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brianna c
Customer Reviews for Acadiana Stor-N-Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent.
Campanella AThe employee was super friendly and helpful.
Jodi LThis is by far the best location for U-Haul rentals in the area. The staff is friendly and the vehicles are always clean and available when we need them.
John CThis location was helpful my first location was a disaster I will never use uhaul again I confirmed my truck with a reservation and via the phone call the day before I arrive and the truck wasn't there they gave me a different truck and the battery was dead had to go to the location above where it was sorted out my return location also locked in in my reservation with a confirmation number email and phone call couldn't be located at ether location although the place I picked is the main hub of murfreesboro and has been at the location on memorial Blvd for over 40 years so was forced to go to the location also my pre check info might as well not of been as everything I filled out was lost and had to be gave again the whole thing was frustrating to say the least your reservation and confirmation system needs work they should at least make shure the truck starts before the customer arrives for pick up and when you call someone and tell them the truck is there and ready for pick up on the phone they should probably check there lot that the truck is there in my case not only was the truck not there nut the one they put me in wouldn't start
David SNothing. Both staff members, Rhonda and Amanda, were cordial and professional.
jeannie cRhonda was exceptional
jeannie cLady at the check in area was very nice and pleasant.
KEN ESame as above nothing more needs to be said but it was only 11 something that yall apparently needed more than my own family lol
Nick kGet it together Services is terrible Wouldn’t recommend to anyone
Brad SThe car dolly did have some issues including the following, strap fraying and no safety chain security straps.
Stephen PPlease rectify the problem as was explained to the receiving lady at the Houma location. Thank you
joseph hThe 1 hour wait time to pick up a trailer was a bit much. Once it was my turn it only took 5 minutes to check out trailer. The trailer was fine no issues.
Timothy DNothing, clerk was friendly and helpful
RHONDA PVery nice professional service
MELVIN WWent in person to reserve a 26' which I did. Got a call the next day that I could not have that one and all they could provide was a 20'. Not much option at that point. 26' was not going to be big enough so 20' definitely did not allow to get all I wanted. The truck was clean but the exhaust was so loud it was irritating to drive.
Kenneth TVery narrow parking area to move the larger trailers in and out of.
Jerry DThe lady who rented to me didn't tell me anything about mileage. Didn’t recommend anything or warn me about going over mileage which caused me to lose deposit and gave to pay $20 more dollars. So I payed $260 for a not even 3 day uhaul rental
Payton BQuick and easy. Very helpful lady at this establishment.
Bruce HWhile I understand why U-Haul does not require previous users to fill the gasoline tank like rental care companies do, it seems you should. Gasoline is expensive and I 'donated' a quarter tank of gasoline to the next user because I had not idea how much gasoline I was/would use. It seems to make more sense to rent it full and return it full.
Gary GBoth side mirrors (top/bottom) of the truck cannot be angled to fit the individual driver. I adjusted mirrors for my driving position but vibrations of the truck knocked them back into their original “fixed” position, making driving hazardous in heavy traffic/heavy rain. Otherwise, G8 experience
Robert GI will recommend this location to any and everyone. The customer service was amazing! I will drive the hour and half I did to rent from here versus those I called because they are VERY RUDE!
QUINA FBattery was dead. Had to wait for service when I arrived to pickup. I was not given additional time on my rental. That should be a given when it is a service issue.
Mary BNone.
Paul GI rented the Uhaul truck and two furniture dollies online, but when I arrived at the rental place, there were no furniture dollies in the truck. I had to cancel the rental because I needed the two dollies to move the furniture. It was a major inconvenience and disappointment. I was told that when you rent online it will allow you to rent any piece of equipment and purchase other items such as pads, appliance dollies, tape etc, but there is no guarantee it will be available when you arrive to pick up the truck and supplies. The girl at the location was very nice and helpful. It was not her fault. UHaul needs to update their rental site so it will indicate if the items you need to rent are available and will be reserved for your use.
Paul GExcelente service thanks you.
Dorise AThere were no signs or drop off instructions. Checkout on the app was difficult due to weak data connection. Someone came outside as we were finishing, but we had no idea anyone was there, as there were no signs indicating an office. None of the problems I had were because of personnel at the locations. This was all on the Uhaul reservation system.
HUBERT WThere was no appliance dolly available on site although offered online
Melvin WMake sure that the hitches stays screwed up to the tow balls ! Even using a wrench it got loose and flipped up while unloading the last heavy thing out of it ! Nearly gave me a heart attack . Better hitches would work .
Dinah MI need to talk with someone from uhaul about my experience in Richmond VA regarding my hitch installation
MARTHALISA WI ordered a furniture and appliance dollies and they were not in the truck.
Brandon DThe staff was exceptionally helpful
Johnny BAssistance for trailer hookup by location would help. Front right strap was torn in half, front chains were excessively long. Brake light wire was frayed; when showed they informed it was their only cable they have.
Devan HKeep doing what uou do the service was great.
Patricia EThe representative was professional and made this rental experience Great!! THANKS
David CWe were charged for furniture mats/pads that we never actually got.
Jason DThere were screws and the inside of the trailer was dirty. Doesn't appear to have been swept out after the last user
Leray BThe lady. Was AMAZING very friendly. We will only use this location from here on out. She is always very personable and nice.
shawn GChristina was very pleasant and helpful. Would definitely rent from them again and recommend this location to family and friends
Dean MI've used this location before and they are very helpful.
DANNA HEarly InAug. I reserved a 26 ft truck from Cypress Storage 2276 S. Range Rd. Denham Springs, LA 70726. The Friday before I received a call saying there was no truck for me. Being I had sold my house, I needed to move my furniture. So instead of paying about $500 to move, it cost me $1500. UPSET? You bet. **I needed a 26 truck To move my things out of my storage unit in Houma so again I reserved a U- haul for 11/14/2020 from 10:30 plus 8 hours. AGAIN my 3 movers Joined me at 133 Monach Dr. Houma, LA. Only to find NO TRUCKS. Walter said we would have to wait about 3 hours till the truck was returned. UPSET.? Yes! My daughter found another U-haul: ACADIANA STOR-n-LOCK, 372 Westside Blvd, Houma, LA. Thank God for that manager: Christina. She is a gem to your company.
Rose PGreat Job
john BMy original reservation was at the Monarch Dr location in Houma. When I arrived they didn’t have my item. I was not informed they didn’t have the trailer as I was told I would be if they couldn’t get it. Once the manager arrived the conversation between her and the other employee was very unprofessional especially with me as a customer there. They did find a trailer at another location for me that I had to go get. My trip was delayed over an hour but I did get what I needed.
eugene rChristina was very friendly and she was a pleasant to work with. Notified us as soon as the truck was available. Made working with U-Haul a pleasure. I will use this location again.
Catherine ZChristina and Rhonda are the BEST. They are soooo friendly and sweet. I HIGHLY RECOMMEND ACADIANA STOR-N-LOCK.
Robyn RThe on thing is the truck did not have a ramp. But everything else was great. I’ve got another reservation for a bigger truck. Also the Acadiana Stor-N-lock is the best and most friendly place to go to. Christina and Rhonda are the best and so helpful.
Robyn RVery helpful and great customer service during pickup.
Brooke LMy only concern is that I did not have the ability to keep track of how many miles I had purchased and what I had used. So when I went to return the truck it was trying to double charge me for some reason which I assume it is because I went of a mile or two. Which I would be willing to pay for the mileage used, but not an duplicate charge as the original one. It would be beneficial to be able to see what I paid for in mileage on the receipt.
Darren T