Customer did not leave a comment.Bob S.
Customer Reviews for A 1 301 North Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Demetris M.
Customer did not leave a comment.Kraynewski M.
Excellent customer service. Friendly, helpful staff.JASON B.
Customer did not leave a comment.TINA M.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Thomas V.
Wen to drop off trailer and there was a "sticky note" on door notifying that location was closed on Saturday. Second, tried to use Uhaul web based system to check-in trailer but it would not work properly; couldn't identify my location and would not allow to prompt forward thru app. Third, callled Uhaul directly via phone number provided on contract, stayed on hold for 15 minutes, then the system disconnected. In general, Uhaul needs to totally revamp their Customer Service provided both via local reps, phone, and web based. A great concept that is in serious need of some Customer Experience help!William C.
Customer did not leave a comment.WANDA P.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.LORNA Z.
Customer did not leave a comment.Lourdes R.
Everyone and everything was perfect.Deanne H.
Great job thank youJAMES L.
Customer did not leave a comment.JUDD S.
Customer did not leave a comment.Philip K.
lower pricesEARL J.
Customer did not leave a comment.CHUCK T.
Customer did not leave a comment.Mohamed A.
Customer did not leave a comment.CHAD H.
Customer did not leave a comment.DEMETRIS M.
Great People Would use them again.Ronald C.
Customer did not leave a comment.JOSEPH K.
A wonderful experience.James M.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.MARGARET I.
Service was great at this place. She called me at 11:30 to let me know they closed early that day. Nothing can be changed!!BARBARA P.
Help hook up the trailer. Why is it up to the customer to do this with no help?CARA R.
Customer did not leave a comment.TIMOTHY A.
This U-HAUL location was very easy to find and it had easy access to the yard. It was a clean and safe location.Larry F.
Customer did not leave a comment.Cassandra M.
This is our 2nd time using this location and both times were greatKeith M.
Customer did not leave a comment.Pedro R.
check in was quick.JUSTIN R.
Denise and Stephen are always great to deal with!!!! They provide excellent customer service!!!!Julie M.
Customer did not leave a comment.Beverly P.
Upgrade U-HaulsBrandy F.
The truck was older but more attention needed in providing a cleaner truck is needed. Professional and friendly staff, wait time is minimum and gets you on the road fast.Darren B.
The internet service was terrible at this location and it made it very hard to contactless service. This was a relocated location for me. They did not have my moving pads or dolly.Sonya N.
Nothing, I thought everything was perfect.Brett S.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.JASMINE J.
Customer did not leave a comment.Audrey E.
Denise Burke was very professional and very courteous! A+++ service, would highly recommend to anyone needing a u-haul to rent from Denise and the gang at A-One!!!Michelle C.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.James S.
Customer did not leave a comment.Tiffany C.
Customer did not leave a comment.CHERYL D.
Customer did not leave a comment.Nikita H.
I reserved way in advance and you didn't have the supplies I requested and kept switching my truck size. If someone reserves in advance then you need to have what they ask for.Chase Q.
Nothing it was great thankstracey P.
The woman Who rented the truck to us charged us $190 not to mention it was the smallest truck which we wanted the issue came when we were rushed to bring the truck back by two o'clock when when had just gotten it at 10 When we didn't bring it back she took out deposit plus what we owed on the truck worse location ever will never rent from this location againBryan D.
My problem is with Uhaul corporate.MIRANDA H.
Charge my card to muchKeno H.
Sonya did an excellent job.Al R.
The inside of the truck was clean and so was the cargo bay. However the exterior of the truck was dirty and could use a wash. Overall great experienceRyan H.
Customer did not leave a comment.Lavon J.
Customer did not leave a comment.samuel C.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.FRANK C.
Customer did not leave a comment.Ashley D.
Customer did not leave a comment.Erin G.
Customer did not leave a comment.Demarcus S.
I was scheduled at a different location to pickup I was dropped off and then was told the pickup location was changed but I was not notified and had to call someone to come and pick me up to take me to the new location. Customers should be notified when changes are made.Steven W.
Code for key box did not work. When finally opened the key was not there. No local numbers to call posted and Uhaul customer service could not reach them.Location was very dark and numbers on trucks hard to see. This was the second location I was sent to 30 miles apart due to no key in the box at the first location. Uhaul needs to better qualify its local pickup and drop off locations.Herbert S.
Was satisfiedCarol B.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.Rhonda K.
Customer did not leave a comment.JOANN P.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Tokelia M.
I wasnt able to get my receipt, and they charged the wrong debit cardHolly B.
Customer did not leave a comment.Keri S.
Trailer tracked well, mo issues at all.robert F.
Trailers could really be made more convenient with a tongue jack on it.Robert A.
Customer did not leave a comment.timothy M.
Customer did not leave a comment.William M.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.Spencer W.
Customer did not leave a comment.Jeremie M.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Jim C.
The ladies who run this shop know their stuff and they always get me in and out. The only slow step in the process is your lil uhaul tablets they have to enter the transaction into. Working with a keyboard would be much better!!!josh S.
Customer did not leave a comment.Latoya N.
Customer did not leave a comment.Robert F.
I had picked wisdom tire to drop off. Went to the address on paperwork was told I couldn't drop off there because he couldn't do paperwork. Was sent to another location. Got to the second location and the person made me get mileage and was told they would close me out there but they didn't have room so I needed to take it to a 3rd location to drop it off. Asked if there would be a person there to help me and told yes. Got to 3RD location and no one was there. Ended up calling my original rental place and told them what I had been thru and they helped me with what i needed to do to leave it at an unattended lot on the side of the road.Candace W.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Tim C.
This was a quick drop off. I told him I had an issue with the mileage and had called customer service. He said not to worry and that he would handle it. Nothing was handled and I still ended up over paying. I think he was just too busy running the gas station to really dig into my situation. The gentleman was nice, the facility was clean. No complaints with the drop off.Taiesha A.
Great and friendly service job well doneRoy W.
Customer did not leave a comment.MARGARET H.
I made a reservation on 7/29/20, to pick up a Uhaul pickup at "The Warehouse," in Statesboro, GA. I arrived on 8/8/20, to see a sign on the door stating - "We no longer rent Uhaul Vehicles. Call 1-800468-4285. I went inside The Warehouse, at which time I was informed that the location had stopped Uhaul rentals 2 weeks prior - AFTER I'd made my reservation. I was never notified prior to my arrival, that the location no longer rented Uhaul vehicles. THANK GOD, the owner was nice enough to call another location across town, who although they didn't have the pick-up truck, DID have a "box truck" for me to rent. Meanwhile, I was on hold for Uhaul customer service for 18 minutes, while driving across town, attempting to speak to someone re: the issue. I will say that the customer service rep immediately transferred my reservation to the 2nd location and made sure that I was billed the amount for the pick-up truck, instead of the amount for the box truck. The agent at A-1 Mini Storage was great and made the transition smooth, which was what I needed after the initial debacle at The Warehouse. Uhaul needs to make sure that there's communication between the vendors & corporate, so that when a location is no longer viable, renters are made aware immediately, not at the time of their arrival for pick-up.Tan C.
Customer did not leave a comment.Larry R.
Check in and out online worked well!Debra C.
The location that I dropped off in Statesboro, Ga. was great and took care of the customer.Thomas H.
Customer did not leave a comment.lee W.
Great experience!! Never rented before!! Will only rent fro uhaul again if the need arises!!BETH-ANNE L.