Customer Reviews for AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)

222 reviews

110 E 22nd St   Norfolk, VA 23517

(757) 622-4405

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am–5 pm

Services at this Location:

Contact Us

(757) 622-4405

110 E 22nd St
Norfolk, VA 23517

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Having a selection of towable trailers, ensuring vehicles are in working order, such as fixing/inflating tires, etc.

stephen granner 
Rating:
5.0

Customer service was good . Just maintain the good work.

Winston Claudell 
Rating:
5.0

Customer did not leave a comment.

Daniel Haug 
Rating:
4.0

Tell customer where to park

Tuwanna Okafor 
Rating:
5.0

Customer did not leave a comment.

Brittany Robinson 
Rating:
5.0

Customer did not leave a comment.

Ayla Williams 
Rating:
3.0

Customer did not leave a comment.

heather engel 
Rating:
1.0

Truck was listed at 1/4 tank, was actually at 1/8 tank of gas, so off the bat I'm on the hook for gassing up the truck with more fuel than I will use. Person working did not actually come out to truck or look it over, at the time I assumed that was because I got the 28$ insurance so it wasn't necessary. Turns out he probably didn't want to acknowledge things like the check engine light was on, or way more importantly, THE AIR CONDITIONING DIDN"T WORK. In a truck I would be driving in 96 degree heat. Nightmare experience, never again.

Bart Conner 
Rating:
3.0

Still waiting for my deposit

Orlando Campbell 
Rating:
3.0

Truck was dirty. Engine light was on. When I called and relayed this the response was" Is the light steady or blinking?" Steady . " ok I'll check when you bring it back" This did not happen because he had someone waiting to rent it when I returned.

Marni Tilrico 
Rating:
5.0

Amazing customer service! Thank you!

Karen Smith 
Rating:
3.0

The drop off point was closed when I returned the truck. It doesn’t have its own parking lot so you have to park it on the street which is rather small. A U-Haul lot would be nice, if possible. Overall the drop off was easy and convenient.

Richard Holmes 
Rating:
5.0

Customer did not leave a comment.

mia whitaker 
Rating:
5.0

Customer did not leave a comment.

Philip Murden Jr 
Rating:
4.0

The front desk woman was very friendly and knowledgeable.

Sherman Faulks 
Rating:
5.0

Customer did not leave a comment.

Brenda Strickland 
Rating:
5.0

Customer did not leave a comment.

William Huberdeau 
Rating:
5.0

Outstanding customer service. Friendly and helpful staff. Will defanetly use them again.

Glenn Robinson 
Rating:
1.0

We were given a vehicle with the catalytic converter (stolen) . Right passenger door looked as though it had been hit. It was a a local one way trip less than 20 miles and I paid $120.00 for this vehicle. I paid for 4 hours. We picked up the vehicle at 10:30 we were back by 1:00 but there was a note on the door that they would be back at 2 pm. The attendant was sitting in her car smoking. So we took our personal car and drove around until 2pm. My receipt had to be emailed to me . Nothing could be done in the office. We were very unsatisfied. Will not be using U-Haul again any time!

Anita Snyder 
Rating:
2.0

The customer service at this establishment is absurdly poor. Someone did not do their part in regard to our reservation. So, the pick up process didn’t generate as it should have. A representative reached out to inform us of the issue and was exceedingly rude. We were threatened with being reported to the police. Despite having filled out all of the information requested at the time we picked up. I personally attempted to call the store 5 times and was sent to voicemail each time. I called the 800 number, was transferred to the store to still end up at the voicemail. Store associates should be accessible during operating hours. The truck shut off in the middle of the road while I was coming to a stop at a light. Luckily, I was already stopping and it started right back up. Otherwise, it could have been a bigger issue than what it was.

Latasha Jones 
Rating:
5.0

Customer did not leave a comment.

Leonard Adams 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN 
Rating:
5.0

Customer did not leave a comment.

Alfreda Hall 
Rating:
4.0

Customer did not leave a comment.

James McCarthy 
Rating:
3.0

Add about 20 miles to the allowed mileage allowance.

Larry Card 
Rating:
2.0

Make sure to service trucks before handing them off to another customer, the TPMS light was on upon recieval due to a bad sensor in a tire with no forewarning from the location. The cargo bay smelled heavily of cigarettes and had to be aired out for a couple hours before loading anything. I was then almost charged twice for the trip, once at the beginning for the service and expected mileage and again at the end for the exact same thing plus the extra mileage. I disputed repaying the full price twice and stated that only the extra mileage over what was initially paid for should be paid at the end, but have received no response.

Adam Plasterer 
Rating:
3.0

We called and said we would be there at 1 but had to wait for guy to return at 1:35. Picked up truck & drove 10 miles (toll charge), got home & there was a padlock on back but no key to open. Had to go back 10 miles (another toll charge). To have lock taken off. This caused issues, extra cost & additional miles that I should not be charged for!!! Otherwise, the rental was fine.

Amory Greer 
Rating:
4.0

Customer service representative at this location was very helpful and nice.

Angela Scott 
Rating:
5.0

Every aspect of my difficult move was resolved upon seeking U-Haul services. I cannot thank you enough for helping me through a really difficult time! All who aided me were lifesavers and couldn't have done it without you!

Sharon Luke 
Rating:
3.0

Customer did not leave a comment.

Tabitha Parker 
Rating:
5.0

Customer did not leave a comment.

Vincent FALCO 
Rating:
5.0

Customer did not leave a comment.

Keshera Weatherspoon 
Rating:
3.0

The brakes on the truck need attention

Charles Stine 
Rating:
1.0

When logging into my Uhaul account to view my order, the codes sent through my phone number worked to begin with(would say my session expired as soon as I typed in the code), and at the end of the day, I tried to log in later that evening to verify the address to return my truck, and for whatever reason I wasn't receiving the verification codes in any of my mail boxes on my email. So I ended up dropping off the truck at the wrong place. So to make a long story short, please fix your log in process.

Carolyn Hanan 
Rating:
5.0

Customer did not leave a comment.

Erin Ehlers 
Rating:
5.0

Good

WILLIAM JACOBS 
Rating:
4.0

Customer did not leave a comment.

Robert Anderson 
Rating:
5.0

I arrived at 4:59pm, so, too late to check in. But the agent, who was on his way out the door, took the key and reassured me that all was well, and that I could contact him in the morning and wrap up the details.

Vince Connery 
Rating:
3.0

Didn’t come with a dolly when I paid for one. Manager of facility was nice and accommodating. After being charged for the absent dolly and $30 for an 1/8 of a tank of gas being used I was little peeved. Truck was alright, drivers side mirror was messed up, wouldn’t stay in one spot. Whole back of the truck smelled like cigarette smoke. Would at least like a refund for the dolly. Thank you. Will rent again.

Chandler Cannon 
Rating:
5.0

Clean but the cabin was dusty and smelled of cigarettes. Not a complaint, just observation.

Douglas Cooperman 
Rating:
5.0

Customer service was fantastic. The truck itself needs work, it leans too far to one side and the engine sounds like it’s struggling both loaded and unloaded. The previous renters left a huge mess inside the truck and the cab requires a deep clean.

RICARDO CAMPOS 
Rating:
3.0

The truck was not in good driving standards

Lakesha Johnson 
Rating:
5.0

Customer did not leave a comment.

ELSIE MAYO 
Rating:
4.0

The truck needs an alignment.

ALAKELAJEWELL CARPENTER 
Rating:
5.0

The initial reservation was booked for Monticello Ave, Norfolk, this was then changed and split into 2 different locations whereas I had to drive 20mins south out of my way to pick up the car trailer, a bit of inconvenience, yes extra miles were provided however you cannot replace being tired - driving 20-30 mins to then drive back up north to MA. No issues at 22nd Ave where the truck was picked up- great service and experience.

Karl King 
Rating:
4.0

Allow people to rent a one way uhaul for 1 day.

James Reed 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCURRAN EISENBEISS 
Rating:
5.0

Glenn was excellent. He was able to help me when a previous reservation fell through.

OLIVIA MILLER 
Rating:
4.0

Customer did not leave a comment.

MERVINMICHAEL FAULKNER 
Rating:
5.0

Customer did not leave a comment.

GLENSTEPHEN STURTZ 
Rating:
5.0

Customer did not leave a comment.

KEVIN PITCOCK 
Rating:
5.0

Not this locations fault but the location in Hampton Va on Mercury blvd did not honor my reservation causing me to drive 1 hour out of my way and 2 hours sitting in traffic 75 miles that was unnecessary. Very disappointing

LAMARCODANTE WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

STACEYMARIE SCHMIDT 
Rating:
3.0

The truck was in bad condition. Hardly held the road. Steering was hazardous. Passenger mirror no visibility.

RONALD HAYES 
Rating:
5.0

Very, very helpful meeting our needs.

CHERI MOORE 
Rating:
5.0

Nothing. Y’all are fucking awesome. Keep up the good work.

SAVANNAHARIELLE FORTON 
Rating:
5.0

Customer did not leave a comment.

Bob Catinazzo 
Rating:
5.0

Customer did not leave a comment.

KARENJAMIL REAVES 
Rating:
5.0

Customer did not leave a comment.

LEABRYAN NOWAK 
Rating:
5.0

Customer did not leave a comment.

TERESIA WAMAITHA 
Rating:
5.0

It was a quick and easy experience

TIMMIRA SANDERS 
Rating:
4.0

Customer did not leave a comment.

annette stepney 
Rating:
2.0

Customer did not leave a comment.

MARKJOSEPH BANCHY 
Rating:
5.0

Everyone working at this location is very friendly!

RAYASAGER GIRARD 
Rating:
5.0

Great experience, Glenn was very helpful and explained everything and answered all my questions. Will definitely use them again.

JOSEPHMCCOY BRANCH JR 
Rating:
3.0

Customer did not leave a comment.

Malik Foreman 
Rating:
1.0

My truck broke down and i sat and waited 3 hours with 2 kids.

Chasity Williams 
Rating:
5.0

Customer did not leave a comment.

Christopher Patton 
Rating:
5.0

Customer did not leave a comment.

MONICARENAYE ROYSTER 
Rating:
5.0

Nothing was super easy and really affordable

Christopher Patton 
Rating:
5.0

Glenn was great help!

Janyall Howard 
Rating:
5.0

Glenn, the manager was very helpful and polite. I will use this location for all my rental needs. Office was clean/ check out was easy since I had done it on line. I will say, the cargo van should have more of a vacuum before the next customer rents it. It was not bad for the time I used it, it just could have been a little neater. All in all, a very positive rental experience.

Kathy Knack 
Rating:
5.0

Customer did not leave a comment.

Jimmy Hills 
Rating:
3.0

The truck had no exhaust, windshield wipers didn't work and the truck was really dirty didn't match the pictures either

Ryan Hallman 
Rating:
4.0

The gentleman who worked with me to check out my truck, find a dozen furniture pads and then swap trucks for me deserves a serious bonus for his commitment to making my rental work. He spent 30 minutes looking for furniture pads and then when I discovered that the first truck I drove away in had a ding in the driver's side of the windshield and the windshield wipers had long since ceased to clean the windshield he had another truck ready for me when I returned the first truck. Keep up the good work, J.

David Redinbaugh 
Rating:
4.0

Customer did not leave a comment.

Shawn Duvall 
Rating:
5.0

Customer did not leave a comment.

Kem Seward-Dugger 
Rating:
4.0

Glen, the rental agent, was welcoming, yet business like. I felt that my account transactions were important, and worthy of attention. The environmental was clean, professional, & relaxing. I'd refer everyone here; it's a great place to do business..

Frederico Borders 
Rating:
5.0

Very nice gentleman in office when I dropped off key.

Sonya Smith 
Rating:
5.0

Customer did not leave a comment.

Ashley Jarrett-Pope 
Rating:
5.0

It was very good I would recommend to everyone.

Haywood Bennett 
Rating:
3.0

bad tire immediately and several unmarked damages. Had to document over 13 . But was explained that it wasnt their truck.

Amanda Brown 
Rating:
5.0

Customer did not leave a comment.

ALEAMONEE STONE 
Rating:
4.0

The truck drove well with no problem, and if there was dolly available to use would be great. I plan on using services in the near future.

donna candler 
Rating:
5.0

Your trucks start out on haul mode which seems to change their transmission shift points and burns more gas. This is very annoying to have to remember to take it out of haul mode each trip.

Kenneth Pritchett 
Rating:
5.0

Renting agent was also very friendly.

Crystal Masterson 
Rating:
5.0

Customer did not leave a comment.

Daniel Wheeler 
Rating:
4.0

The office opens at 9:00 during the spring and summer, as stated on a flyer posted in the office window, however the manager posted a sign that said he was "on-site" but out of the office (the office was locked). So I had to wait for about 15 minutes until he showed up to begin the rental process. Moving day is busy, and we had friends and family over to help us load the truck, but I was late because the manager wasn't in the office. Otherwise, no problems with the equipment, and the manager was friendly and helpful when he got to the office.

Robert Atwood 
Rating:
5.0

Customer did not leave a comment.

Jerineca Mcfadden 
Rating:
5.0

Everything was smooth from start to finish. Definitely recommend.

Tremayne Lewis 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Boddie 
Rating:
3.0

I am not happy i was charged $85.13 which i agree as per my contract. $42.29 was taken that day. Today they took the $85.13. This is an error that i want fixed

Harvey nash 
Rating:
5.0

Nothing at all! Thank you!!!

Niquita Richardson 
Rating:
4.0

Customer did not leave a comment.

Michelle Pavelka 
Rating:
5.0

Customer did not leave a comment.

Rebecca Geyer 
Rating:
5.0

I was over charged for a dolly, as the truck I rented came with one, but over all an okay experience, except I was not able to receive a receipt until the next day due to a tax error

Autumn Allen 
Rating:
1.0

Hire professionals!! Not some kid who tries to rent you a truck with a nail in it!! His exact words - just go ahead and take it and see if holds air and to call U-Haul for road side assistance if you have any issues!! SAD SERVICE AND WILL NEVER RENT FROM U-HAUL AGAIN!!

John Evans Jr 
Rating:
5.0

Customer did not leave a comment.

Dale Long 
Rating:
3.0

I was not informed ahead of time that I would have to use my phone to get on the company's Wireless and take a picture of my driver's license Etc this was not what I was expecting I have done many reservations online before and just show up and pick up the truck I'm not very good with the phone and I think I should have been told ahead of time that my expertise on a cell phone was needed I didn't like that at all I don't think you are considering the age of some of your customers and the technological skill of the average person or even the anomaly it wasn't right and I was mad about it but I did learn something new. However I don't think U-Haul should B teaching us how to use an app on her cell phone I should be able to go to the office pick up a truck and leave like I always have without having to employ my cell phone in the matter what if I didn't have my cell phone I'm just SOL she asked me do you have the phone that you reserved the truck on and I did it online so not everyone orders things or Reserve trucks on a phone what are you going to do then say too bad you have to have a phone why couldn't the office just take a picture of my driver's license if they wanted my driver's license why do I have to use my phone to do that you all are demanding way too much of people. I just want the truck that I ordered online why bother having an online reservation and you don't even tell us ahead of time that we are going to need our phones that's ridiculous not everyone has a cell phone either

Jessi Hagen 
Rating:
5.0

Customer did not leave a comment.

Tamika Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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