El cliente no dejó un comentario.Vito B.
Customer Reviews for Al's Old Fashioned Hand Car Wash
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Odometer reading at pickup was 14322, contract indicated much less. Couldn't get my phone to take pic and none was there to explain problem to. Called "Ron" next day and explained was told he'd take care.of it when truck returned. "Ron" wasn't there upon return but spoke over the phone and he told me to text the explanation next day. I did but have been charged based on the incorrect odometer reading on documents, not truck reading. I drove the truck a maximum of 180 miles and should be charged accordingly. I feel misled and patronized. By far the worst Uhaul experience I have encountered over many years of past usage.Allen K.
El cliente no dejó un comentario.Mary W.
Don't put a timeline on when I have to be there (ie. before noon- even though the website advertised this location was open until 5), then after rushing to get there by noon, only to find out no one had even showed up that day. Pretty stressful. Fellow said he'd sweep out the trailer before we took it out. He did not. My husband had to ask him as the trailer was dirty. Don't know what's going on there but will avoid that location.Laurie P.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Stephen D.
Ronnie was off the hook really nice guy. Go there and rent your trucks from Ronnie cuz he'll take care of you.Robert R.
El cliente no dejó un comentario.Connie G.
Trailer was filthy on the outside.John M.
I tried calling the owner because the uhaul app would not let me check in and the voicemail was full. The attendants at the gas station just stared at me like I was bothering them, but that's not the drop offs fault. It was very frustrating though.ANNA F.
Expert, friendly help. Good to deal with!Michael C.
I had some challenges with remote check in but we were able to handle it over the phone fairly quickly. One recommendation is to let customers know the trucks are in the back! I tried to use the key on the truck I saw in front because I didn't realize the others were in the back. Great location with easy access to Ashland DumpCarolyn L.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Paul S.
Ron and Brie have put a whole new meaning to U-Haul. All of my local moves. They make it feel like family.Watha D.
Never got my money backJamie C.
Still charged insurance when I denied it and still hasn't updated the return and final bill.lila E.
El cliente no dejó un comentario.Rob U.
The pickup bed was sprayed but still quite dirtyBEVERLY E G.
I received my truck and trailer 8 hours later than expected which delayed my moving date to the following day. The trailer Jack was also broken along with the tie down clamps.Tyler B.
El cliente no dejó un comentario.Devon C.
Copy what this location didwilliam H.
1/2 hour late. Super run down, shady place. Person there was very rude.Justin G.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.Audrey V.
El cliente no dejó un comentario.David D.
Have the promised vehicle available when and where it's supposed to be.Asa B.
I was charged for a larger truck than I rented, I think. I rented a 15 foot truck and thought the rate was $29 for the day but the invoice lists a higher rate. The employee there was great and professional. There must have been either a miscommunication or I was accidentally overcharged.Thomas S.
It would help if the employees were ever actually there. The store and entire site is filthy and sketchy. People we're living in vehicles a few feet away from the truck we rented.Steve A.
El cliente no dejó un comentario.Eric W.
Tail lights and brake light (right side) had a short - sometimes worked and sometimes did not work.Linda L.
The outside of the truck was really dirty and the inside was dusty. I was expecting a nice clean ride and was disappointed when I had to wash it myself.Michylle H.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Fred L.
El cliente no dejó un comentario.Timothy L.
I was picking up the truck and wanted to pick it up at 1:45 pm. I could not pick it up because the office was closed, after that I called the phone number that was written on the door, the person who answered him said that he left for lunch and would only be at 4 pm, I told him that I had reserved the truck for 1 : 45 pm, he replied that he could not help. after that I turned to those support, they promised me that now a person would come in 25 minutes and give me the keys, no one came in for 15 minutes, I called again they said they would come at 3 pm, then they accused me of calling them often and that it was not their problem, in the end the man arrived only at 3:40 pm and said that the truck was generally open and the keys were inside ... are you serious? I rent trucks almost every week but never had such a disgusting experience. and yes, when I booked the truck, it was written that U-Haul guarantees the reservation and if something goes wrong it will refund me $ 50. where is my $ 50? please reply to this message and take action.Bulat S.
The return location is a bit confusing. A bit of improvement in signage might go a long way.Mark M.
trucks generally in short supply in this area recentlyjulia M.
Excellent service.Kathleen E.
Overall you can tell that this operation is subpar. The owner showed up 10 minutes late. The place is dirty and disgusting inside. He couldn't check me in even though I'd already done the online check in. He couldn't print out my receipt. The vehicle had no gas in it.BENJAMIN O.
I dropped off the trailer at about 12:40 AM so no one was there. However, the instructions were clear from the web site and the process was simple and straight forward.Jack G.
The gentleman was good peopleALANA S.
El cliente no dejó un comentario.ALI L.
Really encourage customers to check in on line and facility to deal with customers is a hole in the wallRICHARD ALLEN S.
El cliente no dejó un comentario.Molly S.
El cliente no dejó un comentario.Jared S.
Great help here but worried about proof of drop off. Had no receipt,email when I left so I took a picture in case something went wrongCHRISTOPHER BLAN F.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.James G.
The best in southern OregonALI L.
El cliente no dejó un comentario.Leah S.
El cliente no dejó un comentario.Daniel H.
Ron, the employee, arrived late to the opening time. But he was pleasant and helpful. Van was super clean and ran fine.Alexis C.
El cliente no dejó un comentario.Salvio C.
Convenient location. No one at the store when I dropped off.SCOTT R.
Nothing. .great and fast serviceRonald H.
Give him more help. The poor guy was run ragged! But he had a great attitude and it was an especially stressful day (major fire started shortly after I picked up my rental).Joan B.
The guy did not wear a mask at all the equipment was dirty dented with no x marks.Tonya F.
Gas tank was 1/4 full. Please make it a requirement that vehicles have full tanks. Van was not clean when I picked it up. Please ensure rentals are clean.Steven A.
El cliente no dejó un comentario.Shahrzad S.
UHaul charged my credit card hundreds of dollars on more than one occasion without my knowledge OR Consent.britt I.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.PATRCK D.
pick up app did not work, van was not clean, which is a bit unnerving during covid...HENRY B.
Every time I've been there they did not have the size truck that I reserved available. This is unacceptable.Joey B.
Warn customers that it will take more than a half hour to pick up the vehicle.Dale V.
Outstanding work on there part.Wayne B.
He did not have the correct number of blankets that I requested. He also did not have clean boxes that we could purchase. We had to visit another site that required a 30 mile trip to purchase the necessary packing materials. Maybe on the site it can list whether packing materials are available for purchase. Had we known this, we would have gone else where to eliminate the double location pickup.dianne H.
The owners do not maintain a constant presence in the office. During normal hours their door is often locked.eric S.
El cliente no dejó un comentario.Kelli J.
El cliente no dejó un comentario.dewyne M.
El cliente no dejó un comentario.Linda R.
Very bad service, the guy didn't set up a drop off location and just said google U-Haul when you get there. I spent so much time dealing with that after and also forgot to bring me my driving license backidan H.
Not very organized, small area so getting in and out is very difficultronald H.
El cliente no dejó un comentario.Andy E.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Elizabeth H.
Was closed when i returned the equipmentMark F.
Easy to find location and easy to get too. Very friendly staff that helped us out.JAKKIE B.
El cliente no dejó un comentario.Dillon M.
The Uhaul office located at the Shell station off of the Ashland, Oregon exit 19 on Interstate 5 was filthy and disorganized.Jay G.
El cliente no dejó un comentario.Scott A.
El cliente no dejó un comentario.Laura P.
El cliente no dejó un comentario.Scott A.
It was ok, It was just too many trucks on site, I had to wait a while to park the truck.Lamont J.
Nothing. The manager is really easy to work with!Susan B.
El cliente no dejó un comentario.Galen O.
El cliente no dejó un comentario.Trina K.
Get rid of the homeless on the property.William S.
Pick up was efficient informative and friendly.Eric H.
El cliente no dejó un comentario.Dharmendra B.
Find a way to refund extra gas, as I left over a half tank when I started with under a quarter. Also I wanted insurance only on the truck, but somehow ended up paying for it on the dolly too, this was never discussed, and I got charged for two days when I only had the truck for one day. Basically a local move just cost me over $300, which is total bullshit!! Dishonest and crooked shit!Jason M.
El cliente no dejó un comentario.Philip K.
El cliente no dejó un comentario.ALI L.
The name of the pickup place was wrong. The WiFi was so weak and the connection was so bad that it took 50 minutes to get the tuck out. The truck itself was good but the online check-in process was so frustrating that I don't recommend to anyone and I won't do this location ever again.Derek S.
Scary environment. Nobody there from UHaul--just a bunch of homeless people yelling at each other. Had to call and wait. No receipt given when keys were turned over. Wrong location from where we were initially told to go. Had to buy more gas, drive an extra 10+ miles (in second car for ride as well), and waste over half an hour.ellie C.
El cliente no dejó un comentario.fernando T.
They got me in and out quickly and everything went smoothly.Wendie S.