Customer Reviews for Allison Lane Auto Care
(U-Haul Neighborhood Dealer)

77 reviews

1602 Allison Ln   Jeffersonville, IN 47130

(812) 258-9314

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(812) 258-9314

1602 Allison Ln
Jeffersonville, IN 47130

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy process and friendly staff.

Jorge Hernandez 
Rating:
3.0

I’ve had nothing but bad experiences with U-Haul. Every time I try to do the mobile pick up, it’s never ready and it’s always a huge inconvenience to get it sorted. When I was instructed to call, I was transferred and went straight to voicemail. Then I was told I just had to wait at the store After waiting and picking my vehicle up 30+ minutes late, there was no dolly or furniture pads available which were essential to my move. This is the last time I will be using U-Haul for moving purposes.

Nathaniel Baines 
Rating:
5.0

Drop off was great

Christina Westfall 
Rating:
3.0

Customer did not leave a comment.

Bridget Powell 
Rating:
2.0

The cab of the truck was dirty and the engine sounded like it was about to give out..the online check in was horrible including difficulty getting support.

Pat Pricher 
Rating:
2.0

Transmission went out after 2 miles.

patrick dages 
Rating:
5.0

Smooth pickup, location perfect for our move!

Tim Hendrix 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Criswell 
Rating:
1.0

Charged me full amount and kept my "deposit" so I had to dispute with my bank. This is the 2nd time I've had a major problem with this location. I will NOT be back.

caylee hurlburt 
Rating:
5.0

very good. recommended.

VICTOR DALISAY 
Rating:
5.0

Customer did not leave a comment.

Randall Carmichael 
Rating:
5.0

Best U-Haul experience ever

glenn heacock 
Rating:
5.0

Staff was great

Selina Pratt-thompson 
Rating:
2.0

I included an appliance dolly with my rental and the pickup location did not have one available. I was told "but if you go to x location they should have one you can rent." I know shit happens sometimes, but I was pretty frustrated that I was told to go somewhere else to pick something up that I reserved months ago. The truck also shifts a bit funky, recommend checking it out soon.

Jared Massengale 
Rating:
5.0

Customer did not leave a comment.

Matthew Barrett 
Rating:
3.0

Only conversation had was them asking if I had the correct drop/off location and after showing text message received with address, they said okay and they would figure it out. There was no mention of extra charges.

Frank Earnhardt 
Rating:
5.0

Great customer service

Allen Chrisman 
Rating:
5.0

Customer did not leave a comment.

kevin shaheen 
Rating:
5.0

The text came headlined Thank you for using Uhaul. I was busy, which most would be when renting a uhaul. I didn't open the text until I returned the uhaul when I got home. I missed the procedure to follow to not get charged until I got home. That text should be titled Uhaul returning procedure, and I would have taken the time to click on it and read it.

greg houston 
Rating:
5.0

Customer did not leave a comment.

Enisa ibrahimovic 
Rating:
5.0

Thank you! Always a pleasure to see/rent from you guys!!!

PHILLIP WHEELER 
Rating:
4.0

Customer did not leave a comment.

Richard Elliott 
Rating:
3.0

Customer did not leave a comment.

patrick dages 
Rating:
5.0

Nice big lot near my home

Jodi Miller 
Rating:
5.0

Customer did not leave a comment.

crystal deWitt 
Rating:
5.0

Customer did not leave a comment.

bryan hassett 
Rating:
5.0

Customer did not leave a comment.

Margaret Clark 
Rating:
4.0

Very close to my home and personnel were nice

Brad Miller 
Rating:
5.0

Customer did not leave a comment.

Virgina Fox 
Rating:
5.0

Very helpful great people not sure everything was great

gerald mason 
Rating:
5.0

Customer did not leave a comment.

Lori Sash 
Rating:
5.0

The reps provided excellent service, friendly and helpful.

RUDY GUERRA 
Rating:
5.0

Easy check in and truck was ready to go. A+ customer service.

Jeff Souza 
Rating:
5.0

Customer did not leave a comment.

Frank Riggs 
Rating:
3.0

Customer did not leave a comment.

Marcelo Henrique Viveiros Carreiro 
Rating:
5.0

Customer did not leave a comment.

Troy Rudy 
Rating:
4.0

The rental location was not open the same hours that they list on the door. It said they were open Saturday from 8am to noon but when I came to return the truck they were not open.

Frank Riggs 
Rating:
5.0

Customer did not leave a comment.

Amos Luka 
Rating:
3.0

Was a car repair shop and uhaul not bad just not as exceptional as the place that I picked up from.

Dawndra Paul 
Rating:
3.0

The truck was not there on my scheduled 9 appointment. They rescheduled it for 2 hours later. They did not have the 12 moving blankets that I had reserved.

Sharon Porter 
Rating:
5.0

Everyone was so helpful! Alan

Alan Weekly 
Rating:
5.0

Customer did not leave a comment.

patricia kress 
Rating:
3.0

Timeliness and organization.

Lauren Curry 
Rating:
5.0

Everything was great and I was very impressed it was not a gas hog

Susan Patterson 
Rating:
1.0

Maintain your equipment. The steering was so bad that it’s probably shouldn’t have been on the road. And it shouldn’t have been allowed to be on the road.

Stephen Maclean 
Rating:
2.0

Please have the truck available when scheduled. I had my reservation for pickup 3 months in advance and I had to wait 10 hrs later to pick up the UHUAL, because I had a spot driver to take me to get the truck. There should always be a truck available if I reserved it few months in advance. BAD BUSINESS/Customer Service!!

Joseph Rodgers 
Rating:
4.0

Truck A/C not fully functional, worked for about 15/20 min and then shut off. Also alignment on truck was off, pulled to the right a lot.

Juan Ramirez 
Rating:
5.0

No problems with the drop off!

Stephen Johannemann 
Rating:
5.0

Service was fast, friendly and professional. Will definitely want to use this location in the future and will recommend it to others.

John Ward 
Rating:
5.0

The app consistently has issues. I have better luck logging into the website for everything I need.

BRANDI DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

BILLY GLADIN 
Rating:
5.0

Small operation but very helpful and friendly

David Walter 
Rating:
3.0

Only had certain accessory equipment available.

Emily Howell 
Rating:
5.0

Staff was knowledgeable, very helpful with the reservation and hooking up the trailer.

Allen Chrisman 
Rating:
3.0

Customer did not leave a comment.

Ivan Profitt 
Rating:
3.0

Customer did not leave a comment.

paul bruner 
Rating:
5.0

Very nice helpful will use this location again girl at front desk very nice!

Finda Nyorkor 
Rating:
5.0

Customer did not leave a comment.

Charles Shelton 
Rating:
5.0

Customer did not leave a comment.

BRIAN MEDLOCK 
Rating:
5.0

Customer did not leave a comment.

Steve Wilsman 
Rating:
5.0

I’ve used this location 3 times now. This time it was under new management. The older couple retired, but the new people that took it over are just as good if not better. The guy at the counter was really nice and didn’t end up costing me that much at all.

Raace Ewing 
Rating:
3.0

Customer did not leave a comment.

Abner Miralda 
Rating:
5.0

I prefer this location, but they only have a limited number of trailers so I usually am not able to get a reservation. Great folks, friendly and quick.

Douglas Kieper 
Rating:
1.0

It would not allow me to check my vehicle in myself so I had to pay an additional $20 and just drop my keys!!!! Such a scam!!!

angela pennington 
Rating:
5.0

Customer did not leave a comment.

Graham Green 
Rating:
5.0

Customer did not leave a comment.

KELLY COOK 
Rating:
5.0

Customer did not leave a comment.

corey smith 
Rating:
5.0

One of the windshield wipers was coming off and scraping the window. The cup holders were sticky and dirty. Other than that it was just fine. The gentleman who helped me was great and very patient

cheri craycraft 
Rating:
5.0

Customer did not leave a comment.

Moneisha Hollowell 
Rating:
5.0

Great service, highly recommend

Larry Thomas 
Rating:
5.0

Customer did not leave a comment.

Hank Temples 
Rating:
5.0

Customer did not leave a comment.

Derek Wakkure 
Rating:
3.0

Customer did not leave a comment.

Quintessa Coffey 
Rating:
5.0

I had to drive 20 minutes to pick up the truck instead of being able to pick it up in my city. So I had to cover the mileage even though it wasn't my fault that the local branch did not have the truck available.

Kaleb Black 
Rating:
5.0

Good communication. Truck was in good order. One suggestion is to explain to add gas before coming back or there will be a charge. I misunderstood, but they took care of it since I paid for the safe drive (which is not in lieu of adding gas) and said I misunderstood that. They handled it well, so good review.

ERIC POST 
Rating:
4.0

Customer did not leave a comment.

JANIECE FOSTER 
Rating:
3.0

Customer did not leave a comment.

PAULA SACHER 
No reviews have been submitted for this location.

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