The checking out of a vehicle needs to be quicker when in person. I did everything on line and it still room 20 minutes to checkout. The on line return did not work for me at all. Even though my location setting was on it could not determine my location.Mark S.
Customer Reviews for 7th Street Storage
(Distribuidor de U-Haul del vecindario)
Saint Paul, MN 55116
Services at this Location:
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 2 p. m.
- 5/31/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything is great keep upMillion Z.
El cliente no dejó un comentario.Mona G.
I would recommend this location but not U-Haul.CORY C.
El cliente no dejó un comentario.MARINA S.
We called ahead because we knew we would be returning after hours. Being familiar with the location, I knew they would want the trailer behind a gate. The representative that we spoke with ensured us that we would get a code in the check in process to get in the gated area. After driving for 16 hours, we went to return the trailer after unloading. We never got a gate code and couldn't get in to drop off the trailer. I tried calling U-Haul 1-800 for assistance but they did not answer (spent more than 30 minutes on hold before I gave up). I drove home and kept the trailer overnight. I returned the trailer the next day and when I called to get a code, was given the same information about the â€œembedded codeâ€ and that I just missed it. I talked to the representative down in the gated area and she was less than apologetic for the inconvenience. Would not recommend this location.Martin B.
El cliente no dejó un comentario.JASON N.
El cliente no dejó un comentario.DANIEL K.
No issues. The staff was very personable and efficient.ANTHONY S.
El cliente no dejó un comentario.Mary K.
Have proper communication with 3rd party websites that book reservations. That way the Uhaul is ready before I get there..instead i had to sit and wait in the car in the rain for almost 30 mins while it was being cleaned. I am paying by the hour so i should have been given that time back.ALISSA C.
Great job. Online scheduling works great. Customer service is wonderful.DAIN N.
The wait to get my vehicle was much longer than expected. It seemed that the employee was new and was having a lot of challenges. She was very nice and very apologetic though. However, my biggest frustration was that most of the information that was asked at the facility was already entered on-line. I think it's frustrating when systems do that--don't waste my time on-line if you're going to make me complete it again when I pick up.KIMBERLEY B.
El cliente no dejó un comentario.Jacqueline H.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.JOELL D.
El cliente no dejó un comentario.RICKEY R.
El cliente no dejó un comentario.FREDERICK S.
staff was friendly and helpful no problems returning truckCYRIL K.
El cliente no dejó un comentario.ELIZABETH S.
El cliente no dejó un comentario.Jeremy M.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.Tyler J.
There's nothing bad to say about this location and the ladies here are so nice. I recommend going inside to get your equipment instead of going through online process. It's much faster and easier.GERARDO A.
Drop off process very confusing. Sign indicated drop off in nearby location and to refer to the U-Haul app, but app did not provide code to access gated lot where key drop box was located BEHIND the dense. Instructions need to be much more clear for after hours drop off.Tom R.
The ladies we worked with were just terrific!joseph J.
El cliente no dejó un comentario.David N.
They didn't have the truck we reserved. Was sent to another location. Got truck with no gas. Had to gas up to start and then return it after gassing up again. Everyone helping was postponed while getting things fixed. Will try larger center next time.Alissa M.
Absolutely perfect location for moms move. Close to where she lived. Thanks for the truck! Tricky getting in and out if gate-needed to put code in multiple times.Doreen E.
El cliente no dejó un comentario.Harold W.
El cliente no dejó un comentario.Brad O.
The location is a little hard to find becaue it is a smaller lot but the people were good and all went good.MATTHEW A.
The digital return process is very easy and quick!Pete T.
El cliente no dejó un comentario.Karl C.
El cliente no dejó un comentario.RYAN A.
El cliente no dejó un comentario.greg M.
El cliente no dejó un comentario.Jon B.
The vehicle I was assigned had incorrect gas cap. The gas cap was yellow and required E85 Gasoline. I called the representative and they informed me to fill the vehicle up with regular gasoline instead of E85. Had I not called and verified the gasoline requirement for the vehicle, I probably would have followed the instructions on the gas cap and possible damaged the vehicle. This could be due to oversight on management or gross negligence from management. Furthermore, the receptionist and manager attitude's and customer service were subpar at best and degrading at worst. Through out my discussion with them, I had to introduce myself to receive assistance and when I did get it, I felt I was unheard. The agents would ask me what I needed and how they could assist me. As I answered the question, the agents would interject and carry on a conversation that had no relation to my comments or questions. As I tried to repeat myself, the agents would be more confrontational and I decided to not continue the dialogue. Overall, I felt unheard and unwanted. Thus, I do not recommend this neighbourhood location nor will seek their assistance for future rentals.Muse M.
The easy checkout wasn't, when we got to the loading the pic of the mileage it wouldn't. The people at the office were nice.MICHAEL C.
I can say the women at the cashier desk helped me out so well that i wish customer service everywhere could be done just the sametira S.
El cliente no dejó un comentario.Alberto F.
The location and the truck were fine. The self-service app is a pain in the neck. If you had better hours (i.e. open until 5 or so) I would have dealt in person. The many steps on my phone were tedious. Photographing the returned van in the dark was a disaster, yet I couldn't leave until my photos were accepted. Hard to do on a cold, dark night in a parking lot!Ralph S.
The people here are awesome!John B.
El cliente no dejó un comentario.Colby D.
Staff were friendly, helpful, and easy to work with. It's been a long time since I rented a Uhaul van so was not used to doing so much via my phone but overall a positive experience. Great team to work with!Ann L.
Easy to check in and returns love 24/7Deanna K.
El cliente no dejó un comentario.CRAIG R.
Very friendly staff. I enjoyed our interaction and would gladly use their services again. It was a pleasant and easy experience.Mark R.
El cliente no dejó un comentario.ROBERT S.
Don't assume everyone has a smartphone. I was not able to access the address I was sent on my phone so I could not describe any damages I found when I picked up my truck.MICHAEL K.
El cliente no dejó un comentario.MARLEY W.
El cliente no dejó un comentario.Rose B.
7th Street Storage staff was terrific. 5 stars for 7th Street Storage!!!!! HOWEVER, UHaul staff at Como Avenue and on the phone have been less than! 0 Stars for them, which is why I rated this review as â€œpoor.â€ I requested Como Avenue only to be given 7th Street without my knowledge. The guy who called me after my reservation was made called me to tell me about contactless pickup. I was on a call and couldn't take it. I received a text and email, but because of what he said to me (contactless pickup), I was looking for information on how to do contactless pickup. Didn't even occur to me to look at the location change. Even when I called UHaul the day before, the rep didn't say anything about the change in location. I provided her with only my reservation number and she said that I would have no issues with picking up the truck at the counter at the Como Avenue location, never letting me know that that was not the actual pickup location. So I get to Como and they tell me I have to go to 7th Street, which isn't that nearby, especially as I had to drive to White Bear Lake, the opposite direction. And had movers waiting an hour for me there. Then Matt, the rep I just spoke with, is stingy about giving me a refund for 25 miles. Talk about salt on the wound. My moving day was lengthened by over an hour, and I had to pay the movers for one hour of time while they waited for me. UHaul gets 0 stars!!!! So I'd give UHaul 0 stars for this. Yup. 0.Sharon F.
Your online return process has failed me for my last two rentals. it's frustrating and I end up just leaving the keys in the drop box. Fortunately, this location takes care of the return quickly and correctly. "Failed" means I get to a spot in the process where I am supposed to submit a photo, I take the photo, "OK" it and the process stalls. I can't continue. I don't know if I can go back. I end up abandoning the process.JEFFREY C.
El cliente no dejó un comentario.Peter G.
Great people behind the desk. Well done.Ward J.
The operation runs very smoothly. There is not much to improve on.Eric S.
I rented from the Uhaul office on West 7th Street in St. Paul. I was helped by a woman named Amy who was spectacular - she was kind- helpful and so gracious. Great Job Amy- thank you so muchPHOENIX R.
The app location didn't work on early returnWilliam L.
The ladies were very professional and personable. :)AMY J.
El cliente no dejó un comentario.Jessica C.
I will never rent from Uhaul again. I received a call and text the day before saying my pick up location had changed and I should call back to confirm. I called the number three times and no answer. I arrived at 7th street Storage for Uhaul pick up and the gate was open so I pulled in. I located the truck but was unable to get keys. I tried the app and checked all my emails, uploaded my phot and IDâ€¦again. I waited and waited I then called Uhaul and thankfully the guy was nice and understanding. He got me in contact with 7th St Storage , the woman was rude from the start. Her words â€œwell, your first mistake was following someone into our lotâ€. She continued to tell me the mistakes I had made without letting me explain to her that I never followed anyone into the lot, I pulled in because the gate was open. She made me feel like an idiot for not knowing the process of picking up at that location. I went through the online process of confirming pick up two times. She told me to come into the building to get my paper work, codes, keys. She continued telling me in person all the mistakes she thought I made without letting me explain the process I had already gone though. After getting all the codes for the lot and codes for the box truck I was then giving her my credit card during my â€œNo contactâ€ UHaul pick up. $130 + gas for 4 hours, YEP I SAID 4 HOURS. My first hour was just spent being belittled face to face during my â€œno contactâ€ pick up. It was an awful experience and a waste of my time and money, I'll never use Uhaul again.Allen M.
Easy pick up and drop off. It was nice to have plenty of room for my car to be parked, and it was safe and secure.KATHRYN L.
Very convenient after-hour service. Above expectation in all aspects. Price was a bit higher than expected for the short rental duration.Tae Joon B.
El cliente no dejó un comentario.mia K.
I really enjoyed doing business with the nice ladies working at the front desk at the 7th street location. They were courteous and execptionally polite as well as very accommodating. Thank you, ladies.Adrian R.
The staff was extremely friendly and helpful!Andrew S.
El cliente no dejó un comentario.AARON O.
El cliente no dejó un comentario.MADISON S.
Super helpful and communicative crew.Ian H.
El cliente no dejó un comentario.Samantha D.
The staff was professional and very helpful. I returned the vehicle after hours and the system was "Down for scheduled maintenance." But the next morning I received the invoice and it all turned out fine. I'd definitely use this location again!Linda S.
El cliente no dejó un comentario.James G.
We used the web pick up...it was so difficult! I would not recommend it to others.Garrison C.
The mask policy was VERY loose at the location. The service was wonderful and the people were fantastic but it was very unnerving to be in a closed office with nobody wearing masks/only partially wearing masks. If this is indicative of the overall cleanliness policies during a pandemic I'm not impressed. Would love to see it more strict because the people were AWESOME.Timothy R.
Staff very friendly and helpful. Positive experience during stressful time of moving! thankslynn S.
El cliente no dejó un comentario.Kristen S.
They make it easy! Prompt, professional and courteous.douglas V.
The location is both a UHaul rental and storage facility. I was using the UHaul app for checkin which wasn't easy to use at all and should have just gone into desk. I lovely woman saw me having challenges and came and offered me help in locating my truck. She was so helpful as the trucks are in the back lot of the facility. She helped me get to the truck and showed me how to find my keys and get out with the key code which for some reason using the app was provided very early in the process. She took me through the storage area and I was very impressed by it and how clean and convenient the lockers were. I highly recommend this facility!Barry G.
I was trapped in the UHaul lot for 30 minutes because the app had a glitch or something and I had no keys, plus the barbed wire fence locked me in so I couldn't even walk out to find an employee to help me. I called your 800# for help, and even though it was 1:45 pm in a Wednesday, I was on hold endlessly. My son was waiting for me and he was concerned! He finally found the local ph # for me and I was able to get help. The glitch seemed to happen when I dropped the van off as well. It would take me so far, then tell me I had no service/ endlessly looping. Thank goodness the people in the local office who helped me (eventually) must have foreseen more issues with the return, and they had told me I could park in a different lot (without barbed wire and gate). I tried to use the app at drop off anyway, but when it started looping, I just dropped the key in the Dropbox. It REALLY makes me hesitate to use UHaul again.Jen K.
Amy was so helpful and friendly, and Diane sure knew her way around some computer glitches. I've rented trucks before and they've been dirty and in bad condition. Not this time though! I recommend.Ann M.
El cliente no dejó un comentario.RAMONA P.
24/7 application is awesome never any problems!Deanna K.
El cliente no dejó un comentario.Deanna K.
El cliente no dejó un comentario.michael N.
Storage facility employees were great, the issue was with the mobile application; it was awful. We had to wait 2 hours to get our truck even though it was scheduled and checked in a week and 1/2 before our move date. Very disappointed in U-Haul.joseph L.
El cliente no dejó un comentario.BRIAN F.
El cliente no dejó un comentario.FRANK V.
had a rental at 6pm. even though it's a 24 hour rental, and I said I'd need it only 6 hours, haul policy made it clear that I'd be charged it I keto the truck at all past midnight, even if no one else was eating on it. just plain rude. next time, I'll need to add quite few hour hours to the end to be sure, or just maybe just claim all 24 hours, just to be sure. which is equally rude, no? The information regarding picking up a truck and returning a truck was utterly horrible. While I was arriving at the address ... I saw no trucks whatsoever. another woman was returning her truck but could not find where to leave it, so she parked it out in the front at the correct address for the business. when I later read thru my disclaimer ... I saw that if someone doesn't park the truck in the hidden location, then they will get charged for having a human check in the truck. I drive around looking in the evening for where this hidden/unknown entrance would be and found it. the web app is confusing and easily misunderstood. had no idea what it was trying to say... and I had to drive around to find the references in it's map. luckily took screen shots for later use, as those screens were not repeated. the gate keys are not sent in a manner for someone to use. it's on a web page which vanishes after going to the next screen. I was unable to exit the compound. no one answered the ringer at the gate for me to leave. luckily I had a screenshot of the first gate key to enter the compound, and it worked for exiting.Charles C.
El cliente no dejó un comentario.JOHN L.
Staff was very helpful and friendly.PATRICIA W.
El cliente no dejó un comentario.KOKOU A.
El cliente no dejó un comentario.PATRICK W.
El cliente no dejó un comentario.KIBROM A.
El cliente no dejó un comentario.matthew T.
Tech issues a HUGE negative, both at pick-up and return. Staff was great. Truck was fine except cab doors in extreme need of lubrication. Return process NOT intuitive nor clearly explained. Return website froze because it could not detect my location, which was the RETURN location. This process should WORK, be intuitive, and have few steps, if Uhaul wishes to use tech.Lawrence L.
El cliente no dejó un comentario.Mark K.
Our rental was moved and times changed without any conversation with us. The directions to do "agent-less pickup" were vague and frustrating.Ryan M.
after hours drop off was confusing during quarantineSharon K.