanders 
Rating:
5.0

Easy pick up and delivery! 👍

Jane Mcdowell 
Rating:
3.0

Customer did not leave a comment.

Robert Courie 
Rating:
5.0

Customer did not leave a comment.

Thomas Padrutt 
Rating:
5.0

Customer did not leave a comment.

Shane Albright 
Rating:
5.0

Customer did not leave a comment.

Marc Mayrand 
Rating:
5.0

This location provided the service that I expect from U-Haul. Friendly professional staff, wearing clothes. Location was clean, easy to access, and conveniently located. Drop-off was easy and timely. I highly recommend this location and the staff there.

Jennifer Barre 
Rating:
5.0

Customer did not leave a comment.

Stuart Younkin 
Rating:
5.0

Staff was extremely helpful.

Robert Andrey 
Rating:
1.0

This is the second time my u boxes were not delivered to my home as scheduled !!! I now have another company scheduled to pick up my u boxes for delivery and unload this coming Monday. Unfortunately they can only get 2 boxes at a time and it will take a lot more time and money for delivery and unloading of my u boxes since U-Haul could not do their job.

Tammy Carter 
Rating:
5.0

The packing blankets took up space I would have liked to use for what I was hauling. I had to change up how I packed the truck so I could work around the blankets

WILLIAM Unger 
Rating:
4.0

Customer did not leave a comment.

ERIC HUFF 
Rating:
5.0

Customer did not leave a comment.

Samuel Vitale 
Rating:
3.0

Trailer was in poor structural condition, multiple structural areas were rusted completely through with recent paint attempting to make the trailer look in better condition. Trailer had moderate to severe vibration between 50-55 mph. Tires were mismatched and in different wear stages, resulting in poor performance and vibration. License plate was hanging on my a small screw and piece of the license plate, the other plate hole was ripped out prior to rental, had to secure with zip ties.

Kirk Rude 
Rating:
5.0

Customer did not leave a comment.

GEORGE ALWIN 
Rating:
5.0

Customer did not leave a comment.

Cherica Ibarra 
Rating:
1.0

Customer did not leave a comment.

Darein Cheek 
Rating:
5.0

Customer did not leave a comment.

Douglas Luzier 
Rating:
5.0

Customer did not leave a comment.

Judy Haines 
Rating:
5.0

The owner was very helpful and accommodating

Dennis Woolwine 
Rating:
5.0

just wish it had a backup camera

ashley musselwhite 
Rating:
5.0

Customer did not leave a comment.

Dale Smythe 
Rating:
5.0

Customer did not leave a comment.

James Howell 
Rating:
5.0

Customer did not leave a comment.

Roger Orman 
Rating:
5.0

Although I recognize that the business is run well and the facility was very neat and clean, the tires on the trailer I rented needed to have air in all the tires. On one tire in particular, the air in the tire was half of the required amount and leaked nearly 10 lbs per day. I had to seek an air pump daily to keep up with the proper pressure which was an inconvenience to say the least.

Clifford Koenig 
Rating:
5.0

Customer did not leave a comment.

bryan stump 
Rating:
5.0

Quick, convenient, good service.

Bruce Staskiews 
Rating:
5.0

Everything was great

Maura O'Brien 
Rating:
3.0

Had problems getting a receipt and person did not give me all information that he should have given

DORIS PETERSON 
Rating:
5.0

Ronnie was great. The trailer was clean and in good shape. In fact, there were even a few moving blankets inside that came in handy. Any time I need anything through Uhaul, Brown's will be the only location i use. (Whenever possible)

Ron Smisek 
Rating:
5.0

A perfect experience. Thank you!

Robert Mahoney 
Rating:
5.0

Customer did not leave a comment.

Roderico Acevedo 
Rating:
2.0

Terrible customer service specifically the older lady at the front.

jeremy whiting  |  Overall Experience 
No reviews have been submitted for this location.

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