Customer Reviews for ABC Mini Storage
(Distribuidor de U-Haul del vecindario)

890 comentarios

701 Aaron Dr   Richland, WA 99352

(509) 946-7685

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 946-7685

701 Aaron Dr
Richland, WA 99352

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAYDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI LYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
5.0

The rental truck, like most, was pretty dirty. Granted, it's purpose is to get dirty and help facilitate transport of large items. Also, moving is stressful. The cleanliness could be the burden of the renter. Not a huge deal.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORNCHOT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUEISHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE P. 
Clasificación:
3.0

When we were asked what the destination was, we were not told that if you deviate from this plan you'll be charged an exorbitant amount of money for any extra miles. We went an extra 18 miles and it cost $77.00!!!!!! That included miles to drop off the truck!!! I think this is outrageous!!!!

susan S. 
Clasificación:
3.0

The van smelled, dashboard and windshield were filthy but it ran fine and served its purpose.

JULIE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
1.0

Staff couldn't help, online process was so slow and horrible. Skip.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

Later hours

RAMONA C. 
Clasificación:
5.0

Nicolas is top notch...

MICHAEL T. 
Clasificación:
1.0

The counter person was not at all friendly, did not check the truck or the equipment with me, put down a fuel gage that was not correct therfore charged me more fuel than it needed. I had the same experience with all the people I dealt with in this trip even when I was called to let know that the equipment is not in my home town but 30 minutes away from me. Only after I insisted I'm not driving the uhaul truck for an hour to pick up a car Dolly and called many people that they "found" me a car Dolly where I ordered it at the beginning?!?! No one was willing to help. They told me there are no blankets where I ordered them and that I have to "call around to find some" I asked the lady on the phone if she can help me and she flat told me "NO" I was on the phone for hours the day of my move to solve all these problems where your representetives were not willing to solve. When I went to picks the Dolly from where I ordered them they had everything. Truck, blankets and the Dolly but because of the lncompetency of the team that was supposed to help me I had to Spend hours on the phone and drive to 3 different places to get everything I needed. The string wheel was really sticky. When I cleaned it, I used 4 paper towels and they all came out black because of the dirt and grim on the steering wheel the 5 was some what clean. I'm very very disappointed.

BEHROUZ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

Nothing specific.

DANIEL C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
5.0

excellent in all aspects.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
1.0

Train employees to know how to do their jobs. Was there for about an hr and even tho I did everything for them online they couldn't figure out how to check me out. (Pasco wa location) 3 times there same experience every time. Employees poorly trained. If I could give a negative star I would.

Juan C. 
Clasificación:
3.0

Dont check in the van on a hill and charge me for gas Because the reading is less due to the hill. Pardon my French but that is bullshit.

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Nick was awesome. He worked with me on my issue of having the truck longer than planned, due to a medical emergency. He's a 5-star employee. Thanks Nick!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

Everyone was helpful and very courteous.

WILLIAM CARL P. 
Clasificación:
5.0

Nothing in mind, it was perfect!

ROMAN SCOTT M. 
Clasificación:
5.0

Tried to charge twice for rental

RHONDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
4.0

It would be nice to wash the windshield off. It was full of bug guts. Other than that it was fine.

Duquesne E. 
Clasificación:
5.0

The truck can inside was not clean.

DANIEL C. 
Clasificación:
4.0

I had wanted a little smaller trailer but it was okay. I wish the larger trailer I rented had trailer brakes. Other than that my experience was great.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAOQI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJI S. 
Clasificación:
5.0

I assume you are consistent with your service. Not just at this particular site but at all your locations. That is always a good thing. Gracias.

DOUGLAS B. 
Clasificación:
5.0

Everything accept the wiring on the trailer was excellent. The gal and I figured out the problem and fixed it.

DEROLYN O. 
Clasificación:
4.0

I was told at the Yakima location that u would have a guaranteed 5 mike radius location to pick up my one way U-haul. This was not the case. I had to travel 160 miles total to pick up the U-haul. The only respite offered was two extra days that I didn't need plis extra mileage that didn't do me any good. Super disappointed in the misleading of the one way situation.

Josue T. 
Clasificación:
5.0

The guy working the desk at this location deserves a raise his customer service is above and beyond what we expected and we couldn't have asked for better service I give you guys 5 stars thank you so much for making our move that much easier we will be back again and reccomend all our friends and family to this location

CODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

this was an older truck that showed a lot of wear and tear; as well as a lot of stains in the cab from what appeared to be spilled drinks. I have used this location on a number of occasions to buy boxes, rent moving equipment. etc.; and the staff (Crystal and Nicholas) are great: always helpful and friendly.

KERRY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelcey C. 
Clasificación:
5.0

I reserved a unit from the UHaul dealer that was across the street from me. I had to drive 26 miles round trip to pick up a trailer from another location when the dealer across the street had a unit that was available. The UHaul representative that I spoke to would not let me pick up the closer unit! The ball I had on my hitch was not the right size so I had to make the trip twice.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
5.0

No Air conditioning in the truck. We had already packed it. 1650 miles through desert and no air conditioning!

JEFFREY C. 
Clasificación:
5.0

The truck was clean and ready to go, staff at this location was very helpful and friendly.

JAMES F. 
Clasificación:
5.0

Agent helped me load my car. Great help.

VICKIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donavon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST SHANE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS HOWARD R. 
Clasificación:
5.0

Krystal was an absolute gem of a person. We had to drive 150 miles to get a truck that was supposed to be at our preferred location, just 8 miles away. Truck was great. Krystal was great. Online reservation system is complete bullshit. The horrible woman at the U-Haul in Moscow Idaho was so rude. Get rid of her and replace her with someone like Krystal from ABC Mini storage.

Christopher P. 
Clasificación:
5.0

Amazing customer service so willing to help thank you for the opportunity and the experience you made my move wonderful I truly thank you sincerely Terri Moore xoxo

TERRI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenita S. 
Clasificación:
5.0

Windshield wiper blades were well past their useful serviceable life, to the point that the driver's side wiper fell off when the arm was pulled back to clean the windshield. They were virtually worthless in rain as well. Our service representative Nicholas was very efficient, professional and friendly.

CLIFFORD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD V. 
Clasificación:
5.0

I was pleased!

SHANNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Nada

JANINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN P. 
Clasificación:
4.0

All good!

JOHN WILLIAM H. 
Clasificación:
5.0

ABC customer service was fantastic. Truck interior needed food from past renters cleaned up. Otherwise was a good experience.

DMITRI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCHIE MANUEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B N. 
Clasificación:
3.0

I felt rushed on my return by the attendant at the drop-off location. I received a call to ensure I return the truck on time because their was another reservation at the same time as my truck drop-off time. I didn't need that reason. I would have felt less rushed and more appreciated if I was only questioned if I would make it on time without a reason for the rush. I understand that UHaul needs to provide great customer service but I do recommend treating the customers who have already paid with questions on quality of their products (how did the truck do? how was your move/project? did the truck meet expectations? etc) rather than making paying customers feel the need to meet UHaul's needs to satisfy customers who have only reserved their trucks.

Hiep N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

First time renting. The man working was helpful and had great customer service. Met me outside when the rental was dropped off. Quick pick up/drop offs.

Kayla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY BROCK J. 
Clasificación:
3.0

I use this ABC Mini Storage location every few months for an in-town Uhaul rental, but everytime I call their local direct number, it forwards to the answering service for the "storage" business who want to forward me to 1-800 Uhaul. If I allow this, Uhaul does not book a specific location and I end up spending a fortune in extra mileage since Uhaul will almost always make me drive across town (to the main Pasco Uhaul) to pick up a truck. So, instead, I call repeatedly over several hours until someone answers. They then say they were "vacuuming" and didn't hear the phone. When I get to the location, I am usually the only customer. I guess this is what to expect when I rent a Uhaul from a storage business. I will say, though, they always have my truck ready when they promise and are generous with after hours drop off times.

SIRREL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Nothing. Service was fast and easy. The site had the van we needed and tented it quickly.

GARY BROCK J. 
Clasificación:
5.0

Easy to get to and return was hassle free

CLIFFORD D. 
Clasificación:
3.0

The latch on the back was hard to latch and the rolling door was off track. The gentleman at the desk was very nice and helpful.

ENRIQUE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARLENE RAYE T. 
Clasificación:
5.0

Great service

RICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK ALLAN U. 
Clasificación:
3.0

They need to lock up their trucks in the fence, hence 3 out of 5 of the trucks in front of the building had their catalytic converters cut off. Lol

GREGG RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
No se han enviado comentarios para esta ubicación.

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