Customer Reviews for Brown's Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)

602 comentarios

7735 Martinsburg Pike   Shepherdstown, WV 25443
(Route 45)

(304) 876-6925

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(304) 876-6925

7735 Martinsburg Pike
Shepherdstown, WV 25443
(Route 45)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have used this location in the past and they have always given me efficient prompt service.

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Easy pick up and delivery! 👍

Jane M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

This location provided the service that I expect from U-Haul. Friendly professional staff, wearing clothes. Location was clean, easy to access, and conveniently located. Drop-off was easy and timely. I highly recommend this location and the staff there.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart Y. 
Clasificación:
5.0

Staff was extremely helpful.

Robert A. 
Clasificación:
1.0

This is the second time my u boxes were not delivered to my home as scheduled !!! I now have another company scheduled to pick up my u boxes for delivery and unload this coming Monday. Unfortunately they can only get 2 boxes at a time and it will take a lot more time and money for delivery and unloading of my u boxes since U-Haul could not do their job.

Tammy C. 
Clasificación:
5.0

The packing blankets took up space I would have liked to use for what I was hauling. I had to change up how I packed the truck so I could work around the blankets

WILLIAM U. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel V. 
Clasificación:
3.0

Trailer was in poor structural condition, multiple structural areas were rusted completely through with recent paint attempting to make the trailer look in better condition. Trailer had moderate to severe vibration between 50-55 mph. Tires were mismatched and in different wear stages, resulting in poor performance and vibration. License plate was hanging on my a small screw and piece of the license plate, the other plate hole was ripped out prior to rental, had to secure with zip ties.

Kirk R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherica I. 
Clasificación:
1.0

El cliente no dejó un comentario.

Darein C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy H. 
Clasificación:
5.0

The owner was very helpful and accommodating

Dennis W. 
Clasificación:
5.0

just wish it had a backup camera

ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger O. 
Clasificación:
5.0

Although I recognize that the business is run well and the facility was very neat and clean, the tires on the trailer I rented needed to have air in all the tires. On one tire in particular, the air in the tire was half of the required amount and leaked nearly 10 lbs per day. I had to seek an air pump daily to keep up with the proper pressure which was an inconvenience to say the least.

Clifford K. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan S. 
Clasificación:
5.0

Quick, convenient, good service.

Bruce S. 
Clasificación:
5.0

Everything was great

Maura O. 
Clasificación:
3.0

Had problems getting a receipt and person did not give me all information that he should have given

DORIS P. 
Clasificación:
5.0

Ronnie was great. The trailer was clean and in good shape. In fact, there were even a few moving blankets inside that came in handy. Any time I need anything through Uhaul, Brown's will be the only location i use. (Whenever possible)

Ron S. 
Clasificación:
5.0

A perfect experience. Thank you!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderico A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane T. 
Clasificación:
5.0

Owner ensured the equipment was in good working order and helped poperly hook up the trailer to my vehicle. Owner was curteous and efficient. A very nice overall experience.

SEAN P. 
Clasificación:
5.0

Couldn't have been snoother.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Excellent service and help. I even forgot to put a dolly back and Called and he said just bring it back by tomorrow.

Jason O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Q. 
Clasificación:
1.0

The guy wouldn't let me return the trailer to any other location and demanded i return the trailer to him because he said it was his even though it belongs to uhaul. I will not be using that location in the future for anything.

David M. 
Clasificación:
5.0

Staff was very friendly. The online reservation process worked perfectly. Have used Brown's before this rental and will use again if needed.

Alfred O. 
Clasificación:
4.0

Before being sent to Browns my reservation was out of Hagerstown. When I got to the location I learned that location was not licensed for trailers. When they got UHaul on line person not at all interested that system allowed e to book at that location and only repeated that site is not licensed for trailers as if I should have known that. Even when I showed them the email confirming that location I still got pushback

DONALD R. 
Clasificación:
5.0

Man who helped me was great; very friendly and helpful. Gave me all the information I needed and even offered to transfer the car tow dolly to the larger uhaul when I was unsure if the size I ordered would actually be large enough. He walked me through everything and explained everything I needed to know and made sure I was settled.

CHEYENNE M. 
Clasificación:
5.0

Great to do business with.

PHILLIP M. 
Clasificación:
4.0

Contactless drop off did not work. As with the pickup process, my camera went black when I tried for the dash picture. Upon call the national number I was told that the problem was because I was not using the UHAUL app. If use of the app is required, the directions for self pickup and drop off should say so. The process was frustrating.

JAMES B. 
Clasificación:
5.0

THE TRUCK WAS HAVING TROUBLE PULLING THE VEHICLE TRAILER AND LOOKED LIKE IT WAS STRUGGLING WITH LOTS OF NOISE AND SHUDDERING. I WAS AFRAID IT MIGHT BREAK DOWN.

SURESH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose W. 
Clasificación:
5.0

The whole experience was ideal. no issues, the pickup and drop-off process was smooth and worry free.

ISRAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
4.0

Check-in on the spot so that billing discrepancies can be resolved immediately

Christopher J. 
Clasificación:
4.0

Just a little far to go. Wish there was a place closer to where we were using the truck. Not the business' fault. The UHaul customer service leaves a lot to be desired, but THIS business met my expectations.

GENEVIEVE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

The truck was fine. But the blankets were in disarray and covered a heap of broken glass. The pickup location was convenient and the staff was great.

Stanislaus Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTLOUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

Very helpful and know his business

Michael W. 
Clasificación:
5.0

Better instructions on where to leave the key at drop off.

Ronda Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW ARTHUR K. 
Clasificación:
3.0

They were closed when I arrived. Again, your app did not work, so I had to take my own pictures to be safe and hope for the best. The app is a good idea, but you really should get it to work . . .

Jonathan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOR ALEXANDER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A B. 
Clasificación:
5.0

AMAZING EXPERIENCE

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret I. 
Clasificación:
5.0

This was the second location that i was sent to for picking up the Uhaul. Brown's was wonderful. When I got to Fast and Friendly ( the original location) for a 9:00 a.m. pick up I was informed that the Uhaul representative was out on a tow job and that it would be at least an hour. I called customer service and they pointed me to Brown's with a $50.00 credit. Fast and Freiendly is not a good representative for you company.. I am thankful that Brown's they made the check in process easy and pleasant. THANK YOU.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELENA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER K. 
Clasificación:
5.0

First location did not leave keys in the lockbox, so had to wait 2 hours until this location opened. Service here was quick and professional.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

I would not recommend uHaul. It is impossible to reach a human being for assistance even during an emergency after 30+ min of waiting

JUDITH T. 
Clasificación:
2.0

We reserved a truck and when we got there we were told there were no trucks available. Had to wait until someone in charge showed back up to get us a truck. The first guy we talked to in person was a real asshole about the whole thing too.

MARK ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD G. 
Clasificación:
2.0

The attendant provided no information or paperwork, only told me where to drop the trailer. They didn't look at it or count the rented blankets. But it was quick.

ELIZABETH O. 
Clasificación:
1.0

Your “tracking” is the worst. 4 months to get to the correct location. What a complete disaster of a shipping method. No less than 20 phone calls to try and track the package down throughout the entire delivery process. Each phone call no less than a 30 minute wait time to talk to an individual telling us “that's terrible and we are sorry” and yet they didn't have a clue and could not help the process. We will “NEVER” use U-Haul box again! And do you think we will recommend U-Hual to anyone ? We could write a book on the issues of the employees and delivery stations… Unreal !!

stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

The people at this location are good people. They need to change nothing. Uhaul on the other hand needs to make their phone app better and easier to use. After 2 hrs of trying to submit over 20 pictures, I gave up and returned keys the next day!

Debbie C. 
Clasificación:
3.0

The person who waited on me, Scott, was very rude. I didn't appreciate his sarcastic tone. Perhaps he should review his company's mission statement.

LADONNA KAYE L. 
Clasificación:
3.0

The U-Haul truck I rented in Sebring, FL needed a front end alignment, plus the gas tank was only 3/4's full.

Greg L. 
Clasificación:
5.0

Perhaps have a photo of the key drop off box that is specific to this site. There were 2 separate type key drop boxes since this was a garage, and perhaps each functions the same, but in this world of technology, it would seem an easy update to U-Hauls mobile app.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
3.0

Honestly, the biggest problem with this process was coordinating delivery/pick up after my UBox arrived at its location. For a logistics company, UHaul did a horrible job coordinating schedules. I tried to schedule delivery of my full UBox while it was in transit, but was told I couldn't until it arrived. When it arrived, there was a 2+ week wait to schedule the first available delivery date. It pushed me into another month of UBox rental (and insurance). Even though I got confirmation about delivery (and pickup) of my UBox, no one showed up on either confirmed day. It was frustrating and unprofessional. The people I spoke with were very nice, that wasn't the issue, it was the follow-through on promises/schedules. This is especially frustrating because I had to take time off work and schedule moving help...and had to keep changing plans. Honestly, had I not taken to Twitter to complain about things, I doubt I would have gotten prompt resolution about the delivery of my full UBox. I don't know where the breakdown happened, but based on my experience I will NOT be using the UBox service again. The drop off of the empty box and the transportation to the destination was wonderful. Everything after that was a mess.

Dana M. 
Clasificación:
5.0

Very clean for a mechanic shop. Owner was great.

Randy L. 
Clasificación:
4.0

Truck wasn't ready. Reeked of cigarettes. No cruise control. The guy at Brown's did the best he could, very helpful, not his fault.

BRYAN F. 
Clasificación:
1.0

First off, I am a female senior. 1.) When picking up the rental truck: a. The equipment that I reserved was not available. I wasn't offered an apology or resolution except for the offer of a larger and more expensive truck to drive. b. U-Haul's website wouldn't work correctly. It would not load my driver's license photo and the clerk, Ronnie, acted like it was my fault even though he tried it himself. I was not given another option for that step of the process either, even though I asked for one. Why couldn't he just scan/copy my license? I've never seen a business that didn't have a copy machine of some kind. All the while, I'm already stressed because I was moving and was to meet the movers a half hour after pickup and had quite a drive from the pickup location to my place. c. The truck that I did eventually wind up with needed maintenance. ( A tune-up and a front wheel alignment, to start.) I had to drive it below the speed limit to feel like I had some control of the vehicle. It was nerve-wracking! When I returned the vehicle was the best part but, that's not saying much since I was completely ignored because Ronnie was on the phone. There wasn't even a chair to sit in while I waited and I was exhausted from the move. At least the drop-off wasn't as time consuming as the pickup but, at that point, I was already done for the day so, it didn't really matter how long it took. I will never rent from this location again and Do Not recommend this location to anyone.

Tamara R. 
Clasificación:
5.0

I had reserved a cat carrier a week in advance for pick up in my home town. I had to drive over and hour to pick up the trailer because U Haul didn't have the trailer available. I'm not happy with U Haul's inability to have a trailer at the designated pickup point. I also tried to drop off the trailer closer to my destination and had to drive 35 minutes to drop it off when a U Haul location was within 6 miles. I won't use U Haul again.

BRADLEYR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL FARLEY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LACY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
1.0

The truck was dropped off at entirely different location from the one listed here. The drop off was in Ranson, WV

Allan Gregg P. 
Clasificación:
4.0

The truck and the location were great. But the online check-in/out process was very difficult. Especially with poor service at this location.

Joseph H. 
Clasificación:
1.0

Waited for 30 mins for my trailer to get hooked up. It had dents in the wheel fender that weren't documented had to call back. Then 5 miles up the road the other side wheel cover came loose from a missing bolt and was dragging the highway. Just overall bad experience and shotty equipment

MARK DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN JOHN A. 
Clasificación:
3.0

The agent either purposely or inadvertently added Insurance ($28 a day) to my Rental 2day rental contract which I Didn't "ask for" or consent to, and misrepresented the cost per mile @ $1.00 dollar per mile. When the final invoice reflected a cost of $1.29 per mile while is 30% above what I was quoted upon pick up. These two small discrepancies created a profound difference in the price/cost of the final billing statement ‼️ And I'm disputing the Upcharge

MIKE B. 
Clasificación:
2.0

Terrible customer service specifically the older lady at the front.

jeremy w.  |  Overall Experience 
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