Nothing to improve on, Everyone there is very nice and professional, I will be letting everybody I know about there business and will definitely be going back there if I ever need there service again!
JESSIE D
Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I had no idea they closed at 4 pm on a Wednesday that wasn’t a holiday, completely unheard of in this day and age no matter the location in the lower 48 states
WILLIAM Wyou all were great thank you!
TERESA JEverything was perfect, no complaints
Karin AQuick and easy.
ROBERT BFriendly staff. Easy pickup
JEFFREY WSuper friendly staff, Very helpful, I will continue to use this location!
DAN WBest place to store your excess stuff. I would totally use them again if I needed to. Those guys rock. Clean, secure, very friendly, and easy access. What more could you want
Brandon H | Overall ExperienceGreat staff and always went above and beyond.
James S | Overall ExperienceSet up account and pay one day before pickup.
Donald PRetals on multiple occasions. Always great service.
JEAN LThese people were very jovial but professional...
William ALoved everything about this latest Uhaul rental location! The office is comfortable and Bailey is an absolute ray of sunshine. I could never have asked for better service, they all really seem to care and that's rare ; )
tom s2 tires popped on the auto trailer… one bc it was old and another bc the brakes locked up The trailer then became detached from the ball hitch…. Could have hurt myself or other drivers. So glad to drop off uhaul equipment and will never use them again
Clare ACleaning the windshield would be a nice touch.
RAY BNothing, everything was handled perfectly. Clean , neat equipment and friendly service.
Norma ESuch an easy process! Very helpful!
Patricia SI can't think of anything more. It's very convenient as it is. I've rented from there several times and never had any type of problem.
Marcy NI was charged dirb8 gallons of fuel. I drove 30 miles tops and returned truck at half a tank where or within standard of deviation suggested in contact as it says approximately since it's not full anymore pickup.
Chris BThe employee was great and made my experience very easy.
Keith sAlways the best.
JEAN LFill in the pot holes at the entrance by the road and by the gate
John HSee above comment
Amanda FVery professional and on time.
rena rAlways friendly and great service 😊
Carol HThe employee (I believe his name was Mike) was extremely helpful, friendly, and very professional.
joel hThey were a little busy at our chosen time of pickup but they handled it quite well. Courteous, let every know what was going on and how they were handling it, and in the end had everyone on their way in under 15 minutes or so. Nicely done, keep up the great work!
Bryan SMaybe try to figure out an easier parking area for those of us not too good at backing in trailers (me!). We were very happy with the customer service we received on both rental occasions. Thanks so much!!!
Traci RI moved my unit out on 5/31/24. It was not on 6/1/24.
JACKI H | Overall ExperienceBueno
joseph vBest experience!
Brad AStaff worked diligently to overcome technology issues. Mature, responsive, and respectful service.
Jimmy SThe people were very helpful in finding labor to unload
micheal hThe entire team was very helpful. Easy rental.
Gary DVery friendly and helpful staff.
Sheryl PFriendly, helpful and understanding. Ease of access to storage unit.
Jeanette H | Overall ExperienceSome older man in the office needs to get a personality and an attitude adjustment. Everyone else was helpful.
perly b | Overall ExperienceTotally satisfied with this business. Personnel are professional, knowledgeable and make the process clear and easy. If I have storage or moving needs in the future I'll definitely choose this company again! ¡Gracias!
elizabeth g | Overall ExperienceEvery time I try and book with Uhaul, the reservation goes through and then about an hour later, they call you and say that vehicle is not available. Then they try and change what you need or the date. If it is not available, then the inventory at the store should not show, "No availability." I have had this happen multiple times that I try to reserve a vehicle with them. It is so very infuriating. In fact one time I was not even told the vehicle I reserved was not available until I was at the counter picking it up and of course I was charged more for a bigger vehicle I did not want but had to take at that point.
Jules GNot make them rent a trailer for two days when they need it for only one (1) day!!
william KVery quick and efficient drop off experience.
carol pEverything was great. Quick, convenient, efficient and trailer unit did the job.
GREGG SThe equipment was fine. Cody gave us excellent friendly service. But...when we reserved the trailer, the website did not tell us what size ball hitch was necessary, so we had to purchase one from them. When I called to keep the trailer for another day, Sheridan tried to charge me for 2 more days. If you deal with her, watch out! Would only recommend this place as it's the only U-Haul rental in town.
James JAlthough pickup and drop off sites were fine, the app experience was not. Unable to track reservation number before pickup, then the app constantly logging me out and having to restart when I did after-hours drop off (wasted about 20 minutes) Bottom line: dealing with U-haul in person was great; using the app was a poor experience.
Dean MI'm very happy with my experience.
Rudy EWonderful safe storage facilities and very helpful and friendly employees!
Sarah T | Overall ExperienceThe trailer I rented was filthy and there was another right next to it that was clean
MICHAEL Pgreat people great place
bob kKeep on keeping on with your program.
Larry LI had my storage here for 2 or 3 years and never had any problems. Tamra is awesome! When I go back to Pagosa I know I will be using them again.
Kim m | Overall Experiencethe girls at the office are great and friendly
John S | Overall ExperienceGreat facility and staff. Always accommodating, friendly, and informative. Should I need a storage unit in the future, A Affordable will be my first choice.
SHARON C | Overall ExperienceBEST experience with Uhauls and storage! Local staff is A+++!
Tresa W | Overall ExperiencePrices were high, but competitive with the other places in the area. Convenient, easy, friendly and secure. What more can you ask for!?
Devin E | Overall Experiencekeep up the good job!
bruce H | Overall ExperienceTamra is very good. You are lucky to have her on your team.
Revocadle T | Overall ExperienceWould Highly recommend your facility your Facility is very secure and enjoyed using it Thank you very much will definitely use your facility in the future.
Cindy/ R | Overall ExperienceTamra & crew have been great to work with over the past several years it took us to get completely moved out:)
HERMAN W | Overall ExperienceThe locking mechanism on the roll up door on 188 needs adjusting.
JUDSON G | Overall ExperienceGreat facility, but mostly excellent and friendly people!
Mark T | Overall ExperienceStaff was awesome! Friendly and knowledgeable.
Lloyd/Bonnie w | Overall ExperienceA great facility with security gate to get into storage units. Always well kept. Staff is fabulous…always helpful!! We used them several times over the last 6 years and most recently for a storage unit for one year!
Beth R | Overall ExperienceTamara is my go to for all my storage and Uhaul need! Tamara exceeds anyone's highest expectations of phenomenal customer service.! This location is probably the best storage facilities I've ever dealt with. I wish every business was run like this business. Superior customer service. Consistently.. consistently safe and clean. Leader ship starts at the top and it's obvious that these people care about other people. Tamarra thank you for always exceeding expectations.!!!
Terri P | Overall ExperienceI forget her name but the woman there was always amazing.
Nicol E | Overall ExperienceI would highly recommend this storage facility. No issues from move in to move out.
Dawn B | Overall ExperienceAfter losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Thank you so much.
Darcy D | Overall ExperienceVery friendly and helpful staff.
KINDRA M | Overall ExperienceSuper Clean. Staff was very friendly.
Brian M | Overall ExperienceNot getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20.00 late charge.
Mark P | Overall ExperienceVery cordial, hardworking staff. I'll be back!
Gary R | Overall ExperienceGreat Staff
TONY K | Overall ExperienceThank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.
Anna G | Overall ExperienceSecure gate and fencing, fair pricing, attentive staffing. Would recommend
Trever L | Overall ExperienceReally liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. ¡Gracias!
MITCH H | Overall ExperienceMany thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.
LISA/ B | Overall ExperienceThis was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.
chris s | Overall ExperienceStaff is friendly knowledgeable with customer service a priority! Five stars
Dallas W | Overall ExperienceThis was a great experience and the staff were very helpful both moving in and out. Thank you!!!
jean h | Overall ExperienceAlways a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Gracias.
miles m | Overall ExperienceYou folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.
MARLENE V | Overall Experienceall good will be back THANKS
ANTHONY T | Overall ExperienceTamara ESPECIALLY helpful and professional.
LINDA B | Overall ExperienceTamara and crew are awesome! They are so helpful, kind and knowledgeable.
LORI N | Overall ExperienceTamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage
ZAIRA G | Overall ExperienceKery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!
Vickie S | Overall ExperienceAffordable storage is the best place I've ever found. The owners really care. And your stuff is safe. I've had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don't have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner's Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That's when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️
Terri P | Overall ExperienceMy family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.
MATHEW W | Overall ExperienceGood, clean place.
Jerome L | Overall ExperienceEverything went smoothly both renting and vacating the unit.
SHERMAN R | Overall ExperienceThe best facility ever! We've used your RV storage twice and they are always improving things and it's been great!
eddy m | Overall ExperienceGreat staff, super friendly and helpful. Highly recommend!
Matthew M | Overall ExperienceThese are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!
Jason M | Overall ExperienceFrom Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny
LONNIE L | Overall ExperienceOutstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!
jackie/ r | Overall Experiencemost friendley and helpfull girls in town
JOHN R | Overall ExperienceStaff was super nice and property was neat and orderly. No issues would recommend to anyone
Jereme W | Overall ExperienceThey were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great
CANDACE V | Overall ExperienceAbsolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.
HAROLD K | Overall ExperienceThe facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.
RUSSELL W | Overall ExperienceI never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.
Nancy E | Overall ExperienceThis is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne
JOANNE B | Overall ExperienceYou guys are great. T is the BEST!
ROBERT W | Overall ExperienceI was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won't be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.
BILL G | Overall ExperienceFelt very safe with our rv stored there for 6 months. Would use these facilities again.
STEFFANY/ B | Overall Experience