Customer Reviews for Abbott Trinity Self Storage
(U-Haul Neighborhood Dealer)

41 reviews

2021 Pittway Dr   Nashville, TN 37207

(615) 254-7547

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 254-7547

2021 Pittway Dr
Nashville, TN 37207

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Kyle Ruggles 
Rating:
3.0

I loved the convenience of this location but the van was dirty when I received it. I ended up vacuuming it out and wiping down all of the windows myself.

Bailey Higgins 
Rating:
5.0

Mrs Tonya great and I will us this location next time again.

Rebbie MOORE 
Rating:
3.0

Storage area of truck was filthy. Mud, straw, grass debris everywhere had to sweep before loading I have pictures.

Lawrence Cardinal 
Rating:
2.0

Ordered a small truck that was 19$ and got charged 29$

Shacoria Simpson 
Rating:
5.0

I own a small business so I need a van for pop up markets. Tawnia is always professional and always makes it a quick and streamline process. You have earned my business. Thanks!

Jeff Roberts 
Rating:
5.0

Everything was great! I had a family emergency and was delayed and they were very understanding and worked very well with me!

Lesley Bernhardt 
Rating:
5.0

That truck smelled so bad like animals I left the windows open entire time we had it. It sent my allergies off badly. Was hair clips and animal hair all over. No way that was even attempted to be cleaned.

ROBERT MOYER 
Rating:
3.0

Customer did not leave a comment.

Michael Kimery 
Rating:
5.0

nothing that I can think of the experience was positive and all ways!!

Debra Weeks 
Rating:
4.0

Office was not open and was not able to get Van I booked. Box truck was option. So I took it. Circumstances made this not so great. But it was 20 degrees and a foot of snow so can’t hold office to much fault for absence. Just not a good situation. But grateful there was option.

Carmelo Roman 
Rating:
5.0

I rented a van from this location to transport my things to a pop up market I was involved in over the weekend of 12-8. I reserved a sprinter van but when I arrived to pick up the van, they did not have a sprinter but regular size van. I was disappointed as that is what reservations are for right? Anyway, the U Haul rep Tawnia Sowell was absolutely the best in helping me with this issue. WE went ahead and secured the van (which by the way ended up working the best). Tawnia called me the next day to let me know a sprinter was now there and she would swap if I wanted. I was already loaded up so I went with the van but I was very appreciative of her taking the time trying to right the mess up on the reservation that wasn't her fault. You do need to check your reservation system as that should not happen! Tawnia was professional and did discount the rental due to the system mix up. I own a small business and that is how I treat my customers and as a result, I will do business again with Tawnia and U Haul. Thanks Tawnia and keep up the great work!

Jeffrey Roberts 
Rating:
5.0

Customer did not leave a comment.

BAILEEVICTORIA WYATT 
Rating:
5.0

I had a great experience! Uhaul unfortunately had not delivered some furniture packing blankets for my move, but the representative was kind enough to offer me some of her own and took the cost of the blankets off my bill. It was great customer service and I would totally recommend to a friend!

Ryan Bigelow 
Rating:
4.0

Customer did not leave a comment.

Isaiah Macmenami 
Rating:
5.0

Customer did not leave a comment.

JABA KHOSITASHVILI 
Rating:
5.0

Everything was great, the lady was really nice, I enjoyed my visit thanks.

louis minor 
Rating:
4.0

Customer did not leave a comment.

Lauren Boyd 
Rating:
4.0

Customer did not leave a comment.

tonya Lawrence 
Rating:
5.0

Really nice staff and answered all my questions.

Carter Turcios 
Rating:
3.0

It was small and hard to find. The office was inside another business and hard to locate. The person who processed the return was pleasant and courteous ..

ray carter 
Rating:
2.0

It’s very disappointing when I book equipment and then I am told at pickup that they don’t have it. I depended on that equipment. Uhaul is advanced enough to track items like dollys and tell customers ahead of time if an item is not available. I would have picked a different location if I knew that one would not have the equipment I needed or I would have made other plans. It made my move much more difficult and rushed when I didn’t have the equipment I was expecting.

Hilary Shaner 
Rating:
4.0

Customer did not leave a comment.

David Gao 
Rating:
3.0

A heads up on picking up the trucks without a service person.

David Dean 
Rating:
5.0

Customer did not leave a comment.

Paul Kardush 
Rating:
5.0

Customer did not leave a comment.

Kristopher Washington 
Rating:
5.0

Customer did not leave a comment.

Michael Little 
Rating:
1.0

The lady working was great, but the computer system sucked. I tried renting online the night before and before I went to the location and couldn’t get past the insurance part. While T the location the lady worked for almost an hour and couldn’t get the site to work. Meanwhile I was trying on my phone and finally got it to work. It took an hour for me to get the rental.

Kelly Hereford 
Rating:
5.0

Staff on site were friendly and professional. Great experience overall!

JESSICA BELL 
Rating:
5.0

Friendly nice

Marcus Randolph 
Rating:
1.0

App did not work when went to pick & the clerk, albeit friendly, knew little about how to troubleshoot the issue which delayed the entire process by an hour. Was also charged for the CDW which I opted out for online & in person. Never renting a vehicle from U-Haul with this process ever again. Nightmare.

Christian Koo 
Rating:
3.0

Customer did not leave a comment.

Juana Jackson 
Rating:
4.0

Customer did not leave a comment.

William Simmons 
Rating:
5.0

the key lock was crazy hard to open

Laura Brown 
Rating:
5.0

Clean vehicle more throughly. There was trash and dirt from previous user.

IAN WAGNER 
Rating:
5.0

Customer did not leave a comment.

TIMMY BROWN 
Rating:
4.0

Truck leaked rain in

HAROLD HUDGINS 
Rating:
5.0

Customer service was great.

PETER Gore 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY BUTLER 
Rating:
4.0

Customer did not leave a comment.

KEVIN JAGESSAR 
Rating:
4.0

These guys are golden!

SABINA TEXIDO 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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