Comentarios de los clientes para Basso Lounge

Great customer service

Everything goes pretty smoothly on Samuel's watch.

Samuel is a great person that provided me with great customer service.

Great location right downtown and great service!! Will definitely come back, the Samuel!!

Had to wait 30 minutes in line although I had checked in online. The employee there is not customer friendly, barely talks and does not explain anything. The website to verify equipment condition was not working upon pickup and I didn't receive any help with that even though I asked. Furniture pads I had reserved online were not available at pick-up.

Don't take too much information of customers Like taking a pic of driving license I believe that is too much

Showed up late to pick up my vehicle by 3 hours. Person behind the counter was super nice about it and sorted it out for me, would rent from this spot again

The office is hard to locate as it's not well lit and no signage. Also, the office is filthy smells disgusting and the rep was smoking inside the office. Even with my reservation being confirmed at the location, the rep was not aware of my reservation.

Excellent service!!!

Excellent experience !!! Have rented many times from this location and will keep coming back. Perfect downtown / east location !

Fast and easy service, just like always!

The truck I reserved wasn't available even though I was able to check in. The dealer offered me bigger truck for $10 more even though I reserved the truck. When I denied, he asked me to leave his office very rudely. I have taken this forward legally. Uhual did provide me a $50 reserve guarantee but I dont have the $50 yet

A little unclear if the vans/trucks could be parked anywhere. But a helpful resident who lived near by told me anywhere on the street was okay. Maybe a sign next to the key drop off location would be helpful?

Equipment was broken. Associate was good, but the location layout was awkward (parked along the side of the road) and was no where near the pick up location requested.

Clean better driver cabin. Office space doesn't look proper for staff: narrowed, crowded and heavy cigarette smell

I was given insurance without my consent

Pillar of the community! 5-Stars!

Representative didn't want to help me check in the U-Haul so he made me do it myself. Representative was smoking a cigarette inside the office.

I liked the service.

All went really well, it was an easy check out process and the 9ft van was in great shape. Samuel was very helpful and friendly, it was a pleasure to rent the uhaul from him! I left a positive review on Google Reviews as well! Thank you, thank you!

We completed the rental over the phone we came picked it up and dropped it off very easy and fast , moving forward I will alway come to this location

Dealer was closed he completed the rental over the phone and we picked it up in front ready to go , great experience, why can't every dealership be like this

Everything was fine thanks.

Great experience!!!!!

The worst rental ive ever been never coming back

The guy working there wasn't organized, so I had no truck waiting for me at the time I requested (9am). I tried calling him (as he wasn't there), but didn't get a response. He showed up at around 940am, and then had to sort out the truck, which meant I didn't leave until after 10am. This caused me to have to rush the rest of the day to stay on schedule, which was unnecessarily stressful. On top of that, he only gave me 4 blankets, even after me confirming if there was 6. This representative of Uhaul is not a good role model for the brand and needs to step up his game.

samuel was amazing he mapped out are best route and took out the stress out of moving

The owner is a really good guy and the process was simple and easy even if the actual location doesn't sound at first like it can actually be a location for a uhaul facility Would absolutely use again!

I ordered moving blankets but none were present at the time of pickup. Would've expected there was ample time to provide or at least notify me none were available.

Everything was great, location and friendly service can't be beat!

Really nice guy helping and funny definitely recommend this 👌🏻Place

Great friendly service took out the stress of moving

Friendly, personalized and professional service and a convenient location.

I'm not sure if the attendant was asleep and/or on drugs when I arrived. I was waiting outside ringing the doorbell for more than 20 minutes before someone was able to knock on his door and wake him up. Even then he was slow and unresponsive.

I have been charged twice for my rental and have been disputing this for over 2 months now and nobody is helping me. This is by far the worst customer service I have ever experienced. It is unacceptable.

I will only come to this dealership from now on this dealership is fast and efficient and the vehicles smell like fresh lemons , disinfected and clean

The worker was not wearing a a mask and when I asked him to put one on he said he didn't have one. During COVID this is completely unacceptable.

i came here at 6am in hopes of picking up a truck even tho this dealership opens @ 8am and low and behold i find the owner cleaning and disinfecting the trucks , and he gladly rented me out the truck , when i returned it at 9 pm he was parking the truck s , thats a 14 hour day , im wondering when dose this workoholic ever sleep ,good job samuel and thank for the early fast service

The man who was working the desk didn't wear a mask and was walking around in close proximity to customers who were obviously unhappy about the situation. The blatant disregard for customer safety is unacceptable.

The agent was very unprofessional. I booked a furniture dolly which he said wasn't available and still did not take it off my bill. I got charged for the dolly and while returning the truck to the drop off location, was told that the dolly was missing.

Amazing customer service. Went above and beyond to help accommodate. Thank you for helping make my move go smoothly.

This dealer dose a great job I will only rent from this location, I wish the rest of uhaul operated like this

Great experience !! Samuel was awesome and very helpful. I've rented from many places and this was by far the best. Also, this downtown / east side location is very convienient. Easy parking options upon return at the end of the day as well.

Great service!! Fast and quick

The attended was amazing and very supportive! Great customer experience overall

Owner was awesome.

When I attempted to check-out from my phone the website did not pick-up my location and froze on that page. I attempted updating my Site Settings to forget the site so that it could be prompted again, but that was unsuccessful. I had to talk to support to check-out as well.

The stuff was very helpful and friendly Thanks

The franchise owner was very helpful

The gentleman who helped us was great. He was nice and efficient. Really easy experience.

Overcharged

10/10 fantastic place will use again

This place was two blocks from me. Easy pickup. The owner wore a mask and distanced himself. His adorable mini-poodle did not but I had no problem with that! Super easy drop off too. Thanks!

I had booked a truck online, when I got there the guy working there told me the truck was double-booked although I had a booking reference number. After 1 hour of keeping me there and after I threatened that I would file a complaint he said he could give me a substitute truck. He was so rude and unprofessional. When I was there, another customer came by to pick up his online-booked truck, he also left empty handed with the same lousy excuse that his truck had been double booked.

The guys at Basso literally saved the day, Uhaul completely screwed me over really bad and these gentlemen came to the rescue. Thank god for them, because Uhaul customer service is the worst thing I have ever seen in my life.

Everything was great! Excellent customer service, no wait time, easy location to find. Had a great experience.

Nothing. Samuel was very professional and helpful!

It took a while to get the kets to the truck from the moment I arrived at the location. Even though I had reserved online ahead of time, there was still information I needed to provide upon arriving. Why couldn't I just fill everything in online so that the pickup time would be faster?

I made my reservation over the phone, once I arrived it was a hot mess. u-haul definitely over booked, but samuel really accommodating my family and I Thank you!!

Great customer service- highly recommend

I was a bit nervous about renting a truck for the first time. Sam, the guy who runs it, was super friendly and accommodating as I needed the truck a bit earlier. He was easy to reach and easy to talk to. I'd definitely rent from this place again. Highly recommend it.

Very simply put, this location delivered perfect service. Van was there, spotless and ready to go. I would recommend anyone in the city go here.

Improve sanitation More professionalism from the employee Have the correct equipment for what was ordered Have a full gas tank (or at least monitor the gas level with the customer present)

Picking up the truck was very easy and the customer service was excellent. Highly recommend this location to all my friends.

The process was simple and cheaper than I expected.

I have been charged "Safe Trip Fee" even when I had taken CDW. I had not opted for any Safe trip option, Please refund my money...Thanks

Really flexible and helpful during a stressful time. Thanks!

Truck was well maintained and clean...proprietor was most helpful as well. Would definitely come here again, after having used Budget and Discover rentals in the past

samuel was friendly --- good experience

The fuel reading in your system is not the same as in actual reading when we signed in. Unfortunstely, my data was not working when I checked put the vehicle. I should have sent the picture that i took. I was charged with additional $10+ for the fuel. I sent an email to dispute it. I hope, Uhaul will consider my plea.

I was left stranded by another uhual neighbourhood partner on Dupont which stunk and they had terrible. customer service and had to look for another uhual rental last minute for a scheduled production run and Basso's lounge came through for me. The owner was so nice and friendly. I would definitely be recommending to my friends and going back for another rental service.

As a first time uhaul user (and truck driver), I found the process really easy. Samuel was super super kind and helpful, a real stand-up guy!

I emailed to find out what CDW means on my bill but have not received an answer. What is a "Safe Trip Fee"?

Extremely rude personnel. Swore at me for parking the truck in the wrong area when there was no indication of where to park. Would never ever go back.

Super easy and great customer service with no issues.

Overall, it was an OK experience. The pick-up location is a tiny little shed next to the Basso Lounge. It was a bit sketchy, but fortunately there was a gentleman there to assist. Service was fine, but not stellar. There was not a proper or thorough check of the vehicle, so I did one on my own. There was also no one at the office when I dropped the vehicle off at 3 pm (didn't affect me personally as there was a key box to drop off the keys).

Don't call less than 24 h ahead of a booking and tell me the truck is no longer at the requested location and instead 40 km away. 40km of which I would have to pay for.

Great location, fast and good communication with the personnel.