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melba c
Customer Reviews for Blacklock Storage North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sherry is such a pleasant lady and most helpful.
Mark PThe getting and returning of the truck is time consuming, however needed since it is convenient to get a truck after hours. My dolly was not there though I ordered one
Brittany WN/A
jason wI completed and submitted this survey yesterday, but stated wrongly that my pickup location was on Stallings; I picked it up at this North St. location.
Jenness ASherri was great, very seamless pickup & drop off.
MICHAEL CBattery light came on as soon as we drove off lot. Truck has been wrecked and drives bad.
William SAwesome place will not rent anywhere else sherry makes this place great
GARY WNothing sherry is wonderful to work with
GARY WI returned my van on a sunday. I was charged for 111 miles when I only drove for 3.2 miles from the facility and returned 3.2 the next day. I was put in contact with Martin Gaston at uhaul who is the worst person ever to be working with customers. He was rude and talked over me constantly. He told me I was a liar like everyone else who he deals with. When I asked repeatedly to talk to his supervisor, he just kept cutting me off and talking over me. $143 for a $19.95 van. Worst experience with any company in a long time. Finally had to turn off the credit card to prevent these fraudulent charges. Storage company said they were powerless to do anything about it, but obviously never checked records on the vehicle. I forgot as well, because I arrive to rent right before they closed and was in a rush but this is no reason to have $100 stolen from me.
CHRISTIAN FI picked up a 10’ Uhaul truck on Friday and didn’t need to return it until Sunday. I was contacted multiple times while I was trying to load, travel (4 hour trip), and unload in order to drop off earlier on Saturday so someone else could get the truck. I had more things to move from another location once I arrived in town and didn’t get that opportunity because I went ahead and returned it early. Plus, I filled the gas up to full left it over 1/2 full and it only needed to be 1/4. I feel and think I need a partial refund.
Jenny PThank you
DAVID MThe unit was dirty when I picked it up and the app. Changed me 25 dollars to have it cleaned
Michael TCan’t think of anything. Everything was great with very friendly and helpful staff.
Tim GManager was really nice and we were in and out quickly.
Cameron PThe lady who was in charge was very helpful and nice
Kathie SExcellent fast service
Jerry HOnn no Lu issue was being charged for gas, I filled the truck back up to where it was at pickup, but when I received my final invoice I was charged for 2 gall of gas. I had filled up to where the gauge was when I picked up the truck.
Joy Ryou guys have done an outstanding job.
Shaquitha SVery clean
Taylor CNothing...Great Fast Friendly Service and the Uhaul Van was well maintained....smooth ride. Will definitely recommend and rent again from Blacklock Storage Unit!
Greg BIt was a mobile/after hours drop off so we didn't interact with anyone. The issue that we had was with our initial reservation. We RESERVED a 26' truck from 108 Watterson Road, Red Rock, TX. When we arrived to pick it up, they didn't have our truck. The cashier did try to find us one though. We had to contact Uhaul to get a replacement. The lady we spoke to gave us a mileage allowance to go pick up the closest 26' (AN HOUR AWAY) and a $50 credit to help with gas. However... it really messed up our move as I work and had scheduled the initial pick up for my lunch break and needed all of the time after i got off to pack the truck. It took us 2 and a half hours to go pick up the replacement truck and as such, put us behind schedule and we didn't have time to finish getting everything together, now... we have to drive 8 hours in our personal vehicles to go get the rest of our stuff. It was a HUGE inconvenience and is going to be costing us well more than $50 in gas and time to go get the rest of our stuff. Considering we both drive cars, it is likely we will have to make more than one trip. This was overall a horrible experience. If something else is not done to help our situation, we will use a different service when we move again. It costs $160 for us to make a round trip with our cars. It would be helpful to provide either a partial refund or a gift card toward a future rental.
Timothy Rms. sherry was very helpful and concern thank you ms.sherry
Judy WThe truck had 1/2 tank of fuel, he marked it as having 5/8 tank. We were charged $67.00 after the return for 1/8th tank of gas.
Zachary MNot a thing. Attention to each customer is better than excellent!
Laura MThis location is top notch!!!!
Stanley SSherry and her staff are friendly, kind, professional and knowledgeable. Sherry helped us in every way she could and the guys she sent to help us unload, several times, were beyond reproach! If you need help moving, call Blacklock Storage! Thank you to all of them.
Evelyn PStaff wonderful great job always
GARY WSherry is friendly, very efficient and knowledgeable. Her unloading crews were exceptional! Thank you to all who made our move much less stressful! I highly recommend Blacklock for storage facilities, unloading help and as a Uhaul drop off location.
Evelyn PNothing
Cynthia JDon’t change a thing.
Michael GFriendly customer service
LINDA PGreat customer service sherry is an awesome customer service person
GARY W