Customer Reviews for 7th Street Storage
(U-Haul Neighborhood Dealer)

1,897 reviews

2060 7th St W   Saint Paul, MN 55116

(651) 690-7696

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 690-7696

2060 7th St W
Saint Paul, MN 55116

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Annoying to pay for a van that had a back hatch that would not close. I had to ratchet strap my belongs and hope they didnt fall out the back of the van

Harry Daubitz 
Rating:
5.0

Customer did not leave a comment.

Sarah Austin 
Rating:
5.0

My rental agent was so great!

Kelly Munson 
Rating:
5.0

The person I spoke to on the phone was very helpful

Brian Miller 
Rating:
1.0

I was charged for coverage I didn't opt in for. Very disappointed

Praveen Bollampalli 
Rating:
3.0

Googlemaps brought us to the back of the building. It would be easier if you could take photos of yourself and driver liscense beforehand.

Brandon Delbow 
Rating:
5.0

Make the after hours customer service more efficiently. After long hold times, the representative is usually not very helpful.

Martha Smith 
Rating:
5.0

It was a good experience from booking to return. I talked to a young man at the 800 number who was helpful and knowledgeable. Both of the women that I dealt with in the office could not have been more cordial or efficient. The van was clean, had a full tank of gas and cruised along, empty or loaded. The only thing that would make it better is if you included a window scraper/brush inside. I didn't bring mine and the first morning I was out, I had to use my library card to clear the windshield. Otherwise it was good. Thank you all

Cecily Perry 
Rating:
5.0

Customer did not leave a comment.

Richard Skelley 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BENNET 
Rating:
3.0

There was confusion around how to upload your ID, the clerk wasn't clear.

Gregory Mergens 
Rating:
5.0

Customer did not leave a comment.

Joshua Resch-Lien 
Rating:
3.0

It would have helped a lot to have clearer communication about where to find the truck. It took me two hours on the phone with customer service to find out that the truck was not in the gated parking lot like the last time I rented one, since that info was not in any emails or online. I was also charged for a utility dolly that I did not use, and my request for a partial refund never received a response. On a positive note, the truck was clean and functional, and office staff has always been very nice to work with.

Alexander McKenzie 
Rating:
5.0

Customer did not leave a comment.

Jeff Hall 
Rating:
3.0

have more help and more cargo vans to rent. rent them for a longer period of time, like a week. not just a day or two.

JERRY SCHWARTZ 
Rating:
5.0

The lady in the office was amazing!!

Lakiesha Boyd 
Rating:
5.0

The onsight manager explained to me IN FULL detail about how drop off works at her location. I was instructed by Transportation that I had to take truck home with me, put more gas in the truck, and bring the truck back the next day when office opens. Then when I got there, transportation tells the manager that I have to drop off truck 30+ more miles away at other location, but On My Contract it showed Current location I was at for a drop off address. The manager asked me to park the truck in their overflow lot and assured me that she was going to take care of the confusion and mixup and that I would nit have to worry about the truck or any other costs to me that may incur due to me dropping the truck AND trailer off at the location listed on my contract. On West 7th Street in St. Paul, MN. I was happy that the Manager was able to help me. Thank you so much.

Brandon Johnson 
Rating:
5.0

Customer did not leave a comment.

Neil O'leary 
Rating:
5.0

Customer did not leave a comment.

Peter Rusterholz 
Rating:
5.0

The checkout experience was smooth and efficient. The rental van was in good condition and met my needs perfectly. The return experience was nothing short of DISASTROUS and I plan to share my experience as widely as I can to warn future U-Haul customers. The lady at the rental counter stated that she was under STRICT instructions to ask all customers to go through the return process online and to NOT assist them in any way. We were in the middle of a big thunderstorm at that time and I had a horrible time taking all the photos required for the online process....only for the photos to disappear when I had to wife my phone-screen because of the pouring rain. After >5 minutes of this dreadful experience, the lady at the counter took pity on my miserable soaking state and assisted me with the return process JUST LIKE AT ANY OTHER RENTAL AGENCY. I understand the need for efficiency and cost-savings but to subject a customer to such a miserable experience is totally unacceptable, especially since I returned the vehicle during normal business hours and a staff could easily have assisted me with the return. I hope that the poor staff at the counter on the afternoon of June 10 ARE NOT penalized for my experience and this review. They were absolutely remorseful about their inability to go against their supervisor's diktats and I am very grateful for the compassionate commonsense they showed in going against strict 'orders' to help a customer. What an awful company customer service policy.

Ramasubbu Sairam 
Rating:
5.0

Customer did not leave a comment.

Steve Perry 
Rating:
5.0

I would like to recognize the wonderful woman (didn't catch her name) who was running the office on June 1. There were multiple customers and challenges, such as trucks not being returned on time for the next customer (me) or the exit being blocked by a semi truck unrelated to the business. She handled it all with grace and excellent customer service, figuring out a solution to each challenging situation. I was impressed.

Kristin Totushek 
Rating:
5.0

Customer did not leave a comment.

Douglas Juras 
Rating:
4.0

The gate for returning the vehicle was not marked very well, given that there are multiple gates and companies in the area. The new employee that assisted me went above and beyond and truly understands the concept of providing outstanding Customer Service.

Thomas Kramer 
Rating:
5.0

Customer did not leave a comment.

Brett Smith 
Rating:
5.0

Becky and Marlena did a great job of helping me through the rental process and assisting me with additional questions. Thank you.

Jeffrey Michaud 
Rating:
5.0

Better maintenance, oil overdue for a change and power steering did not work in reverse.

Walter James 
Rating:
1.0

I was given the uhaul with 1/8 tank of fuel. Had to fill it up asap at the nearest gas station. I was not advised on how much gas i should pay for to fill up for my miles. I ended up returning the tank at over half tank of fuel because I overfilled it and wasted a lot of money on gas. I was not given a credit to my receipt worth the amount gas i left the truck with. Uhaul 24/7 service is terrible and unresponsive, made me waste 45mins trying to return my truck at the drop off. Contract was changed to overcharge me when i arrived to speak with the representative and i had to waste time trying to get my contract near the price i was initially given on the website. Uhaul honestly disappointed me...

Juan Rivas Rodríguez 
Rating:
5.0

Customer did not leave a comment.

Michael Henle 
Rating:
5.0

Thank You

Michael McHugh 
Rating:
5.0

Customer did not leave a comment.

Matt Geiser 
Rating:
5.0

Customer did not leave a comment.

Gerald Bickel 
Rating:
5.0

Front desk staff was super helpful and friendly!!

Parker Bennett 
Rating:
5.0

They made it easy and I got a truck on shot notice and it was cheaper than I thought! Thank you so much!

Lindsey Monet 
Rating:
5.0

Customer did not leave a comment.

MARIAH HECK 
Rating:
4.0

Customer did not leave a comment.

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

Tanya Walton 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson 
Rating:
5.0

Customer did not leave a comment.

Gloria Rudolph 
Rating:
4.0

Got on road and oil light came on had to 4 quarts to even get it to measure on dip stick, didn't seem that was checked before sending me on my way

Kimberly McCarty 
Rating:
2.0

I kept the truck under the assumption that it was 20.00 a day and was charged 40.00 a day and charged 211.00 for dropping it off at a different location, I was never informed of this charge.

Jeneen Peterson 
Rating:
3.0

The truck we rented broke down and by the looks of it came close to starting on fire leaving us stranded on the freeway for 2 hours. It’s was 2 degrees outside…

Jake Morrow 
Rating:
5.0

I had a wonderful encounter with the front desk. I wasn't familiar with the location or process and he went out of his way to assist me. He made the process and my day so much easier!

DEBRA JUAREZ 
Rating:
5.0

Very convenient for me to pick up and drop off. The U-Haul rental is connected with my storage space so it just makes sense for me.

Daniel Hendricksen 
Rating:
4.0

Customer did not leave a comment.

Nicholas May 
Rating:
5.0

Great experience - and great customer service!

Dana Smith 
Rating:
3.0

When I phone, repeatedly, during late afternoon on three days, no one answered and or no VM came on. The fellow who did then answer last Weds or Thurs afternoon was very helpful and friendly. when I phoned back later that day or the next, I do not recall currently, he answered again and was happy to move my rental out one day. When I came in Sat about 3:30, neither woman behind counter greeted me. (The one whose been there the longest, was the same way in the past.) Once, I initiated the conversation, the rest of the transaction was good. Good value overall. Can I recommend to others? Cannot being they seem to generally not appreciate customers. I wrote this in past survey.

william hosko 
Rating:
5.0

The receptionist (Marlene) was very kind and diligent in assisting me and satisfying my requirements.

Luis Aparicio 
Rating:
5.0

Customer did not leave a comment.

Mikaela Bisanz 
Rating:
5.0

Tires had only 1/8 inch tread. Very dangerous to drive on winter roads in MN. This truck is unsafe and should not have been rented.

Gregg Gustafson 
Rating:
5.0

Customer did not leave a comment.

Nancy Folin 
Rating:
4.0

Thanks for offering the 24 hour mobile access and that is a benefit, however it’s very important to provide the customer with the 4 digit gate code after the intake process is complete so we can leave the gate and come back in upon return. It was not clear that I needed to jot down or remember it and could not access it clearly for my exit. I also called the 1-800 number and they could not assist me.

William Nelson 
Rating:
5.0

Staff were very helpful and prompt in checking over vehicle after my use and processing final bill.

Jean Swenson 
Rating:
5.0

Customer did not leave a comment.

Said Surur 
Rating:
5.0

Nathan was a fabulous ambassador for your brand

Michael Kane 
Rating:
4.0

Customer did not leave a comment.

Andrew Hart 
Rating:
4.0

The guy at the front desk was super great! Can't recall his name but he was awesome.

Josh Rueckert 
Rating:
5.0

Customer did not leave a comment.

Joseph Gallatin 
Rating:
5.0

Nathan your new manager is great. Capable, very clear great customer service. Hang on to him! Briah Anson

Briah Anson 
Rating:
5.0

Customer did not leave a comment.

Paul williams 
Rating:
4.0

Customer did not leave a comment.

Bonnie Ventress 
Rating:
4.0

Everything was great except for the van smelled like it had just had cats living in it. The smell gave me a terrible headache an made my stuff smell. Outside of that everything was fine and the location was very helpful.

Daniel Esrig 
Rating:
5.0

This is an amazing place, I am so grateful to the people working there for helping make what was otherwise a terrible few days much less stressful. Highly recommend.

Beka Bevans 
Rating:
5.0

I can’t remember his name, but the person working in the office on Sunday, 9/11, was great. He was friendly and efficient.

Daniel Tracy 
Rating:
5.0

Awesome service. Thanks guys

Shawn Karol 
Rating:
3.0

The cargo van smelled terrible and honestly the outside was so dirty that I couldn't tell what was dirty and what was was a scratch! I thought it was odd that the check in pictures (pre rental) I received on my phone to check in my rental were taken with snow on the ground, obviously not taken recently!! It is September 9th!

Rebecca Diekmann 
Rating:
5.0

Probably the best UHaul experience I’ve ever had! Convenient location, hassle-free pick/drop off, and Nathan provided the best customer engagement experience I’ve encountered in years! Thank you 7th Street Storage - UHaul!

JOHN O'DRISCOLL 
Rating:
5.0

Customer did not leave a comment.

Benjamin Kimball 
Rating:
5.0

Nathan went over and beyond to make sure everything was easy. He was patient kind and considerate give him a raise! 😊

MONICA JOHNSON 
Rating:
4.0

Convenient, easy to get to location, and fairly efficient check in.

Andre Dube 
Rating:
5.0

Advise them when you change their reservation.

Tanya Brown 
Rating:
5.0

Customer did not leave a comment.

John Anderson 
Rating:
1.0

They need to follow U-Haul guidelines and policies.

Larry RAY GRANT 
Rating:
5.0

Not much. Instructions to acquire and process the truck before scheduled hours was concise and accurate.

Dan zenk 
Rating:
4.0

Don’t see any improvement needed

jody stowell 
Rating:
5.0

I think 7th Street Storage is awesome; and it is my favorite place to rent a U Haul moving vehicle! It is run by fantastic managers who are kind & professional, and who also provide excellent & attentive customer service while over-seeing every detail in the rental process. Thank you to all at 7th Street Storage for your great service! Especially to Jordan, Nathan and Becky~ thank you very much!!! ~Michelle O.

michelle Obrien 
Rating:
5.0

Customer did not leave a comment.

MONICA JOHNSON 
Rating:
5.0

Using the app to sign up did not work very well. Getting the truck with 1/8 of a tank of gas was not good.

Henry Brandtjen 
Rating:
5.0

Everything went smoothly. Next time, to be more efficient, I will prepare all my stuff before renting the van. But that's on me, not UHaul :-)

Daniel Hendricksen 
Rating:
5.0

I really like this place! I will use it again for sure. Great customer service and a welcoming atmosphere. Professional & willing to help. Just one thing: if walking is a challenge for you, there is a long one block walk to the lot in order to retrieve your rental vehicle and to return it. But who knows~ they are so nice, maybe they just might help you with that in some way.

michelle Obrien 
Rating:
1.0

Horrible and stressful experience. I will never come back to this location again.

Nakesha Lowe 
Rating:
5.0

Customer did not leave a comment.

Sharon Baranick 
Rating:
5.0

Customer did not leave a comment.

William Amundson 
Rating:
5.0

The person who helped me on this past fine Sunday morning gave great instructions on getting the vehicle and the return process. I will definitely only use this location going forward. Best Uhaul experience I've had and moving is never fun.

Cassandra German 
Rating:
5.0

Very helpful, this is my second time renting from this location and both times I've had a great experience! Thank you!

Morayo Allibalogun 
Rating:
5.0

Customer did not leave a comment.

Steve Abenth 
Rating:
3.0

Customer did not leave a comment.

Cynthia Yang 
Rating:
3.0

Customer did not leave a comment.

Michelle Penwell 
Rating:
4.0

Customer did not leave a comment.

Michael Haas 
Rating:
4.0

The fellow who helped me this time seemed to enjoy his job and was very pleasant and helpful. Previous rental here, the woman was not friendly and seemed uninterested. I mentioned this in my previous survey you asked me to reply to. Regards, Bill Hosko Small business owner for 32 years.

william hosko 
Rating:
5.0

Customer did not leave a comment.

Ron Shackelford 
Rating:
5.0

Customer did not leave a comment.

Patricia Pendleton 
Rating:
5.0

Inside was clean. Outside was muddy and covered with dead bugs. No problems mechanically. Staff was engaging and helpful. Overall it was more than I expected.

Kristina schaab 
Rating:
5.0

Customer did not leave a comment.

Mohamed Jerbi 
Rating:
3.0

The truck was in really rough shape. It had a lot of issues so I had to spend a bunch of time going around round documenting all of the issues it had.

Gregory Frye 
Rating:
5.0

I'm sorry that I don't remember his name, but the service representative was one of the most friendly and helpful agents we have encountered - excellent service!

Stephen Beck 
Rating:
5.0

Truck was clean and got great mileage.

Mark Bradseth 
Rating:
2.0

Van wasn't ready on time and had to wait 45 minutes.

Rachel Anderson 
Rating:
4.0

Customer did not leave a comment.

Prisciliano Maya 
Rating:
2.0

Woman behind desk is indifferent. In part, twice when I've called there, yesterday to place an order there was NO answer and no way to leave a message. When I phoned again an hour later, she answered. When then there completing my order before 5 PM, the phone started ringing, I said you can answer if you like, she said "no, I am not multitasking today". This am after 9 I phoned again being I am all but certain I left my reading glasses in the cab, no answer after many rings. Half hour later I phoned, she answered, said if they find the glasses she'd phone. Again, I had my glasses with me when I first entered the cab, and they were not in my pocket after I'd dropped it off after hours and was back at my business. I am all but certain they fell on the floor next to passenger seat. When I phoned an hour later, again no answer. She has a bit of a knowitall attitude and feeling she gives off is your there on her terms only. She was the same several months ago when I first used the location. The truck and your pricing were good, but NO WAY could I recommend the location.

william hosko 
No reviews have been submitted for this location.

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