Staff is rude and not knowledgeable (brochure readers) anyone can do that.
SCOTT S
Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I drive out of my way just because I know A to Z knows their stuff.
MICHAEL SThe lady was very unprofessional
COREY BThe inside of the truck was not cleaned before I got it. If it was returned shortly before I picked it up then I understand.
Garey GTruck with no contents, shifts well. When I loaded my furniture, the transmission did not shift into 4 very quickly and receded. The steering is loose
JULIE LMaybe stocking more supplies like 6 pack tape and more blankets.
RANDAL EWipe down the inside of the truck
Amber YWhen I called, Larry was extremely rude to me and seemed like he was annoyed he even had to talk to me. I wasn't even upset when I called, but I definitely was after the call. The entire process was way more of a pain that we thought it would be, especially after hours. The instructions are sometimes not clear, and make you go back and forth unnecessarily. My wife even filled out everything the night before, and somehow it was gone and I had to do it all over again there. And we are in our late 20's, so we have no problem with technology. We definitely will try a different option next time we move a couch than getting a U Haul, especially from A to Z.
Dalton MThe lady who handles the U-Haul is very friendly and professional. She's also efficient and helpful.
ERIC WBe present at counter
PHILIP HThe trailer I rented was very filthy on the outside. But but not that big of a deal for me.
PATRICK VGreat experience. Easy and friendly!
DAVID BGreat service!!
DEANNA VYou did everything wonderfully and went above and beyond! Thank you so much!
CHARLES SGreat staff, no matter who is checking you in or out. Store always has packing materials, useful moving stuff, and vehicles in stock. U-Haul software always a little sluggish but not bad. Love having my own account for quick access. Very friendly and competent.
THOMAS HVery helpful!
BRUCE WNo complaints.
NORMAN SGreat experience! Staff were very helpful and acomodating with my schedule.
BRUCE CVery helpful staff.. Always convenient to rent here. I have done it numerous times with no issues.
JEFFREY OI love this location A to Z, they have great service and know the equipment they rent out. I drive out of my way to use them because of their expertise.
MICHAEL Svery friendly and efficient staff.
ERIC WOnly issue I had was I was not confident with leaving as the trailer right or passenger side turn signal or lights didn't work. I was told that is would be ok as long as the top lights worked. I would say just pay attention or find a way to manage maintenance on these trailers. Experience was great, just not happy with the maint on the equipment…
DANIEL LThe reason for the low rating. I had rented a motorcycle trailer from this location at least four times for round trips out of Saint Louis. One time I pulled the trailer to Nashville TN to pick up a motorcycle I purchased and hauled it back to Kirkwood and I used the same type of UHAUL for my motorcycle to haul to Wisconsin and back. I called A to Z Auto Center to rent the motorcycle trailer, just like I had rented before and after I told the mechanic of A to Z Auto Center I was going to haul my bike to Wisconsin and back, he told me the motorcycle trailer was designed only to be used locally. He said it was not designed to use out-of-town and tires were too small. I argued with the mechanic and told him I had rented the motorcycle trailer before for out-of-town trips from prior business. He still refused. I then drove to A to Z Auto and the person who was the UHAUL rep refused to rent me the trailer for my round trip out of town. Because of the confusion, I walked out to the motorcycle trailer and told the UHAUL representative, and again told him of my prior experience renting the UHAUL motorcycle trailer and he still refused. By this time, I was very aggravated and told him I was and told him that I could have rented the motorcycle online from UHAUL. And I asked him why he would not rent the motorcycle trailer because UHAUL would. He stopped me and said his company was not UHAUL and had its own rules. After I calmed down, I reminded him of my prior rental experiences with the previous owners. After more talking, I eventually convinced him the trailer was designed for round trips out of town. I then was able to reserve the motorcycle trailer for my out-of-town trip. A to Z Center is a good location for me but I doubt I will rent from them in the future.
MITCHEL BGreat experience all around, will definitely use this location again
BARCLAY NI rented 3 uhauls in October 2024 from Kankakee, Illinois to Crestwood, mo the last 1 I returned I did not have my sheet to know my refuel amount ,well over $1000 dollars spent on rentals ,only to be charged $6,30 because they said I was 1 gallon short on the refill line ..really? Pretty bad business . That 1 gallon will make me think twice about renting from uhaul again .( Dana ,the manager in kankakee was awesome)
JAMES MNothing. It was perfect.
BRIAN KDid not see personnel, dropped off after hours
BALDOMERO NNo suggestions. Pickup and drop off were quick, no price surprises, well maintained vehicle. Friendly, personable staff made it a pleasurable experience.
Kassandra LThe equipment was great and the staff at A to Z were fantastic to work with! Definitely would use again!
JAMES LKeep doing what you are doing. I wasn't able to extend the Truck Rental using the App. Thanks
EDUARDO GThe agent was knowledgeable and helpful and gave good advice about the management of the equipment.
CHARLOTTE MI go out of my way to rent from A-Z
JAMES KThe woman who checked me out was rude. The gentleman who I returned the van to was also rude.
Nicole GThe app for mobile pick-up and drop-off was awful. It took forever to get it to accept photos and eventually reset on me entirely and removed my reservation from the system.
Luke ALocation is inside an auto shop. Confusing to locate. Auto shop staff kept interfering yet do t know the process, etc. Chris, the U-Haul rep, is exceptional. Knowledgeable, helpful, customer oriented. But he is in a bad situation. The vehicle was not roadworthy. Had trouble immediately upon starting the trip. Roadside assistance gave conflicting info on several occasion and were unsympathetic to our situation and placed blame on us. Repair person cancelled and no one told us, we waited the full 45 min before finding out. Ultimately this cost us about 4 hours on top of our 9 hour road trip. This was the worst experience. Chris tried to be helpful but was limited in what he could do or the info he could access. Roadside assistance clearly wanted to put blame on him, which would be unfair and unfounded. Roadside assistance was terrible.
CHRISTINA MI would recommend tire replacement on the smaller ramp trailers - they are pretty bad
TODD KExcellent service
Karl WCheck tire pressures, blowout debre from trailer
CRISTOPHER DNothing. Great digital experience using mobile app. Web site driver license upload didn't work on web site but did on app. Quick transaction. Drop off was great too!
Thomas Dthe truck had some type of beverage spill with the previous driver and it was sticky & smelly
THOMAS WWhen I told them about the issues, they just referred to the contract saying there was nothing they could do.
Amy EBest rental experience ever
GAREN Mpick up and drop off were seamless and efficient
BRIAN GI had a really smooth process. Check in was easy, they got me hooked up fast, the trailer worked great and drop off was easy too.
ROBERT AThank you Tony You’re awesome
RODNEY NThe experience overall was great, however the trailer was given to me with HOLES in one tire. I provided photos and had to submit a roadside assistance call from my house prior to departing for my trip. I'm disappointed that the trailer had nearly bald tires and one had two holes in it. It almost certainly would have failed during my 1400 mile round trip. The service to get it resolved was great, but I'm disappointed that it was something that I had to deal with. Better safety inspections should be conducted, especially on the tires.
Bryan HIt was a great experience. We will be back.
Barb Wthis whole reservation was beyond a nightmare -- I did however, get a $50 credit, but truly, that doesn't even pay for the headache, or miles I had to drive all over for this truck I made the reservation WAY in advance at a location close to my house; the night before, was told no equipment, even tho 3 trucks on their lot; told me I had to go 15 miles out of my way to pick it up - -got there, they didn't have a truck either (even though about 5 trucks on their lot) nice lady at Tesson Ferry location-couldn't find the reservation, b ecause it had obviously been changed (but she called Uhaul to try to help)-- drove another at least 15 miles in the other direction to finally get a truck -- put us almost 3 hours behind on our trip, which was beyond frustrating however, when I returned the truck in Lawrence, KS, the lady was extremely nice and helpful...
Zachary F