Customer Reviews for Basso Lounge
(U-Haul Neighborhood Dealer)

1,060 reviews

320 Queen St E   Toronto, ON M5A1S8

(647) 317-6745

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(647) 317-6745

320 Queen St E
Toronto, ON M5A1S8

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
1.0

Short staffed. Waited for almost an hour to pick up van. Followed up for my invoice 2 days after the rental date but still haven't received a copy.

Meisel B. 
Rating:
5.0

Customer did not leave a comment.

Aiman B. 
Rating:
4.0

Customer did not leave a comment.

Minas K. 
Rating:
3.0

They didn't have the size truck I reserved so they gave me a larger truck but said I would only be charged what I reserved....but that's not what happened. Got charged for the larger truck. Trying to get a credit for the difference.

Carolyn M. 
Rating:
1.0

The location was fine. My promised reservation wasn't met and I personally had to run around the city for 5 hours fixing this fucking mess.

SHAWN C. 
Rating:
5.0

The customer representative was awesome to deal with! Great experience.

MOHAMAD H. 
Rating:
4.0

I haven't yet received my final bill. I returned the truck yesterday.

John W. 
Rating:
3.0

Signage needs to be clearer.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

CYLVAN D. 
Rating:
2.0

The service was unprofessional and slow. The vehicle wasn't ready and they didn't have the equipment ready as ordered including the dolly.

Bryan M. 
Rating:
2.0

Guy who gave me the car van was super rude, my van was full of previous parking tickets and the wing mirror was broken

Christopher G. 
Rating:
5.0

Exceptional service, guy in the office was very fast efficient, went out of his way to send us on the best route, I think his name was Samuel

Jorge R. 
Rating:
5.0

Great service

Alfred A. 
Rating:
1.0

Your online and actual pricing don't match with each other. When I booked the car online the estimated charge was around $50, but at the pick up location they charged me $127.

Vadad R. 
Rating:
1.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Samuel is amazing

Kristyn N. 
Rating:
1.0

Self check in was not working so I waited from 7to 8am. Then the Manager forget keys of all vehicules in the first car he handed over. As a result I had to wait an extra 90 minutes for a total of 2.5 hours delay and then pay my movers helpers an extra 120$ . The trucks were used to store some motorbikes in reparations.

Nicolas R. 
Rating:
5.0

Great experience, easy check out, very nice and friendly staff. I would absolutely return next time. 10/10

kevin C. 
Rating:
1.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Rude customer service - thinks that just because you are giving a discount that it is okay. I would much rather pay more for better service, less stress, and more convenience.

Brandon L. 
Rating:
5.0

Great service, very friendly and helpful staff. Shout out to the crew that worked on Saturday November, 27th, 2021! I believe their names were Sam and another gentleman in the afternoon. All-around superstars :)

Vanessa L. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
1.0

They did not have a car I needed. I was downsized. I ordered pulley and May's. None were available. I waited an hour outside for a car with very little information. Crew at 10am left for 20 min without saying anything. I got my car at 11 instead 10am. I booked the car for 5 hours. At 2:50 a very rude U-Haul employee called demanding the car back. When I tried to explain what happened he blackmailed me that he would charge me two days.

Grzegorz S. 
Rating:
1.0

I was informed that the key to my truck was missing when I went to go pick up the truck, and had to spend an hour waiting for a new key to be cut. Massive waste of time on a super busy moving day.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Dmytro B. 
Rating:
1.0

The person who gave me the vehicle seemed really friendly, but I drove the U haul for 10kms and was charged for 115kms. If this turns out to be a genuine mistake I might change my ratings. Until then it's going to be 1 star

AKASH DEEP M. 
Rating:
5.0

Customer did not leave a comment.

ISHWOR G. 
Rating:
3.0

The truck we reserved online wasn't available at the location we asked for so we had to go to another location. When we got there they didn't have the truck we needed nor did the have the moving blankets or dolly we needed. As wel the truck was 1/4 full so we had to get gas before driving out of town.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

BIRUK L. 
Rating:
5.0

Guys here were super friendly. The trailer was out ready for easy pick up and drop off was also a breeze. I will definitely recommend Basso Lounge to my motorcycle friends in need of a trailer.

Adele M. 
Rating:
1.0

Customer did not leave a comment.

Edison C. 
Rating:
1.0

The owner of the location came 40min late. There was a line outside the uhaul location waiting for the guy to show up. He made the process slow.I had an elevator booking for the moving and I missed it for not being on time, just because the guy showed up late. The van was extremely dirty and damaged. The rental agreement showed a different gasoline measure bar. Horrible experience. This was my 3rd time with uhaul and the last one.

ROMARIO R. 
Rating:
5.0

This place is the best UHAUL so far

Erin V. 
Rating:
5.0

Customer did not leave a comment.

Gustav L. 
Rating:
1.0

Service person was friendly and helpful BUT had to wait in line for an hour only to then be told the cargo van I reserved was not available. Can't recommend a place that takes a reservation and doesn't communicate an issue like that ahead of time.

Brandon K. 
Rating:
2.0

Waited an hour from our reservation time to get to the truck. Was charged an additional $15 for coverage that I had declined. Was refunded quickly for the $15 which was nice but then they charged me tax on it when it should have been refunded. Overall was surprised by uhaul's unprofessionalism.

Koren L. 
Rating:
2.0

Completely disorganized, untrained staff, no professionalism.

josh M. 
Rating:
2.0

This is the second time in about a week that there was an issue at this location. This time I reserved 2 furniture dollies and only 1 was available for me. What's the point of a reservation when Uhaul just claims they can only give what they have available? The whole point of the reservation is to hold that item for the order that reserved it.

Ross M. 
Rating:
2.0

Your employee was super late, my reservation was 8AM, I got the Van at 8:45.

Anderson N. 
Rating:
3.0

I checked in online thinking it was going to be faster. I waited for the representative to look for keys and check the uhaul which took some time. Location is great but check in could have been a little better.

Ralph R. 
Rating:
5.0

Everything was taken care of. Great service offered by the Agent.

Ralph P. 
Rating:
1.0

The Uhaul office is in the back of a parking lot and the parking lot of gated off. All Uhaul vehicles are stored overnight on public streets. I returned a vehicle after hours with no damage. Location charged for damages, but no notification given, no reason or explanation for damages provided. I called the dealer, and they sent me to voice mail, only to text me a couple of minutes later saying he was too busy to talk. I requested a callback and explanation for the charges. No one responded and no callback was provided. Now my calls get sent straight to voicemail when I call back. If vehicles are being damaged by being parked overnight on public streets after being returned, the owner should not be charging customers for their own negligence.

Jonathan O. 
Rating:
3.0

No Dolly's. I reserved two with the truck and was informed there was none left when I arrived to pickup. Staff member called nearby location but they were also out. Was too late for me to source from anywhere else and was left to move with no Dolly at the 11th hour. Needs improvement!

James P. 
Rating:
1.0

I've already reached out for support regarding my reservation, and am waiting to hear about my refund/ next steps. The vehicle gas tank was on empty - barely had enough gas to get us to a gas station to fill up. The cab had water all inside the door handles and floor + seats, so we immediately were uncomfortable after the 1.5 hour wait standing outside for the truck. I'm looking forward to hearing back regarding this reservation - if I don't hear back by the stated 72 hours (tomorrow, November 16th) I will be contacting customer service again. Thanks, Brianna Premo Reservation# 24481940 Original booking was from 456 Parliament Street and changed to 320 Queen Street East, Toronto ON due to not having any vehicles available, when I requested one a month in advance.

Brianna P. 
Rating:
1.0

Even though I reserved dollies 1 week before and everything was confirmed, they didn't have the dollies.

Fernando M. 
Rating:
1.0

I've arrived at pick up location and the equipment I've booked was not available (dollys, furniture pad…) . The U-Haul employee was so rude saying that “I can't give you what I don't have” and “the only solution is to cancel your booking”. I felt so disrespected and unassisted. The worst experience I've ever had in a rental company. My entire moving plan was jeopardize and delay was caused.

luis eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Man Fu Daniel K. 
Rating:
2.0

Customer did not leave a comment.

Paul V. 
Rating:
1.0

Office was late opening up so I got my vehicle 20 mins later. Bill is completely wrong and I'm overcharged despite low mileage and fuel

Yazan A. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Moving is stressful - and I do it a lot. Samuel always provides me with smooth, efficient, first-class service, effectively setting a positive tone for the rest of my day.

George M. 
Rating:
3.0

Your worker was excellent. Very courteous and helpful.

RAYMOND S. 
Rating:
5.0

gentleman who assisted me was very friendly

Matthew O. 
Rating:
4.0

Customer did not leave a comment.

roberto K. 
Rating:
4.0

I never asked the name of the guy who helped me but he was really nice. Thank you 81 mate!

Adalberto M. 
Rating:
2.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Great service Great location

derrick O. 
Rating:
5.0

Customer did not leave a comment.

derrick O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
1.0

I had to wait 2 hours outside in the cold before I got my truck, and that threw my whole move day off. My booking was at 9am and I got my truck at 11am. I

Ross M. 
Rating:
5.0

Customer did not leave a comment.

ANDERSJUSTIN R. 
Rating:
5.0

Fast service ,easy pick up , easy drop off , in the heart of the city I love this UHAUL

Oleg R. 
Rating:
3.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Sheena L. 
Rating:
2.0

While the men working there were helpful, more precise instructions are where to drop off the trucks would be nice

SEAN L. 
Rating:
5.0

Very friendly, helpful and efficient. Smooth move, no surprises. Great location Keep it up !

Victor W. 
Rating:
4.0

Great people and good 👍 Customer service thx..

Naseem K. 
Rating:
1.0

Customer did not leave a comment.

Kaejon M. 
Rating:
5.0

Customer did not leave a comment.

jean K. 
Rating:
5.0

Had the best check in people. Derek is a lovely gem.

Miranda P. 
Rating:
3.0

Found cigarette ashes buts food wrappers not clean also charged me 89cnt a km the other uhaul charged 59 cent

nick K. 
Rating:
5.0

The service rep at 9 am (nov 3) was super helpful and very nice. Great way to start a move. Forgot his name unfortunately

Michael L. 
Rating:
1.0

Employee was friendly, however was 45 mins late, all-in-all set me back about 1:15.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Desmond C. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
5.0

Your company allowed me to boom at a location near my house with a 20ft truck. When I got there they did not have a record of me nor do they ever have 20ft trucks. The gentleman at Basso lounge also never has 20ft trucks. So he helped me though and made it work. I ended up with a smaller 15 ft truck which made my move a lot longer. Very disappointed in your company. I'll never boom through the app unless I've confirmed with the individual location itself. I booked 2 months in advance to avoid any issues. I'll also probably look at other companies as well. In speaking with a couple other people waiting to pick up their trucks - you also messed up their bookings as well. Very unprofessional.

Miranda B. 
Rating:
5.0

Amazing experience !! Very professional and excellent service. A great Uhaul location !

Tony R. 
Rating:
4.0

the location was simply over stocked... had no room to receive truck..had to park illegally on the road in front of location

Michel P. 
Rating:
2.0

Store was late opening, delaying our move.

hannah W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Thank you.

SRINIVASA B. 
Rating:
4.0

This location looks a bit shabby but service was very good, fast and pain free. Thanks!

Marie Helene D. 
Rating:
1.0

Didnt get the truck i reserved, had to wait almost 2 hours to get the next available truck, which was a smaller truck than I initially reserved but had to settle for it because i waited so long. The only good thing about the experience was the person at the location was helpful and sympathetic. Thanks to him for getting us another truck. Other than that, the experience I had with picking up the truck was hectic, and I will never reserve a truck with U-Haul ever again in my life.

Muhammad Talha J. 
Rating:
5.0

Friendliest and most helpful U-Haul place I have ever used. Definitely a credit to U-Haul. Really good guys at this location on Queen Street East in Toronto.

jeff F. 
Rating:
1.0

They charged me for an extra night even though the vehicle was returned before 6pm the night before. The personnel was so busy he said to just leave the keys in the box which was what we did. And proceeded to charge me for an extra night. Have not been successful to speak to anyone there regarding the charges. And U-Haul customer service is not able to assist

Elaine F. 
Rating:
2.0

The attendant was very good but the location is terrible for everyone. Again, my deepest respect for the attendant as he did his best with the circumstances he had to work with.

James C. 
Rating:
5.0

Customer did not leave a comment.

DHIRAJKUMAR J. 
Rating:
1.0

I waited an hour in 6°c weather because it seemed two people in front both needed others to walk to the location to show their drivers license. I get it, not UHaul or staff fault. Then someone else was collecting the truck parked in the lot but first it had to have a bunch of e-bikes removed from the back because it was being used as storage? Then when it was my turn they had three vans but misplaced all their keys. I collected my vehicle 45mins after the booking time. I was then late for the task I needed it for and then ultimately late for my job. It was an expensive day after paying for a van and then losing out on my wage.

Anthony S. 
Rating:
5.0

Keep the good service going !!

BLAISE N. 
Rating:
5.0

The employee was amazing. They went above and beyond to ensure the service was smooth. I am very appreciative of their help and their willingness to help out. I'm grateful they were able to help me in getting my U-Haul.

Ola E. 
Rating:
3.0

The location for pickup is ok. It is not located in a very safe part of Toronto.

Florian K. 
Rating:
5.0

Customer did not leave a comment.

ALI S. 
Rating:
3.0

The casual attitude and unclean feel of the site was not appealing. There was no care in my being a customer and even though it was not busy, I could have just processed this transaction myself. The only saving grace is that the staff did treat me like a "friend" and offered lots of good advice, but what I'm looking for is reliable, clean and efficient service. A friendly and welcoming atmosphere would be great too, but I understand that this is not always possible.

HUNGFATRICHARD L. 
Rating:
1.0

I had a pick up time of 8am, originally I selected a different location for pick up, then received an email a couple days before changing to this queen st location. I was then no longer able to pick up my rental without the help of a U-Haul employee. There were 5 groups of people waiting at 8am and no employees to be seen, we had to call the number on the door and were told they would send someone over. I give the gut who showed up the benefit of the doubt that this wasn't his fault, but he didn't show up until 820am. He then proceeded to literally body check some metal fencing out of the way to get to the little office in the alley. After that he then crawled through the window to get into the office. No explanation at all why no one was there at 8am when there were at least 5 people scheduled to pick up at 8am. I'm sure operating a U-Haul rental out of this tiny buddy location must be difficult, but not having employees on site during working hours is ridiculous. I had movers scheduled for 9am, as I originally was told I could pick up my rental up to an hour before my rental time. I lost half an hour with my movers because this U-Haul location couldn't figure out that there needs to be someone on site to give out the vehicles at the time people expect to get their rentals.

Aj B. 
Rating:
5.0

Excellent customer service!

David L. 
Rating:
4.0

Customer did not leave a comment.

Hin Kwong N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

amir F. 
Rating:
5.0

Thanks for a warm welcome and helpful guidance!

ZOE F. 
No reviews have been submitted for this location.

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