Customer Reviews for Arnold Mill Chevron
(U-Haul Neighborhood Dealer)

66 reviews

238 Arnold Mill Rd   Woodstock, GA 30188

(770) 591-4590

Office Hours

  • Mon-Thur: 6 am–10 pm
  • Fri: 6 am–11 pm
  • Sat: 7 am–11 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(770) 591-4590

238 Arnold Mill Rd
Woodstock, GA 30188

Services at this Location:

Office Hours

  • Mon-Thur: 6 am–10 pm
  • Fri: 6 am–11 pm
  • Sat: 7 am–11 pm
  • Sun: 8 am–9 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LEE BLALOCK 
Rating:
1.0

This is a convenience store. Uhaul redirected me from a preferred location. They didn’t include some requested blankets. I’ve rented from this location previously. They are a hostile and distant agent

Jeffrey Burrow 
Rating:
3.0

Was not happy with the ‘check engine light’ on, the ‘tire service’ light came on twice. Larry from roadside assistance was very helpful which was appreciated

Suzanne Turpin 
Rating:
1.0

Terrible customer service and terrible communication

Frederick Love 
Rating:
1.0

I noticed that after less than a mile the check in light was on and the fuel economy was very poor

BERNIE COOPER 
Rating:
3.0

I brought the trailer back within 3 days as allowed but was charged an extra day. Unclear why UHaul cannot read a calendar

Lee Collins 
Rating:
3.0

I ordered a utility dolly for the purpose of moving a refrigerator and it was not at the location we went to. We then had to resort to a smaller dolly for 12.00. I feel because the original dolly wasn't there that the second runner up should of been for no fee to make up for the mix up of not having the dolly I had ordered a head of time in the first place. I had ordered blankets too and they were not available. I was not charged for the blankets but because we had no blankets, my furniture was nicked and dented.

Jill Marie Olson 
Rating:
3.0

Customer did not leave a comment.

Joseph Borowski 
Rating:
3.0

The miles on the U-Haul itself was different on the actual vehicle vs what was in the contract

Markeya Pollard 
Rating:
3.0

I connected dolly myself, no checkout and no one inspected the car dolly when I returned. I didn't get a reciept of return or a notation that it was returned damage free. This left me feeling vulnerable to fraud.

Tom Bloemker 
Rating:
5.0

It was nice

Nicholas Albert 
Rating:
5.0

Customer did not leave a comment.

Bradley Uhl 
Rating:
5.0

Customer did not leave a comment.

Sinai Andrade 
Rating:
2.0

They didn’t have the dolley we needed..check out was a disaster..their printer didn’t work at the time..took care of another customer while I was at the counter..it’s also a convenience store.thought that was odd..would never rent from them again..

Thomas Michalik 
Rating:
5.0

Nice people to work with, equipment was ready to go when I arrived. Quick in and out and was on my way thanks Bob

ROBERT CATAPANO 
Rating:
5.0

Customer did not leave a comment.

DINO MILLER 
Rating:
5.0

very quick in and out

Edward Palombo 
Rating:
5.0

Customer did not leave a comment.

fukstatn geotra 
Rating:
4.0

Customer did not leave a comment.

Gary Clemens 
Rating:
5.0

Very quick and friendly service.

Mary bales 
Rating:
1.0

A total scam.

Gabriela Sosa 
Rating:
3.0

Customer did not leave a comment.

Joe palcisko 
Rating:
3.0

Customer did not leave a comment.

DWAYNE BROOKS 
Rating:
5.0

Customer did not leave a comment.

Tejal Tillman 
Rating:
5.0

Customer did not leave a comment.

Steven Covino 
Rating:
4.0

Less time waiting for check in even though I had reserved the vehicle on line prior. The clerk did ask me if it was ok to wait on store customers prior to working on the rental. I agreed out of courtesy however it would have been nice to have another person to check people out.

William Benca 
Rating:
5.0

Customer did not leave a comment.

Mark Jensen 
Rating:
4.0

Seamless experience!

Rebecca Neal 
Rating:
4.0

Customer did not leave a comment.

Diane Dean 
Rating:
3.0

Gas station so hard to rate.

Sherry McFarland 
Rating:
4.0

Location was good; and we were able to get truck checked back in. Overall, the largest area for growth we found in the rental process was the website. I had to sign in over and over again; and I couldn't find some of the info about our rental when I needed it - specifically the picture of the gas gauge. I just didn't find it to be user friendly; but the vehicle itself worked out great! We appreciate it so much!!! We also loved being able to check it out and back in on the phone so we didn't have to work around specific hours. Thanks!

Deborah Lanter 
Rating:
1.0

Customer did not leave a comment.

Steve Allen 
Rating:
3.0

Customer did not leave a comment.

Chelsea Churchill 
Rating:
2.0

The reservation was supposed to be in Louisville and they couldn’t figure out how to set that At location. So they set it back to Woodstock and told me to “call a number in the morning and there would be no extra charge”. So I called in the morning and they told me that I would be charged more but they would find a location for me to drop it off at. To top off everything the trucks radio is broken so for a 6 hour drive it was kinda upsetting.

KELSEY MITCHELL 
Rating:
2.0

Drop off was a gas station. Only one person working. He was friendly but his English was hard to understand. Parking lot was crowded and he asked me to park the 15’ truck. There was little room and parking required parallel parking. I did fine and didn’t hit anything but he did ask my wife to go outside and help me. I’m fine driving a large truck and backing it but parallel parking when you can’t see clearly behind is a bit intimidating. Nothing was hit fortunately but I would have expected an employee to park the truck. The small gas station was no comparison to the huge location where we picked up the truck!!

Cindy Mcmahon 
Rating:
5.0

Customer did not leave a comment.

Glenn Staton 
Rating:
5.0

Customer did not leave a comment.

CORY KELSH 
Rating:
4.0

Easy peasy.

Jeff conley 
Rating:
4.0

Customer did not leave a comment.

Chris Horace 
Rating:
1.0

Truck was dirty, junk and debris inside cab. No efforts to clean truck from prior renter. Worse experience ever. I have rented four times from uhaul and never saw a vehicle so dirty. Also the check engine light was on. Dealer did not care, just said drive it anyway. I called CS and advised of vehicle issues. They were helpful and provided roadside assistance #

ken miller 
Rating:
3.0

Customer did not leave a comment.

James Hollingsworrh 
Rating:
5.0

Customer did not leave a comment.

Michael Lee 
Rating:
5.0

Helpful and expedient

Lucius Rouser 
Rating:
1.0

No paperwork given at return of vehicle. I was suppose to be charged $ .79/ mile for extra mileage , but they charged $1.00/ mile

elizabethSteve cameron 
Rating:
5.0

The equipment I received was very old and should probably be retired. The facility I rented from was OUTSTANDING!! I will use them again for sure.

RONNIE USRY 
Rating:
3.0

The inside of the truck needed a wipe down. Sticky soda stains riddled the cup holder area and the middle seat had soda stains as well.

William Lyerly 
Rating:
5.0

The young lady who assisted me at this location was very good

Thurman Hicks 
Rating:
3.0

Customer did not leave a comment.

Gertrudis Mendez 
Rating:
4.0

Customer did not leave a comment.

Jose Guerrero 
Rating:
5.0

Great rental

DAVID DEAN 
Rating:
5.0

The drop off process was easy and the clerk inside told me to expect an email after I dropped off the truck…the email came promptly

Marissa Grant 
Rating:
2.0

The truck smelled of cigarette smoke. The protective blankets and hand truck were strewn in the back, which I did not order.

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

Sami Abuzeid 
Rating:
5.0

Customer did not leave a comment.

DAVID MILAN 
Rating:
5.0

Customer did not leave a comment.

Tonya Duncan 
Rating:
5.0

AMAZING people at this location were incredibly helpful and saved the day! This will be my go-to location

STEVEN SINGLETON 
Rating:
5.0

The gentleman that helped us was very nice and well informed. I will definitely us this store again for any future needs.

Jo Havey 
Rating:
3.0

Customer did not leave a comment.

quinn hansen 
Rating:
4.0

Customer did not leave a comment.

Harry LeFevre 
Rating:
4.0

Customer did not leave a comment.

David Kerr 
Rating:
2.0

The cab was not cleaned. There was dog hair all over the front passenger seat. I didn’t notice it until I reached home. I had to clean it as well as the front windshield which had a film on it. They didn’t have the blankets I had ordered. Had to go to a different site to pick them up.

rodney cicchino 
Rating:
5.0

Customer did not leave a comment.

Michael White 
Rating:
2.0

The truck location was changed two separate times. The last time it was changed was 1 hour before I was supposed to go pick the truck up. I received a call as I was changing clothes to go pick up the truck to inform me that the truck was going to be at a different location even further away than the first change that occurred.

Alex Hebert 
Rating:
5.0

Customer did not leave a comment.

VERNON CAVIN 
Rating:
5.0

Customer did not leave a comment.

Kurt Dean 
Rating:
1.0

This rental was fine. You are a shit company and I had two reservations canceled/not upheld by your shit stores on canton rd and in Brookhaven. We showed up to the Brookhaven location and they didn’t even have the 20’ truck we reserved and your employees laughed in our face when we asked them to find another truck. You have no way to verify that a truck is physically on location and that is why we had to drive all the way to Woodstock to find a truck THE DAY OF OUR MOVE. Y’all suck.

Caleb Crumly 
No reviews have been submitted for this location.

Additional Services at this Location

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