El cliente no dejó un comentario.TONY LEE C.
Customer Reviews for Browns Tire Towing & Auto Inc
(Distribuidor de U-Haul del vecindario)
Shepherdstown, WV 25443
Services at this Location:
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- 5/15/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck we received was a newer one, (15,000) miles) which we appreciated, however, there was a transmission issue that Thank goodness we were not towing anything because the tow feature was broken. Then upon returning, I received multiple calls to bring the truck back before our drop off time. So we dropped it off a day early. The only time we were available to drop it off was after hours. So now, I get billed for after hour drop off? We will not use Uhaul going forward.Barbara A.
close to new house.abraham D.
First, I reserved a truck through the uhaul 1 800 number 4 weeks in advance. When I called to confirm the week before to my local rental dealer they had no record of my reservation, even with a confirmation #. Luckily, they had ONE 26' truck available for my move or another rental company would have had my business. Second, the local rental company, browns tire and auto in martinsburg, wv, were less than informative at pickup. Scott basically handed me the keys, said the "truck is over there, note milage and gas" and that was it. I do have some experience driving trucks from years ago, a 10 ton dump but, a novice would be lost. In any event, I had the truck for 2 days and got my household moved.Robert L.
El cliente no dejó un comentario.WILLIAM L.
The service was great, I pulled a 4x8 over 1100 miles and hardly knew it was behind me. Picking it up and dropping it off both was a test in patience because of the procedure online. My time is important to me and both took too much of it. If one must pull a trailer however, Uhaul is recommended.Denis M.
El cliente no dejó un comentario.DAVID Z.
El cliente no dejó un comentario.Hannon M.
El cliente no dejó un comentario.GREG L.
Highly recommend this location and staffKevin M.
This experience was absolutely amazing! Brown's took care of us and made the whole process as streamlined as possible! We had tried to reach out to 4 other locations closer to us Cupp's, Global preowned, Inwood mini storage, and one other location ALL either didn't answer or wanted to leave a voicemail. The reviews also for these locations were not very good specifically in relation to the UHaul rentals, hidden fees, unkempt trucks, poor customer service etc. someone should review these locations above they are hurting your potential business. We can not however say any of those things about Brown's tire and towing! Amazing experience and if we ever need a UHaul again you can believe this is where we will go. AAA+!ASIA IRENE N.
No complaints. Location and equipment met or exceeded expectations.JEFF C.
great professional service.JUDY S.
El cliente no dejó un comentario.NICOLE LYNN F.
El cliente no dejó un comentario.Spencer W.
El cliente no dejó un comentario.David Alan D.
El cliente no dejó un comentario.Jackie V.
Quick, easy drop-off. Great customer service!Robert W.
The location was fine, although they changed our pickup time from 10 am to 8am the day before we were to come, and then the truck and UBox weren't ready at 8 after we'd driven 45 min to get there. UHaul was TERRIBLE. First the Ubox was not slated for pickup on the correct day. Correcting that on the phone w/ a rep took over 4 hours!! The online system couldn't link our reservation with our account, even after an additional hour on the phone with another rep! Therefore we couldn't use our phones for contactless pickup or dropoff. Our online reservation did not have Safemove, and we didn't want it. However, we have been charged for it and the location says there is nothing they can do. We will never use UHaul again.ROBERT D.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.SHANIQUA MONET J.
50 minutes late charged extra day 2 unused masks accidentlly left on dashboard. $35 more gas then what I left with charged $28 fuel fee way to treat a 15 year uhaul customerVADA S.
El cliente no dejó un comentario.DAVID LYNN R.
Nothing great overall experienceBRIAN W.
Very friendly and helpful. âï¸âï¸âï¸âï¸âï¸Marty H.
El cliente no dejó un comentario.ROBERT BERRY S.
Always a pleasure to deal with Brown's staff.David M.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Winter H.
El cliente no dejó un comentario.JASONJAMES S.
Cant think of a single thing. Owner was very helpful. Telling us about local traffic issues and advice to get where we were going. That was extremely helpful. Went over all the details regarding the rental. Those little truck/vans are wonderful and easy to drive , even in traffic.TERRY C.
Ronnie Brown was extremely helpful and accommodating!Keleah Sue B.
Very convenient location... smooth and easy rental.Michael K.
El cliente no dejó un comentario.Jennifer B.
The associate that I spoke with did not identify himself. I suspect that the reason for that is that he was quoting exorbitant rates for the one day rental of a 10' truck. I promptly left and checked to see in my rear view mirror if there was a big "L" on my forehead. Perhaps he spotted a sucker driving up in a a Cadillac...who knows.James M.
El cliente no dejó un comentario.Jason S.
More customer assistant representativesCory R.
El cliente no dejó un comentario.RICHARD C O.
El cliente no dejó un comentario.DEBRA H.
At final checkout the safemove and safetow plans I declined on the internet reservation had been added on. Check your receipt before you take the keys. To improve, how about you don't add stuff on to my reservation that i didn't ask for; it seems like someone pulling money out of my wallet and hoping i don't notice - in any other arena, that would be theft. 24 hours later i am still arguing the charge and am hoping my credit card company will solve the problem. Be super-cautious here.John W.
Provide specific instruction for where to place he keys afterhours.Shantay H.
It took 5 minutes to hook up and 1 hour to complete the paper work and I pre RegeristeredGEORGE ALLEN L.
I never received any contract paperwork (which I believe serves as vehicle registration for the driver) or a receipt even though I picked up and dropped off at this location in person during hours.SEAN ALAN E.
El cliente no dejó un comentario.ernest P.
El cliente no dejó un comentario.Garrett C.
Very Friendly and helpfulRosemarie J.
El cliente no dejó un comentario.CHARLES P.
El cliente no dejó un comentario.Justin S.
Appreciated the barriers, distancing stickers, and service. I was frustrated to learn I had to buy a trailer lights adapter once the trailer was already attached, when I could have used a different vehicle that was there as well.Samantha Z.
El cliente no dejó un comentario.REBECCA Y.
The people at the location were great. However, I confirmed a uhaul for chantilly, VA. This location was almost 2 hours away in West Virginia. I was not told of this location change until a day before pick up. Not acceptable to have it changed over an hour away AND nobody called to tel me.BENTLEYMARIE G.
El cliente no dejó un comentario.sharleen S.
Great customer service! They was pleasant to speak to when i picked up the truck. The truck was ready and clean.Leann H.
El cliente no dejó un comentario.GREG D.
El cliente no dejó un comentario.Catherinen M.
One of the best and easiest check-in's I have done.Leisa Maree F.
El cliente no dejó un comentario.PATRICK P.
El cliente no dejó un comentario.JULIA H.
Nothing I can think ofHarold S.
El cliente no dejó un comentario.BILLIE W.
Repeat customer. Highly recommend.David M.
Upset because they are saying I was not in the right location but that is wrong and they charged me $40...if that is not refunded I will never do uhaul againBRADLEY D.
El cliente no dejó un comentario.Leticia H.
The facility and service were excellent. The $19.95 advertised price is deceiving.rebeckah J.
El cliente no dejó un comentario.JAYSON C.
El cliente no dejó un comentario.Kenneth M.
Brown's Tire was very professional and followed social distancing standards. The vehicle was clean and ran well. Mr. Brown accommodated my request for an extra day for rental when we ran into some bad weather and delays. I highly recommend Brown's Tire for your U-Haul needs.Robert H.
Wrong information sent to me in text. Took over an hour to get the jeys to the truck. Truck then had no ramp or appliance dolly like we requested. When asking employee at location for the dolly was presented with an attitude and was not happy to help. We were late for our pickup and overall messed up our entire day. Not happy!Kristen Y.
Great truck.ALGEN L.
Don't use the self check in - it took wayyyy longer than it would've taken to just use the very wonderful gentleman that was available to help with the self check in since it took over 10 minutes for the self check in to workMatthew G.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.John B.
This experience with uhaul was incredible. It was cost effective and we had lots of contact with the right people. They lady who delivered the pods from Redding was obliging and dealt with our issues quickly. The gentleman in West Virginia was pleasant and also dealt with problems in the most excellent manner. My family thanks you for getting our household items to us quickly too. We weren't expecting our deliver for another 6 days.Russell G.
El cliente no dejó un comentario.Melodie O.
Waiting on a response to being charged $60 for leaving a half a tank of gas when it only came with a little over a quarter of a tank which I identified prior to driving the truck and notified the Uhaul agent who said he would correct the error as they had a full tank listed. Note, video was taken before driving and after which shows this.Anthony Ray L.
El cliente no dejó un comentario.Brian Joseph D.
Even having done online checking and being the only customer in the building, I didn't get the truck until 45 minutes after my reservation time. The movers were waiting on me to arrive. Once I parked it and opened the back to load? There was a CAR LIFT left in there. I spent another 20 minutes attempting to secure the 300 pound piece of equipment to the wall so the movers could begin loading my belongings. This set me back even further, I was forced to pay an additional hour to the movers AND missed my internet installation at the new residence because we were an hour behind schedule. But hey, the fine folks at Browns offered a resolution, my bill went from $101 to $97. Is this real life? That's doing your best for your customer? Hard pass on Using Browns Ever for anything. My truck could break down in the or parking lot and I would call a tow.Jennifer H.
Incorrectly charged for 2 days, very poor demeanor towards us when arriving for pickup, during drop off was told I didn't need to sign anything and would check it in later, Never bother to get off his stool to help or anything. Please see reference # 2542275.dennis S.
El cliente no dejó un comentario.phillip S.
Super friendly staff.STEPHEN K.
Office staff went above and beyond to make sure I was satisfied. They were experiencing issues with the uhaul software but hung in with me till everything was worked out. Great people and a wonderful family owned small business.Robert K.
The staff was very friendly and fast.RICKY A.
Have customers see video on how to pack n cover items, my things were damp n a lot of bugs, which surprised me, I also feel I was over charged when I picked up my thingsDotty L.
El cliente no dejó un comentario.Shannon R.
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Gerald N.
What else can I add? The trailer was ready, clean and tracked beautifully from WV to CO. No issues whatsoever. The way it should be.JOHN J.
El cliente no dejó un comentario.Kenneth K.
I booked a 20 foot truck on a Tuesday for a Saturday pick up and it was confirmed. I then received a call on Friday saying that they didn't have a 20 foot available and could only provide me a 15 foot that was 17 miles away. I had to pay for those additional 34 miles instead of being provided a truck from one of the many locations that were 3 miles from my home. I returned the truck within 24 hours and the shop was closed on a Sunday however when I received the final bill they had charged me another $70.00. They listed the truck as being returned on Monday when the shop had opened up, which resulted in another safe move charge and daily rental rate and then they charged me a 10.60 cleaning fee however I had already swept the truck clean and they couldn't provide me any pictures to show that it was dirty. I ended up paying 200.00 for a uhaul to move a half mile from my old house to my new house. It cost me that same amount when I moved with a different.m rental company an hour and a half apart in distance in the past. This was the most stressful experience and I wouldn't recommend uhaul. You are better off using another company that doesn't cheat you out of money.William S.
We were instructed to leave the trailer in an empty parking lot with no lock (in a college town). Owner called a day later wondering where the blankets were - which were left in the back of the trailer. Poor service.Joe S.
It was slightly pricey. The price per mile was higher than I ever seen it. It was not a bad experience but not very customer friendly.DAVID J.
reserved trailer was not readyTimothy John B.
So much water damage and bug ridden. The mold is gross. This box was in the care of u-haul for 2 months. It took so much to get it moved and delivered. We were overcharged and spent hours on hold to resolve issues and finally get delivery. The local offices need more knowledge and training in order to solve issues. I hope to never have to use UHaul again. The moving company that finally delivered the goods were rude and pushy and were only focused on getting the job done, not done right. I will be filling a claim. I do believe UHaul needs better customer service training and uniformity across the company with its individual locations. Better screening on locations is also necessary.Magdalen D.
El cliente no dejó un comentario.Leisa F.
El cliente no dejó un comentario.ROY A.
You switched locations on me, causing me to go out if my way. Not inviting or very friendly, not even a smile, I had to wait for 5 minutes, although no one else was there for Uhaul. I don't remember a thank you for your business. I felt like I was inconveniencing them?Timothy H.
Service was excellent.Anna S.
Still waiting on deposit return?Angelica Kristin H.
Terrible customer service specifically the older lady at the front.jeremy w. | Overall Experience