El cliente no dejó un comentario.David C.
Customer Reviews for All Seasons Storage
(Distribuidor de U-Haul del vecindario)
Hamburg, NY 14075
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: 9 a. m. - 1 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 10/2/2021: cerrado
- 10/23/2021 - 10/30/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fix the system. I received multiple errors trying to use the after hours system. "low memory, transaction not performed" . The service wait time 64 minutes, then call back was cut off ! I waited another 34 minutes for "the next available rep". Horrible experience. Will never use after hours again. The truck and site worked, not the system.James L.
El cliente no dejó un comentario.Donald J.
The trailer had to be picked up about 20 miles from the requested site. The trailer was not inspected. We immediately noticed a noise that we diagnosed as the tires but about 600 miles into our 1200 mile trip, a wheel bearing failed due to lack of grease. Thanks to a great service man that was contacted by your Hillsborough NC office, we only lost one day of travel time. The remaining part of the trip was uneventful and return at the Palm Bay facility was great.Raymond G.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.ELLIOTJOSEPH F.
El cliente no dejó un comentario.Timothy L.
The only issue was that the trailer was not available at the location I initially selected. I ended up having to drive 25-30 minutes to pick it up rather than the 10-15 minutes it would have been otherwise. Fortunately, I was allowed to pick it up the night before I was supposed to pick it up (early in the morning) which mitigated the longer drive.Scott N.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.James C.
The employee was very kind and helpful. The major inconvenience was that this location was 30 miles (45 minutes) farther away than the location I originally chose to pick up the truck.Kaitlyn C.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Kevin F.
Make it easier to extend rental period beyond 24hrsJohn A.
Due to being inconvenienced by having to travel 1 hour to pick up vechicle when it was supposed to be closer and only giving me 50 extra miles, with no gas and toll allowance and no discount on costRobert W.
El cliente no dejó un comentario.Theresa S.
WHEN A DATE HAS TO BE CHANGED IT WOULD BE NICE IF YOUR SYSTEM WOULD ALSO LET CUSTOMER KNOW PICKUP LOCATION HAS CHANGED. THIS WAS LAST MINUTE FOR ME AND WELL OUT OF MY WAY.Jacqueline S.
El cliente no dejó un comentario.KYLEJAMES K.
Nothing needs improvement it was very professionalJeffrey J.
I have been charged for cleaning and equipment I did not use.I am a uhaul customer for 20 years never had this happen extremely disappointedKevin F.
El cliente no dejó un comentario.Andrew A.
El cliente no dejó un comentario.Sherry R.
El cliente no dejó un comentario.Kathleen W.
Service was adequate. Equipment was in good condition.Michael G.
El cliente no dejó un comentario.Rudy S.
El cliente no dejó un comentario.Russell S.
Uhaul employees did not show up until 9:15 despite an opening time of 9:00am. No explanation of any sort was given. Sign on door said need a mask for entry. All customers, including myself, wore a mask but counter person did not. When asked why he is not wearing a mask, no response was given. Will never use this location again. I was quoted 69 free miles on the phone. Upon arrival I was given 51 free miles.Romulus D.
You need a bigger sign. The man who helped us was wonderful!!Susan M.
Awesome service. Very helpful and efficient!Peter S.
The dude left the the office before 5pm and the result was that I got charged an extra day.Richard V.
Actually, other than the site everything was good. The store wasn't anything to talk about but the vehicle and location were great.Joseph P.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Gary C.
I don't often rent from Uhaul but I felt I've had better customer service at other locations. I chose this location because of its proximity to my home. the guy at the desk seemed as though I interrupted his day by taking my reservation. the interior of the truck wasn't completely dirty nor was it clean. but my biggest complaint was that we ordered an appliance cart to assist in loading a heavy refrigerator only to find out that they didn't have any on-site and I wasn't informed earlier before my arrival. so I ended up being late to get the appliance by having to figure out another method to get the refrigerator on the truck.Matthew R.
El cliente no dejó un comentario.Goran J.
Nobody wore a mask Customer rep was out at lunch when I was supposed to pick up my item (I scheduled the pickup the day before) I had to waste a half hour waiting for him to returnDaniel C.
El cliente no dejó un comentario.John M.
check engine light came on I informed attendant inside he said did not have other truck just drive it and if any problems call and let him know was hoping not to get stuck while using truck and hoped engine did not blow up or seize .Timothy M.
El cliente no dejó un comentario.DAVIDD R.
Every thing was handled extremely well, and professional.Larry B.
El cliente no dejó un comentario.Steve M.
Gentleman who help me find a new drop off location was so nice and made it easy.david R.
El cliente no dejó un comentario.Raymond C.
El cliente no dejó un comentario.Todd S.
We had a reservation for 9 am on a Sunday using mobile pickup because location was closed. We were given a picture and told We would find the trick to the right of the entrance. It wasn't there. We called the number provided and was told, " That hairball, you'll have to pick up at another location (20 mls away) with no reinforce for the additional miles. My husband thankfully thought to drive to other side of entrance and we found the truck. Then the fresh hell of completing the online pickup ensued... Noone was responding to chat to verify reservation... and they said they needed a passport or signed lease agreement to verify me (not driver's license?) Since my alt contract wasn't answering. (Because she was moving boxes waiting for truck to arrive) WHO CARRIES THESE THINGS AROUND WITH THEM? WHY isn't verification part of the pre reg process we did the night before? .... you've got my DL, credit card, etc! We called customer service and waited 18 min before call was answered and she said she had to transfer me... and I waited another 15 minutes.... AN HOUR LATER we finally were on the road. Moving is stressful enough. This process made it unbearable.Raymond J.
El cliente no dejó un comentario.Taylor R.
El cliente no dejó un comentario.Gregory K.
El cliente no dejó un comentario.R P.
El cliente no dejó un comentario.jonathan G.
Sign on the door says "masks required" but when the service rep came outside to check the return rental he did not wear a mask and didn't have one in sight!Jeffrey F.
El cliente no dejó un comentario.KYLA S.
The guy I worked with was very thorough and very knowledgeable. He took his time to answer questions on the phone and in person . Well done.Michael K.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Joseph H.
The location was fine. I called customer service due to the truck that I needed being at a location 20 miles away. I waited on hold for an hour. I ended up taking the 20' truck that they had on site. I find it unacceptable the presidence set by your company is for a customer to drive an additional 40 miles at $.99 a mile to pick up a truck that you have a reservation for at a set location. Your service was an inconvenience costing me both time and money. In the future I will utilize another truck service and recommend to others they do the same. I hope that someone does take it upon themselves to rectify my experience.Ian S.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Daniel M.
This is the second time U-Haul has changed locations on where I NEEDED to pick up a trailer. I NEEDED the trailer for Sunday so I selected the Orchard Park location because the had Sunday hours and was only 5 minutes for my house. HOWEVER you sent me on a 30 minute trip to a location that DID NOT have Sunday hours. Too bad you have a monopoly on trailer rentals because I would go somewhere else.donald S.
The rental experience was flawless and so easy. I would absolutely rent from here again should the need arise. Gracias.Darren B.
El cliente no dejó un comentario.Janice D.
El cliente no dejó un comentario.Pyotr S.
Local fast and easy to get trailerthomas J.
El cliente no dejó un comentario.David V.
The rep at All Seasons Storage, Hamburg, NY made it clear that I had to go through the app or that he could do it for me 19 June. The original website sign up should have imposed the fact that human interface was not going to happen. Confusing. Good app though. Also I took a picture of the half-full tank, posted to the app, but that didn't translate to my drop-off experience.William U.
El cliente no dejó un comentario.Josephine R.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.anthony M.
El cliente no dejó un comentario.Jan H.
Just did an unassisted drop-off because gentleman who did U-Haul at this location was not there.Eldred W.
Possible indoor pickup. It was freezing outSean W.
El cliente no dejó un comentario.Steven T.
prices seem much higher than budgetBrian H.
El cliente no dejó un comentario.jim P.
El cliente no dejó un comentario.Rachel B.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Kennedy H.
The on line sign in took 30 minutes and was difficultkevin S.
El cliente no dejó un comentario.Hao Z.
El cliente no dejó un comentario.Kenton D.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Kimby K.
El cliente no dejó un comentario.Collin C.
El cliente no dejó un comentario.Johnathan H.
El cliente no dejó un comentario.Breanna G.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Stephen C.
I ordered an appliance dolly - it wasn't there. Agent said she removed the charge - she didn't I did not order a utility dolly - I was charged for it I did not order pads - I was charged for them My final charge is more than twice the estimate.DANIEL C.
El cliente no dejó un comentario.Stephen C.
Everything went smoothly and quickly.Jacqueline H.
Nothing however my only complaint is that the cargo light did not work in the back. We had to use a lamp to see what we were doingMichael L.
El cliente no dejó un comentario.Dawn C.
Just hard to find the office.Kyle P.
El cliente no dejó un comentario.gary N.
El cliente no dejó un comentario.Michael L.
Truck was previously used by a smoker. Reeked of cigarette smoke. Terrible to have to drive it for a long distance.JAMES J.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Kelly L.