Things for U-Haul to improve:- + Be on time! I booked a van for 11:30am, but I wasn't seen to until 12 noon. + Be transparent about charges - I have been overcharged, but I have been reassured that I will be refunded an amount to reflect the prices I saw when I booked the van online. Apparently this happens a lot. + There is no customer parking here. Having customer parking here would be a great feature, as I had to get public transport to get to the location so I wouldn't have to scrabble for street parking.
David Neil Patri P.
Customer Reviews for Basso Lounge
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The appliance dolly I rented wasn't available. I damaged my furniture because I didn't have the equipment to move it properly and ended up having to dump it in the trash. I was also charged for the dolly I never got.
Corri A.Nobody was there when I returned the vehicle and my cc was overcharged. When I called the location there was no answer and the voicemail was full. Not happy.
Ashley M.The staff that took care of our rental didn't wear a mask when he drove the truck from the back to front. But he was super nice.
YINGHUI Z.Easy drop off
Sridhar T.Kick ass dealer in and out in no time car clean
CARTER K.I'm being charged for fuel I didn't use and I still haven't received an explanation as to why.
James M.Staff were very kind and friendly, but payment amount was unclear and trolly ordered was missing.
ALISA B.keep and get more agents like the one I was dealing with. I was very pleased with the agent (Darren) that I dealt with, polite, courteous and informative. LOVE the downtown location even if it seems a bit of a rough area. Duncan MacDonald
duncan M.Everything was perfect and it was a great experience. The best part of the entire experience was how great the customer service given by the onsite rep. He made the entire process smooth and went out of his way to assist me.
Cumbysis T.Excellent service, very diligent and welcoming. ¡Gracias!
Miguel E.Seeing everything is done one line now. I was not informed until I checked my bank acct the I was over charged. When I returned the vehicle and enquired I was told to call the head office. Just kiss that money good bye
LORI R.The drop off was the most convenient place for us but was not in the greatest area. The person in charge was pleasant and very helpful. For convenience and service I would definitely recommend this place
MATTHEW S.I reserved a 15' truck for 10am. I arrived at 10:30, there were about 6 groups in line ahead of me. I didn't get the truck until 11:45. Unfortunately I had my moving elevator booked from 11-1 so ate up a lot of the moving time. These 2 guys appeared to be working hard, using van/scooter to go get the vehicles, although there appeared to be many vehicles closer. There must be a more efficient way to check people in than 15 min per group, when I had already checked in online. Will not be using this location again.
Sarah B.The staff was so helpful and accommodating. Our rental experience was great. Uhaul also always has the best prices too. 10/10 would recommend
ALYSSAHEALEY F.It took an hour and 15 minutes to get the truck (booked at 8AM, obtained at 9:15AM), and when we got the truck it clearly hadn't been cleaned as there were cigarette butts and garbage in the back. Additionally, despite reserving various dollys months in advance we were informed that they didn't have those items available. The staff were kind and generally helpful, just overwhelmed.
Colin A.I have rented many Uhaul's before and the team at this location was the most organized, knowledgeable and pleasant to work with. I had a fantastic experience and will make sure I go back to them in the future
Constantine S.Nothing to add. Service was excellent.
Edward S.The customer service was wonderful. prompt timing great prices, efficient and professional. I'd highly recommend this establishment. Respectfully, Denise Edwards
DENISESONIA E.No place to park. Overflowing lot. No signage on any building.
Sacha W.Totally disorganized. Vehicle was in terrible condition. Broken mirror. Piece falling off back door when opened.
Ken C.Service of this location is very good
AKM-JASMIN U.Fantastic crew at this location, my truck was clean , and even the line was long the staff here got in a truck and on my way in no time I love this place
Fady S.The Guys who works there are nasty and rude.They dont value and prioritize time for clients.we waited in the long Quee for long the guys are short staffes and it seem they dont care about Customers.They dont really check out theit trucks in time and they gave me truvk with transmission faulty and i lost money on gas because the truck was travelling on low gears due to its faukty transmisions yet the bill was given was charged fuel fee .I reported the faulty on the truck but the customers service guys ignored and never apologised it seems they didnt care or they gave me poor truck with faulty deliberately.i felt mistreated and like Uhaul have scammed me with their poor service .i lost client andnj lost business
CHAMUNORWA M.I waited for 1.5 hours to pick up my van. But then they gave me a truck after I asked about the van. They said they had no choice. 1.5 hours
MUHAMMAD NUR AFL A.Most friendly and helpful U-Haul location at basso launge
SASHANK K.Get your fucking shit together you pathetic excuse for a rental company.
mason L.I got charged $15 for insurance that I did not book
KAMEN V.They do not accept Debit Visa. In fact this is not the first time I have had this issues renting from U-Haul at different locations. I will be looking into other companies for my moving needs from now on because dealing with U-Haul in general is to much of a hassle.
LEONNARESH S.I only used it for 6 hours and return the car - they charged me two days of rentals since their staff forgot to check out the car early morning.
JIAJIA Z.Extremely unorganized. Spent 40 minutes waiting and ended up having to pay fines at my condo for overstaying my elevator rental.
Oluwaseun A.The two gentlemen that operate this facility are top notch. They work their butts off at this location. They continue to maintain a friendly and polite atmosphere while being so busy. Great location, Great guys!
Phillip L.Provide faster service
NELSON JUN HUA L.Reasonable rate for cargo van rental. Very competitive. Truck was clean and ready to go.
Adrian V.Pick up location was changed by U-haul from the one I picked from the website originally (Parliament st. Toronto). Luckily they were both close to each other.
Bryan C.Terrible experience. I had an appointment at 8am. I checked in on-line but the truck assigned was blocked by others. The guy working there seemed to be struggling with lost keys and computer issues. I left the lot at 9:30am, 90 minutes late.
John S.Unprofessional and rental truck was 2 hours late
Foad H.We returned it after it was technically closed, but Derek was actually still working and offered to park the truck for us. There were many returns that he was trying his best to park efficiently, so his offer was much appreciated. ¡Gracias de nuevo!
Rhiana C.Hassle free. Thanks
Karl A.A wait time of nearly one hour and being overcharged ~65$ doesn't really encourage me to come back to this specific Uhaul lender
Omar E.Despite I handed the keys of the truck to the staff at this location, they did not close my contract. It got even worse, as uHaul Customer Service was asking me to get in contact with this drop-off location to close the contract. Am I a uHaul employee to do their work, or a uHaul customer? Customer Service in this case was terrible!!
MILTON D.The owner of this location saved my ass and was the best dude ever. Your other location on Parliament was awful, but this guy on Queen was incredible.
Sebastian L.Vehicle not ready on time or cleaned. They failed to check the door was latched and closed on the truck so it came up 5mins after we drove off which is incredibly unsafe.
Stuart M.Great uhaul
Justin M.Pickup was quite bad - the 15' truck we had reserved was not available, neither was the cart or the blankets. After 30min of going in and out of a truck and checking something on his phone, without telling us or the other 5 people waiting what's going on (I assume he tried to reserve some other truck or so), the staff got us a massive 26' truck instead. In fairness it was for the same price, but it was a pain to get in and out of the condo's delivery bay. The staff picking doing the inspection on contrary was great - he was friendly and super helpful.
Michael M.Nothing. Registration was quick and easy and the customer service was amazing. Plus, he has the sweetest dog!
DEON G.I booked 8am pickup but the guy didn't come until 8:20am. Extremely poor attitude and service
Yuxuan C.The one person who was running the location turned up well after the scheduled opening time, causing panic among the customers who had scheduled house moves. This was the case both at pick up and when I dropped it off. With only one person in attendance, the line up became very long but as I was one of the first in line, I was only delayed by about an hour.
Hakan G.Pickup needs to be faster. We had an elevator reserved for my move and almost missed our reservation .
LIAM B.Manager was late arriving by 30 mins. Truck was dirty not cleaned. 19.95 a day turned into 190.00 plus mileage. WONT BE USING UHAUL AGAI
Paul M.far to tinny a place. Trucks were parked everywhere you could hardly walk between them.
Mark H.This was at Queen St Toronto, it is a key drop, and we were confused as to where to park the truck, as there was only space for 6 trucks and it was all full, we saw more trucks parked around the block, but all illegally parked. Then a person came out of a shack and told us to park in front of a fire hydrant and they'd take care of it. The shack didn't have clear signage from the street that it was UHaul, it looked really rundown, the 2 people were helpful, but it wasn't the normal UHaul standard, and seemed sketchy. I wouldn't have gone there, if I had known that in advance.
Melissa D.I was charged for 3 items I didn't use. The pickup/drop off location was so sketchy I thought was going to be killed. The guy working was smoking inside and very creepy. Would not recommend to my worst enemy.
Ashley S.Everyone was fantastic the guys working there were really nice and helpful. Had a smooth moving experience.
Kanisorn J.Operator was late to arrive. Created a significant delay in getting my vehicle. Would not look to use this service again.
Evan S.54 was my total yet i was charged 79 lol. I used the truck for 2hrs with 15km max. Rip off!!!
LUKE T.Special Thanks to Derrick! Amazing U-Haul Staff, he went above and beyond to help us. I would definitely recommend reaching out to him.
SHABARI GIRISH K.Very poor customer service, arrived at 0725 am for my 0730 pick up and the person came after 0800 with very weak CSR skills. Would not recommend the location to anybody.
Jose L.Very easy drop off site.
NEIL R.The owner was a gentleman
Somsak S.Outstanding service and the uhaul dog was great
jay T.Manger owner,late, not well groomed and smoked the entire interaction
Derron L.Derek was great and made the process run smoothly with getting the cargo rental van prepared prior to arrival. To have everything online, made the experience excellent.
Oluseun A.The owner of Basdo Lounge arrived 45 minutes late. We were told that they opened at 8:00am but they arrived just before 9:00am. We had ordered blankets and two dollies but only received one dolly. We had to call to ask for a credit and only received a credit for the blankets. In addition we were charged an extra $105.00 over and above the contract rate. No explanation given. When I called I was told it was a deposit but I have yet to see a refund.
William K.