Basically being run out of a shack in laneway, but the truck was cleanJames B.
Customer Reviews for Basso Lounge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I did after hours drop off. And the entrance to the lot was blocked by another parked truck. All the street parking was taken except a very small space which i used.Huzaifa K.
There was no one at the location when I arrived for my booking. It took them 20min. Other than that everything was greatAshley P.
The only problem that I had was the first thing I had to do was find a gas station and put gas in the truck because it was empty of gasSherrilee S.
The introduction to the vehicle did not exist - there was no walk around or checks. Didn't tell me what I needed to do to return the truck - well they did only because I asked. They were late to come down and get me out of the lot. So the initial experience was not good. Otherwise the truck was fine.Heather S.
I am happy that it is easy to extend the hours easily without having to pay much.Xiang J.
Sam was great.Aaron H.
Simplle wuick and efficient return processThomas H.
El cliente no dejó un comentario.Vasco S.
El cliente no dejó un comentario.Kamal V.
Clean carTheodor D.
They didn't check the mileage & overchargedEmily F.
I was scheduled for a 730 am pickup but the location was closed until 9. I called the main line and was told you could move the booking back. Which didn't help me. An employee then found me at the location and gave me the truck but did not complete a full walkthrough. They have me the keys without even noting the gas level.Kevin K.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.Frank C.
Get your employees to check the truck back in so they don't charge the customer an extra 200$ for 3 extra days of truck rental that never happendJamel I.
El cliente no dejó un comentario.Arthur W.
This hole in the wall was extremely sketchy..there wasn't even a uhaul employee present..the person inside said it was his brother that worked there. I was not comfortable leaving the key with him, so I went through the online, after hours procedure to return the vehicle..even though it was the middle of the day.James C.
Awesome customer service from Hussain!!!Harm G.
The pickup was quick and efficient.David R.
Our truck we reserved wasn't available so we got a smaller one and we're pretty upset. It meant that instead of doing 1 trip from Toronto to Aurora during our big move day, we had to do a second trip at 9pm at night once my daughter was asleep. The change in the truck size made the whole day start off pretty awful. And we really could have used the larger truck.Ben C.
This is a tough one. My bank statements read 121.00 and my bill says 45.00. So I'll wait on this. Also my dolly was not in the truck and when I called back they told me to drive to the Parliment location to pick another one up. Since I had elevators booked I had no time for that. Not even sure if I was overcharged for the dolly or not since the bill simply state's equipment with no breakdown.Cassius W.
After I booked the truck for this location I read the reviews and freaked out. But it was too late to change. I went there in the morning and the guy was professionaland respectful, did everything less than 15 min. I asked him about the reviews and he said there is a sign up step before picking up, to confirm the availability of the truck.Arash J.
El cliente no dejó un comentario.Sergio C.
El cliente no dejó un comentario.IHOR L.
Always a good rental at BassoEric W.
they didn't answer the phone when I needed to ask if I could extend my trip, there wasn't a clear place to park, just seemed unprofessional generallyRyan G.
not very well organized, hard to tell where you are supposed to go. Phone number didn't work. I had reserved a furniture dolly, but none were avilabileMark F.
El cliente no dejó un comentario.Marco P.
Terrible experienceValerie Reagan M.
The location is not the most attractive place. In fact, there was a rat who looked like he'd seen better days sitting on the front step of the office. I think he'd eaten some poison and wasn't long for this world, poor guy. On a positive note, the gentleman who runs the location is very nice and knowledgeable. Lovely guy. We will be back again.Christine C.
Was called one day before and told they didn't have the 15 foot uhaul I reserved weeks ago and confirmed I could still use a 10 foot. When I got there they said they couldn't supply my a 10 foot unless I returned it to the same location. As I was moving cities this was extremely inconvenient, and tripled my mileage as I need to drive it back to a different city and get my partner to follow to drive me back. I was provided no explanation, I arrived at 8am, one hour after open, and within the 15 minutes it took me to get my uhaul there were two individuals who said they has reservations who were turned away without explanation or empathy. Terrible experience. I would like renumeration as compensation for the poor experience.kyle H.
Disgusting truck, overall customer service poor, location without proper identification. Not a great experience.Alex B.
El cliente no dejó un comentario.Franklin G.
El cliente no dejó un comentario.sunil D.
Final receipt takes forever to arriveMahi C.
U-HAUL must provide accurate information to your custers and only charge the correct amount.Stella L.
Excellent service, Keep doingTesfu G.
Give me a contract. Don't overcharge me on mileage.Kevin S.
The staff seemed a bit unprofessionalCourtney R.
El cliente no dejó un comentario.Siwei W.
El cliente no dejó un comentario.osama A.
El cliente no dejó un comentario.Yves L.
I was charged for a piece of dolly but when I got there, they didn't have it. I didn't want to be difficult so I took the small cart they offered me instead. When I returned the truck the Basso Lounge location hadn't noted the substitution and so I was charged over $150 for missing equipment even though I returned everything. Horrible.Aaron M.
El cliente no dejó un comentario.Leo A.
1). Agent was late for my pick up time so I had to call and wait for him to arrive to obtain my keys for the truck. 2). Agent did provide good service 3). During truck return agent had issues with closing the rental on his cell phone. Tried multiple time with no luck. Had to call someone to manually close the rental 4). Had $15 insurance rebated and was told my final bill would be $51.33. This was also told to the person over the phone when agent was asking for help to close the rental. I was there and heard agent tell person on the phone to rebate $15 insurance. 5). Received final bill email. And was charged the $15 insurance when I was promised it was going to be off the bill. 6). I have emailed the contact asking for the adjustment to my credit card. I am now waiting for this service recovery to be fixed on my CC. If I do not get an answer in 3 days I will make a call to corporate.Ryan V.
When I arrived at 8:45 to pick up the trick at 9 am am no one's were there to taking care of us . 9:10 supervisor arrived but the truck was not ready we finally left the location 30 m behind our sched Ps Would be great to be able to get the Sunday services earlier then 9 am at that locationDaniel G.
El cliente no dejó un comentario.Chun San Jason L.
Overall my experiences with this location are always great. The only hiccup I had was that I was scheduled to pick-up the vehicle at 7:00 AM and the attendant was 30 minutes late.Lori S.
Once again, it was an excellent transportation experience with a very reasonable price. Thanks UHAUL.MustafaHurol K.
The morning of my return the manager called 5 times. He demanded the vehicle be returned on time . When I told him my event was running late, and I would not be able to return it on time and he'd have to charge me an extra day, he threatened I'd be charged hundreds of dollars extra. He then threatened me if it was not returned on time he would call the police and report the truck stolen. This is wildly unprofessional behavior and I will not be using Uhaul again.Alexander W.
Dirty truck inside and in the cargo area. A/C was not working, radio was not working. A huge problem with after-hours parking for the truck.Andrey B.
El cliente no dejó un comentario.Kerem B.
They were 25 mins lateJACK N.
I had reserved a drop-off in a different city (as we were moving) and when I got to Basso Lounge was told they didn't have any trucks that could be dropped off at a different location. This is after I had phoned that morning double checking there would be no issues with my reservation. I honestly have never been more frustrated with a customer service experience. The man kept asking me what I wanted him to do about it and if I could come back another day. I told him it was his job to figure out how to make this right. Eventually I got a truck for our move but the entire experience has turned me off of Uhaul.Marina D.
Nothing to do with the location, the guy that worked there was nice and helped get things sorted out. Overall though Uhaul is a disaster. I booked a 15' truck one way at a location that is 10 minutes around the corner from my house over a month in advance only to get told the day before I had to pick it up from another location that is 25 minutes away the day before because it's the only location that has a one way. When we get to that location in the morning the guy working there tells us that dispatch said we need to return the uhaul to that location, even though we were literally told to go to that location because it's the only one with a one way. He told us we'd pay the same price though and get a bunch of extra kilometers though for free as if that was some kind of deal for us. Thirty minutes later he finally gets it sorted out with dispatch and we were good to go, but what a mess. The cherry on top was one of the other guys picking up a uhaul there was supposed to have a return trip 15' truck (which was clearly in the lot) was given a smaller truck and told the other 15' truck wasn't available and that's the best they could do. Clearly there's a trend.Emmett P.
El cliente no dejó un comentario.Randy S.
the vehicle was totally broked down in the road.there was leakage inside the truck.i faced so many problems to took that uhaul truck.i never recommend anyone to take that U haul truck.Amandeep A.
A real office space, print copy of contract for client before leaving showing all costs, make sure truck is safe to drive - our dashboard showed the hazmats light on and the rear tire light needed air, the truck smelled and the steering wheel was gross and sticky,Christopher W.
The guy that helped us out was brilliant. I will be back soon. Such an easy transactionElliot J.
Worst uhaul everKunal P.
El cliente no dejó un comentario.Leah F.
Guy who checked us in/out was very helpful and easy to deal with. Would return again in the futureScot F.
El cliente no dejó un comentario.Xia-Ying L.
Someone called me with 1 day in advance and told my truck wasn't available on my pickup location, and forwarded to a new location, he CERTIFIED that my truck will be ready in this new location and I was able to deliver in other city (I'm moved Toronto to Whitby) and when I arrived there, the dealer told me I won't be able to drop off this truck on Whitby, I need to drive back ~60 km to drop off in Toronto (and back on my own to Whitby?!) . I called customer service and my options were accepted this or cancel. Also, I payed for the gas from Whitby to Toronto. If you cannot deal with this business, shutdown! There are a lot of stress with moving stuff and still need to handle this problem.Leonardo D.
Had an appointment to pick up at 0800, had to wait until 0845 due to numerous reservations for the same time but only one person working. Shortly after beginning to to drive multiple warning lights began popping up including checking tires and engine oil. Otherwise no other issues.ANDREW K.
Ask for restroom but not available or ????IDREES M.
El cliente no dejó un comentario.Ian A.
The person that I dealt with was courteous and efficient. The cost appears to have been reasonable, but your gas topping up rules leave ridiculous latitude for abuse. (So I overfilled, which I guess means you won a few dollars?) The truck had two doors that did not latch easily and required undue force to properly close. The console warned continuously about rear right door not being properly closed although closure was visually confirmed. I would probably use your service again, despite some misgivings.Steven B.
Previous customer hadn't returned pickup as agreed so we pivoted to roll up van- worked out well. Good guys at Queen locationPeter F.
Show all the fees and taxes in advance. The final fare was way above what I was expecting, even calculating the mileage.Daniel C.
El cliente no dejó un comentario.Spencer P.
El cliente no dejó un comentario.Alexandra M.
Quick, efficient, no fuss management. Pick up the van and drop it off in a certain parking spot depending upon the time.Jeet T.
Communication with the office at this location was not good. I had an issue with the key and it was a list of one problem after another. It took two days and many calls with head office in Arizona to sort out the problem. I never received any detailed invoice and o extended the rental from one month to four months. I will call in soon to further discuss.Lucia R.
El cliente no dejó un comentario.Yannick L.
El cliente no dejó un comentario.Rebecca B.
I booked a dolly and had pre ordered online, there was no dolly available when I got there. I did not want the insurance either and got charged for that as well. I would not recommend this location or return to it.Alexander D.
El cliente no dejó un comentario.MUSSIE K.
I picked up a truck last minute from a remarkable young man has only been in Canada for 2 year. He got me truck last minuteâ€¦. This has never happened to me.EMANUEL J.
I was one of several people waiting at the 9am open for the attendant. They were 15 minutes late, and needed another 15 minutes to make all the vehicles accessible. Some of the additional equipment (dolly) we reserved was not available.Frank A.
Super easy, thanks!David G.
We were scheduled to pick up the truck at 7:30 am but there was no one there. We had to call and ask for someone to come. That was annoying. When he arrived he was lovely and the whole transaction took no time but it would have been nice if he'd been there when we were scheduled to pick up the truck.Stephen B.
Got the wrong truck type. All the accessories I ordered were missing.liran S.
We rent a truck and a dolly. When picking the truck, I have been informed that there was no dolly available. How am I supposed to do when I count on it to move heavy boxes and furnitures? You should be ashamed! Of course the guy did not give a shit... Worst experience ever. I wont recomment to anyone this locationChristophe N.
El cliente no dejó un comentario.Arsenii A.
El cliente no dejó un comentario.TAMILARASAN R.
Starting fuel amount was overstated so I was penalized for not adding "enough" fuel. I drove 36km, put $15 of fuel in and paid an additional $10 in fuel penalties + paid for kms . . . All the hidden and extra fees make this is a terrible optionJeff W.
El cliente no dejó un comentario.Peter G.
Everything worked out well for me. Friendly service, no problem with the truck.Brian K.
I would never ever recommend this location. It's in a dirty disgusting alley. The representative wanted to conduct business out of a vehicle. The â€œofficeâ€ was a window covered by a carpet. The u haul representative was unprofessional. The entire experience was very unpleasant. I would never use this location or U haul ever again. This company has gone downhill. It's locations and the people who work for them are very unprofessional and not helpful. Although the lady and gentleman who work for the Parker Street location in Belleville were absolutely amazing. They were very knowledgeable and very professional. I appreciated the way they spoke and how helpful they were.Karen A.
El cliente no dejó un comentario.JEFFREY H.
This was not the location I booked and it's too far (I downtown) from the location that I booked.Sandeep J.
It was closed at the time of pickup. Waited 30 mins before someone showed up. Vehicles smelled really bad and there was no AC working. Upon return after hours, they ask you to park on the street and pay accordingly. Not a very comfortable experience overall.Waqas A.
El cliente no dejó un comentario.Prabha H.
Thanks for showing me the returning process.Jack C.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.Taylor S.
El cliente no dejó un comentario.Mohammad A.