Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Love this location! They are always friendly, helpful, and extremely organized. Keep up the great work.

Rating:

5.0

Prices were high, but competitive with the other places in the area. Convenient, easy, friendly and secure. What more can you ask for!?

Rating:

5.0

keep up the good job!

Rating:

5.0

Excellent know-how

Rating:

5.0

After hour drop off. No problems dropping off the truck. Drop box easy to find. Received an email next day acknowledging truck was received.

Rating:

4.0

Super nice guy at drop off

Rating:

2.0

The drop off location was closed when I arrived to return the trailer so I had to lift the heavy trailer off my hitch alone. It is very heavy. I hurt my back. The trailer was great except for the lack of a jack or tongue support

Rating:

5.0

Staff knowledgeable, and cared about my move. Manager outstanding

Rating:

5.0

Keep up the good work. You guys are doing great

Rating:

5.0

Tamra is very good. You are lucky to have her on your team.

Rating:

5.0

The trailer was ready to go, and the agent hooked it up for me. No complaints!

Rating:

5.0

Charity was extremely helpful with my return. She went out of her way to help me find some keys I had dropped and kindly called me to let me know. Great customer service!

Rating:

5.0

Would Highly recommend your facility your Facility is very secure and enjoyed using it Thank you very much will definitely use your facility in the future.

Rating:

5.0

👍👍🎉

Rating:

5.0

Tamra was great to work with

Rating:

5.0

Sunday dropoff, the app worked flawlessly.

Rating:

5.0

The online piece sent out to evaluate the condition of the equipment - I didn't see it until after I left the Uhaul dealer with the trailer. Trailer was in great condition, so no problem.

Rating:

4.0

It would have been nice if there were signs up to designate where the drop off location was. Had to stop and ask.

Rating:

4.0

I don't know if free wifi service is available after hours at this location. I was unable to complete the return process via the U-Haul app, which hung while attempting to process the photos I entered. The app then reset and I took another set of photos with my phone in case they were needed later. Please confirm that my return is complete. Thank you

Rating:

5.0

Great rates and service

Rating:

4.0

Used the automated checkin, since this site closed on Saturday at noon. Really difficult navigation on the app, and the location finder just continued to spin and not find location, despite enabling location while using the app. Had to reload pictures every time we reentered the app...frustrating. Would have been nice to have real-human service on a Saturday afternoon, as opposed to being forced to deal with the app.

Rating:

5.0

Very convenient. The staff was helpful and efficient. Equipment worked well for me. This is a good Uhaul shop.

Rating:

5.0

Thank you!

Rating:

4.0

Called to reserve trailer but wasn't available to me when I got there so had to pay more for bigger one. Wasn't happy about that.

Rating:

5.0

Perfect!!

Rating:

5.0

Friendly and very helpful staff. Excellent operation.

Rating:

5.0

Very pleasant and super easy to deal with.

Rating:

5.0

I explained the check engine light to this Uhaul agent and she did not charge me for the extra time, which I appreciated. I was still charged $25 in extra miles, which was because of the check engine light coming on twice and diverting to have it checked. I should not have been charged the extra mileage for malfunctioning equipment when I needed to have it checked out.

Rating:

5.0

Tamra & crew have been great to work with over the past several years it took us to get completely moved out:)

Rating:

5.0

The trailer we rented pulled great. You never knew it was behind the truck. Customer service was top notch. Would use them again anytime I needed rental hauling equipment.

Rating:

5.0

Best UHAUL I've ever been to.

Rating:

4.0

Used the app to drop off while the store was closed.

Rating:

5.0

Nothing. You guys are great. Personable, fun, human. Love it

Rating:

5.0

Drop off went very easy. Much better than pick up

Rating:

4.0

My experience is divided between two cities. Phoenix. Phoenix scheduling was outstanding. Helpful, asking questions that I would not think to ask, adding insight from there experience. The service centers were great as well. Kristen was Incredible. Pagosa Springs: Not very happy with them. Tamra was great, however, the owner jacked their unloading rates 50% when I told them I could not help. We color coded 85% of the boxes to be unloaded to specific locations. They ignored the coding. When they unloaded heavy furniture to the wrong area, we asked them to move it to the correct area, and the owner complained saying, they are unloaders not movers. His helpers were friendly, but again, didnt pay attention to where things went. Phoenix overall gets Excellent. Pagosa overall gets Below Average

Rating:

5.0

Very professional and helpful.

Rating:

5.0

Great location

Rating:

3.0

The people who helped me was very nice and my experience was very good. Thank you

Rating:

4.0

The locking mechanism on the roll up door on 188 needs adjusting.

Rating:

5.0

The gal working there always has a great attitude. It's always a joy to do business with you folks. Thanks!

Rating:

5.0

We did an after hour drop off. Directions were clear, space to park was well marked, and the app worked perfect to finish our contract.

Rating:

5.0

This is the second time I dropped off a Uhaul at Affordable and today was a rinse and repeat experience. The place is easily assessable, the grounds are well kept, drop off was quick. The representative at the office, Tamara, was personable, helpful, and very professional. The next time my daughter or I move, we'll be back.

Rating:

5.0

Great facility, but mostly excellent and friendly people!

Rating:

5.0

Tamara was very helpful. Excellent customer service.

Rating:

5.0

I've rented twice in the past month and both trailers were in excellent working order. Courteous employees.

Rating:

4.0

Staff was awesome! Friendly and knowledgeable.

Rating:

5.0

Team is very helpful and professional

Rating:

5.0

A great facility with security gate to get into storage units. Always well kept. Staff is fabulous…always helpful!! We used them several times over the last 6 years and most recently for a storage unit for one year!

Rating:

5.0

Nothing. The team was professional and courteous.

Rating:

5.0

Tamara is my go to for all my storage and Uhaul need! Tamara exceeds anyone’s highest expectations of phenomenal customer service.! This location is probably the best storage facilities I’ve ever dealt with. I wish every business was run like this business. Superior customer service. Consistently.. consistently safe and clean. Leader ship starts at the top and it’s obvious that these people care about other people. Tamarra thank you for always exceeding expectations.!!!

Rating:

5.0

Nothing comes to mind

Rating:

5.0

I forget her name but the woman there was always amazing.

Rating:

5.0

Great customer service. They make renting easy

Rating:

5.0

All good,

Rating:

5.0

The staff is very knowledgeable and friendly. They were great to work with. We will be using this location again.

Rating:

5.0

As always, excellent service. I will be back. Highly recomended.

Rating:

5.0

Nothing, it was quick and easy!

Rating:

4.0

The truck leaked oil puddles on my driveway, but other than that I was very impressed with the truck's performance, comfort and ride. I was very comfortable driving it over Wolf Creek pass. I dropped the truck off night, so I can't comment about to location.

Rating:

1.0

This location buys boxes from U-Haul then resells them at a very high rate.

Rating:

5.0

Cannot put into words how helpful and professional your employees were.

Rating:

5.0

No problems were encountered.

Rating:

5.0

Everything was just as expected. Seems to be a very competent crew working there.

Rating:

5.0

about Uhaul in general... thank you very much for working with me and giving me a very good deal in spite of location issues.

Rating:

5.0

Employees were very helpful.

Rating:

5.0

Tamara was great

Rating:

5.0

excellent service. no complaints or recommendations. thank you!!

Rating:

5.0

I received NO notification of a blanket folding charge. It is merely posted on a supposed sticker within the trailer. The folding charge was almost as much as the trailer rental. Ridiculous! Very disappointed in Uhaul's tactics to pull a stunt like this.

Rating:

5.0

I would highly recommend this storage facility. No issues from move in to move out.

Rating:

5.0

After losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Thank you so much.

Rating:

4.0

Very friendly and helpful staff.

Rating:

5.0

Super Clean. Staff was very friendly.

Rating:

5.0

Not getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20.00 late charge.

Rating:

5.0

Very cordial, hardworking staff. I'll be back!

Rating:

5.0

Great Staff

Rating:

5.0

Thank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.

Rating:

5.0

Secure gate and fencing, fair pricing, attentive staffing. Would recommend

Rating:

5.0

Really liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Thanks!

Rating:

5.0

Many thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.

Rating:

5.0

This was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.

Rating:

5.0

Staff is friendly knowledgeable with customer service a priority! Five stars

Rating:

5.0

This was a great experience and the staff were very helpful both moving in and out. Thank you!!!

Rating:

5.0

Always a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Thank you.

Rating:

5.0

You folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.

Rating:

5.0

all good will be back THANKS

Rating:

5.0

Tamara ESPECIALLY helpful and professional.

Rating:

5.0

Tamara and crew are awesome! They are so helpful, kind and knowledgeable.

Rating:

5.0

Tamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage

Rating:

5.0

Kery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!

Rating:

5.0

Affordable storage is the best place I’ve ever found. The owners really care. And your stuff is safe. I’ve had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don’t have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner’s Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That’s when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️

Rating:

5.0

My family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.

Rating:

5.0

Good, clean place.

Rating:

5.0

Everything went smoothly both renting and vacating the unit.

Rating:

5.0

The best facility ever! We've used your RV storage twice and they are always improving things and it's been great!

Rating:

5.0

Great staff, super friendly and helpful. Highly recommend!

Rating:

5.0

These are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!

Rating:

5.0

From Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny

Rating:

5.0

Outstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!

Rating:

5.0

most friendley and helpfull girls in town

Rating:

5.0

Staff was super nice and property was neat and orderly. No issues would recommend to anyone

Rating:

5.0

They were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great

Rating:

5.0

Absolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.

Rating:

5.0

The facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.

Rating:

5.0

I never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.

Rating:

5.0

This is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne

Rating:

5.0

You guys are great. T is the BEST!

Rating:

5.0

I was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won’t be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.

Rating:

5.0

Felt very safe with our rv stored there for 6 months. Would use these facilities again.