The person who waited on me, Scott, was very rude. I didn't appreciate his sarcastic tone. Perhaps he should review his company's mission statement.LADONNA KAYE L.
Customer Reviews for Browns Tire Towing & Auto Inc
(Distribuidor de U-Haul del vecindario)
Shepherdstown, WV 25443
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The U-Haul truck I rented in Sebring, FL needed a front end alignment, plus the gas tank was only 3/4's full.Greg L.
Perhaps have a photo of the key drop off box that is specific to this site. There were 2 separate type key drop boxes since this was a garage, and perhaps each functions the same, but in this world of technology, it would seem an easy update to U-Hauls mobile app.Mark A.
El cliente no dejó un comentario.Andrew T.
Honestly, the biggest problem with this process was coordinating delivery/pick up after my UBox arrived at its location. For a logistics company, UHaul did a horrible job coordinating schedules. I tried to schedule delivery of my full UBox while it was in transit, but was told I couldn't until it arrived. When it arrived, there was a 2+ week wait to schedule the first available delivery date. It pushed me into another month of UBox rental (and insurance). Even though I got confirmation about delivery (and pickup) of my UBox, no one showed up on either confirmed day. It was frustrating and unprofessional. The people I spoke with were very nice, that wasn't the issue, it was the follow-through on promises/schedules. This is especially frustrating because I had to take time off work and schedule moving help...and had to keep changing plans. Honestly, had I not taken to Twitter to complain about things, I doubt I would have gotten prompt resolution about the delivery of my full UBox. I don't know where the breakdown happened, but based on my experience I will NOT be using the UBox service again. The drop off of the empty box and the transportation to the destination was wonderful. Everything after that was a mess.Dana M.
Very clean for a mechanic shop. Owner was great.Randy L.
Truck wasn't ready. Reeked of cigarettes. No cruise control. The guy at Brown's did the best he could, very helpful, not his fault.BRYAN F.
First off, I am a female senior. 1.) When picking up the rental truck: a. The equipment that I reserved was not available. I wasn't offered an apology or resolution except for the offer of a larger and more expensive truck to drive. b. U-Haul's website wouldn't work correctly. It would not load my driver's license photo and the clerk, Ronnie, acted like it was my fault even though he tried it himself. I was not given another option for that step of the process either, even though I asked for one. Why couldn't he just scan/copy my license? I've never seen a business that didn't have a copy machine of some kind. All the while, I'm already stressed because I was moving and was to meet the movers a half hour after pickup and had quite a drive from the pickup location to my place. c. The truck that I did eventually wind up with needed maintenance. ( A tune-up and a front wheel alignment, to start.) I had to drive it below the speed limit to feel like I had some control of the vehicle. It was nerve-wracking! When I returned the vehicle was the best part but, that's not saying much since I was completely ignored because Ronnie was on the phone. There wasn't even a chair to sit in while I waited and I was exhausted from the move. At least the drop-off wasn't as time consuming as the pickup but, at that point, I was already done for the day so, it didn't really matter how long it took. I will never rent from this location again and Do Not recommend this location to anyone.Tamara R.
I had reserved a cat carrier a week in advance for pick up in my home town. I had to drive over and hour to pick up the trailer because U Haul didn't have the trailer available. I'm not happy with U Haul's inability to have a trailer at the designated pickup point. I also tried to drop off the trailer closer to my destination and had to drive 35 minutes to drop it off when a U Haul location was within 6 miles. I won't use U Haul again.BRADLEYR S.
El cliente no dejó un comentario.SAMUEL FARLEY K.
El cliente no dejó un comentario.LACY R.
El cliente no dejó un comentario.Charles P.
The truck was dropped off at entirely different location from the one listed here. The drop off was in Ranson, WVAllan Gregg P.
The truck and the location were great. But the online check-in/out process was very difficult. Especially with poor service at this location.Joseph H.
Waited for 30 mins for my trailer to get hooked up. It had dents in the wheel fender that weren't documented had to call back. Then 5 miles up the road the other side wheel cover came loose from a missing bolt and was dragging the highway. Just overall bad experience and shotty equipmentMARK DAVID T.
El cliente no dejó un comentario.STEVEN JOHN A.
The agent either purposely or inadvertently added Insurance ($28 a day) to my Rental 2day rental contract which I Didn't "ask for" or consent to, and misrepresented the cost per mile @ $1.00 dollar per mile. When the final invoice reflected a cost of $1.29 per mile while is 30% above what I was quoted upon pick up. These two small discrepancies created a profound difference in the price/cost of the final billing statement ðŸ'³ðŸ'²â€¼ï¸ And I'm disputing the UpchargeMIKE B.
I was very happy with the experience.Mark R.
El cliente no dejó un comentario.Francis C.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.TONY LEE C.
The truck we received was a newer one, (15,000) miles) which we appreciated, however, there was a transmission issue that Thank goodness we were not towing anything because the tow feature was broken. Then upon returning, I received multiple calls to bring the truck back before our drop off time. So we dropped it off a day early. The only time we were available to drop it off was after hours. So now, I get billed for after hour drop off? We will not use Uhaul going forward.Barbara A.
close to new house.abraham D.
First, I reserved a truck through the uhaul 1 800 number 4 weeks in advance. When I called to confirm the week before to my local rental dealer they had no record of my reservation, even with a confirmation #. Luckily, they had ONE 26' truck available for my move or another rental company would have had my business. Second, the local rental company, browns tire and auto in martinsburg, wv, were less than informative at pickup. Scott basically handed me the keys, said the "truck is over there, note milage and gas" and that was it. I do have some experience driving trucks from years ago, a 10 ton dump but, a novice would be lost. In any event, I had the truck for 2 days and got my household moved.Robert L.
El cliente no dejó un comentario.WILLIAM L.
The service was great, I pulled a 4x8 over 1100 miles and hardly knew it was behind me. Picking it up and dropping it off both was a test in patience because of the procedure online. My time is important to me and both took too much of it. If one must pull a trailer however, Uhaul is recommended.Denis M.
El cliente no dejó un comentario.DAVID Z.
El cliente no dejó un comentario.Hannon M.
El cliente no dejó un comentario.GREG L.
Highly recommend this location and staffKevin M.
This experience was absolutely amazing! Brown's took care of us and made the whole process as streamlined as possible! We had tried to reach out to 4 other locations closer to us Cupp's, Global preowned, Inwood mini storage, and one other location ALL either didn't answer or wanted to leave a voicemail. The reviews also for these locations were not very good specifically in relation to the UHaul rentals, hidden fees, unkempt trucks, poor customer service etc. someone should review these locations above they are hurting your potential business. We can not however say any of those things about Brown's tire and towing! Amazing experience and if we ever need a UHaul again you can believe this is where we will go. AAA+!ASIA IRENE N.
No complaints. Location and equipment met or exceeded expectations.JEFF C.
great professional service.JUDY S.
El cliente no dejó un comentario.NICOLE LYNN F.
El cliente no dejó un comentario.Spencer W.
El cliente no dejó un comentario.David Alan D.
El cliente no dejó un comentario.Jackie V.
Quick, easy drop-off. Great customer service!Robert W.
The location was fine, although they changed our pickup time from 10 am to 8am the day before we were to come, and then the truck and UBox weren't ready at 8 after we'd driven 45 min to get there. UHaul was TERRIBLE. First the Ubox was not slated for pickup on the correct day. Correcting that on the phone w/ a rep took over 4 hours!! The online system couldn't link our reservation with our account, even after an additional hour on the phone with another rep! Therefore we couldn't use our phones for contactless pickup or dropoff. Our online reservation did not have Safemove, and we didn't want it. However, we have been charged for it and the location says there is nothing they can do. We will never use UHaul again.ROBERT D.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.SHANIQUA MONET J.
50 minutes late charged extra day 2 unused masks accidentlly left on dashboard. $35 more gas then what I left with charged $28 fuel fee way to treat a 15 year uhaul customerVADA S.
El cliente no dejó un comentario.DAVID LYNN R.
Nothing great overall experienceBRIAN W.
Very friendly and helpful. âï¸âï¸âï¸âï¸âï¸Marty H.
El cliente no dejó un comentario.ROBERT BERRY S.
Always a pleasure to deal with Brown's staff.David M.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Winter H.
El cliente no dejó un comentario.JASONJAMES S.
Cant think of a single thing. Owner was very helpful. Telling us about local traffic issues and advice to get where we were going. That was extremely helpful. Went over all the details regarding the rental. Those little truck/vans are wonderful and easy to drive , even in traffic.TERRY C.
Ronnie Brown was extremely helpful and accommodating!Keleah Sue B.
Very convenient location... smooth and easy rental.Michael K.
El cliente no dejó un comentario.Jennifer B.
The associate that I spoke with did not identify himself. I suspect that the reason for that is that he was quoting exorbitant rates for the one day rental of a 10' truck. I promptly left and checked to see in my rear view mirror if there was a big "L" on my forehead. Perhaps he spotted a sucker driving up in a a Cadillac...who knows.James M.
El cliente no dejó un comentario.Jason S.
More customer assistant representativesCory R.
El cliente no dejó un comentario.RICHARD C O.
El cliente no dejó un comentario.DEBRA H.
At final checkout the safemove and safetow plans I declined on the internet reservation had been added on. Check your receipt before you take the keys. To improve, how about you don't add stuff on to my reservation that i didn't ask for; it seems like someone pulling money out of my wallet and hoping i don't notice - in any other arena, that would be theft. 24 hours later i am still arguing the charge and am hoping my credit card company will solve the problem. Be super-cautious here.John W.
Provide specific instruction for where to place he keys afterhours.Shantay H.
It took 5 minutes to hook up and 1 hour to complete the paper work and I pre RegeristeredGEORGE ALLEN L.
I never received any contract paperwork (which I believe serves as vehicle registration for the driver) or a receipt even though I picked up and dropped off at this location in person during hours.SEAN ALAN E.
El cliente no dejó un comentario.ernest P.
El cliente no dejó un comentario.Garrett C.
Very Friendly and helpfulRosemarie J.
El cliente no dejó un comentario.CHARLES P.
El cliente no dejó un comentario.Justin S.
Appreciated the barriers, distancing stickers, and service. I was frustrated to learn I had to buy a trailer lights adapter once the trailer was already attached, when I could have used a different vehicle that was there as well.Samantha Z.
El cliente no dejó un comentario.REBECCA Y.
The people at the location were great. However, I confirmed a uhaul for chantilly, VA. This location was almost 2 hours away in West Virginia. I was not told of this location change until a day before pick up. Not acceptable to have it changed over an hour away AND nobody called to tel me.BENTLEYMARIE G.
El cliente no dejó un comentario.sharleen S.
Great customer service! They was pleasant to speak to when i picked up the truck. The truck was ready and clean.Leann H.
El cliente no dejó un comentario.GREG D.
El cliente no dejó un comentario.Catherinen M.
One of the best and easiest check-in's I have done.Leisa Maree F.
El cliente no dejó un comentario.PATRICK P.
El cliente no dejó un comentario.JULIA H.
Nothing I can think ofHarold S.
El cliente no dejó un comentario.BILLIE W.
Repeat customer. Highly recommend.David M.
Upset because they are saying I was not in the right location but that is wrong and they charged me $40...if that is not refunded I will never do uhaul againBRADLEY D.
El cliente no dejó un comentario.Leticia H.
The facility and service were excellent. The $19.95 advertised price is deceiving.rebeckah J.
El cliente no dejó un comentario.JAYSON C.
El cliente no dejó un comentario.Kenneth M.
Brown's Tire was very professional and followed social distancing standards. The vehicle was clean and ran well. Mr. Brown accommodated my request for an extra day for rental when we ran into some bad weather and delays. I highly recommend Brown's Tire for your U-Haul needs.Robert H.
Wrong information sent to me in text. Took over an hour to get the jeys to the truck. Truck then had no ramp or appliance dolly like we requested. When asking employee at location for the dolly was presented with an attitude and was not happy to help. We were late for our pickup and overall messed up our entire day. Not happy!Kristen Y.
Great truck.ALGEN L.
Don't use the self check in - it took wayyyy longer than it would've taken to just use the very wonderful gentleman that was available to help with the self check in since it took over 10 minutes for the self check in to workMatthew G.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.John B.
This experience with uhaul was incredible. It was cost effective and we had lots of contact with the right people. They lady who delivered the pods from Redding was obliging and dealt with our issues quickly. The gentleman in West Virginia was pleasant and also dealt with problems in the most excellent manner. My family thanks you for getting our household items to us quickly too. We weren't expecting our deliver for another 6 days.Russell G.
El cliente no dejó un comentario.Melodie O.
Waiting on a response to being charged $60 for leaving a half a tank of gas when it only came with a little over a quarter of a tank which I identified prior to driving the truck and notified the Uhaul agent who said he would correct the error as they had a full tank listed. Note, video was taken before driving and after which shows this.Anthony Ray L.
El cliente no dejó un comentario.Brian Joseph D.
Even having done online checking and being the only customer in the building, I didn't get the truck until 45 minutes after my reservation time. The movers were waiting on me to arrive. Once I parked it and opened the back to load? There was a CAR LIFT left in there. I spent another 20 minutes attempting to secure the 300 pound piece of equipment to the wall so the movers could begin loading my belongings. This set me back even further, I was forced to pay an additional hour to the movers AND missed my internet installation at the new residence because we were an hour behind schedule. But hey, the fine folks at Browns offered a resolution, my bill went from $101 to $97. Is this real life? That's doing your best for your customer? Hard pass on Using Browns Ever for anything. My truck could break down in the or parking lot and I would call a tow.Jennifer H.
Incorrectly charged for 2 days, very poor demeanor towards us when arriving for pickup, during drop off was told I didn't need to sign anything and would check it in later, Never bother to get off his stool to help or anything. Please see reference # 2542275.dennis S.
El cliente no dejó un comentario.phillip S.
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