Customer Reviews for Allison Lane Auto Care
(U-Haul Neighborhood Dealer)

77 reviews

1602 Allison Ln   Jeffersonville, IN 47130

(812) 258-9314

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(812) 258-9314

1602 Allison Ln
Jeffersonville, IN 47130

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy process and friendly staff.

Jorge H. 
Rating:
3.0

I've had nothing but bad experiences with U-Haul. Every time I try to do the mobile pick up, it's never ready and it's always a huge inconvenience to get it sorted. When I was instructed to call, I was transferred and went straight to voicemail. Then I was told I just had to wait at the store After waiting and picking my vehicle up 30+ minutes late, there was no dolly or furniture pads available which were essential to my move. This is the last time I will be using U-Haul for moving purposes.

Nathaniel B. 
Rating:
5.0

Drop off was great

Christina W. 
Rating:
3.0

Customer did not leave a comment.

Bridget P. 
Rating:
2.0

The cab of the truck was dirty and the engine sounded like it was about to give out..the online check in was horrible including difficulty getting support.

Pat P. 
Rating:
2.0

Transmission went out after 2 miles.

patrick D. 
Rating:
5.0

Smooth pickup, location perfect for our move!

Tim H. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah C. 
Rating:
1.0

Charged me full amount and kept my "deposit" so I had to dispute with my bank. This is the 2nd time I've had a major problem with this location. I will NOT be back.

caylee H. 
Rating:
5.0

very good. recommended.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Best U-Haul experience ever

glenn H. 
Rating:
5.0

Staff was great

Selina P. 
Rating:
2.0

I included an appliance dolly with my rental and the pickup location did not have one available. I was told "but if you go to x location they should have one you can rent." I know shit happens sometimes, but I was pretty frustrated that I was told to go somewhere else to pick something up that I reserved months ago. The truck also shifts a bit funky, recommend checking it out soon.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Only conversation had was them asking if I had the correct drop/off location and after showing text message received with address, they said okay and they would figure it out. There was no mention of extra charges.

Frank E. 
Rating:
5.0

Great customer service

Allen C. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

The text came headlined Thank you for using Uhaul. I was busy, which most would be when renting a uhaul. I didn't open the text until I returned the uhaul when I got home. I missed the procedure to follow to not get charged until I got home. That text should be titled Uhaul returning procedure, and I would have taken the time to click on it and read it.

greg H. 
Rating:
5.0

Customer did not leave a comment.

Enisa I. 
Rating:
5.0

Thank you! Always a pleasure to see/rent from you guys!!!

PHILLIP W. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
3.0

Customer did not leave a comment.

patrick D. 
Rating:
5.0

Nice big lot near my home

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

crystal D. 
Rating:
5.0

Customer did not leave a comment.

bryan H. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
4.0

Very close to my home and personnel were nice

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Virgina F. 
Rating:
5.0

Very helpful great people not sure everything was great

gerald M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

The reps provided excellent service, friendly and helpful.

RUDY G. 
Rating:
5.0

Easy check in and truck was ready to go. A+ customer service.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
3.0

Customer did not leave a comment.

Marcelo Henrique V. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
4.0

The rental location was not open the same hours that they list on the door. It said they were open Saturday from 8am to noon but when I came to return the truck they were not open.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Amos L. 
Rating:
3.0

Was a car repair shop and uhaul not bad just not as exceptional as the place that I picked up from.

Dawndra P. 
Rating:
3.0

The truck was not there on my scheduled 9 appointment. They rescheduled it for 2 hours later. They did not have the 12 moving blankets that I had reserved.

Sharon P. 
Rating:
5.0

Everyone was so helpful! Alan

Alan W. 
Rating:
5.0

Customer did not leave a comment.

patricia K. 
Rating:
3.0

Timeliness and organization.

Lauren C. 
Rating:
5.0

Everything was great and I was very impressed it was not a gas hog

Susan P. 
Rating:
1.0

Maintain your equipment. The steering was so bad that it's probably shouldn't have been on the road. And it shouldn't have been allowed to be on the road.

Stephen M. 
Rating:
2.0

Please have the truck available when scheduled. I had my reservation for pickup 3 months in advance and I had to wait 10 hrs later to pick up the UHUAL, because I had a spot driver to take me to get the truck. There should always be a truck available if I reserved it few months in advance. BAD BUSINESS/Customer Service!!

Joseph R. 
Rating:
4.0

Truck A/C not fully functional, worked for about 15/20 min and then shut off. Also alignment on truck was off, pulled to the right a lot.

Juan R. 
Rating:
5.0

No problems with the drop off!

Stephen J. 
Rating:
5.0

Service was fast, friendly and professional. Will definitely want to use this location in the future and will recommend it to others.

John W. 
Rating:
5.0

The app consistently has issues. I have better luck logging into the website for everything I need.

BRANDI D. 
Rating:
5.0

Customer did not leave a comment.

BILLY G. 
Rating:
5.0

Small operation but very helpful and friendly

David W. 
Rating:
3.0

Only had certain accessory equipment available.

Emily H. 
Rating:
5.0

Staff was knowledgeable, very helpful with the reservation and hooking up the trailer.

Allen C. 
Rating:
3.0

Customer did not leave a comment.

Ivan P. 
Rating:
3.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Very nice helpful will use this location again girl at front desk very nice!

Finda N. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

I've used this location 3 times now. This time it was under new management. The older couple retired, but the new people that took it over are just as good if not better. The guy at the counter was really nice and didn't end up costing me that much at all.

Raace E. 
Rating:
3.0

Customer did not leave a comment.

Abner M. 
Rating:
5.0

I prefer this location, but they only have a limited number of trailers so I usually am not able to get a reservation. Great folks, friendly and quick.

Douglas K. 
Rating:
1.0

It would not allow me to check my vehicle in myself so I had to pay an additional $20 and just drop my keys!!!! Such a scam!!!

angela P. 
Rating:
5.0

Customer did not leave a comment.

Graham G. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

One of the windshield wipers was coming off and scraping the window. The cup holders were sticky and dirty. Other than that it was just fine. The gentleman who helped me was great and very patient

cheri C. 
Rating:
5.0

Customer did not leave a comment.

Moneisha H. 
Rating:
5.0

Great service, highly recommend

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Hank T. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
3.0

Customer did not leave a comment.

Quintessa C. 
Rating:
5.0

I had to drive 20 minutes to pick up the truck instead of being able to pick it up in my city. So I had to cover the mileage even though it wasn't my fault that the local branch did not have the truck available.

Kaleb B. 
Rating:
5.0

Good communication. Truck was in good order. One suggestion is to explain to add gas before coming back or there will be a charge. I misunderstood, but they took care of it since I paid for the safe drive (which is not in lieu of adding gas) and said I misunderstood that. They handled it well, so good review.

ERIC P. 
Rating:
4.0

Customer did not leave a comment.

JANIECE F. 
Rating:
3.0

Customer did not leave a comment.

PAULA S. 
No reviews have been submitted for this location.

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