Comentarios de los clientes para A1 301 North Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de A1 301 North Mini Storage

Clasificación general:

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Herbert S.
Clasificación:

Code for key box did not work. When finally opened the key was not there. No local numbers to call posted and Uhaul customer service could not reach them.Location was very dark and numbers on trucks hard to see. This was the second location I was sent to 30 miles apart due to no key in the box at the first location. Uhaul needs to better qualify its local pickup and drop off locations.

Carol B.
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Was satisfied

Chad R.
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El cliente no dejó un comentario.

Rhonda K.
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El cliente no dejó un comentario.

JOANN P.
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El cliente no dejó un comentario.

Jerry W.
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El cliente no dejó un comentario.

Tokelia M.
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El cliente no dejó un comentario.

Holly B.
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I wasnt able to get my receipt, and they charged the wrong debit card

Keri S.
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El cliente no dejó un comentario.

robert F.
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Trailer tracked well, mo issues at all.

Robert A.
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Trailers could really be made more convenient with a tongue jack on it.

timothy M.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Patrick H.
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El cliente no dejó un comentario.

Spencer W.
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El cliente no dejó un comentario.

Jeremie M.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

Jim C.
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El cliente no dejó un comentario.

josh S.
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The ladies who run this shop know their stuff and they always get me in and out. The only slow step in the process is your lil uhaul tablets they have to enter the transaction into. Working with a keyboard would be much better!!!

Latoya N.
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El cliente no dejó un comentario.

Robert F.
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El cliente no dejó un comentario.

Candace W.
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I had picked wisdom tire to drop off. Went to the address on paperwork was told I couldn't drop off there because he couldn't do paperwork. Was sent to another location. Got to the second location and the person made me get mileage and was told they would close me out there but they didn't have room so I needed to take it to a 3rd location to drop it off. Asked if there would be a person there to help me and told yes. Got to 3RD location and no one was there. Ended up calling my original rental place and told them what I had been thru and they helped me with what i needed to do to leave it at an unattended lot on the side of the road.

Brian W.
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El cliente no dejó un comentario.

Tim C.
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El cliente no dejó un comentario.

Taiesha A.
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This was a quick drop off. I told him I had an issue with the mileage and had called customer service. He said not to worry and that he would handle it. Nothing was handled and I still ended up over paying. I think he was just too busy running the gas station to really dig into my situation. The gentleman was nice, the facility was clean. No complaints with the drop off.

Roy W.
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Great and friendly service job well done

MARGARET H.
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El cliente no dejó un comentario.

Tan C.
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I made a reservation on 7/29/20, to pick up a Uhaul pickup at "The Warehouse," in Statesboro, GA. I arrived on 8/8/20, to see a sign on the door stating - "We no longer rent Uhaul Vehicles. Call 1-800468-4285. I went inside The Warehouse, at which time I was informed that the location had stopped Uhaul rentals 2 weeks prior - AFTER I'd made my reservation. I was never notified prior to my arrival, that the location no longer rented Uhaul vehicles. THANK GOD, the owner was nice enough to call another location across town, who although they didn't have the pick-up truck, DID have a "box truck" for me to rent. Meanwhile, I was on hold for Uhaul customer service for 18 minutes, while driving across town, attempting to speak to someone re: the issue. I will say that the customer service rep immediately transferred my reservation to the 2nd location and made sure that I was billed the amount for the pick-up truck, instead of the amount for the box truck. The agent at A-1 Mini Storage was great and made the transition smooth, which was what I needed after the initial debacle at The Warehouse. Uhaul needs to make sure that there's communication between the vendors & corporate, so that when a location is no longer viable, renters are made aware immediately, not at the time of their arrival for pick-up.

Larry R.
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El cliente no dejó un comentario.

Debra C.
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Check in and out online worked well!

Thomas H.
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The location that I dropped off in Statesboro, Ga. was great and took care of the customer.

lee W.
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El cliente no dejó un comentario.

BETH-ANNE L.
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Great experience!! Never rented before!! Will only rent fro uhaul again if the need arises!!

Matthew D.
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El cliente no dejó un comentario.

michael Z.
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El cliente no dejó un comentario.

Tim A.
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El cliente no dejó un comentario.

Heather S.
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El cliente no dejó un comentario.

Alexander V.
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Very nice and helpful because I Did not know how to hook the trailer they show me how to do it and they even help me put it on

Michael T.
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Yes the manager was outstanding she was johnnie on the spot very helpful and pleasant, very nice place with good access on trailers would recommend her place thanks

michelle C.
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Great experience, super helpful.

josh S.
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Couldn't get any easier or efficient!! Best treatment I've ever received! I will rent more often from this location!!

george L.
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All went well

Clarissa M.
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Have a computer inside for the people that phones dont work to go on your website to apply and be able to scan the id..especially since demand is so high...thank you so much ..you all are truly a life saver...

Gerald P.
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Very helpful

Danielle E.
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El cliente no dejó un comentario.

Melissa W.
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El cliente no dejó un comentario.

GEORGE L.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Jackie F.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

Karisha G.
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El cliente no dejó un comentario.

shenda W.
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El cliente no dejó un comentario.

Erisha R.
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Unsatisfied with uhaul as a whole. I kept getting phone calls about me returning the truck wrong when I still had possession of the truck and it wasn't due. The first call said I didn't leave the keys and I got another one that said I returned the truck to TX instead of Georgia. (I never left Georgia) I'm concerned as to why my information was attached to other trucks. Also my truck was due at 7:45am & that is the time I returned it. The place was closed & wouldn't be open until 10am. I was charged a $45 convenience fee, which I believe is unfair.

Antwan J.
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Horrible experience 2nd time in a row 2 weeks apart. It must be apparently difficult to simply rent a 10 ft truck and an appliance dolly with Uhaul because Uhaul failed to provide this for me both times. The 1st time, no truck or dolly and the 2nd time truck but no dolly. Uhaul should not be in business and a category should be reliability which is none. No one should put any trust in Uhaul which I once thought was a reputable company. I now see why I have used other moving companies in the past.

Gary H.
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Facility was closed. called Uhaul number. the lady was very helpful in getting me into the truck even though the facility was closed. was supposed to have a dozen blankets but there e were none. so lady on the phone said she was taking off bill. Manager at drop off site in Fort Walton Beach told my son in law that I was to return one gray blanket, but I did not get any blankets.

Monique S.
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The website was having issues when I returned the truck. So it looked as if I never returned it. This actual location is closed due to Covid-19. The U-haul phone representatives I spoke with were exceptional. They went above and beyond to unsure the issue was resolved. Even with the technical glitch, I would still rent again and recommend others. Thanks

Shurica J.
Clasificación:

Things were very confusing. The website would not give us a lock box code to get key for truck spent 1 trying to get checked in online and then had to wait for someone to help me regarding no lock box code. I found keys in bay of truck.

Sara A.
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Upon arrival there was no dolly in the back of the truck for us even though we pre-rented and paid for it. Also, the person before us left trash and furniture in the back of the truck that we had to physically remove ourselves before even leaving the lot. This cost us time and energy to move someone else's items and trash out of the truck before our own move. The manager at this facility has not provided us with any kind of refund or reimbursement. I am very unhappy and vocal with this to everyone I know. I need management to contact me and reimburse me for the time and inconvenience of renting a dirty and trash and furniture filled truck from them. 912-317-4347 Sara Alston

Local S.
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Everything was an exceptional experience, and the lady that helped me was very polite, courteous and cute too

Jason D.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

ANDY M.
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El cliente no dejó un comentario.

Jeffrey M.
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My tow dolly was messed up and ended up giving me problems down the road.

Shiakeria G.
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El cliente no dejó un comentario.

Erica B.
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El cliente no dejó un comentario.

Walker C.
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El cliente no dejó un comentario.

Marilyn K.
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Make sure that the person hooking up the auto tower actually knows how to put the trailer on the ball correctly. It was hanging halfway on it and was not properly seated. We had to readjust the equipment ourselves to make sure it was on securely.

Cheryl B.
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El cliente no dejó un comentario.

Kristin S.
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friendly and fast

Dakota H.
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When someone orders a dolly, might be a good idea to actually give the customer what they paid for

Tequilla L.
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El cliente no dejó un comentario.

peggy R.
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The young lady that took care of me was very helpful and even went out of her way to offer help

David S.
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I did not return to Statesboro, GA. I returned to 2885 Clairmont Rd in Atlanta, GA. The employee at AMI 54 made a mistake and the key code on the key fob still had a previous renter listed as me. This was discovered when I turned in the truck. A guy in Panama City, Fl. named Hess was charged (on his credit card) with my rental. The manager in Atlanta could not do anything to correct it so I called AMI 54 and told the people there what happened. They said they would straighten it out but I don't know if they did. Pretty poor showing in my opinion, although I liked the truck.

JAMES P.
Clasificación:

I have used dealer before because it is close to my home. Anytime the owner has to be away they close the office. The office was closed today , 10/01/19. I have had this issue this dealer before and had to adjust the times I needed to pickup or return to a trailer or truck to agree with the dealers office hours. I used the mobile phone to return the trailer, but found it not easy to use. I will use another dealer if I choose uhaul in the future.

William S.
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The owner ( I have forgotten her name) was friendly and efficient. The location is easy to get into even with a 26' truck and attached car hauler.

Gregory H.
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No one to help unhook the trailer. Had a hard time getting the trailer unhooked by myself

Patrick L.
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Friendly and easy to work with!

richard R.
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tried renting from another location and thier equipment was not usable and ended up having to pay anyhow as place closed right after I left

Andrew F.
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El cliente no dejó un comentario.

andy F.
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El cliente no dejó un comentario.

Christopher J.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Joshua M.
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The absolutely worst experience at this location. It was chaos from the minute that we got there till we left only one person working no one to help out with the trailers or the trucks. Checked in through the mobile app which was nice and convenient however whenever we checked out we had major issues from this location because she gave us the wrong contract number and said that I had a wrong destination charge which the drop off location was able to help me out with that issue. Since I had the wrong contract number I was in the system as somebody else and it created confusion when I drop the trailer off. I would not recommend going to this location. I would drive 10 to 20 miles out of my way Just so I did not have to use this location again. I do not recommend this place.

MIKE M.
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El cliente no dejó un comentario.

Jaylen S. | Reservation |
Clasificación:

I booked a unit that was listed on the website; later, I received a call saying they didn’t even have anything and they weren’t sure why I was able to book. I still was charged the reservation fee

Fernanda C. | Reservation |
Clasificación:

I ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.

JAMES P.
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El cliente no dejó un comentario.

GLENN B.
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El cliente no dejó un comentario.

brenda B.
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El cliente no dejó un comentario.

Emerson C.
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El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

Marcus K.
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The customer service representative who work with me was excellent. She was extremely accommodating. She made extra effort's beyond what was expected or required to make me a satisfied customer. I would eagerly recommend this location to any and all of my friends.

Kelly B.
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El cliente no dejó un comentario.

Anthony W.
Clasificación:

My entire experience was terrible. My reservation was messed up several times. Pick up was at a specific time and I wasn't able to get into the truck UNTIL hours after pick up. I was paying movers and had to pay extra for a problem on this company's end. Orginially, I had a reservation with Penske and when visiting U-haul to pick up extra moving supplies, one of the employees said they could match the price and offer a storage unit at a good rate. I immediately changed my reservation and there was problems from there. If you guys are able to pull up a call log, you will see how many times I had to call and sit ON the phone... I even drove to multiple locations for help. The entire experience was terrible and I'd never refer this company and/or location to anyone else. Some of the employees were beyond rude on the phone.

Paul S.
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El cliente no dejó un comentario.

tod S.
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El cliente no dejó un comentario.

Daniel P.
Clasificación:

Easy to find. Easy to drop equipment off. Friendly girl at the desk asked a couple questions to understand what I needed to do, then directed me to a back lot to drop the trailer. She had my receipt/paperwork ready for me when I got back from doing that. Smooth.

Norman G.
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The truck bed was a bit dirty but we used it to haul bulk household trash items and then swept it out. The clerk was super friendly and was very helpful!

Maggie G.
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El cliente no dejó un comentario.

Belinda M.
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Easy drop off

ADRIANNE B.
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El cliente no dejó un comentario.

Summer P.
Clasificación:

Gave me the wrong size tow dolly (too small) for my vehicle. Caused a blowout which led to two roadside assistance claims and an accident claim. Damage to my vehicle and furniture.

Paige S. | Reservation |
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We weren’t able to use the storage facility because they didn’t have the the storage space that I wanted available. Also the have a different policy than what’s going on on this website.

Stephanie N. | Overall Experience |
Clasificación:

Thanks so much!

Casey C. | First Impressions |
Clasificación:

I did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!

No se han enviado comentarios para esta ubicación.

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