Get ur website vehicle check in figured out!!! Had to check in Weds before Thanksgiving in the afternoon after the office was closed. I got the appropriate text to lead me to your website check in, but it actually led me to about an hour of EXTREME frustration! As soon as I got to the website I got the "session expired" message. I created an account and tried again... "Session expired". I called the number and after waiting through the computer options, your phone system couldn't "hear" that I pressed the 1 button for "Speak to a representative". Over and over! Then your phone system turned over to "we will call you shortly". Went through that chaos at least 3 or 4 times ( still couldn't discern me madly pushing 1) until I blocked your number andRobert H.
Customer Reviews for ABC Mini Storage
(U-Haul Neighborhood Dealer)
Richland, WA 99352
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 5:30 p. m.
- Sábado8 a. m. - 5 p. m.
- 12/24/2022: 8:00 a. m. - 12:00 p. m.
- 1/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Receptionist was impatient, condescending, rude and referred to me as "Hun". I will never rent or buy anything from ABC Storage & U-Haul. I did not confront her about her attitude towards me because I needed the truck and wanted to get out of there quick. When I first walked in she was on the phone with her husband (I assume) which lasted about 2 minutes of her telling him "I love you" near 15 times. Once she hung up the phone she proceeded to sent him a link which they had talked about. Then she helped me without an apology. Customer Service was POOR!!!Barb A.
El cliente no dejó un comentario.Patrick J.
El cliente no dejó un comentario.CYNTHIA D.
El cliente no dejó un comentario.Scott B.
Uhaul didn't confirm the location until the actual pick up time. I was waiting at the original location I made the appointment at until I received an SMS right at my pick up timeWilliam K.
El cliente no dejó un comentario.Tami K.
Hook up the trailer correctly.Greg M.
El cliente no dejó un comentario.Sterling G.
El cliente no dejó un comentario.anthony A.
Easy with technology but NO EITHOUTMartin B.
The app for returning the truck didn't work very well. It took several tries to get it to go through to the end which was frustrating.Susan K.
Actually have the truck and car hauler I reserved. I reserved a 15 foot truck and car hauler months ahead of time and when I got to the store, they did not have it and did not offer me any compensation. Reluctantly, the clerk "offered" to search for another 15 foot truck and found one over three hours away 1 way, almost to Canada, on all secondary roads, that we would have to take time from our packing and drive 6 hours and haul our car back over secondary roads. Not acceptable. no discount was offered except a few extra miles and hours, like that was a big gift. we had to take the 10 foot and throw some stuff away and drive from washington to alabama in two vehicles smokey and the bandit style, so no driver breaks. We tried to find another truck and trailer locally ourselves last minute and wasted time driving around town, trucks and trailers were available in app, but not when we got there. BTW, we have used uhaul 3 times now from wa to ala: 1. ubox, 2, trailer on our own pickup, and now a 10 foot. It is extremely hard to get the larger trailer and truck in wa and we had to use uboxes. Meanwhile, once we get past St. Louis, all the uhauls are stacked with 15 footers. In madison alabama there are a ton of 15 footers all over every uhaul dealer. Who do we contact to possibly drive trucks back to wa for compensation so wa, cali and oregon people can have a rental truck when they need it. We are willing to do this for a price.Joni L.
I ordered a Dolly and some moving pads that were supposed to be a part of my rental and neither of those were in the vehicle.Rebecca B.
Truck was dirty inside and especially the windows. Steering wheel was sticky to the touch. Gross.Gregory C.
No problems finding the location and dropping the trailer. Trailer was perfect for a cross country move of some family furniture.thomas W.
El cliente no dejó un comentario.Martin H.
El cliente no dejó un comentario.Wendy F.
Last time I everything use Uhaul.tim B.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Sharon Z.
I can't think of anything in terms of improvement. Nicholas has his place running like a finely tuned watch!! Thank you!SUZANNE F.
El cliente no dejó un comentario.Eric F.
Staff was super helpful and was able to process our rental in a timely manner. Thanks for the great experience!Amy S.
El cliente no dejó un comentario.Giselle B.
El cliente no dejó un comentario.guy S.
I was charged double. I was told a rep would call me and no one did.Wessley M.
Door on this particular 5x8 Cargo Trailer was a bit difficult to operate.Dirk H.
Only one person working and if more then two customers walk in could be there a while but workers handle it well hope they are getting compensated for their workEdward M.
Don't change a thing! The young lady that helped me at ABC storage was amazing! Not only was she patient with my indecisiveness when reserving a trailer, but when it came time to pick it up she was extremely helpful making sure our truck would be able to haul the trailer properly. She was by far one of the most pleasant and helpful individuals I've worked with when renting.Alana R.
El cliente no dejó un comentario.Misty F.
El cliente no dejó un comentario.timothy V.
El cliente no dejó un comentario.KAMMI H.
El cliente no dejó un comentario.KAMMI H.
it seems that no mater what you do prior to save time at pick up location to speed your experience up, you still have to do it all over again when you get there, other that taht all went smoothly, Sorry that fuel costs where half the price of the rental!! Thanks Joe Biden!!!Craig L.
Great over all experienceEdward M.
No problem lemsElizabeth M.
El cliente no dejó un comentario.William F.
The facility was clean.. my only complaint was the actual Uhaul truck I rented. I didn't realize it until I was already down the road but the alignment on the truck was pretty bad. I had to hold the steering wheel in the 10-11 o'clock position for the truck to drive straight.Drew D.
there wasn't ample parking for 24 hour drop off. had to struggle to get a 20footer parked safely and out of the way.Kim S.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.Ryan H.
Best customer service ,quick service ever seeDieudonne N.
A little confusing as where to drop off. The drop off is the entrance to the storage facility and it was full. Got it figured out and the lady in the office was super helpful!Todd R.
Vehicle was difficult to drive the long distance Alignment was poor, pulled to the right.Jason H.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.Kathy M.
El cliente no dejó un comentario.Chase O.
El cliente no dejó un comentario.Maria P.
El cliente no dejó un comentario.Evan H.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Danny P.
these 6x12 trailers are heavy. I had to help lift the trailer off the hitch. I think it is unrealistic to expect all attendants at your storage locations to have the ability to lift the trailers. these trailers should come equipped with jacks. Please don't take this out on attendant, she was very nice and knowledgeable.Richard H.
El cliente no dejó un comentario.John S.
This lady went above and beyond the call of duty, she was Awesome. Don't go to Pasco, stop here and be treated like you matter.Shane F.
El cliente no dejó un comentario.Bryan J.
Make the online check in/return easier. The ending mileage was extremely frustrating, 0.0 made the final miles show low till I added a extra zero. I was given a new location on the morning of pick up so my pads or dolly weren't on the truck. But I was charged for them.Shawnlee D.
Customer service was great. Friendly. Funny. Location was easy to get in and outDarren P.
El cliente no dejó un comentario.Charles B.
Nothing, they are very pleasant and helpfulSandy G.
Not a thing, very happy thereCHARLES S.
El cliente no dejó un comentario.Colin B.
I used self pick up using the U-Haul website. I was given the wrong word to open the word lock to retrieve the keys to the truck. I called the customer service number where I was on hold for 50 minutes. In total it took about 1.5 hours to pick up the truck. This could have all been avoided if the correct word had been given.Jennifer S.
El cliente no dejó un comentario.Mary C.
El cliente no dejó un comentario.Darlene L.
It was a great experience. Crystal was very helpful and efficient. I will use this location again and recommend it to friends!Deanna O.
Great customer service!Phil B.
one of the ratchet tie downs was difficult to operate. everything else was great.barry O.
Customer service was great! Truck worked great also!Mark P.
El cliente no dejó un comentario.Meagan V.
El cliente no dejó un comentario.ROGER V.
El cliente no dejó un comentario.DYLAN A.
El cliente no dejó un comentario.rebecca G.
El cliente no dejó un comentario.KEVEN M.
El cliente no dejó un comentario.daniel K.
Very friendly and place was easily accessibleANTHONY L.
I was very happy with Nicholas who helped me with my retal and found me a pickup for my next rental in a few days. Great customer service I will be back.KRISTINA B.
I was over charge for 2 days, when reservation included 2 days rental. Called the drop off location at ABC in Richland WA and he said he'll fix it and process refund. In short dropping off after hours can lead to incorrect billing.Dara K.
fast friendly efficient serviceNathan E.
The employee was a jerk so much as I called the other stores and if I could have found another truck I would have leftMICHAEL S.
El cliente no dejó un comentario.RYAN C.
We have alot of friends rent Uhauls and storage from hereKRISTI P.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.RICHARD B.
No left blinker. Everything else was great.CARLA H.
El cliente no dejó un comentario.MIRANDA SUZANNE T.
Very Accommodating!WILLIAM C.
Well the only thing I'd like to be better is the process not to be so long to check out on a self service app so you can go do what you rented the truck for it took up my time to start â€¦ other then that it was WONDERFULTerri M.
El cliente no dejó un comentario.WENDY R.
All of my expectations were exceeded.KEVIN S.
El cliente no dejó un comentario.JAYDON K.
El cliente no dejó un comentario.ALBERTO M.
El cliente no dejó un comentario.KRISTI LYNN P.
El cliente no dejó un comentario.DIANE C.
The rental truck, like most, was pretty dirty. Granted, it's purpose is to get dirty and help facilitate transport of large items. Also, moving is stressful. The cleanliness could be the burden of the renter. Not a huge deal.Joseph B.
El cliente no dejó un comentario.CYNTHIA D.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.PORNCHOT T.
El cliente no dejó un comentario.JOHNNY M.
El cliente no dejó un comentario.LAQUEISHA L.