Customer Reviews for ABC Mini Storage
(U-Haul Neighborhood Dealer)

1,083 reviews

701 Aaron Dr   Richland, WA 99352

(509) 946-7685

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 946-7685

701 Aaron Dr
Richland, WA 99352

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Connor D 
Rating:
4.0

Customer did not leave a comment.

Shane L 
Rating:
5.0

Customer did not leave a comment.

MIRIAM K 
Rating:
4.0

Customer did not leave a comment.

ROBERT A 
Rating:
5.0

Fast friendly and simple. Outstanding customer service!

Craig C 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
4.0

Customer did not leave a comment.

Miriam K 
Rating:
1.0

Had to put $92 in gas before leaving town. Truck should be full upon pickup. App, to put it plainly, sucks. Are you using customers to test instead of a test team? Multiple crashes, could not submit truck pictures. Finally gave up, took own pictures of previous damage, managed to get thru to the end I think. Required a call to support where I eventually gave up waiting.

Garth B 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
1.0

I put 31 miles on the odometer & I pumped 7 gallons of gas when I went to go return the truck. Completely ridiculous, 30 miles for 30 dollars of fuel is terrible

Erick M 
Rating:
5.0

Customer did not leave a comment.

Mayra C 
Rating:
5.0

Your mobile app is VERY difficult to work with. It sent me forward an backward five times before I gave up and just went to the local office.

KATHY C 
Rating:
4.0

You need a better supply of dollys and truck ramps.

ROBERT A 
Rating:
5.0

Par excellence! Thay were so helpful, it is beyond description! We were on a tight time crunch to move my father-in-law on just a moments notice ans it took longer than we though...ABC helped us with and extra day over the phone even though they had another custo.er renting that vehicle later the same afternoon...they make it ALL work out! Great folks!!!

Roy N 
Rating:
4.0

Customer did not leave a comment.

JOHNNY M 
Rating:
5.0

I was very happy. I use U-Haul a lot

CHARLES S 
Rating:
2.0

It's been a while since I have rented from uhaul in general but I was shocked to find out i was going to have to pay per mile as well as fill the gas tank when I was done. Also i was charged $7 for the dolly that broke off but was never used so I am not very happy about that either. There was also a $20 after hours fee not sure what that was for...overall when all was said and done I went from $175 to $250 plus the gas. I will be looking at another source when I have to move mats again in 3 weeks.

Dominic D 
Rating:
5.0

The clerk was very nice and helpful.

Dave R 
Rating:
5.0

Easy and friendly

Ruthie H 
Rating:
5.0

Awesome customer service!! Thank you

Petra F 
Rating:
4.0

The cab was dirty, but I'm guessing the location was provided with that kind of cleaning equipment. No windshield wiper fluid. Steering felt very 'loose'.

Jason S 
Rating:
1.0

I've rented from the uhaul at ABC mini storage 3 separate times an all 3 times they over charged me. An this last time I rented a 29.99 truck for 2 an a half hours an it cost me a total of 233.00. Plus I had to put 36.00 in gas... I will never rent a uhaul again... oh an when I called to let them know that they messed up the billing they for whatever reason denied my refund. So I had to call bk 3 times to speak to a manager, and now it's been over 12 since I rented the truck an my account still has not been credit the 100 bucks they over charged me... so just a word to those renting from uhaul watch ur billing because the over charge all the time...

Stacy B 
Rating:
5.0

Customer did not leave a comment.

Josh V 
Rating:
5.0

Quick and convenient. No issues.

Johnnie N 
Rating:
1.0

Rental experience was fine initially. Truck ran well and seemed well maintained. What ruined the experience was when I received my final bill and they had added the cost of 2 gallons of gas. Before I returned the truck, I filled the tank so the gauge showed more in the tank than what it started with. Yet, they charged me for more. Their practice of starting with a partial tank is set up for rip-offs and they take full advantage. I won't be renting from this place again. My advice to others is to take a photo of the gas gauge when you pick up the truck, and again when you drop it off, so you have some proof on your side. Looking at other reviews, I see this is a common practice at least at the ABC Storage location.

Merrill S 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F 
Rating:
5.0

Customer did not leave a comment.

Debbie Q 
Rating:
5.0

Customer did not leave a comment.

Noelle E 
Rating:
3.0

I am extremely disappointed. I worked directly with the manager, Nicholas. While reviewing the paperwork a few hours later, I noticed that the "return time" Nicolas had entered, was 6pm that same night. . I had picked up the truck around 2 that afternoon & expected to return it at the same time the following day, as I did my previous uhaul rentals. Not only was the uhaul store closed, I didn't have service on my phone at the time, therefore I had no way to contact Uhaul. In an effort to get the truck back by 6pm, I had to change my plans & order of events, which in turn, caused me to put excess miles on the truck. I was able to make it back by 630. To my dismay, there was no drop box for the key & no instructions listed on the paperwork informing me where to leave the key. The paperwork did indicate you could contact uhaul or goto the website but I had no service and I had told the manager that. Knowing that the safety of the truck was my responsibility & certain they had more than one key, I put the key under the seat , locked it up & sent a text to the manager as soon as I got home. (It was also around that time that I had received a text from uhaul stating the truck wasn't due back until the following day!) To my surprise, and without any response to my text (we had previously communicated via text as well) I was charged $250 for a "lock smith" and over $50 for miles! I have yet to receive a response. I was originally referred by the local Domestic Violence chapter, and on top of their high monthly prices for storage, I'm afraid this really felt like a scam. Additionally, they disclosed personal information on my account when they received a phone call regarding my bill, from someone other then myself. Being that this was a domestic violence referral, I would expect more on behalf of uhaul.

Candace M 
Rating:
4.0

Customer did not leave a comment.

Kendra O 
Rating:
5.0

Helpful staff that got me set up and on my way.

Nels H 
Rating:
5.0

The csr was extremely friendly and helpful. She answered all of my questions and was very polite.

Tamara W 
Rating:
1.0

I rented a truck, drove it 20 miles total, put a gallon and a half of gasoline back in the truck and STILL got charged for two gallons of gasoline.. upcharging everything and pinching pennies wherever you can is a great way to lose customers. I will use Budget from now on and 100% will recommend ANYONE but U-haul going forward. $13 for allegedly an eighth of a tank.. RIDICULOS. Oh and the truck was filthy, the cab was disgusting and the overhead lamp didnt even function. Wish i could charge u-haul $57 for lack of dome light. Hope pissing off a customer was worth $13.

Travis C 
Rating:
5.0

We had great service! Thank you!

Michelle K 
Rating:
1.0

Was charged gas after I returned it with more gas than it came with. A $20 after hours fee on a closed day is ridiculous how am i responsible to pay for after hour fees for there chosen days off the truck drives like complete shit and smelled off. by far the worst U-Haul I’ve used

ANTHONY K 
Rating:
5.0

Customer did not leave a comment.

AIMEE M 
Rating:
5.0

Customer did not leave a comment.

JANICE A 
Rating:
5.0

Customer did not leave a comment.

Joshua D 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Those on Aaron Dr were great. I was scheduled to drop off at the location on Jericho. The Jericho location was closed early with no notice.

MICHAEL O 
Rating:
5.0

Chrystal was a great person to wait on us she was above and beyond great on customer service will recommend this place to anyone

Ronda F 
Rating:
5.0

Customer did not leave a comment.

Leilani J 
Rating:
2.0

Better parking. Make the key drop at the office door.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

Angie F 
Rating:
5.0

My experience was very good. I had underestimated how much time I would need for my monumental task, but it was a simple thing to extend my time with my beloved U-Haul truck. The entire process was so much simpler and less stressful than renting the old school way. (for the record, the first time I ever rented a U-Haul was in 1991, for a move from Upstate NY to Montana. At that time, my partner and I formed "The Brotherhood of the U-Haul, because everyone else in a U-Haul whom we saw on that epic road trip.. everyone waved at each other. Maybe the world is not as friendly as it was in the day, but I still say "Brotherhood of the U-Haul!" whenever I see one, whether I'm in one myself or not.) I don't think there's anything you need to do to improve for the next customer. This streamlined, 24/7 availability internet assisted rental was flawless, and I appreciate you. Perhaps the only suggested improvement is to formally acknowledge the Brotherhood of the U-Haul. LOL)

Wendy D 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Logan W 
Rating:
5.0

The gentleman at abc was great to work with. I do wish the website indicated that trucks have blankets and a dolly available in them. I know its an add on but it almost needs used by necessity to have that cubic space available for items. Nice gimmick and we did use it. Just helps in planning to know

Bryan H 
Rating:
5.0

They vehicle was ready on time, full of gas, and no issues occurred while using the vehicle. Good experience with pick up and drop off.

David F 
Rating:
5.0

This location is exceptional! I have no complaints just gratitude for them.

Lisa W 
Rating:
2.0

Price is pretty steep. Should have cheaper rates for less than a day.

Channing E 
Rating:
5.0

Customer did not leave a comment.

toshi t 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

I really cant think of anything. I initially spoke with nick, and all my further interactions were with Krystal. Both of which were extremely professional & personable. I was referred to ABC by the local DV organization and without getting into my personal life, let me just say this whole process was difficult... up to and until my daughter & I walked in the door there. Im a true believer in good customer service never being over looked. Im unfortunately in no position to leave a fat tip, (which was no doubt deserved) so Im doing the next best thing by reporting their amazing service~ maybe they deserve raises?! Thank you! Candace M

candace m 
Rating:
5.0

Great job! Very friendly and convenient.

Paul S 
Rating:
2.0

Customer did not leave a comment.

William R 
Rating:
5.0

The attendant was very helpful and friendly. She deserves a raise.

Stephen h 
Rating:
5.0

My original reser action was with BBS in richland. Nobody was there, nobody answered the phone, no notes were left on the fence and the worst of it nobody returned my call. Horrible

jerry c 
Rating:
5.0

Wonderful and easy experience from pick up to drop off. Highly recommend.

Allie M 
Rating:
4.0

Customer did not leave a comment.

Jillsalem C 
Rating:
4.0

Customer did not leave a comment.

Jessa F 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Julie S 
Rating:
5.0

Customer did not leave a comment.

Mary C 
Rating:
5.0

Customer did not leave a comment.

tara K 
Rating:
5.0

Check oil and windshield washer fluid levels before renting out the vans. Also, vacuum and wipe all footprints on the console of the driver's seating area. A clean van is critical to have the best views all around.

Rosis L 
Rating:
5.0

All good!

Beverly M 
Rating:
4.0

Mark the entry more clearly.

Elton E 
Rating:
5.0

Nothing. Everything was perfect

Lawrence A 
Rating:
4.0

Customer did not leave a comment.

RYAN M 
Rating:
5.0

Customer did not leave a comment.

Chloe A 
Rating:
5.0

I stopped at UHaul at 225 Wellsian Way, Richland, WA 99352 first. ZERO customer service!!!!! They could not tell me anything about their truck availability. The place is understaffed and overworked! I left mad. Then I went to ABC Mini Storage. This was night and day difference. The staff was professional and helped me with renting a truck. Excellent service. I will rent their again.

Matthew G 
Rating:
5.0

The van was clean-ish. I wouldn't really consider it clean. But it was very easy to pick up and drop off.

Jemimah C 
Rating:
3.0

The vehicle I rented had warped rotors every time I used the brakes the steering wheel would shake also the alignment on the van was very bad , the steering wheel was very off center , I am a local mechanic at a very reputable shop in tri cities , wa if your company needs someone to work on your fleet , Steve’s tire and auto in Kennewick , wa

Brian W 
Rating:
4.0

Couldn’t have been an easier drop off. It was so easy

dalton b 
Rating:
2.0

The truck had a serious malfunction before I even left. I pushed the gas and it just kept rolling backwards. No power to gas. Turned it off tried it again and it did the same thing until the 3rd try it worked fine. I told the guys I didn't feel comfortable and he blamed me saying it was in neutral even though it was clearly in drive.the lock on the back was broken, couldn't turn the key so couldn't even lock my stuff up and lastly the steering wheel had to be turned halfway to the left to go straight. There needs to be some real maintenence on these trucks. And the guy charged me twice blaming me saying I should've told him I get a discount before he did the transaction even though I did mention I rent from abc. Was not a good experience.

Tressa B 
Rating:
5.0

Great as is

Larry J 
Rating:
5.0

Nothing, the clerk was great and everything went smoothly

Teri O 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Jaden R 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
4.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

The agent at the site was awesome! Very efficient and friendly. Would definitely rent from them again and recommend to others.

Amanda K 
Rating:
5.0

Awesome customer service

MARTIN A 
Rating:
5.0

Customer did not leave a comment.

Holly H 
Rating:
1.0

Please, PLEASE make the U-Haul dropoff area suck less. It's a blind turn, and it has a gate we couldn't get in (which we couldn't see because of the blind turn-in) and only were able to safely store the U-Haul (without making an insane blind reverse pullout into traffic) because someone else opened the gate for us.

Matthew A 
Rating:
5.0

Customer did not leave a comment.

Cameron R 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Only issue was with my phone... The employee help me with that. Had no issues with equipment. The return was smooth and will definitely rent again. Thank you 😁

charles s 
Rating:
5.0

Nothing. Van was great, staff were helpful and pleasant.

Doug R 
Rating:
4.0

Customer did not leave a comment.

Barry L 
Rating:
1.0

Customer did not leave a comment.

NATALIE F 
Rating:
5.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Helpful staff. Quick and easy checkout and checkin. Truck was solid and worked well. Plenty of moving accessories available.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Kathy P 
Rating:
5.0

Customer did not leave a comment.

patricia m 
Rating:
5.0

Customer did not leave a comment.

Jennifer T 
Rating:
5.0

Everything was ready for me and the staff was friendly and helpful.

Melissa S 
Rating:
2.0

Parking is a problem.

Richard B 
No reviews have been submitted for this location.

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