Comentarios de los clientes para A1 Storage Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de A1 Storage Inc

Clasificación general:

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Clifford P.
Clasificación:

They truck was not clean. It had and old used dental floss in cup hold. Truck was vacuum out. Please clean truck after every rent. There is an pandemic going one, AND YOU DONT KNOW WHO IS CLEAN AND WHO IS NOT .

TEJAL T.
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I had an excellent experience!! Upon arrival, I was given the van I needed almost immediately. I dropped it back off and received my receipt. It was a smooth transaction!

Nevelle D.
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I tried to change my reservation via telephone and the staff was very unprofessional. On the day of rental, I called 7 times prior to my arrival and no one answered the phone. In addition, I had to wait close to 10 minutes for someone to come to the front door. The truck was dirty and they had the gas tank on full (F) when it was clearly NOT on F (I have the pictures to prove it). I returned it with a full tank to avoid being changed for gas.

Josh B.
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El cliente no dejó un comentario.

Latanya N.
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Continue to serve professional and speedy service thank you do much

Petrus D.
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El cliente no dejó un comentario.

Tina L.
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El cliente no dejó un comentario.

BARRY B.
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Truck cab was dirty and smelled like cigarettes.

Matthies E.
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El cliente no dejó un comentario.

Kalpesh P.
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El cliente no dejó un comentario.

Debbie M.
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El cliente no dejó un comentario.

Nykira R.
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El cliente no dejó un comentario.

CHRISTOPHER B.
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El cliente no dejó un comentario.

Sabrina W.
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El cliente no dejó un comentario.

Delmar D.
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El cliente no dejó un comentario.

Matt E.
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El cliente no dejó un comentario.

Alexandria S.
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El cliente no dejó un comentario.

Tormain M.
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El cliente no dejó un comentario.

BEATRIZ J.
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The truck was dirty, it needs to be cleaned before renting. The girl who attended me was very kind, my son forgot his card and she called immediately.

Kenneth S.
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Dropped off after hours

David F.
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Customer service was fantastic. She was having to deal with a server not working so it slowed the process but she handled it very well

Steven M.
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Easy pick-up and drop-off, friendly staff!

Pocahontas M.
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El cliente no dejó un comentario.

Dagmara C.
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The gentleman at the counter was very nice and helpful. Made my moving experience alot easier. Thank you so much??

Damon J.
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El cliente no dejó un comentario.

Krista M.
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Very nice customer service at A1 Storage. Very happy!

Karuppannan P.
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El cliente no dejó un comentario.

Stephanie M.
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El cliente no dejó un comentario.

Kevin A.
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I didn't go inside. Just dropped the contract and keys into the box. But it wasn't sketchy, so that's a plus.

Charles T.
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They falsely claim I returned the gas below the level I picked up the truck. They then over charged me an exorbitant amount and called it a so called " wrong destinatikn" charge. There is nothing on my contract called "wrong destination" penalty or fee. My contract says they supposed to charge additional current daily rate fee at time of rental. My total daily amount was $76. Twice that is not $230 that was charged. Then they charged me extra fuel charge which is plain "theft". I even had to put gas twice at the gas station just to make sure I got it exactly to the same spot on gas gauge. The drive from gas station on salem rd to location is about 3-5 miles( Salem rd to Dogwood rd).

Edmund K.
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El cliente no dejó un comentario.

deborah J.
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El cliente no dejó un comentario.

Andrea V.
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El cliente no dejó un comentario.

Adrian J.
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Nothing. I was really pleased with my experience.

Brenda O.
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Used the online reservation method and it worked well. Would recommended to anyone definitely.

Yusuf A.
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Great service, will most definitely come back

Erving S.
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They added miles to my rental that i didn't even use. I drove 13 miles but they said i drove 21 and they charged me for gas when i brought it back how i got it

Teneva R.
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There was no ramp on the truck, that made moving appliances unnecessarily difficult. Also the gas cap was missing off the truck. I never thought these things would be missing so I didnt think to check. I regret using this location.

AUDREY A.
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El cliente no dejó un comentario.

debbie M.
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El cliente no dejó un comentario.

Ben K.
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El cliente no dejó un comentario.

Stacy E.
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So convenient, easy in and easy out, not crowded. I wouldn't change a thing.

LaTasha P.
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El cliente no dejó un comentario.

Noreen H.
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El cliente no dejó un comentario.

Orlando W.
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Check the Dollies and make sure they work before sending a customer out with one. Really hoping my washer machine still works. It's dented. Won't know until next week when I move into my new place

SHIRLEY L.
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Should provide customers complete information regarding insurance coverage at the time of service. Customers should not be referred to corporate.

Ashton G.
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El cliente no dejó un comentario.

Jeremiah P.
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For starters, assuring equipment is in riding conditions! I picked up a truck was told that the ac will kick in after driving for a little while. I loaded my 26" footer, needless to say in the HEAT... after loading it I jumped in the uhaul and was driving, noticing the air NEVER kicked in, as told it would prior to loading! Had to drive 6 hours without air!!!! The worse experience EVER!!! Oh. and the check engine light was on the whole time..!!!

sarena W.
Clasificación:

Customer service sucked Danny the guy qt the desk had a nasty attitude he the truck on 1/8 of tank of gaa i show it to him before i pulled off that the gadge was qll most empty he said ok bring it back the same way in which i did when i returned it he saod it wasn't on 1/8 and told me to shut up cus i was wrong and he was right then he went in the computer and put that i has drove 78 miles when i calculated my miles before i got there it was 15 mile there and 15 miles so i double that and told him 61 miles so after me and danny has word he put i rode 78 miles and i ended up owning him 15.83 impossible! But i paid it but i most definitely won't be using u-haul ever again in the future. Danny's attitude was ridiculous. The funny thing is his attitude was so horrible that i was going to purchase boxes and wrapping bubbles and string as well but he completely ignored me and said next costumer please. So i just left. Completely unprofessional. Never again.

Joy K.
Clasificación:

Very nice people on staff and new van (yay! Because the last one I rented from a different location had the bumper continually falling off) but I was somewhat confused about the pricing. The initial contact called for mileage of .29 per mile, but when I returned it (after less than 24 hours) the revised rate was $1.00 per mile. I had intended to keep the van for 1-1/2 days and 75 miles. It ended up that I only drove about 35 miles total. He also told me the $10 CDW per day was mandatory which I wasn't sure was the case, but fine. All in all a good experience, but definitely get clarification up front on the amount of rental and mileage fees.

Ebony P.
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The truck was dirty and the representative did not give any instructions with the process.

Julie H.
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El cliente no dejó un comentario.

Randy K.
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El cliente no dejó un comentario.

TANGELA C.
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El cliente no dejó un comentario.

Michael J.
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The interior of the truck could have been better cleaned, such vacuuming the floor and wiping down the surfaces. Overall, I was pleased. After all, it is rental truck to move items.

CHARLES H.
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Have used their service numerous times, always friendly and helpful, just good people! Thank you

Sonya P.
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El cliente no dejó un comentario.

andrew D.
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Clean the truck out, it reeked of cigarettes and there were ashes in the tray when we acquired the rental. The storage area itself had an ink spill in it that we had to wait an additional 30 minutes to get cleaned up. The truck itself was in bad shape and the steering was extremely loose, especially 55-65 mph. All in all, we feel over charged for the additional stress the truck brought rather than the ease it was supposed to provide. I will never use Uhaul again, at this location or anywhere else.

Rasheda T.
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I asked for a return of S.Cobb and hwy 285 I was sent to another location that was dark and scary.

HANNAH R.
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The Agent Danny, was very friendly, and I was in and out with no waiting. Thank you, and I will be back,

RON A.
Clasificación:

U-Haul allowed me to make an on-line reservation for a 6:30 pm pick up on 03/01/19. However, when I arrived at 6:05 pm the business was closed. I had to return the next day at 8:00 am to get the truck which seriously impacted my move-I lost Friday evening and most of Saturday morning when I had friends giving up their time to help me. I contacted U-Haul by phone and I was told the responsibility falls on the local store (despite the website allowing me to make a reservation for a time the business is not open). I said I did not want to be charged for the time I lost and I was told to take it up with the store. I asked them to note in their system that this store doesn't stay open past 6:00 pm so future customers don't run into the same issue. The next day I confronted the store manager about the truck not being available at my reservation time. He pointed out that his employee had put the key for my truck inside a fake flower pot by the front door, but I was unclear on how I supposed to know that when no one tried to contact me to inform me of this. The owner blamed U-Haul.com, saying it was not his responsibility to notify me that his business was closing prior to my scheduled pick-up. He also told me my reservation had been canceled when I didn't show up (again, I showed up 20 minutes prior to my reserved time, and if it was canceled why did they leave a key in the flower pot?) He supposedly had to create a whole new reservation and bump someone else as if he was doing me a favor. The whole experience was very frustrating and I doubt I will ever use U-Haul again.

Leland H.
Clasificación:

Location PERFECT! Personnel was courteous and very easy to work with. Absoluetly no wait time. Reservation so easy to make online and pick up was an excellent process.

madhu Y.
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It was good

Patrick S.
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El cliente no dejó un comentario.

Victoria C.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

George R.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Kernyne B.
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El cliente no dejó un comentario.

Kenneth J.
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Friendly staff.

Elizabeth M.
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Maybe the next time a customer comes in, the receptionist could be friendly and help explain the process instead of trying to intimidate customers and have them sign papers without explaining anything. I asked her how the charges were made and she started to explain and then jumped to a different topic and never answered my question. When I had changed my mind to include the I insurance for the uhaul, she glared at me and said she'll include it but won't print me the paper because that would be waiting trees. Also, while we were mid conversation she got really defensive and turned her monitor, which almost resulted in it falling to the floor, and said "you can't look at this, you're not supposed to see this." She did this while we were talking and maintaining eye contact. It was a very frustrating experience. To top it off, the stores hours are listed to close at 6:30 for this location. I arrived at 6:15 after filling up the uhaul beyond the 5/7th tank, and no one was in the office. I hope this does not result in additional charges. Overall I enjoyed using the truck. The product was great, but i will not return to the same location to rent one.

Chris K.
Clasificación:

Reserved a truck from another location and received a call the next morning that my truck would not be available so they have me a new location to pickup (not a problem since it was close. Went to the new location and was told no trucks were available but suggested another location several miles away has a truck.

Paul M.
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El cliente no dejó un comentario.

david D.
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El cliente no dejó un comentario.

Elizabeth A.
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El cliente no dejó un comentario.

Janet K.
Clasificación:

Give customers good directions from the street; I was not familiar with the area and the streets can be overwhelming with the number of different stores trying to find the place. I couldn't find it until I decided just to park and get out to walk.

Surely B.
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El cliente no dejó un comentario.

PATRICK R.
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El cliente no dejó un comentario.

daniel K.
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Had reservation but it took 95 minutes to process. My reservation was accidently deleted by someone at the U-Haul end but when we tried to get it back it was gone. By re-reserving, the rate went up $60.00. This was on 8/11/18 and as of today, 9/24/18, it still not resolved. VERY, VERY POOR CUSTOMER SERVICE!!! I am so very frustrated. Incidentally, I am on hold trying to resolve this again as I type this I've been on the phone for almost 20 minutes. You have lost a customer regardless of when this gets resolved unless you pull some miracle out oy your hat.

Melani B.
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El cliente no dejó un comentario.

Sheeluh L.
Clasificación:

Storage spaces need to updated. Staff very friendly and professional.

Daniel S.
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El cliente no dejó un comentario.

Elizabeth W.
Clasificación:

Fast and friendly!

philip D.
Clasificación:

Unlikely, as the mileage noted on the contract was 700 miles in error,at 8150 instead of the 8800+ that it should have been, and I was given very little guidance by staff, resulting in my being overcharged.

AKHIL RAJ R.
Clasificación:

The truck was having a faulty gas indicator. Even it is showing full, actual gas level was 10 gallons lesser than full level. With the policy to return the gas level indicator to full resulted in loss of money. Got a refund of 10 against loss running into almost 25$, and unsympathetic behavior from Staff

carl H.
Clasificación:

$19.95? Nope, $64 and I live 3 miles from my new house.

Pamela S.
Clasificación:

I was charged $10 safe move and I didn't get asked nor did I authorize that charge. I declined that insurance when I set up the order online. It asked twice and both times I declined. I also was charged twice for this rental. One charge is still pending and has not been released from my account causing my account to become overdrawn. Then the other charge was charged after I returned the Van. This is a despicable way of doing business. I have been waiting for a call back from an area manager for 4 days and no one has called. I am very disappointed in the process for disputing charges. Why do I have to wait for a callback to correct a charge that was falsely given? I was told that I would receive a callback two different days (occasions) when I called yet no one has called me to straighten this out. I would like a response to my comments.

Dante P.
Clasificación:

Hello my name is Dante, my profession is retail sale management and I dont usually write reviews however I must say, this was the worst customer service experience I've ever had. This man made insults towards me because I asked him to do a inspection with me on the condition of the Uhaul before I took possession. He totally disrespected me, and threaten to cancel my order when I demanded better customer service. This place is a rotten place to deal with, no one should be treated like I was treated.

Vincent C.
Clasificación:

THERE WAS NO FURNITURE DOLLY AVAILABLE EVEN THOUGH I PAID TO RENT ONE. I DISPUTED THE CHARGE DURING THE RETURN PROCESS. I HAVE GOTTEN NO RESPONSE, 7 DAYS LATER I WAS STILL CHARGED FOR THE DOLLY.

Michelle P.
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El cliente no dejó un comentario.

Neil M.
Clasificación:

Maybe the addition of a water cooler would be a plus for an already great location.

Tammy P.
Clasificación:

I arrived exactly 10 minuted before my scheduled pickup of 2pm and the door was locked. I called the number on the door and a lady answered, I asked her to open the door, she said she was not there but was on the way. I decided to walk up the street and have a bite to eat and wait. When she finally she gave me conflicting information on the payment process. I thought I had already paid via the reservation site, she stated that they just placed a hold on my account and that i pay there. So i handed her my debit card and after she ran my card i received instant notification that my account was debited $82.00 and some change. The quote that I received was $72.00 and some change. I asked her what the discrepancy was and she then stated that she didnt actually run the card, it will be placed on hold until i brought the truck back. I explained to her that she is not correct as the funds has already come out of my account and was $10.00 more than I owed. Because she was relentless in continuing to press the narrative that she placed my payment on hold, I moved on to the second question regarding the payment discrepancy. She then said i needed to call my bank, i told her that i had them on the line and they have not placed any type hold on my card; I then asked her to contact someone that could provide answers; she contact someone at another office and pretty much they stated that I needed to call my bank. My bank does not have a hold on my account nor did it place a hold at the time of purchase. I am overcharged without any resolution. So no, I will definitly never reccommend this location to anyone!

Ashley C.
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El cliente no dejó un comentario.

Lionel A.
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El cliente no dejó un comentario.

Kathleen W.
Clasificación:

Why recommend a 3party when you have a location on Cumberland. A1 had almost no supplies so we went to Home Depot. Ignition sticks badly and I got a vehicle w 1/4 take of gas. You got it a day early with 1/2 tank. Seems like a scam to me. If I rent from uHaul again I will require full tank of gas.

April M.
Clasificación:

There was no correct phone number to call. Ended up taking it to another uhaul location.

katherine C.
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El cliente no dejó un comentario.

Ai'Jalon M.
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El cliente no dejó un comentario.

Justin F.
Clasificación:

Nothing

Jeremy C.
Clasificación:

The experience was great and the young lady at the front desk was very pleasant, understanding, professional and helpful. I would definitely recommend this uhaul location to others. I also will be returning there if i ever need in the future.

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