Customer Reviews for ABC Mini Storage
(U-Haul Neighborhood Dealer)

962 comentarios

701 Aaron Dr   Richland, WA 99352

(509) 946-7685

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 946-7685

701 Aaron Dr
Richland, WA 99352

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Last time I everything use Uhaul.

tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon Z. 
Clasificación:
5.0

I can't think of anything in terms of improvement. Nicholas has his place running like a finely tuned watch!! Thank you!

SUZANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

Staff was super helpful and was able to process our rental in a timely manner. Thanks for the great experience!

Amy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Giselle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

guy S. 
Clasificación:
1.0

I was charged double. I was told a rep would call me and no one did.

Wessley M. 
Clasificación:
5.0

Door on this particular 5x8 Cargo Trailer was a bit difficult to operate.

Dirk H. 
Clasificación:
4.0

Only one person working and if more then two customers walk in could be there a while but workers handle it well hope they are getting compensated for their work

Edward M. 
Clasificación:
5.0

Don't change a thing! The young lady that helped me at ABC storage was amazing! Not only was she patient with my indecisiveness when reserving a trailer, but when it came time to pick it up she was extremely helpful making sure our truck would be able to haul the trailer properly. She was by far one of the most pleasant and helpful individuals I've worked with when renting.

Alana R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty F. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMI H. 
Clasificación:
5.0

it seems that no mater what you do prior to save time at pick up location to speed your experience up, you still have to do it all over again when you get there, other that taht all went smoothly, Sorry that fuel costs where half the price of the rental!! Thanks Joe Biden!!!

Craig L. 
Clasificación:
5.0

Great over all experience

Edward M. 
Clasificación:
5.0

No problem lems

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
4.0

The facility was clean.. my only complaint was the actual Uhaul truck I rented. I didn't realize it until I was already down the road but the alignment on the truck was pretty bad. I had to hold the steering wheel in the 10-11 o'clock position for the truck to drive straight.

Drew D. 
Clasificación:
3.0

there wasn't ample parking for 24 hour drop off. had to struggle to get a 20footer parked safely and out of the way.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

Best customer service ,quick service ever see

Dieudonne N. 
Clasificación:
4.0

A little confusing as where to drop off. The drop off is the entrance to the storage facility and it was full. Got it figured out and the lady in the office was super helpful!

Todd R. 
Clasificación:
5.0

Vehicle was difficult to drive the long distance Alignment was poor, pulled to the right.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny P. 
Clasificación:
5.0

these 6x12 trailers are heavy. I had to help lift the trailer off the hitch. I think it is unrealistic to expect all attendants at your storage locations to have the ability to lift the trailers. these trailers should come equipped with jacks. Please don't take this out on attendant, she was very nice and knowledgeable.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

This lady went above and beyond the call of duty, she was Awesome. Don't go to Pasco, stop here and be treated like you matter.

Shane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan J. 
Clasificación:
4.0

Make the online check in/return easier. The ending mileage was extremely frustrating, 0.0 made the final miles show low till I added a extra zero. I was given a new location on the morning of pick up so my pads or dolly weren't on the truck. But I was charged for them.

Shawnlee D. 
Clasificación:
5.0

Customer service was great. Friendly. Funny. Location was easy to get in and out

Darren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Nothing, they are very pleasant and helpful

Sandy G. 
Clasificación:
5.0

Not a thing, very happy there

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
3.0

I used self pick up using the U-Haul website. I was given the wrong word to open the word lock to retrieve the keys to the truck. I called the customer service number where I was on hold for 50 minutes. In total it took about 1.5 hours to pick up the truck. This could have all been avoided if the correct word had been given.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene L. 
Clasificación:
5.0

It was a great experience. Crystal was very helpful and efficient. I will use this location again and recommend it to friends!

Deanna O. 
Clasificación:
5.0

Great customer service!

Phil B. 
Clasificación:
4.0

one of the ratchet tie downs was difficult to operate. everything else was great.

barry O. 
Clasificación:
5.0

Customer service was great! Truck worked great also!

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

rebecca G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel K. 
Clasificación:
5.0

Very friendly and place was easily accessible

ANTHONY L. 
Clasificación:
5.0

I was very happy with Nicholas who helped me with my retal and found me a pickup for my next rental in a few days. Great customer service I will be back.

KRISTINA B. 
Clasificación:
3.0

I was over charge for 2 days, when reservation included 2 days rental. Called the drop off location at ABC in Richland WA and he said he'll fix it and process refund. In short dropping off after hours can lead to incorrect billing.

Dara K. 
Clasificación:
5.0

fast friendly efficient service

Nathan E. 
Clasificación:
1.0

The employee was a jerk so much as I called the other stores and if I could have found another truck I would have left

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

We have alot of friends rent Uhauls and storage from here

KRISTI P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
4.0

No left blinker. Everything else was great.

CARLA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA SUZANNE T. 
Clasificación:
5.0

Very Accommodating!

WILLIAM C. 
Clasificación:
5.0

Well the only thing I'd like to be better is the process not to be so long to check out on a self service app so you can go do what you rented the truck for it took up my time to start … other then that it was WONDERFUL

Terri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY R. 
Clasificación:
5.0

All of my expectations were exceeded.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI LYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
5.0

The rental truck, like most, was pretty dirty. Granted, it's purpose is to get dirty and help facilitate transport of large items. Also, moving is stressful. The cleanliness could be the burden of the renter. Not a huge deal.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORNCHOT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUEISHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE P. 
Clasificación:
3.0

When we were asked what the destination was, we were not told that if you deviate from this plan you'll be charged an exorbitant amount of money for any extra miles. We went an extra 18 miles and it cost $77.00!!!!!! That included miles to drop off the truck!!! I think this is outrageous!!!!

susan S. 
Clasificación:
3.0

The van smelled, dashboard and windshield were filthy but it ran fine and served its purpose.

JULIE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
1.0

Staff couldn't help, online process was so slow and horrible. Skip.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

Later hours

RAMONA C. 
Clasificación:
5.0

Nicolas is top notch...

MICHAEL T. 
Clasificación:
1.0

The counter person was not at all friendly, did not check the truck or the equipment with me, put down a fuel gage that was not correct therfore charged me more fuel than it needed. I had the same experience with all the people I dealt with in this trip even when I was called to let know that the equipment is not in my home town but 30 minutes away from me. Only after I insisted I'm not driving the uhaul truck for an hour to pick up a car Dolly and called many people that they "found" me a car Dolly where I ordered it at the beginning?!?! No one was willing to help. They told me there are no blankets where I ordered them and that I have to "call around to find some" I asked the lady on the phone if she can help me and she flat told me "NO" I was on the phone for hours the day of my move to solve all these problems where your representetives were not willing to solve. When I went to picks the Dolly from where I ordered them they had everything. Truck, blankets and the Dolly but because of the lncompetency of the team that was supposed to help me I had to Spend hours on the phone and drive to 3 different places to get everything I needed. The string wheel was really sticky. When I cleaned it, I used 4 paper towels and they all came out black because of the dirt and grim on the steering wheel the 5 was some what clean. I'm very very disappointed.

BEHROUZ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

Nothing specific.

DANIEL C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
5.0

excellent in all aspects.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
1.0

Train employees to know how to do their jobs. Was there for about an hr and even tho I did everything for them online they couldn't figure out how to check me out. (Pasco wa location) 3 times there same experience every time. Employees poorly trained. If I could give a negative star I would.

Juan C. 
Clasificación:
3.0

Dont check in the van on a hill and charge me for gas Because the reading is less due to the hill. Pardon my French but that is bullshit.

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
No se han enviado comentarios para esta ubicación.

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